My package was stolen upon delivery. Seller said that it not their responsibility and declined even a discount for me re-ordering again myself the full order. Very unfortunate, and sad.
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Lisez les avis des autres
My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excel... Voir plus
L'entreprise a répondu
My little tins of Chamomile Cream and Arnica Gel arrived very quickly and are such good quality and value. This is my second order of the Chamomile Cream and I find it helps soothe and prevent the ret... Voir plus
L'entreprise a répondu
Wow, the neroli smells out of this world!! I have been ordering from Holland n barrat but these oils are 10x better regarding the smell n quality! I ordered the oak moss to add to my aromatics spray!... Voir plus
À propos de l'entreprise
- Fournisseur de cosmétiques et de parfums
- Magasin d'aromathérapie
- Grossiste en produits de beauté
- Entreprise de cosmétique
- Fournisseur d'arômes et de parfums
- Boutique de santé et beauté
Écrit par l'entreprise
Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Coordonnées de contact
Norwich, Royaume-Uni
- customercare@aecglobal.co.uk
- abbeyessentials.co.uk
4,2
Bien
46 avis
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Réponse de Abbey Essentials
Thank you so much for your wonderful feedback. We really appreciate your support! :)
Best wishes,
Harry W from Abbey Essentials
My package was stolen upon delivery
My package was stolen upon delivery. Seller said that it not their responsibility and declined even a discount for me re-ordering again myself the full order. Very unfortunate, and sad.
19 juin 2026
Réponse de Abbey Essentials
Dear Customer,
We’re sorry this was your experience. I dealt with your case directly and want to explain our position clearly. We did not say we were refusing to help. Because this delivery was outside our domestic postal system, we needed confirmation from the receiving postal service before we could proceed with a replacement or other resolution. Our postal service representative helped us investigate and advised that your country’s postal service would be able to provide confirmation if the parcel had been reported as stolen, lost, or misdelivered. We contacted Swiss Post customer service, who confirmed that this parcel was delivered through the postal box / letterbox, not left in a safe place.
You mentioned that your postal service had confirmed the parcel was stolen, but unfortunately no written confirmation of this was provided to us. We do understand that thefts can happen, and we are not dismissing that possibility. However, where the tracking information contradicts the customer’s claim, we do need some form of evidence from the receiving postal service before we can treat it as a lost or stolen parcel. This helps us make sure the replacement process is not abused and is handled fairly for all customers.
We remain happy to review this further if the requested confirmation, which we were advised Swiss Post can provide, is sent to us.
Kind regards,
Eva H
Unprofessional, Uncommunicative, Uncaring and Unaccountable - BEWARE
UPDATED REVIEW (01 July 2026)
This is an update following on from a first Google review I left on 21 April 2026.
Abbey Essentials DO NOT communicate or take accountability for selling bad batch oils. I have had to report Abbey Essentials to Trading Standards today for restricting my account with them, deliberately blocking my ability to communicate with them and their non -communication after I complained to them about suffering from respiratory issues after using one (or more) of their floral oils. This was likely a one off bad batch of one oil. I say that because I had no issues of these same oils from AE prior to this. Furthermore, I bought samples of the same oils from other brands and have had no issues with them. This proved that I haven't suddenly developed an allergy, I believe it was a bad batch of one of the aforementioned oils.
However, rather than accept responsibility, take accountability, remain communicative and show due diligence and concern to a loyal customer who has spent £482.93 with them in the last five months alone, AE blocked my mobile number, have not responded to ANY of my emails as to why my two attempted orders were cancelled within seconds this week with 'reason unknown' and shown the utmost unprofessionalism. I am deeply disappointed and aghast quite frankly at their nonchalance and lack of due diligence. Further, they have not responded to my repeated request for their complaints policy which is my consumer right. I am deeply concerned that the phone number listed as an emergency contact in their technical documents is never answered and I can never speak to a human being. This is a concern I registered with them back in April too.
1 juillet 2026
Avis spontané
Réponse de Abbey Essentials
Shy, we are sorry to read this, but we do not accept that this is an accurate account of what happened.
You contacted us raising a serious health and product-safety concern, while also saying you were unsure whether the issue was caused by one of our oils.
Because of the seriousness of that claim, we asked for the basic information needed to investigate properly, including how the oils had been used and any evidence or findings supporting the concern.
The key facts are:
You initially stated you were unsure whether our product caused the issue, but then publicly presented it as if Abbey Essentials had sold “bad batch oils”.
You asked us to send free replacement products so you could “test” your theory, despite claiming the oils may have caused respiratory issues.
You requested a refund nearly a month after purchase, without returning the products and without providing evidence to support the allegation.
You claim we ignored you, but we replied and asked for the information needed to investigate. You did not provide it.
We did not agree to send free replacement products. Some of the products were wholesale-sized items, and more importantly, if you genuinely believed the oils may have caused respiratory issues, it would not have been responsible for us to send more oils for you to "test on yourself".
We also explained that we could not process an unsupported refund nearly a month after purchase, without the products being returned and without any evidence to support the allegation. Any return would need to follow our returns process.
