Disappointing end of service process. Call to cancel and only get onto a sales team that give me nothing other than promise of a "good deal" if I call them back when we've moved and ask for his na... Voir plus
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Lisez les avis des autres
I just wanted to thank Kane at 4th Utility for the unmatched service on our data plan. He made the whole process smooth and hassle-free. Really appreciate you securing a technician date fo... Voir plus
thanks to David what could of been an ugly conversation. went really well David was very calm and apologetic and seemliness covered all the basis, and effectively sorted out my issue of an overdue pay... Voir plus
Really good communication even after a few months now! They provide a fast installation and actually provide high speeds. Can actually recommend if you are working from home as it supports two people... Voir plus
4,4
Excellent
9 k avis
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Kay was very helpful setting up my…
Kay was very helpful setting up my account thanks
8 mai 2026
Avis spontané
Clear and precise answers to my…
Clear and precise answers to my questions. Pleasurable, unlike other call centres.
8 mai 2026
Avis spontané
Réponse de 4thutility
Hi Patrick,
Thank you for your feedback. We are delighted to hear you received clear and precise answers and found the experience pleasant and easy to deal with. Your kind words are greatly appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Nick was extremely helpful in helping…
Nick was extremely helpful in helping me arrange internet at our new house!
Professional,polite and went the extra mile!
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your review. We are pleased to hear Nick was professional, polite and went the extra mile while helping arrange broadband for your new home. Your feedback is much appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Olu was very helpful with resolving the…
Olu was very helpful with resolving the query.
4 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your feedback. We are glad to hear Olu was very helpful in resolving your query. We appreciate you taking the time to share your experience 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Easy to talk to very clear with…
Easy to talk to very clear with information polite
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Gary,
Thank you for your review. We are pleased to hear the information provided was clear and that you found the service polite and easy to understand. Your feedback is appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Completely mislead by a scam of a…
Completely mislead by a scam of a contract. £220 cancellation fee for something that was completely out of my control. No other wifi contract has this cancellation fee or they at least advertise it. Didn’t have any other choice but to use 4th utility in my block of flats. Such a scam.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Natalie,
We are sorry to read about your experience and understand your frustration regarding the cancellation fee and the circumstances around your contract ending. We appreciate your comments regarding transparency and choice of provider within your development. We would like to investigate this personally, so please respond to the email you will receive from Trustpilot with further details so we can review your case fully.
I was looking for Broadband deals
I was looking for Broadband deals as Talk Talk was arranged but let me down absolutely useless. Got the call back from Mike Harrison from fourth utility and helped me with my order. He sounds a very pleasant chap annd understood what I needed it was really quick and explained everything perfectly to me and got me sorted out. He’s a real asset to the company I think and there should be more people like him and actually speak and understand me and be nice to speak to. True gentleman.
Top Service
Best Customer service ever had
I had a problem and he found a solution
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Neil,
Thank you for taking the time to leave such detailed feedback. We are delighted to hear Mike understood your needs, explained everything clearly and helped get everything sorted quickly for you. Your kind words about his service are greatly appreciated 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Saraj was just great!
Saraj was very helpful and didnt sell to me aggressively. He answered my questions well and was happy to repeat himself when he thought he hadn't been clear. Great customer service dude! Would recommend
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Murray,
Thank you for your feedback. We are pleased to hear Saraj was helpful, informative and gave you a relaxed experience without any pressure. Your recommendation means a lot to us 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Nice service.Thanks for OLU’s service.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Rebecca,
Thank you for your review. We are delighted to hear you were happy with the service provided by Olu. Your feedback is much appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
OLU is great!
OLU is great!! He was really friendly and made sure we had all the details. Would recommend!
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your feedback. We are pleased to hear Olu was friendly and made sure you had all the information you needed. We appreciate your recommendation 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really straight forward and easy to understand
Really straight forward and easy to understand. Jill was very friendly
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi David,
Thank you for your review. We are glad to hear Jill was friendly and made everything straightforward and easy to understand. Your feedback is appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Really helpful and polite thank you so…
Really helpful and polite thank you so much 👍🏻
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your kind feedback. We are pleased to hear you found the service helpful and polite. Your comments are greatly appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent 10/10
Quick reply from 4thutility via WhatsApp, spoke to Callum who gave me excellent service and was very patient and polite.
I placed an order with him.
Thank you Callum!
Dg
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi there,
Thank you for your review. We are pleased to hear Callum provided excellent service over WhatsApp and made the process smooth and easy for you. Your feedback is much appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Excellent
Just signed up to this Company. Chris Thorpe was very helpful and signed me up with no hassle. So well recommended.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Michael,
Thank you for your feedback. We are delighted to hear Chris made the sign up process easy and hassle free. Your recommendation is greatly appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Promises kept
Unlike previous broadband installations, this appointment didn't change. I booked it when I signed up and they came when they said they would. The router arrived promptly and the engineers were quickly done and I was back up and running in very good time. I changed the preset password to my existing one and a few minutes later it was like nothing has happened. The price is excellent and hopefully the service will continue as per my first experiences.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Pete,
Thank you for your detailed review. We are pleased to hear your installation went smoothly, arrived as scheduled and that you were up and running quickly with no disruption. We hope your positive experience continues 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Adnan was very helpful
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Drew,
Thank you for your review. We are pleased to hear Adnan was very helpful and provided a positive experience. Your feedback is appreciated 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Réponse de 4thutility
Hi Kos,
Thank you for your feedback. We are glad to hear Steve provided knowledgeable support and a positive experience. Your comments are much appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Spoke to Nick
Spoke to Nick. Fantastic!
Made things simple, explained options well and very helpful.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Valentine,
Thank you for your review. We are delighted to hear Nick made everything simple, explained your options clearly and was very helpful throughout. Your feedback is greatly appreciated 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
4th Utility installation of full fibre to house
The initial 4th Utility conversation on what’s app ran smoothly plus the installation engineers were extremely good regarding the installation. Setting up the WiFi router was easy using my phone.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi J,
Thank you for your feedback. We are pleased to hear both the WhatsApp support and installation process went smoothly and that setting up your router was straightforward. Your comments are appreciated 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I can't praise 4thUtility enough!
From my first phone call for a quote until installation the service I have received from all departments has been incredible. I called as I decided I needed to give my finances an overhaul. I was leaving EE after 25 years. The call agent was warm, friendly, knowledgeable and listened carefully to what I needed. Then I had to call back as I had got my dates for leaving EE mixed up. The next agent was exactly the same as the first. I was delighted. I received text messages all throughout the process on what to expect next, which was so useful. They sent the equipment out the next day to be absolutely sure it would arrive on time. Then today Liam and their colleague installed the service for me and they where amazing. Friendly, polite, considerate they took their shoes off when they came inside. They then talked me all through what they where doing and how to use it. I am so grateful for everything that 4thUtility has done and the other bit of course I am £10 a month better off. I would recommend 4thUtility to everyone.
7 mai 2026
Avis spontané
Réponse de 4thutility
Hi Mrs Wakefield,
Thank you for taking the time to leave such wonderful feedback. We are delighted to hear every stage of your experience, from your initial enquiry through to installation, was handled professionally and supportively. It is fantastic to know the team made such a positive impression 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
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