My package was stolen upon delivery. Seller said that it not their responsibility and declined even a discount for me re-ordering again myself the full order. Very unfortunate, and sad.
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My order initially didnt arrive. It looks like the order got stuck at the Post Office. After finding this out Abbey Essentials sent me out another batch of the order for next day delivery foc. Excel... Voir plus
L'entreprise a répondu
My little tins of Chamomile Cream and Arnica Gel arrived very quickly and are such good quality and value. This is my second order of the Chamomile Cream and I find it helps soothe and prevent the ret... Voir plus
L'entreprise a répondu
Wow, the neroli smells out of this world!! I have been ordering from Holland n barrat but these oils are 10x better regarding the smell n quality! I ordered the oak moss to add to my aromatics spray!... Voir plus
À propos de l'entreprise
- Fournisseur de cosmétiques et de parfums
- Magasin d'aromathérapie
- Grossiste en produits de beauté
- Entreprise de cosmétique
- Fournisseur d'arômes et de parfums
- Boutique de santé et beauté
Écrit par l'entreprise
Abbey Essentials is a UK-based family business operating since 1993. Founded in Norwich, the business grew from early beginnings supplying essential oils and botanical extracts to wellness enthusiasts and retailers, guided from the outset by a focus on careful sourcing, consistent standards and a commitment to quality over mass-produced or low-cost volume. The brand was shaped by an interest in the long history of botanical remedies and traditional preparations once used in abbeys and monasteries, an influence that continues to inform our considered approach to product development and supply. Our range includes essential and fragrance oils, absolutes, floral waters, creams and body care products, alongside regularly refreshed seasonal collections and gift sets. We prioritise ethical and sustainable practices, offering vegan, cruelty-free and, where possible, certified-organic products. All products are made or supplied in compliance with UK and EU cosmetic regulations. Alongside serving retail customers worldwide, we also support independent brands, spas, salons and start-ups through wholesale supply, private-label and white-label development, low minimum order quantities and bespoke formulation services. We place strong emphasis on product quality and approachable customer service. All enquiries are handled directly by our team, with genuine, human responses rather than automated replies. This personal approach allows us to offer thoughtful guidance, take responsibility for the advice we give, and build long-term relationships grounded in trust, continuity and a genuine human touch.
Coordonnées de contact
Norwich, Royaume-Uni
- customercare@aecglobal.co.uk
- abbeyessentials.co.uk
4,2
Bien
46 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My delivery was prompt and I have been…
My delivery was prompt and I have been buying . thats it for many years and the price was ok and the product have been benificial to me and my family
6 mai 2026
Réponse de Abbey Essentials
Thank you for your continued support over the years. We're so pleased that our products have been beneficial for you and your family.
Best wishes,
Abbey Essentials Team
I have used Abbey for years and never a…
I have used Abbey for years and never a problem. Always helpful if I phone. Love the products and oils.
2 mai 2026
Réponse de Abbey Essentials
Thank you so much, Anne. Your support over the years truly means a lot to us. Customers like you are the reason Abbey Essentials has grown over the years and we really appreciate you taking the time to share your experience! :)
Warm wishes,
Abbey Essentials Team
Excellent Chamomile Cream and Arnica Gel
My little tins of Chamomile Cream and Arnica Gel arrived very quickly and are such good quality and value. This is my second order of the Chamomile Cream and I find it helps soothe and prevent the return of itchy eczema around my eyes. The consistency is just right so it has never slipped from my lids into the eyes.
22 avril 2026
Réponse de Abbey Essentials
Thank you for sharing this with us. Knowing it has become a trusted part of your routine means a great deal.
We're also really pleased that you've found them to be such good value. Your comments about the texture are especially appreciated and we know future customers will find that helpful too.
Thank you again for choosing Abbey Essentials.
Warm wishes,
Eva H.
Looking for a good quality hyssop
Looking for a good quality hyssop. This is perfect. No blend and competitive pricing. Many Thanks
17 avril 2026
Réponse de Abbey Essentials
Thank you for your feedback, we really appreciate it.
We do our best to supply only high quality essential oils, so we only source from suppliers we know and trust. This can sometimes mean items are low in stock or temporarily out of stock, as we choose to wait for a batch that meets our standards rather than replace it with unknown supply.
Thanks again, and glad you’re happy with the hyssop 😊
Abbey Essentials
Great service
Hadn't ordered for a while as had no need. However sent a discount code so decided to place another order. Code gave me 20% off so was good value. Order arrived well packaged and on time.
16 avril 2026
Réponse de Abbey Essentials
Thank you for coming back to us, it’s great to hear everything arrived safely and that the discount came in handy!
P.S. It’s also worth keeping an eye on our blog and social media, as we share occasional updates there with exclusive discounts. Hope you enjoy your order 😊
Kind regards,
Eva
poor products and customer service
I am a registered aromatherapist and recently ordered two pure essential oils (Frankincense and Palo Santo) through your website. However, after receiving them, I found that the aromas do not match those of the same essential oils I have previously used.
I have experience with multiple brands of pure Frankincense and Palo Santo essential oils, and the products I received from your company smell significantly different. I also double-checked my order and the bottles to ensure that I had ordered pure essential oils rather than fragrance oils.
As someone who is highly sensitive to aroma and committed to using high-quality products for my clients, I was disappointed. Based on my professional experience, these oils appear more artificial than pure, and therefore I am unable to use them in my practice.
I have emailed your company several days ago to request a refund but have not yet received a response. This has resulted in a very poor shopping experience. I will not buy this brand again.
