I cannot fault my experience for online ordering , the app is easy to navigate, my purchase was just what I needed and the delivery was delivered very prompt and on time. Thank you 😁
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Lisez les avis des autres
I have ordered a number of times from this website and whilst every order has had a delay (2-3 weeks beyond website commitments) it's been fulfilled. However my most recent order on 27th June is stil... Voir plus
L'entreprise a répondu
Really good price for an effective product. I've been using the wegovy injections for a while now and decided to switch to the pills primarily due to cost. I seemed to have come to a stand still whil... Voir plus
L'entreprise a répondu
Even one star is too much for them! @yourmedical pharmacy Worst service ever, still waiting for medication from 10th August & getting same AI reply which is horrible. Kept chasing and getting back... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pharmacie en ligne
- aussi dans
- Clinique
- Pharmacie
Écrit par l'entreprise
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Coordonnées de contact
2 Stadium Place, LE4 0JS, Leicester , Royaume-Uni
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,2
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
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Réponse de YourMedicals
Thank you for your lovely review! We’re delighted to hear you found our service fast and efficient, and that you found our website easy to use.
We really appreciate your support and look forward to serving you again.
Kind regards,
Your Medicals Team
Called to resolve an ongoing…
Called to resolve an ongoing prescription issue. Was told to call back later - so I did, repeatedly, and every single call went straight to voicemail. No callback, no resolution, no accountability. If you actually need help with your medication, don’t expect anyone to pick up the phone.
They also don’t reply on the in app chat or by email.
Note: they have replied to my review here yet still not replied to my emails, phone calls or in app chats.
27 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry to hear about your experience and understand how frustrating it must have been when you were trying to get support with your prescription.
We’re committed to providing our customers with accessible, reliable support, and we’re sorry that we didn’t meet those expectations on this occasion. Your feedback is important to us and will be shared with the relevant team as we continue working to improve our communication and customer service.
Thank you for taking the time to share your experience.
Kind regards,
Your Medicals Team
I will NEVER use this company again!
I will NEVER use this company again. I finally got my refund 1 month and 3 days. It took raising an official dispute through Clearpay to receive my money.
How this company continue to operate is beyond comprehension.
27 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry to hear that your refund took longer than expected, and we completely understand your frustration.
We’re pleased to know that your refund has now been received and sincerely apologise for the inconvenience caused throughout the process. We genuinely value our customers and take your feedback seriously as we continue working to improve our service.
Thank you for sharing your experience with us.
Kind regards,
Your Medicals Team
Excellent Service and Fast Delivery
Excellent Service and Fast Delivery. Many Thanks.
10 juillet 2026
Avis spontané
Réponse de YourMedicals
Thank you for your fantastic review! We’re delighted to hear you were happy with our service and fast delivery.
We really appreciate your support and look forward to helping you again.
Kind regards,
Your Medicals Team
Disappointed customer of Your Medicals
I placed my first order with this company for Mounjaro on the 15th July and the £266.98 was withdrawn on the 16th July.The company required various documentation uploading which is the norm no problem ,I did have a problem doing the personal video it just kept saying video was too big and wouldn't upload. I had now begun contacting customer services who did try to resolve this with a number of emails,now at the end of July and I said I would have to cancel my order! Then on the beginning of August they suggested doing a video consultation , great ! The first appointment I couldn't do ( my fault) after that I booked 2 others which were cancelled and a 3rd which just didn't happen and no notification ( I came home from an event especially for the consultation and was livid that I had missed my evening out for nothing).Then I rang and cancelled the order and requested a refund (also said I didn't want to wait weeks for it as others had) reassured it would arrive in 7-10 working days.The 10th day was 24th August and guess what,yes,correct nothing !!! Rang the complaints department after an hour of waiting I gave up,rang the customer services who said I would get my money in 7-10working days when I complained she said it would be "escalated ",it's now 27th August and they still have my £266.98 ,think I'll have to take this further. I must say everyone I have had contact with have been lovely and I felt quite sorry for them having to try and find unachievable answers to my negative questions.
