Absolutely diabolical service. I have been waiting 3 weeks for my order. Lots of reasons why have been given, however still waiting and I have been promised on numerous occasions that they will priori... Voir plus
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Lisez les avis des autres
I have ordered a number of times from this website and whilst every order has had a delay (2-3 weeks beyond website commitments) it's been fulfilled. However my most recent order on 27th June is stil... Voir plus
L'entreprise a répondu
Really good price for an effective product. I've been using the wegovy injections for a while now and decided to switch to the pills primarily due to cost. I seemed to have come to a stand still whil... Voir plus
L'entreprise a répondu
I had a great experience ordering from Your Medicals. The process was quick, and my order arrived promptly and discreetly packaged. Have used them a few times and will continue to do so. Great value f... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Pharmacie en ligne
- aussi dans
- Clinique
- Pharmacie
Écrit par l'entreprise
Your Medicals is a trusted online pharmacy dedicated to providing high-quality healthcare products and services at competitive prices. We specialize in offering a wide range of prescription medications, health supplements, and wellness products, all delivered safely and discreetly to your doorstep. Our mission is to make healthcare accessible and convenient, with a commitment to excellent customer service, timely delivery, and a seamless shopping experience. At Your Medicals, your health and satisfaction are our top priorities.
Coordonnées de contact
2 Stadium Place, LE4 0JS, Leicester , Royaume-Uni
- 0116 507 0486
- support@yourmedicals.co.uk
- yourmedicals.co.uk
3,2
Moyen
4 k avis
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A répondu à 99 % de ses avis négatifs
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I placed an order on the 16th July 2026…
I placed an order on the 16th July 2026 to be told there is a delay due to the system being updated even though my order had been approved.
I thought I would place this order two weeks early to allow it to be processed and delivered on time.
We are now in September and I am currently waiting for a refund of £118:98, to be told there is a 7-10 working day promise of getting my money back.
Tomorrow( Friday ) 11th will be 10 days, i have once again rung YourMedicals to be fobbed off again assuring me that it will be paid NEXT WEEK not tomorrow.
YourMedicals sent an email saying once your account is closed the money will be refunded!! My account should've been closed at least 5 days ago.
Never again will I use or recommend this company to anyone.
16 juillet 2026
Avis spontané
Réponse de YourMedicals
Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience caused by the delay with your order and refund.
We understand how disappointing this has been, particularly as you placed your order well in advance. Please be assured that your refund of £118.98 has been prioritised by our team, and we are doing everything we can to ensure it is processed as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate your patience and understanding while this is resolved. We hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Your Medicals Team
Réponse de YourMedicals
Thank you for your kind review! We’re delighted to hear that you found the ordering process quick and easy and that your delivery arrived on time.
Kind regards,
Your Medicals Team
Reliable service and discreet packaging
Reliable service and discreet packaging
5 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you for your kind feedback! We’re really pleased to hear you found our service reliable and were happy with the discreet packaging. We really appreciate your support.
Kind regards,
Your Medicals Team
Excellent service
Excellent service for something that I couldn't find anywhere else.
1 juin 2026
Avis spontané
Réponse de YourMedicals
Thank you so much for your kind review! We’re really pleased we could help and that you were happy with the service. We truly appreciate your support.
Kind regards,
Your Medicals Team
Very good selection of products...good…
Very good selection of products...good ordering system but let down by taking nearly 10 days to receive
9 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you for your lovely feedback! We’re really pleased you enjoyed our wide selection of products and found the ordering system easy to use. We appreciate your patience with the delivery time and are always working to make the experience even better.
Kind regards,
Your Medicals Team
Horrendous experience
The worst customer service I’ve ever experienced.
Similar experience to all of the other 1* reviews. Placed my order in August. A week later and nothing. I called and was told it would be received within 24/48 hours. 3 days later still nothing. Called AGAIN and was told it was due to be dispatched “soon” and there was an error with the order status online. I requested to cancel the order. I was advised it would take 7-10 working days just for them to be able to “process” the cancellation and then some “more time” after that for the ‘Back Office’ team to process the cancellation and refund. They were unable to give me any timeframe for a refund. I have emailed and chased a further 3 times and get the same AI responses worded slightly differently each time. How this company are legally allowed to trade I’ll never know. They just take people’s money. I’m down £120. They’ll now reply to this review asking for my order details and sound really concerned and say how truly sorry they are - more AI fakeness. Have been left with no option but to contact my bank.
