XEPOS’s service has become intolerable. Our card machines have failed repeatedly, replacement equipment has also been faulty, and our repeated requests to speak to someone who can help have gone u... Voir plus
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Lisez les avis des autres
Today, my XePOS system had an issue connecting to the card machine, but it was sorted out very quickly. The XePOS worker, Nimra, was professional and made communication very easy. My issue is fully r... Voir plus
Nimrah who gave us all information about new all in 1 epos system and she done everything for us very smoothly . she made it very easy to purchase this systems and all back up she done it aswell which... Voir plus
I’ve owned a EPOS system from expos for quite some time. My recent interactions with staff have been not the best however today I dealt with a young lady by the name of Soha and she was absolutely br... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Centre Court, 1301 Stratford Road, B28 9HH, Birmingham, Royaume-Uni
- 0345 0345 930
- info@birminghamepos.co.uk
- xepos.co.uk
3,9
Bien
3 k avis
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A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Sheen was so quick
Sheen was so quick to fix the system problem. She's polite.
16 juin 2026
Avis spontané
AVOID!!!
AVOID!!!. We haven’t received our card payments in over a month. We’ve just been getting past from pillar to post. Absolutely useless! The customer support is shocking. I’ve been calling up daily for the last 4 weeks. Yes Daily! The stress I have endured and still am is out of this world. Absolute scandalous! Still no further on. We have provided all relevant and requested information yet a month later still nothing. Save yourself the stress and hassle and avoid at all costs..
16 juin 2026
Avis spontané
Sheen did a great job today with my…
Sheen did a great job today with my till printer! Highly recommend!
16 juin 2026
Avis spontané
Excellent customer services
Excellent customer services. Very quick response, everything you need done they do it straight away
10 juin 2026
Avis spontané
Faryal excellent service provided…
Faryal excellent service provided updating my Epos till system menus
Much appreciated
Team Double Broz
8 juin 2026
Avis spontané
Anum Sorted everything out for me
7 juin 2026
Avis spontané
Honestly speaking
Honestly speaking, the service rendered by Sheen is top-notch and timely. Now we are happy and good to go on using our card machine.
Thanks to Sheen for her kind support.
3 juin 2026
Avis spontané
All was done in fast and understandable…
All was done in fast and understandable maner. 100% recommend
2 juin 2026
Avis spontané
Patronising and unhelpful
Had sevral issues with xepos over the p[ast few weeks. However it is impossible to speak to and manager at all or even get support from customer services. All they want to do is provide technical support which most of the time unable to help been waiting for a call back for over 2 weeks now. Tom on support was not only not helpful he was extremely patronising. Mary on the call i made after waiting for 10 minutes on hold, listened to my issues then hung up. Avoid this company
2 juin 2026
Avis spontané
Excellent done
31 mai 2026
Avis spontané
I ordered a till system and card…
I ordered a till system and card machine on 20th May. When I asked about delivery, I was told it would arrive on Saturday. Nothing came. Then it was Sunday and a bank holiday, so I waited.
I called again on Tuesday, and they told me I hadn’t signed anything yet — even though I had already paid. This was never mentioned earlier, and no one contacted me to say anything was missing.
Very disappointed with the service. Poor communication, unnecessary delays, and no responsibility taken. After paying upfront, I expected a smooth and professional process, not this level of inconvenience.
28 mai 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
We’re truly sorry to hear about your experience and the frustration caused by the delay and lack of communication. This is certainly not the level of service we aim to provide, and we completely understand your disappointment after making payment upfront.
Please contact us directly at customerservice@xepos.co.uk with your order details so we can investigate this matter further and work towards resolving it as quickly as possible.
Best regards,
Customer Service Team
Very efficient
Very efficient
Answered all questions straight away and updated menus etc pricing as requested quickly
27 mai 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear everything was handled efficiently and your updates were completed quickly. We truly appreciate your kind words!
Best regards,
Customer Service Team
Talha was very helpful and understood…
Talha was very helpful and understood my problem and then resolved it
11 mai 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear that Talha was helpful and able to resolve your problem quickly.
Best regards,
Customer Service Team
Quickly sorted the issue out in an…
Quickly sorted the issue out in an instant
24 mai 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your feedback! We’re glad to hear your issue was sorted out quickly. If you need any further assistance, we’re here to help!
Best regards,
Customer Service Team
The issue was resolved impeccably and…
The issue was resolved impeccably and swiftly. They lady was respectful and polite.
21 mai 2026
Avis spontané
Réponse de Birmingham EPOS
Hi,
Thank you for your kind feedback! We’re glad to hear your issue was resolved swiftly and professionally. We truly appreciate your support!
Best regards,
Customer Service Team
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