Fuzzy Avis 

I am a very anxious pet owner and was worried that my dog may have eaten a penny. I was give a detailed description on what to look for, how long symptoms would begin and how to monitor my fur baby. This service put to rest all of my random google search result worries.

Discussed My Dogs Issues Thoroughly and Gave Good Advice and Recommendations and Solicited The Sponsors Medications that Pertains to My Dogs Skin Irritations... Thanks YourFuzzy.com

Joyce was wonderful and helped me immensely. Thank you fuzzy !

This platform gave me more insight on my dogs health and issues, and additional information as well as regarding dog food & recent data and health concerns , then my own very who is constantly hands on with my dog.

This virtual vet is billions of miles ahead of the others. I’ve tried them all I swear, and none of them have a quarter of the compassion and kind staff of vets and Vet techs just are so sweet and caring. They always seem to actually care about my baby and they checking on her and I love these people. If it weren’t for them, I might have lost my baby weenie dog last month because they told me what she was showing signs of were definitely an emergency and I needed to get her there immediately… However I had spoken to another virtual vet right before hand and they told me she was probably fine and they were not very nicely spoken. I never feel dumb when I ask questions or rushed and I feel like they’re so knowledgeable and they take the time to actually make sure you understand what they’re telling you. Not to mention the emergency fund is so much better than the others I’ve seen. Me and my weenie love you fuzzy!

Very friendly and quick at responding. Answered every question I had and was very supportive. I needed a refund on my subscription because it said I cancelled it and he was able to cancel it and refund me the money. Was able to get with an agent right away.

Excellent customer service & support, have been very pleased to work with Fuzzy Pet Health

I really appreciated the telehealth assistance I was able to receive with Fuzzy when my cat became suddenly ill at 2:00 AM. We were connected to a vet tech who talked me through evaluating his condition and helped me provide him with enough home remedies to wait until my vet opened the next morning, where he was examined and treated and has since made a full recovery.

I found their prices to be the lowest around for the item I ordered. Shipping was fast and customer service is responsive.

I am so thankful I found FUZZY! I didnt place the correct order and wasnt able to add my 2nd dog. So I contacted the live chat and was blessed to talk to Charvet! She made it all so easy. She cancelled my first order, gave me a discount on the 2 bundle subscriptions I needed, added my 2nd dogs info, and most of all, was an intelligent, efficient, caring person! Charvet is an asset to FUZZY and I'm very thankful for her and the company. I cant wait to get my meds. Your meds are very cost efficient and I appreciate that. I also appreciate the great customer service. Thank you Charvet & Bubbles 🌻 Ellie & Delta appreciate you , too! FUZZY...give Charvet a raise. She saved me and got me taken care of. Now I have 2 subscription bundles. She represents your company EXCELLENTLY! I have 5 dogs! So I'll definitely be back for all their needs ! The free VET CHAT is a bonus! ⭐⭐⭐⭐⭐
Lori Anderson
Canton, Texas

They have pretty good on call service, but it isn't a lot more than you would get just Googling it and then looking at trusted sites. Interesting, but so not worth paying for. I had two app sessions that were kind of helpful, so decided to sign up for the full pay package and scheduled a pet "Telehealth" visit -- which never happened, they never responded to me.

I got the help I needed even though I had questions about an animal y’all don’t have and my representative gave me a websit link that could help me further. Great experience and customer service.

I hadn't realized our payment needed updating, Krishna was so friendly and helpful! The issue was addressed immediately 🙂

Very helpful, quick response time, and informative

Needed urgent assistance, vet Wendy and Janice - customer service- were thorough, responsive and helpful

Fuzzy is amazing! The vet I chatted with was super helpful and very informative. I was able to be at ease with her counseling. I also felt she went above and beyond with her help. She handled the situation so well.

We have ordered cat food via Fuzzy. Their price is great, and the first shipment came very quickly. The recent logistics issue has hit Fuzzy hard as it has other companies, however, and we encountered delays in order shipments. Fuzzy's customer service has always been eager to help when we contacted them, offering refunds very willingly if requested.

While the company's customer service is excellent and we do not blame Fuzzy for the shipment delays, we feel that the company can improve the technological side of it, especially in the customer interface. These are the pain points that we have experienced and felt the need for improvements:

(a) Fuzzy's app is not useful unless you are a paying member for their veterinary-related services (non-vet retail customers are kept out of the app that demands a vet membership up front);

(b) Outside of the app, it is not possible to set up an online account (there is no option for it on the website);

(c) Because you do not have the power to set up a web-based account and you cannot use the app unless you sign up for the vet services membership, the only way for a non-vet member retail customer to know whether a particular transaction has gone through is a confirmation e-mail (which, by the way, does come in promptly;

(d) Likewise, there is no way to check the current status of an order (e.g., pet food) online if you cannot use the app.

This lack of the web-based customer interface is a serious oversight, in our opinion. We understand that these days much is being done on apps, and that is fine. But since the company's app is only available to use by customers who are veterinary service members, those of us who are not using the vet service are at a serious handicap. Fuzzy needs to work on the customer interface on the website.

Otherwise, we have experienced a wonderfully attentive and friendly customer service with Fuzzy. Their chat service works very well, and e-mail inquiries receive responses quickly. We just need a better web-based customer interface to give Fuzzy a 5-star rating.

Fuzzy is the best site! The pet meds are great. The prices are low and discounted. And I could go on for days about the customer service. It's the best I have ever dealt with. They are wonderful. Always so friendly and helpful. Very knowledgeable. Always kind and understanding and will work with you with any issue or questions. I am constantly recommending fuzzy. I will continue to do so and will continue using fuzzy for my Billie cats needs!

Laura J. was so helpful and guided me every step of the way. Having help at your finger tips 24/7 is so incredibly comforting when dealing with an elderly pup.

I was having problems with the website and became frustrated. Finally, I called the Fuzzy Pet phone number and a very kind, patient and understanding service person named Diane helped me update my payment information and re-order my little dog's Bright Mind soft food. Diane is a gem because she never made me feel like I was doing anything wrong.