10 août 2026
Avis spontané
Réponse de YourMedicals
We’re genuinely sorry to hear about your experience and understand why you’re frustrated after having to chase your order and refund repeatedly.
We take your feedback seriously and are looking into the concerns you’ve raised. We appreciate you giving us the opportunity to put this right and apologise for the inconvenience caused.
Kind regards,
Your Medicals Team
AVOID!!
AVOID!!! THEY DO NOT KEEP ITEMS IN STOCK & WAIT TIMES ARE VERY LENGTHY. COMMUNICATION POOR
9 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you for sharing your feedback. We’re sorry the service didn’t meet your expectations on this occasion.
We really value our customers and are continually working to improve stock availability and communication. We appreciate your feedback and hope we can provide you with a much better experience in the future.
Kind regards,
Your Medicals Team
Still waiting for my refund after 7+ weeks
21 July — Placed an order with YourMedicals. I repeatedly contacted them because there was no progress with delivery.
21 August — After waiting a month, I cancelled the order and requested a full refund. My medication had run out and I couldn't wait any longer. I have since contacted them twice to chase the refund.
9 September — I am still waiting for my £136 refund, more than 7 weeks after placing the order.
I don't think it's unreasonable to expect a refund after cancelling an order. I have contacted them repeatedly, but the money still hasn't been returned.
I ended up using Voy instead, and received my order within 2 days.
At this point, I'd just like my £136 refunded.
UPDATE – 9 September: The company has responded to this review apologising for the delay and saying my refund is “in the processing queue.” However, I am still waiting for the refund. I cancelled the order on 21 August after already waiting weeks for delivery, and have now been waiting for the refund as well.
Still no refund. Please just return my money.
21 juillet 2026
Avis spontané
Réponse de YourMedicals
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We value every Your Medicals customer and want to make sure this is resolved for you.
Your refund has now been prioritised by our team and we’re working to get this processed as quickly as possible. Thank you for your patience and for giving us the opportunity to put this right.
Kind regards,
Your Medicals Team
I had a great experience ordering from…
I had a great experience ordering from Your Medicals. The process was quick, and my order arrived promptly and discreetly packaged. Have used them a few times and will continue to do so. Great value for money and a very reliable online pharmacy.
9 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you so much for your lovely review! It’s great to hear that you’ve had a consistently positive experience with Your Medicals and that you’ve been happy with the service.
We really appreciate your continued support and look forward to helping you again in the future.
Kind regards,
Your Medicals Team
Réponse de YourMedicals
Thank you so much for your kind review! We’re really pleased to hear you had such a good experience with us. We really appreciate your support.
Kind regards,
Your Medicals Team
Quick delivery.
Quick delivery.
Clear and easy to use website.
Good customer service.
Good communication.
8 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you for taking the time to leave us such a lovely review. It’s great to hear that you found the website easy to use and were happy with the service received.
We really appreciate your kind words and your support.
Kind regards,
Your Medicals Team
I wish i could leave no stars!!
I wish i could leave no stars!!!
Order 15mg on 01.07.2026 and to date I've not received the pen. I have called numerous time and fobbed off. I requested a refund over 2 weeks ago and surprise surprise, still not had it.
I've requested a managers call back - and again, no call back. Long hold times when you call. I now just want MY money back.
They shouldn't be allowed to trade!!!
1 juillet 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry for the frustration and disappointment caused by the delay with your order and refund. We understand you simply want your money returned. Your refund is currently in our processing queue and is being progressed by our team.
We sincerely apologise for the inconvenience and appreciate your patience.
Kind regards,
Your Medicals
18th July I placed my order
18th July I placed my order, no update, same generic response. Awful
18 juillet 2026
Avis spontané
Réponse de YourMedicals
We’re sorry to hear about your experience and understand your frustration after waiting since 18th July. We have prioritised your order with our team and are working to get this resolved as quickly as possible.
We appreciate your patience and apologise for the inconvenience caused.