The timing and circumstances of this review are important. It was left after we declined to send free replacement products and after we explained that an unsupported refund could not be processed without following the returns process. In our view, this makes the review retaliatory rather than a fair account of the situation. An identical negative review has also been posted from a second Trustpilot profile, which reinforces our concern that this is retaliatory review activity intended to damage our reputation, rather than a separate genuine customer experience.
We remain willing to review any genuine product-safety concern properly, but we need the information previously requested. If you believe messages have not reached us, please consider the language used, as abusive messages may be caught by filters. We have also manually reviewed filtered messages where appropriate, so this is not a case of us ignoring your emails. We do not tolerate abuse towards our customer support team, and we do not respond to what we consider feedback extortion, including attempts to use negative reviews, duplicate profiles, threats of regulatory complaints or reputational pressure to obtain free products, refunds or outcomes outside our policies.
We will always review legitimate concerns when raised constructively and with the information needed to investigate.
Regards,
Abbey Essentials Team
UPDATED REVIEW (01 July 2026)
UPDATED REVIEW (01 July 2026)
Unprofessional, Uncommunicative, Uncaring and Unaccountable - BEWARE
This is an update following on from a first Google review I left on 21 April 2026.
Abbey Essentials DO NOT communicate or take accountability for selling bad batch oils. I have had to report Abbey Essentials to Trading Standards today for restricting my account with them, deliberately blocking my ability to communicate with them and their non -communication after I complained to them about suffering from respiratory issues after using one (or more) of their floral oils. This was likely a one off bad batch of one oil. I say that because I had no issues of these same oils from AE prior to this. Furthermore, I bought samples of the same oils from other brands and have had no issues with them. This proved that I haven't suddenly developed an allergy, I believe it was a bad batch of one of the aforementioned oils.
However, rather than accept responsibility, take accountability, remain communicative and show due diligence and concern to a loyal customer who has spent £482.93 with them in the last five months alone, AE blocked my mobile number, have not responded to ANY of my emails as to why my two attempted orders were cancelled within seconds this week with 'reason unknown' and shown the utmost unprofessionalism. I am deeply disappointed and aghast quite frankly at their nonchalance and lack of due diligence. Further, they have not responded to my repeated request for their complaints policy which is my consumer right. I am deeply concerned that the phone number listed as an emergency contact in their technical documents (01603 610883) is never answered and I can never speak to a human being. This is a concern I registered with them back in April too.
1 juillet 2026
Avis spontané
Réponse de Abbey Essentials
Shy, we are sorry to read this, but we do not accept that this is an accurate account of what happened.
You contacted us raising a serious health and product-safety concern, while also saying you were unsure whether the issue was caused by one of our oils.
Because of the seriousness of that claim, we asked for the basic information needed to investigate properly, including how the oils had been used and any evidence or findings supporting the concern.
The key facts are:
You initially stated you were unsure whether our product caused the issue, but then publicly presented it as if Abbey Essentials had sold “bad batch oils”.
You asked us to send free replacement products so you could “test” your theory, despite claiming the oils may have caused respiratory issues.
You requested a refund nearly a month after purchase, without returning the products and without providing evidence to support the allegation.
You claim we ignored you, but we replied and asked for the information needed to investigate. You did not provide it.
We did not agree to send free replacement products. Some of the products were wholesale-sized items, and more importantly, if you genuinely believed the oils may have caused respiratory issues, it would not have been responsible for us to send more oils for you to "test on yourself".
We also explained that we could not process an unsupported refund nearly a month after purchase, without the products being returned and without any evidence to support the allegation. Any return would need to follow our returns process.
The timing and circumstances of this review are important. It was left after we declined to send free replacement products and after we explained that an unsupported refund could not be processed without following the returns process. In our view, this makes the review retaliatory rather than a fair account of the situation. An identical negative review has also been posted from a second Trustpilot profile, which reinforces our concern that this is retaliatory review activity intended to damage our reputation, rather than a separate genuine customer experience.
We remain willing to review any genuine product-safety concern properly, but we need the information previously requested. If you believe messages have not reached us, please consider the language used, as abusive messages may be caught by filters. We have also manually reviewed filtered messages where appropriate, so this is not a case of us ignoring your emails. We do not tolerate abuse towards our customer support team, and we do not respond to what we consider feedback extortion, including attempts to use negative reviews, duplicate profiles, threats of regulatory complaints or reputational pressure to obtain free products, refunds or outcomes outside our policies.
We will always review legitimate concerns when raised constructively and with the information needed to investigate.
Regards,
Abbey Essentials Team
The only place to buy Essential oils
11 juin 2026
Réponse de Abbey Essentials
Thank you, that really made us smile. Knowing we're your trusted choice for essential oils means a great deal to our small family business.
Best wishes,
Eva H
Good quality good delivery time
19 juin 2026
Réponse de Abbey Essentials
Thank you for your kind review. We're glad everything arrived smoothly.
Kind regards,
Abbey Essentials Team
Quick delivery and all oils first class
11 juin 2026
Réponse de Abbey Essentials
Thank you for taking the time to leave a review. It's great to hear everything arrived quickly and that you're enjoying the oils.
