I ran out of oil much earlier than expected, and my scheduled delivery was still over a week away. I contacted YourNRG, and Justyna went above and beyond to help by arranging an earlier delivery... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Very impressed. Super delivery driver, instead of the usual “can’t access tank” message, he came to the door, explained the problem and helped me cut back the offending hedge. He couldn’t have been... Voir plus
L'entreprise a répondu
We have been really pleased with the service provided by YourNRG, particularly Adam, who is always friendly, helpful and keeps in touch to see when we might need to order. Adam persevered for a go... Voir plus
L'entreprise a répondu
A local company who are efficient, helpful and pleasant to deal with. They are very competitive price wise and don’t take your money until the fuel has been delivered and the quantity confirmed and th... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Coordonnées de contact
Baltic Street, TS25 1PW, Hartlepool, Royaume-Uni
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4,8
Excellent
6 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Faultless!
From initial enquiry for the current price per litre, through ordering and delivery the service from Your NRG was faultless.
Thank you!
8 octobre 2026
Réponse de Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
NRG offered the best price on the day
NRG offered the best price on the day, however on their website it says 'pay in three with paypal'. It wouldn't allow me to do so, so I ended up paying in full. Delivery was excellent, arriving the next day, by a polite and personable driver.
8 octobre 2026
Réponse de Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
My experience has been faultless
My experience has been faultless, from telephoning to enquire, order and eventual delivery. Thank you everyone.
8 octobre 2026
Réponse de Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
A very brilliant service with ordering…
A very brilliant service with ordering and delivery and price many thanks
8 octobre 2026
Réponse de Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
From ordering to delivery everything… was excelkant
From ordering to delivery everything was excellant .very reliable service indeed
8 octobre 2026
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Very good company to deal with and Very…
Very good company to deal with and Very friendly delivery driver's many thanks
1 octobre 2026
Réponse de Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Excellent easy ordering & delivery…
Excellent easy ordering & delivery always on the day as specified
1 décembre 2025
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Delivery was very quick and the price…
Delivery was very quick and the price was very competitive. Driver was excellent.
1 octobre 2026
Réponse de Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Have used a different company for many…
Have used a different company for many years but prices were awful tried your nrg couldn't believe the difference. Easy to order and arrived even before due date. Will definately use again
1 octobre 2026
Réponse de Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Réponse de Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
Réponse de Your NRG
Hello, we are really pleased that you are happy with our service from start to finish. Thank you for leaving us a review.
AWFUL
AWFUL
Would give 0 stars id could. Paid a premium to get quick delivery as oil run out. Sent an email oil not coming as ordered. Rang to be given school boy excuses - the lorry has broken down - we have a driver off sick. Woman on phone attitude was don't give a toss. Worse than terrible service.
AVOID LIKE THE PLAGUE.
8 octobre 2026
Avis spontané
Réponse de Your NRG
Hi Andrew,
Thank you for your feedback and I can only apologise if you haven't had a positive experience. Can you please email me your delivery details so I can see what the issue was & who you spoke to? You reach me directly on justyna.mystkowska@yournrg.co.uk
Kind regards,
Justyna
Customer Services Manager
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Easy to order and quick delivery.
1 octobre 2026
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Réponse de Your NRG
Hello, we are happy to hear that your oil arrived efficiently at a price that you were happy with. Thank you for choosing Your NRG and for taking your time to leave us a review.
Excellent service
Ernest Cooper Ltd have been extremely impressed with the service received from Your NRG. From the outset we have found the company to be professional, reliable, friendly and always strive to provide the best quote possible.
A special mention has to go to Leanne, who is a real asset to Your NRG. She is always extremely professional and helpful, and consistently goes above and beyond to ensure our fuel requirements are always met. Her communication is excellent, she keeps us fully informed if any unforeseen circumstances do happen.
It is a pleasure dealing with Leanne, and her professionalism and dedication are a real credit to both herself and Your NRG.
I have no hesitation in recommending Your NRG to other businesses. They provide an excellent service and we look forward to continuing our relationship with them.
8 octobre 2026
Avis spontané
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service. I have passed your lovely feedback onto Leanne who I'm sure will also very much appreciate your kind words!
Delivery of oil was quicker than…
Delivery of oil was quicker than originally advised. I was kept informed, and driver was very helpful.
14 août 2026
Réponse de Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Domestic oil
Was really easy to get oil and driver respected our property and price was competitive.
28 août 2026
Réponse de Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Simple to order and arrived on time…
Simple to order and arrived on time happy days
Thank you
1 octobre 2026
Réponse de Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
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