Yorkshire Tea Avis 

In early Dec '25 I got flu and still have remnants now and one thing that was keeping me going was a jolly good strong mug of tea, my fave being Yorkshire Tea and I have used it for so many years the brand is almost as old as I am! I noticed the tea was weak, colourless and flavourless. I put it down to being I'll and even did a covid test as that can affect what you taste. Negative test! Even now I look at it, know it's a mug of tea, but nothing. Still no colour or flavour. I've even been using two teabags to make one cup and started buying small boxes of alternative bags so that I can change brand. Sorry Yorkshire but I think I'm jumping ship. Please don't bother with the cut and paste response, please put them back to what they were. The product has changed drastically but the price hasn't!

I had a slight issue with a box of tea. First issue in many many years of drinking Yorkshire tea. It was resolved and rectified within an hour or two. Rapid, respectful response from the team.

I contacted Yorkshire tea to advise them of an issue with how the tea bags had split open.
Within 48rs they replied.
Very impressed with their care for their customer.
Update.
Never expected a large box of tea bags. Thank You

Excellant service from customer services, quick replies to my issue

Recent boxes of yorkshire teabags have no flavour at all. We have been buying the brand for years but the last two boxes have been terrible. We thought at first it was a glitch but it seems not. We are about 40 bags into a 240 but it's only because we are yorkshire that we haven't thrown the box out. Aldi for us from now on.

Had an issue with some of the Yorkshire Tea teabags in the pack I bought. Customer services at Taylors of Harrogate was fantastic.
In particular, Bronte was so prompt, polite and responsive to my email.

Had an issue with some teabags that had tea in the seam (making the bags prone to split when brewing) Yorkshire Tea immediately sent me replacement. Quick to action and very responsive.

I have no idea what has happened to 'Yorkshire Tea Bags' but over the last couple of months, the tea has tasted quite bland, seemingly weak and it doesn't help by brewing for an extended time either... Something has obviously changed as is evident by looking at all the 'low scoring' reviews and comments... surely can't all be a coincidence.. can it?.
Someone somewhere within the company knows what's going on and they're no doubt not informing the customer service side of the changes.. hence the standard response.. (pre-empting response - Please see below). Lets hope they change it back before we all desert what was a 'proper brew'.

Very satisfied thankyou.

My complaint was dealt with in less than 24 hours and new teabags sent to me. Thank you

My query regarding a problem with my Yorkshire teabags was dealt with quickly and with a very satisfactory outcome.

I raised the issue regarding the unsealed tea bags one evening and received a prompt response the next morning. The response detailed what may have been the issue and advised replacement bags will be sent.

What have you done to a grand product to make it weak and tasteless? Have you altered the tea blend that I have loved for so many years, out today to buy some Tetley tea bags
Bob etches

Dealt with my issue very quickly and professionally

Excellent customer service, quick, polite and efficient.

Second time in a year i have had tea bags that are below the standard i have come to expect and love from yorkshire tea, they have the strength but seem to have no flavour with a bitter aftertaste, judging by reviews on here it seems a trend now so may have to reconsider my choice in future..poor show guys, will be chucking them in the bin.

I have been drinking Yorkshire brand tea for many years. But lately the quality has seriously declined. The bags no longer provide a strong flavorful pot of tea. Worse still, I recommended it to friends who thought it was dreadful-- weak and without flavour. I tried Yorkshire Gold as well, and it was the same-- weak and without much flavour. I have no idea what has happened but I'm now looking for a new brand.

I’ve been a dedicated Yorkshire Tea drinker for decades, and I’ve always loved the rich strength and flavour that made this brand stand out. But the last several boxes (not just one) have been consistently weak, pallid, and lacking the depth of flavour we used to expect — even when steeped longer than usual. This isn’t a one-off bad box; it’s a pattern that many loyal customers are now reporting box after box.

Customers are not asking for perfection — just for the tea we remember. Yet every time someone points this out, the official response repeatedly pushes the line that the issue is due to a single faulty box and insists nothing has changed to the blend or strength. That simply doesn’t align with what people are actually experiencing. The sheer number of reports of weak flavour, altered taste, and poorly filled/tearing bags makes it very clear that something has changed in either sourcing, blend ratios, processing, or packaging — and it’s affecting the quality.

Ignoring this feedback isn’t good customer service. Long-standing customers who would normally defend Yorkshire Tea are switching brands because they feel the company won’t listen. Saying “it’s just a single box” feels dismissive and out of touch with the actual volume of consistent complaints.

Please take your customers seriously. If there has been a change in the tea’s strength, blend, or production process, acknowledge it openly — and act on the feedback. Loyal drinkers want the strong, proper brew we’ve loved for years, not excuses. Like others I'm now switching as the product is now poor tasting cheap tat, and we can't trust you! I strongly suggest you re-consider your silly cost saving exercise before you have no customers left. Once people change brands it's unlikely they'll EVER return.

IN RESPONSE TO THE FEEDBACK FROM YORKSHIRE TEA:

If you are sourcing the leaves from different locations at different times of the year this should be explained on the box for customers so we have a choice. Changing the leaves is like changing the ingredients and makes a core difference to how the product will taste. Effectively it becomes a different product and should be identified accordingly on the packaging.

I only contacted them just to see if there was an issue with there T bags
They responded within a day and are sending me some more, which I was not expecting
Great customer support and service