Your Business Listing Avis 

Réponse de Your Business Listing

11 juin 2026

Hi Jacqueline,

Thank you for taking the time to share your feedback. We're sorry to hear that you feel disappointed with your experience and appreciate the opportunity to respond to the concerns you've raised.

Our Customer Service Manager in Australia responded to your review you left for our Australian team. See her response below.

We’re genuinely sorry to read that this was your experience, as this is certainly not the impression we aim to leave with any client. We understand how important clarity and transparency are, especially when it comes to payments and cancellation terms.
Before any campaign begins or payment is processed, we take clients through our terms and conditions in detail, including pricing, invoicing, our money-back guarantee period, and the cancellation process. This guarantee period is designed to be completely risk-free, and we always recommend remaining on board during that timeframe so we have the opportunity to deliver results. In the instance where our guarantee is not achieved we refund accordingly.

Regarding invoicing and cancellation, we apologise if anything felt unclear or inconsistent. Our intention when requesting a phone call is simply to ensure we fully understand the reason for cancellation and to confirm next steps clearly, not to create obstacles. Any discussion about waiving notice periods or final payments is always intended as a gesture of goodwill, not as pressure.

If you’re open to it, we’d welcome the chance to discuss this further and address any outstanding concerns. You can contact our Customer Service Manager, Sarah, at 03 8592 0092 or customerservice@yourbusinesslisting.com.au .

Réponse de Your Business Listing

12 juin 2026

Thank you for taking the time to share your feedback.

We understand that investing in a new marketing service is an important decision and we're sorry to hear that you felt that our service did not meet your expectations.

Unfortunately, we're unable to identify your account from the information provided. We would like the opportunity to better understand what happened, including your concerns regarding the cancellation process and the support you received, so that we can review the matter thoroughly.

We would also like to clarify that our service is backed by a money back guarantee, which is designed to give businesses confidence when signing up with us. The guarantee period allows us sufficient time to implement our optimisation strategies and demonstrate measurable improvements. If we do not achieve the agreed guarantee outcome during that period, we refund accordingly. We specifically structure our service this way to allow businesses the opportunity to experience our service with minimal risk and sufficient time for us to demonstrate the value we can deliver.

Our goal is always to ensure our customers have a clear understanding of our service, including our terms, conditions, guarantee period, and cancellation process, before proceeding. We also strive to provide ongoing support throughout the onboarding process and campaign lifecycle.

We would welcome the opportunity to speak with you directly and review your experience in more detail. Please contact our Customer Service team at customerservice@yourbusinesslisting.co.nz or on 09 884 0552 so we can determine whether there is anything more we can do to assist.

Réponse de Your Business Listing

Actualisé le 6 févr. 2026

Hi Bei Tian,

We’re so sorry to hear that your experience with our service hasn’t felt positive. Our genuine goal is always to deliver strong results and real value for every client we work with.

We completely understand how concerns around rankings and online visibility can feel frustrating, especially if expectations don’t seem fully aligned. From our tracking data and the monthly reports we shared with you, we were pleased to see that top 3 Google ranking positions were achieved within the 90-day timeframe for multiple keywords! These outcomes were reviewed with your account manager and included in your progress reports, which we give access to at any time you request. We also provided access to performance tools and dashboards so you could independently monitor ranking movements and business insights at any time. It’s very important to us that our clients can see their results firsthand and feel confident in the progress being made.

Transparency and return on investment are extremely important to us. Our money-back guarantee does operate under specific terms and conditions, which are outlined at signup and covered again during onboarding to keep things fair and consistent for everyone. We’re truly sorry if any part of this felt disappointing or unclear, and we regret any frustration caused by the communication along the way.

We genuinely welcome the opportunity to speak with you, review your results together, and walk through the reporting and ranking evidence step-by-step so you can clearly see the progress achieved. Our intention is always to support and we would like the chance to make this right for you.

Please contact our Customer Service Manager Sarah on 09 884 0552 or by email at customerservice@yourbusinesslisting.co.nz.

We’re committed to doing everything we can to make this right.