16 juillet 2026
Avis spontané
Réponse de YourMedicals
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our team were friendly and supportive throughout your interactions, and we really appreciate you highlighting this.
We’re sorry that your overall experience has taken longer than expected, particularly with the technical issues and consultation arrangements. We understand how frustrating this must have been.
Your refund request has been escalated, and our team is working hard to have this processed as quickly as possible. We genuinely value your custom and your feedback, as it helps us continue improving the service we provide.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
Delay time for delivery but all good
31 juillet 2026
Avis spontané
Réponse de YourMedicals
Thank you for your review! We’re pleased to hear that, despite the delivery taking a little longer than expected, everything was ultimately good.
We really appreciate your patience and support, and we look forward to serving you again.
Kind regards,
Your Medicals Team
All good-no issues
12 août 2026
Avis spontané
Réponse de YourMedicals
Thank you for your great review! We’re delighted to hear everything went smoothly with no issues.
We really appreciate your support and look forward to helping you again.
Kind regards,
Your Medicals Team
Réponse de YourMedicals
Thank you for your lovely review! We’re delighted to hear you were happy with the delivery and appreciate you choosing Your Medicals.
We look forward to helping you again in the future.
Kind regards,
Your Medicals Team
Placed order on 13th August
Placed order on 13th August, it’s now the 26th and still showing as under review. I have emailed and they have advised it’s a technical issue and it’s been approved and being issued for dispatch. Still no email to advise of this, no updates when I log in. I’m without medication for a week now which has set me back.
Quick to take the payment but leave you waiting, payment should be taken when the item is dispatched!
Not impressed with service
26 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry for the delay and completely understand your frustration with the lack of updates.
We’ve reviewed your order and can confirm that it has been approved and is being progressed for dispatch. The status showing as under review is due to a technical issue, and we apologise for any confusion this has caused.
Our team is working hard to get your order dispatched as quickly as possible, and you’ll receive an email confirmation once it has been sent.
We genuinely value your custom and appreciate your patience and understanding.
Kind regards,
Your Medicals Team
Medicals is such a scam
Medicals is such a scam. Poor customer service, doesn't reply to emails, and takes time to dispatch orders. The company has difficulty refunding. The service is appalling
6 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry that your order has taken longer than expected, and we understand your frustration.
We’ve checked your order and can confirm that it is currently awaiting dispatch. Our dedicated team is working hard to get it sent out as quickly as possible, and you’ll receive an email confirmation as soon as it has been dispatched.
We genuinely value your custom and are committed to providing a reliable and supportive service. Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
I.never recieved it
29 juillet 2026
Avis spontané
Réponse de YourMedicals
We’re sorry to hear that you haven’t received your order. We’d be happy to look into this for you.
Please could you provide your order number so our team can check the status and assist you further?
Kind regards,
Your Medicals Team
Avoid - unless you like dissatisfaction
Ordered on 2nd August, today is 26th August. I have received no update on the order. I have emailed, which went unresponsive. Called twice to be fobbed off by an outsourced call centre that can do very little.
I attempted to cancel my order two days ago which has not been actioned. They have had £170 of my money for nearly a month with no attempt at all to fulfil the order.
This company really need to review it's customer service, especially given the poor customer delivery!
26 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry that your order has taken longer than expected, and we completely understand your frustration.
Please be assured that our team is working hard to fulfil and dispatch orders as quickly as possible. We genuinely value our customers and are committed to providing a reliable, professional service.
We appreciate you taking the time to share your feedback, and we’ll continue working to improve our service and ensure a better experience for our customers.
Kind regards,
Your Medicals Team
Avoid if you can!!!
Ordered nearly 2 weeks ago and still not arrived. You call them up and they say ‘We will fast track your order’, but they don’t even have the stock! I was told once the stock arrives they will send it out! Not ideal when the pen is supposed to be used weekly and mine ran out nearly 2 weeks ago!
Please don’t buy from here if you can help it. And to ‘Your Medicals’ please stop selling a product you don’t have! Or at least put on your website that there will be delays. And stop fobbing people off with your ‘Your order is being prioritised’ it’s clearly not as shown on all these reviews!!
