Disappointing end of service process. Call to cancel and only get onto a sales team that give me nothing other than promise of a "good deal" if I call them back when we've moved and ask for his na... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I just wanted to thank Kane at 4th Utility for the unmatched service on our data plan. He made the whole process smooth and hassle-free. Really appreciate you securing a technician date fo... Voir plus
L'entreprise a répondu
thanks to David what could of been an ugly conversation. went really well David was very calm and apologetic and seemliness covered all the basis, and effectively sorted out my issue of an overdue pay... Voir plus
L'entreprise a répondu
The gentleman I spoke to was kind, chatty and very welcoming. I’m moving house and wanted to stay, at first my postcode won’t show up for the transfer to take place, however the gentlemen never ga... Voir plus
4,4
Excellent
9 k avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Really straight forward and easy to understand
Really straight forward and easy to understand. Jill was very friendly
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi David,
Thank you for your review. We are glad to hear Jill was friendly and made everything straightforward and easy to understand. Your feedback is appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really helpful and polite thank you so…
Really helpful and polite thank you so much 👍🏻
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your kind feedback. We are pleased to hear you found the service helpful and polite. Your comments are greatly appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent 10/10
Quick reply from 4thutility via WhatsApp, spoke to Callum who gave me excellent service and was very patient and polite.
I placed an order with him.
Thank you Callum!
Dg
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your review. We are pleased to hear Callum provided excellent service over WhatsApp and made the process smooth and easy for you. Your feedback is much appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent
Just signed up to this Company. Chris Thorpe was very helpful and signed me up with no hassle. So well recommended.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Michael,
Thank you for your feedback. We are delighted to hear Chris made the sign up process easy and hassle free. Your recommendation is greatly appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Promises kept
Unlike previous broadband installations, this appointment didn't change. I booked it when I signed up and they came when they said they would. The router arrived promptly and the engineers were quickly done and I was back up and running in very good time. I changed the preset password to my existing one and a few minutes later it was like nothing has happened. The price is excellent and hopefully the service will continue as per my first experiences.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Pete,
Thank you for your detailed review. We are pleased to hear your installation went smoothly, arrived as scheduled and that you were up and running quickly with no disruption. We hope your positive experience continues 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was very helpful
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Drew,
Thank you for your review. We are pleased to hear Adnan was very helpful and provided a positive experience. Your feedback is appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Réponse de 4thutility
Hi Kos,
Thank you for your feedback. We are glad to hear Steve provided knowledgeable support and a positive experience. Your comments are much appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to Nick
Spoke to Nick. Fantastic!
Made things simple, explained options well and very helpful.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Valentine,
Thank you for your review. We are delighted to hear Nick made everything simple, explained your options clearly and was very helpful throughout. Your feedback is greatly appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th Utility installation of full fibre to house
The initial 4th Utility conversation on what’s app ran smoothly plus the installation engineers were extremely good regarding the installation. Setting up the WiFi router was easy using my phone.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi J,
Thank you for your feedback. We are pleased to hear both the WhatsApp support and installation process went smoothly and that setting up your router was straightforward. Your comments are appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I can't praise 4thUtility enough!
From my first phone call for a quote until installation the service I have received from all departments has been incredible. I called as I decided I needed to give my finances an overhaul. I was leaving EE after 25 years. The call agent was warm, friendly, knowledgeable and listened carefully to what I needed. Then I had to call back as I had got my dates for leaving EE mixed up. The next agent was exactly the same as the first. I was delighted. I received text messages all throughout the process on what to expect next, which was so useful. They sent the equipment out the next day to be absolutely sure it would arrive on time. Then today Liam and their colleague installed the service for me and they where amazing. Friendly, polite, considerate they took their shoes off when they came inside. They then talked me all through what they where doing and how to use it. I am so grateful for everything that 4thUtility has done and the other bit of course I am £10 a month better off. I would recommend 4thUtility to everyone.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Mrs Wakefield,
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear every stage of your experience, from your initial enquiry through to installation, was handled professionally and supportively. It is fantastic to know the team made such a positive impression 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Martin was so helpful and loved the…
Martin was so helpful and loved the problem whilst I was on the phone. He was friendly and the kind of person I'd like to have communication with anytime I had a problem with my service. Thankyou Martin
6 mai 2026
Avis spontané
Réponse de 4thutility
Hi Rebecca,
Thank you for your review. We are pleased to hear Martin was friendly, helpful and able to resolve the issue while you were on the phone. Your feedback is much appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I'm absolutely disgusted with the…
I'm absolutely disgusted with the service. Spoke to a guy on the phone around 3 weeks ago telling him that I'm moving out on 29/04/2026 and that I need my service to be moved to the new address and he offered the nearest date which was 28/98/2026 ... I'm on 24 months contract so that means I will be paying for the service I don't use until they can be bothered to set me up in my new place... It's absolutely unacceptable and outrageous ! I can understand a week or two maximum, but 4 months that's taking a Mickey ! I have failed an official complaint while ago and not heard back yet it's been 2 weeks. I'm absolutely speechless about the way they treat the customers. They were at my door step next day to set me up as a new customer, once you pass the cooling period they could care less about me, also that agent of theirs opened a new account for me to start in August as aperantly I have to start fresh the only difference is that cooling period doesn't apply to the new/ not so new customers, when told him that I'm not happy with such arrangements he then promised to call back next day or day after to offer me closer dates which never happened ... I never wanted to open the new contract in the first place, I've got two contracts now that don't serve the purpose I'm paying them for nothing and basically been striped of any rights as customer, they've breeched the contract and ignoring my complaints it's not right, I'm going to complain further, this is absolutely scandalous !!!