Kind regards,
Your Medicals
Waiting months for refund
I placed an order in April. By June it still hadn't been fulfilled so I cancelled it. Its now September and I still haven't been refunded. Absolute joke of a company.
8 avril 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry for the delay with your refund and completely understand your frustration. We’d like to look into this for you and get it resolved as quickly as possible.
Please could you provide your order number so we can check the status of your refund?
Kind regards,
Your Medicals Team
Waited 3 weeks for a medication to be…
Waited 3 weeks for a medication to be sent. CS kept saying I have urgently sent it to the pharmacy team after 3 weeks still nothing but excuses. Avoid if you need medication.
24 août 2026
Avis spontané
Réponse de YourMedicals
Thank you for your feedback. We’re sorry to hear about the delay with your order. We can confirm that your order has been marked as urgent and our pharmacy team is prioritising it for processing. We appreciate your patience and understanding while we work to get this resolved as quickly as possible.
Kind regards,
Your Medicals Team
Always on time
7 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you so much for your kind review! We’re delighted that you appreciated our punctuality. We always aim to be on time and provide the best possible experience.
Kind regards,
Your Medicals Team
Scammers!! AVOID
Scammers!!! Avoid!!!
Took order over 2 months ago. Took money but still not received order after 2 months. Spoken to Dev 4 times who everytime promises order will be despatched in 24 hours and will take 'personal' responsibility to ensure order will be despatched. Constant lies and different excuses given by different people everytime.
7 septembre 2026
Avis spontané
Réponse de YourMedicals
Hi there,
We’re really sorry to hear about the delay with your order and completely understand how frustrating this situation must have been. We truly appreciate you taking the time to share your experience with us.
At Your Medicals, we take customer care very seriously and want to make sure we have the opportunity to put this right for you. If you could please provide us with your order number, we’ll look into this with our pharmacy team and do everything we can to resolve the matter as quickly as possible.
Your order and experience are important to us, and we’re committed to providing you with the support and service you deserve.
Thank you for your patience, and we look forward to getting this resolved for you.
Kind regards,
Your Medicals Team
Delivery and timings are shocking
Been using this company doe a year , ever month I al chasing my order . The most recent one I ordered 9th auguat , I am still waiting for this . I telephoned several times , they are waiting for a delivery , why ??? I placed the order in good faith. Why not keep your customers updated instead of having to chase
6 septembre 2026
Avis spontané
Réponse de YourMedicals
Thank you so much for your continued support and for choosing Your Medicals over the past year. We truly value your loyalty and appreciate you taking the time to share your feedback with us.
We’re very sorry for the delay with your recent order and understand how frustrating it must have been to have to contact us for an update. Please accept our sincere apologies for this.
We’re pleased to confirm that your order was dispatched this morning and is now on its way to you, so it should be with you very soon.
At Your Medicals, our customers are at the heart of everything we do. We’re committed to providing a friendly, reliable and professional service, and we’re continually working to improve our communication and delivery experience.
Thank you again for your patience, understanding and continued trust in Your Medicals. We really appreciate having you as a valued customer.
Kind regards,
Your Medicals Team
Awful
Awful, still awaiting my refund. They completely have no stock. Just want to take your money. Stay away from this company.
12 août 2026
Avis spontané
Réponse de YourMedicals
We’re very sorry to hear about your experience and completely understand your frustration regarding the delay with your refund.
Please accept our sincere apologies for the inconvenience caused. We value every customer and always aim to provide a reliable and positive service. We are actively working to resolve your refund as quickly as possible and appreciate your patience while we put this right.
Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in Your Medicals.
Kind regards,
Your Medicals Team
Disgusting company do not order…
Disgusting company do not order anything from them .Took my money but never delivered.sent multiple emails fobbed off.STAY WELL CLEAR
26 août 2026
Avis spontané
Réponse de YourMedicals
We are truly sorry for the delay and any frustration this may have caused. We completely understand how important it is to receive your order on time, and we appreciate your patience.
We’re pleased to confirm that your order has now been prioritised, and our team is working hard to ensure it reaches you as soon as possible.
Thank you for giving us the opportunity to put this right. We really value your custom and look forward to providing you with the positive experience you deserve.
Kind regards,
Your Medicals Team
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