YourMedicals Avis 

Fast delivery

Great prices and product but review and delivery takes absolutely ages which is off putting from reordering

Absolutely awful! Two weeks after placing order I had to chase to find out that they need more information before they can proceed with my order but status online was showing approved. I decided to cancel the order and more than two weeks after cancelling I still have not received a refund. Do not order from this company. They hold onto your money without fulfilling the order and you will have to chase numerous times to get your goods or money back.

Do not waste your money!

Placed an order on 1st August and as of today the order has still not been dispatched. After multiple emails- some unanswered, I have decided to dispute the payment.

The communication is terrible, replies are the same excuses each time and empty promises.

Reply today 21st August:

At present, we are waiting for the incoming shipment. You can expect your order to be progressed for dispatch next week, and we’ll do our best to get it sent out as soon as possible. (I was told it would be dispatched last week too!)

As this medication is to be taken each week- if you order from this company you will NOT have your medication for your next dose, resulting in having to start over because X amount of weeks will have been missed!

I don’t really leave reviews but I just wish I had have read the reviews before wasting my money. I hope this help’s another person save their hard earned money!!

Pre Order product, once you complete your assessment, your order was dispatched and great thing you could pay through clear pay which financially really help me out.
Thank you

Placed an order over 2 weeks ago. Sent numerous emails that said it would be prioritised. Call Wednesday to be told they were awaiting more to arrive this week. I emailed again to say if wasn’t dispatch today I would need to cancel as I’m now late for my medication. I’ve now had an email to say it’s been cancelled and the refund will take 5-10 days .
Would not recommend using them !

Ordering and going through the checks was very easy, when done checks and dispatch was very quick on this occasion.
Kept informed of the process at all stages.

Have use yourmedicals for a while now brilliant service they keep you to date with deliveries, I have never had any issues with them easy to order service is good

I placed my order on 3 August and, despite the order being approved, my order was never dispatched.
I contacted the company several times asking for an update and tracking information, but my messages were ignored for days. I was told that tracking would be sent once the courier collected the parcel, but I never received it.
The most frustrating part is the complete lack of communication. I paid for an order and expected either the product to be delivered or, at the very least, a clear explanation of what was happening.
I have now had to contact Clearpay to dispute the transaction and stop the remaining payments.
Very disappointing experience. Based on my experience, I would not order from this company again.

Update:
Honestly, this response is extremely disappointing.
I understand that you may be experiencing high demand, but that does NOT explain the complete lack of communication regarding my order.
My order was placed on 3rd August. I had to repeatedly chase you for an update, and instead of receiving a clear explanation or tracking information, I was left waiting with no proper response.
Saying “we’ve had a high level of demand” is a generic excuse, not an explanation for why customers are being ignored after taking their money.
If you are unable to process orders within a reasonable timeframe, you should be transparent about it BEFORE taking payment.
Customers deserve clear communication, realistic delivery times and basic customer service. Unfortunately, my experience with Your Medicals has been exactly the opposite.

I ordered the new wegovy tablets but then cancelled my order within an hour or so following a conversation with my GP. I cancelled because they were not appropriate for me due to a medical condition. Your Medicals immediately took my money but now 3 weeks later and after numerous calls and emails with them I still haven’t received my refund.

I would strongly advise others to be cautious when ordering from this company.

I requested to cancel my order on 4thJuly. The order was never delivered to me and I have never received the items.

After several emails back and forth, I confirmed the cancellation of the full order on 16th July. On 17th July, Your Medicals confirmed in writing that my cancellation had been passed to their cancellations team and that the full amount would be refunded to my original payment method.

It is now 20th August and I still have not received my refund for an order that I never even received.

I have chased this repeatedly. I have been told my request was marked as “urgent”, and then that it had been escalated with the “highest priority”, yet more than a month after initially requesting cancellation I still have no refund.

I have now submitted a formal complaint requesting that this be resolved, and I have not received a response to that either.

I will happily update this review if and when my refund is received, but having to chase repeatedly for this length of time for a refund on an order that was never delivered to me is completely unacceptable.

I wouldn't give this company any stars but you have to, to write a review.
This company is shocking, stay away at all costs. Ordered in June, still waiting. Numerous emails sent back and forward, asked for a refund, same response back saying it is being dealt with. How long does it take to issue a refund. Now taken it further as this company needs to be closed down and to stop trading. Biggest rip of merchants I have ever came across.

DO NOT DEAL WITH THIS COMPANY.
Still waiting on the refund £295 I have been waiting on since January. I have a full chain of emails since then saying they are processing my refund. I call them every week and speak to customer services who tell me its been passed on and the refund will be paid soon.
I tried a chargeback with my bank however this was after the 120 day period they can do this.

In response to their reply below
Yes they did deliver but a month late when I was out of the country after having cancelled the order because of the late delivery. The goods needed sorted in a fridge and sat outside my house for 2 weeks so were soiled. You never asked for the to be returned I assume for this reason.
As you know I have a full email correspondence where you admit your failings and clearly state you will refund me. So please no more lies just refund me. You ruined my weight loss goals in this period and have since proved yourself totally unscrupulous.
Now into September and still no refund !
DO NOT ORDER FROM THIS COMPANY.
This weeks update on 21 September after my weekly phone call where they tell me my refund is a priority! It’s now over 8 months I’ve been waiting on this . They are Corrupt do not buy anything from them.
Now into October the 8th and still no refund. I speak every week to sales who are very pleasant and understanding and claim they are passing it onto refunds but still no joy! Hey ho I’ll no doubt be boring you all again in a couple of weeks! Dreadful company please do yourself a favour and shop elsewhere.

LOSING CONFIDENCE
I ordered (and paid over £300 for) medication in June and my prescription was approved on 7th August. I phoned on 12th August and was told that they were awaiting a shipment which wouldn't be any later than 17th and that I would be prioritized for a delivery. I haven't received anything so called today (19th) to be told again that they were awaiting a shipment, which was now going to be with them tonight and that they would definitely despatch to me tomorrow morning latest. I don't have any confidence that they will do this and Ive paid them a lot of money
And now another day gone by with a broken promise, They've still got my money since June and another promise broken on delivery

⭐️ 1 star

Absolutely awful service from YourMedical. I ordered my Mounjaro on 15th July and I still haven’t received it. This is a monthly prescription, so I have now been left without my medication for around two weeks.

What makes this even more frustrating is that because of the delay, I’m now having to restart from the lowest dose, despite having already worked my way up.

I understand that delays can happen, but there has been a complete lack of acceptable service and communication. When you are paying for medication that you rely on and it is a monthly prescription, you expect it to arrive on time.

Very disappointed and I certainly wouldn’t recommend YourMedical based on my experience.

scammers, dont send product or refund. avoid at all costs

Made an order on 11th July 2026 but after I paid I was advised that it could take up to 14 days to process my order. So 10 mins later cancelled my order and requested a full refund. It is now 18th August and after emails and numerous phone calls to their complaints department I am still getting fobbed off with my refund is in a priority queue!! I have complained to the medical council and am now going to Trading Standards to complain.

An absolute disgrace … they took my money over two weeks ago and I still have NOT received the goods….😡
I’ve emailed ( been ignored )
I’ve phoned ( one person told me one thing and then five days later another told me something completely different)

STILL WAITING !!!!!

Lovely abd very eady to navigate .

Thank you

Awful ! No product no refund no contact !
They have been reported to the Pharmacy council who are taking the matter seriously- I wish I would have read some reviews as I changed providers! Now I have a huge gap in my medication! Not acceptable - cannot believe they are still operating and taking orders when they are clearly not fulfilling orders they already have - it’s theft !