22 avril 2026
Avis spontané
Réponse de 4thutility
Hi,
We are sorry to read about your experience regarding the delay with your home move, the opening of a second account, lack of callback and the absence of a complaint response. We understand how frustrating and stressful this situation must be. We are proactively working to reduce call times through additional training, increased staffing and improved online support. Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review the concerns raised.
Sorted quietly very quickly
Sorted quietly very quickly, no wait time. Great attitude on phone.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your feedback. We are delighted to hear your issue was sorted quickly with no wait time and that you received great service on the phone. Your comments are appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
5* Excellent Service
Today, I spoke with Aneek at 4th Utility. The call was answered very quickly, Aneek is very polite, well spoken, clear and consise whilst being understanding of my needs. The service 4th Utility provide is excellent. Other providers could learn from 4thUtility. I would recommend 4th Utility and rate them full 5 stars. Thank you.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your fantastic review. We are delighted to hear Aneek provided quick, polite and understanding service while supporting your needs so clearly. Your recommendation means a lot to us 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Réponse de 4thutility
Hi Jarosław,
Thank you for your review. We are pleased to hear you received a fast and effective response from our team. Your feedback is much appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Customer Service Agent
The advisor I spoke with, David was excellent. He was genuinely helpful, pleasant and totally supportive. He understood why I was leaving 4th Utility, he gave me options but didn’t try and push a hard sell. It does take ages to get through over the phone which is frustrating but once through, when advisors are as understanding and helpful as he was - it actually made me sad to be leaving! Apart from one negative experience a few months ago, 4th Utility have been a good company to deal with and I have not had any problems with them.
5 mai 2026
Avis spontané
Réponse de 4thutility
Hi B,
Thank you for your feedback. We are pleased to hear David was understanding, supportive and helpful throughout your call, although we are sorry to hear the wait time was frustrating. We appreciate your comments and wish you all the best moving forward.
Martin my hero!
Martin was a great help,he helped very well and even emailed me with my Password etc.... This didn't happen last time I spoke too someone.I hope your get a pat on the back,i know I would do it if was your boss.
6 mai 2026
Avis spontané
Réponse de 4thutility
Hi Shane,
Thank you for your review. We are delighted to hear Martin was able to help quickly and provide the support you needed. Your kind words are greatly appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Avoid at all costs
My second review. 4th Utility are still absolutely dire. I am having frequent and consistent connection outages. I restart the bridge device and it re-connects, only for the connection to drop again. The customer service line is dreadful to deal with and you never know whether you'll speak to someone competent, or someone that mindlessly clicks through some guides and has no ability to understand the problem and just repeats things back at you.
The worst part is that they installed and own the infrastructure at my development so I can't even switch to another provider. I have tried time and time again for them to look at this issue properly to no avail.
Next stop is the Communications Ombudsman.
I would never, ever recommend this company to anyone.
UPDATE #1:
Replied to 4THU’s request for further info, as I did before when I submitted my first review. They did absolutely nothing back then and I’m expecting the same again.
6 mai 2026
Avis spontané
Réponse de 4thutility
Hi Jay,
We are sorry to read about the ongoing connection outages and the frustration caused by repeated disconnections and inconsistent support. We also understand your concerns regarding provider choice within your development. We are proactively working to reduce call times through additional training, increased staffing and improved online support. Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review the recurring connection issues fully.
I had a really great experience and…
I had a really great experience and truly appreciate all the help I received. They were kind, patient, and took the time to answer all of my questions clearly and in detail. What stood out the most was their support all the way through the process—they stayed committed until everything was completed and made sure I was taken care of.
6 mai 2026
Avis spontané
Réponse de 4thutility
Hi Amin,
Thank you for your wonderful feedback. We are pleased to hear you felt supported throughout the process and that all your questions were answered clearly and patiently. Your comments are greatly appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Got to speak to someone really quickly
Got to speak to someone really quickly. Kay was so helpful, explained everything I asked really clearly. Very helpful, mad it easy for me to buy the product.
6 mai 2026
Avis spontané
Réponse de 4thutility
Hi Keith,
Thank you for your review. We are delighted to hear you got through quickly and that Kay explained everything clearly while making the process easy for you. Your feedback is appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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