Best wishes,
Lukas at Abbey Essentials
Réponse de Abbey Essentials
That's such a wonderful compliment, thank you. We're delighted to have earned your trust and look forward to serving you again.
Kind regards,
Eva H at Abbey Essentials
Priduct overdue
Easy enough to order website all good but producy hasnt arrived and is overdue.
10 juin 2026
Réponse de Abbey Essentials
Dear Customer,
We’re sorry your order was delayed, and we understand how frustrating it is.
According to the tracking information, your order was dispatched the next working day after it was placed. Unfortunately it got delayed within Royal Mail’s network and was delivered 10 days after the order date.
While we do everything we can to dispatch orders promptly, postal delays are outside our direct control. We do feel sorry when Royal Mail lets our customers down in this way :(
If a parcel is overdue and not received within 72h, we always recommend contacting us so we can look into it. In many cases, when we contact the local depot or raise an investigation, it helps get the parcel moving again.
We’re glad the parcel has now been delivered, but we are sorry again for the delay.
Best regards,
Harry W
Great quality essential oils
Great quality essential oils, packed carefully and sent promptly.
9 juin 2026
Réponse de Abbey Essentials
Thank you. We take real care with every order and everything is done by humans, so this means a lot! :)
Kind regards,
Harry W
Réponse de Abbey Essentials
Thank you for your lovely feedback. We're glad you were kept informed throughout and that you were pleased with your order! :)
Warm wishes,
Harry W
The Oak Moss oil I ordered arrived…
The Oak Moss oil I ordered arrived earlier than expected. Happy with Abbey Essentials. Good value for money. Will use them again in future.
7 juin 2026
Réponse de Abbey Essentials
Thank you for your lovely review. We're so pleased you're happy with your Oak Moss oil and we look forward to welcoming you back again soon.
Best wishes,
Ellie from Abbey Essentials
Quick and efficient
5 juin 2026
Réponse de Abbey Essentials
Thanks so much. We're glad the order went smoothly from start to finish.
Kind regards,
Harry W
I ordered aromatherapy oils & Boswelia…
I ordered aromatherapy oils & Boswelia cream
I received the order very quickly
I am always highly delighted with the products as always
Thank you
29 mai 2026
Réponse de Abbey Essentials
Thank you for your lovely feedback. We're so pleased that you continue to enjoy our products. Your support means a lot to all of us at Abbey Essentials.
Best wishes,
Eva H. at Abbey Essentials
My order initially didnt arrive
My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excellent customer service. The oils were lovely too!
20 mai 2026
Réponse de Abbey Essentials
Thanks so much for your patience. We know delayed parcels are frustrating and with Royal Mail struggling in some areas recently, we were keen to get your order replaced quickly. I'm really glad to hear everything arrived safely in the end (and that you loved the oils too) :)
Warm wishes,
Emma at Abbey Essentials
Brilliant products speedily despatched
20 mai 2026
Réponse de Abbey Essentials
Thank you! We’re glad you’re happy with the products and quick dispatch! :)
Best wishes
Abbey Essentials Team
Fast reply to email and fast support on…
Fast reply to email and fast support on the phone. All problem fixed in just 2 hours.
17 mai 2026
Réponse de Abbey Essentials
Thank you for your kind review.
We’re really pleased to hear you appreciated the support you received, and that everything was sorted nice and quickly! :)
We try hard to keep our customer service human, helpful and personal, rather than handing it all over to automated AI agents.
Employing real people can make things a little slower from time to time, but reviews like this and genuine customer interactions are exactly why we believe it is worth it.
Best wishes
Abbey Essentials Team
A very good product and helps a lot…
A very good product and helps a lot with the muscle and joint pain I have. Easy to order, though did take a few days to arrive via Royal Mail. I will buy again.
16 mai 2026
Réponse de Abbey Essentials
Thank you for your lovely review.
I'm really pleased to hear the product is helping with your muscle and joint pain.
We dispatch all orders placed by 3pm on the same working day, using Royal Mail Tracked 48 as standard. Royal Mail lists this as a delivery aim rather than a guaranteed service, so unfortunately some parcels can take a little longer than expected and this is outside our direct control :(
I'm glad it arrived safely, and we hope you continue to enjoy using it.
Best wishes
Eva
Excellent products
Excellent products, lovely packaging. Website is great and contains loads of information about the products themselves, all for great prices. Thanks so much!!
13 mai 2026
Réponse de Abbey Essentials
Thank you so much for taking the time to leave such a lovely review. We're delighted to hear you have been pleased with our products!
We put a lot of care into providing clear information so customers can feel confident when choosing products from Abbey Essentials. Hearing that really means a lot.
Thank you again for your support and we hope to see you back with us again soon.
Best wishes,
Lukas
Outstanding service and products as…
Outstanding service and products as ever. I never buy my oils from anywhere else.
13 mai 2026
Réponse de Abbey Essentials
Thank you so much for your continued support. We're really pleased to be your trusted choice for oils and truly appreciate your loyalty to Abbey Essentials! :)
Best wishes,
Lukas
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