Compared to other companies who dispatch same/next day. This company are awful!!
14 août 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry for the delay and completely understand your frustration, particularly given the importance of receiving your medication on time.
We apologise that your order has taken longer than expected. Our team is working hard to get orders processed and dispatched as quickly as possible, and we appreciate your patience while we work through the current delays.
We truly value our customers and are committed to improving the service we provide.
Kind regards,
Your Medicals Team
Réponse de YourMedicals
Thank you for your fantastic review! We’re delighted to hear you’re happy with the wide choice available and our fast delivery service.
We really appreciate your support and look forward to helping you again.
Kind regards,
Your Medicals Team
Never any problems or issues ordering…
Never any problems or issues ordering from here
Always quick to dispatch orders
25 août 2026
Avis spontané
Réponse de YourMedicals
Thank you for your lovely review! We’re delighted to hear you’ve had a consistently positive experience with Your Medicals and that your orders have always been dispatched quickly.
We really appreciate your continued support and look forward to serving you again.
Kind regards,
Your Medicals Team
Took money at end of June
Took money at end of June , here we are nearly in September and still no sign of the 7.5 mounjaro pen , every time I call they lie and say we’re expecting a delivery tomorrow we’re expecting delivery the next day or the next day and then that day comes you phone them up. I were expecting a delivery in two days you phone them up we’re expecting a delivery in a further two days and absolutely gets nowhere. This is not acceptable as this is a prescription medicine and should be dispatched without any delay. You need to stop taking money for all days that you can’t fulfil. You’ve clearly hit your quota and they won’t give you any more drugs even the telephone lines when you are announced 13th in the queue shows that this company has bitten enough more can chew
Charge back in coming to the bank as I give up with this company despite being more than patient the first two orders went without any hitch the third non-stop problems and still no pen
25 août 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry to hear about your experience and sincerely apologise for the delay with your order. We completely understand your frustration, particularly given the nature of the medication and the length of time you’ve been waiting.
We’d really like the opportunity to look into this and provide you with an accurate update. Please could you send us your order number so our team can review this for you?
Kind regards,
Your Medicals Team
Do NOT use this company
I placed an order on 6 August, it is now 25 August and I have not received my order and my emails are not being answered. I have now reported this to my credit card company for them to investigate. Do NOT use this company.
6 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry for the delay with your order and understand how frustrating it is to be waiting longer than expected.
Please be assured that your order has been prioritised, and our dedicated team is working hard to get it progressed and dispatched as quickly as possible. We genuinely value our customers and are committed to providing the best service we can.
Thank you for your patience and understanding.
Kind regards,
Your Medicals Team
Réponse de YourMedicals
Thank you for your lovely review! We’re delighted to hear you were happy with the speedy delivery and the information provided.
We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Your Medicals Team
I canceled the order as I couldn't give…
I canceled the order as I couldn't give them details they needed 6 weeks later numerous phone calls and messages still not received my money bk I am now taking this further absolutely would use this company please be aware
4 juillet 2026
Avis spontané
Réponse de YourMedicals
We’re sorry that your refund has taken longer than expected, and we appreciate how frustrating this must be.
Our team is actively working to resolve this and ensure your refund is processed as soon as possible. We truly value your custom and are committed to supporting you throughout the process.
Thank you for your patience and for giving Your Medicals the opportunity to resolve this.
Kind regards,
Your Medicals Team
Awful
Awful! It's now been 18 days since I have been chasing a refund. Holding on to my funds, not explaining what the complaint process is. I have sent countless emails and they are awful to deal with. DO NOT RECOMMEND!!!!!!!!
24 août 2026
Avis spontané
Réponse de YourMedicals
We’re sorry that your refund has taken longer than expected, and we completely understand your frustration.
Please be assured that your refund is being handled by our team, and we’re working hard to have it processed as quickly as possible. We truly value our customers and are committed to resolving this for you.
Thank you for your patience and for giving us the opportunity to put this right.
Kind regards,
Your Medicals Team
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