-----------------------
Since I was unable to reply directly to the Reply from Abbey Essentials under Trustpilot, I am responding here instead.
I am a certified aromatherapist and have experience with many reputable natural essential oil brands. I am able to distinguish between synthetic/fragrance products and genuinely pure essential oils. I hope you will take product quality seriously, so that consumers can truly enjoy the benefits of natural essential oils.
In my email, I did not request a refund while keeping the products. However, to date, I have not received any response regarding the refund process or arrangements from the company by replying my email. I am of course willing to return the oils if required—there is no reason for me to keep products of unsatisfactory quality that I cannot use.
Fortunately, I only purchased two bottles, so the cost is not significant. I treat it as a cost of testing a new brand. Ultimately, customers will make their own fair judgment.
11 avril 2026
Réponse de Abbey Essentials
Thank you for your review.
We take feedback seriously, but it is important to clarify the facts for transparency.
Regarding the oils supplied:
The Palo Santo supplied is 100% pure Bursera graveolens, which is the correct botanical source. The scent many people associate with palo santo typically comes from burning the wood, which creates smoky and toasted notes through combustion. These notes are not present in a steam-distilled essential oil, so a pure oil will naturally smell cleaner, brighter, and more citrus-wood based.
In this case, the concern raised was that the aroma did not match another product previously used, without further detail or an attempt to clarify the difference. A comparison to a different supplier or batch is not, on its own, a valid basis to conclude that an oil is artificial or not pure.
In practice, when a product is described as “not smelling like palo santo”, it is often being compared to the smell of burning sticks, to fragrance oils designed to be stronger and more smoky, or to blended products where palo santo is combined with other resins, woods, or synthetics to create a richer and more “ritual-like” profile. Differences between batches or suppliers are also commonly misinterpreted as a fault, when in reality they reflect natural variation.
The Frankincense supplied is single origin Boswellia carterii, which is widely used species. This variety has a fresh, light resinous aroma with subtle citrus and balsamic notes, and is naturally more “airy” than the deeper scent associated with burnt resin. As with palo santo, comparisons are often made against incense or blended/synthethic products that have a richer, smoky profile created through formulation or heat (combustion or pyrolysis method), which is not achievable in a genuine, unaltered steam-distilled essential oil.
It is also important to note that genuine essential oils vary from batch to batch due to natural factors. These include the wood source, whether fallen and aged or more recently harvested, the degree of ageing which affects aromatic development, geographic origin where soil and climate influence chemistry, and distillation parameters such as temperature, duration, and pressure. This variability is inherent in natural products.
Consistency of scent is not expected in genuine essential oils, as natural variation between batches is part of their nature. Products that smell identical every time are typically formulated or synthetic rather than pure, single-origin oils.
We are always open to reviewing genuine product concerns.
In this case, the request was for a refund while retaining the products, which falls outside our Refund & Returns policy. If the products are not suitable, they can be returned in accordance with our returns policy available on our website. Once returned, we are happy to process a refund, even where the product is simply not to your preference.
We remain available to review any concerns through the appropriate process :)
Kind regards,
- - - - - -
Thank you for your follow-up.
To clarify a few points, your original message did request a refund without confirming a return of the products. As outlined in our Refund and Returns policy, a refund is processed once items are returned. This is standard practice and has not been refused in your case.
We did respond with guidance on how to proceed. If this has not been received, please check your spam folder for messages from our support email. We remain available and are happy to arrange the return and refund in line with our policy.
Both oils supplied are 100% pure, single origin essential oils. Differences in aroma compared to other products are not on their own evidence of a product being synthetic, as natural variation in scent is normal.
We stand by the authenticity of our oils. However, if they are not suitable for your needs, you are welcome to return them and a refund will be processed promptly once received.
Kind regards,
Abbey Essentials
Brilliant oils brilliant service thanku…
Brilliant oils brilliant service thanku xxxxxxpeace and love
10 avril 2026
Réponse de Abbey Essentials
Thank you, we really appreciate it.
Peace and love right back to you 😊
Kind regards,
Eva
Réponse de Abbey Essentials
Thank you for your kind feedback, we really appreciate it.
It was a pleasure working with you on a custom shipping solution, and your order also helped us improve how we handle overseas deliveries. We hope you enjoy the products and look forward to supporting you again in the future.
Kind regards,
Abbey Essentials
Réponse de Abbey Essentials
Thank you, we appreciate the feedback.
Glad you’re happy with your choice and that everything arrived quickly! :)
Kind regards,
Eva
Quick service,an well packaged thankyou
28 mars 2026
Réponse de Abbey Essentials
Hi,
Thank you for your review.
Glad to hear everything arrived quickly and well packaged, we appreciate your feedback.
Kind regards,
Abbey Essentials
I’ve emailed a couple times asking…
I’ve emailed a couple times asking questions and not heard anything back. I was looking to buy quite a few products but wanted some guidance for blends etc.
25 mars 2026
In the case Use Myrtle for poetry writing myrtle
In the case of myrtle, I chose Abbey because, unlike other companies, they use steam distillation to extract the essential oil from the flowers, allowing me to experience the pure floral scent of myrtle.
The reason for this is that, while reading the Bible story about angels meeting a prophet under a myrtle tree, I decided to use the scent of myrtle as the theme for a poem I wrote—my first in 30 years. That is why I ended up purchasing the myrtle.
16 mars 2026
This company makes a good product at a…
This company makes a good product at a reasonable price and delivers on time.
The ointments are of excellent quality and work well.
14 mars 2026
Réponse de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you are happy with the quality! :)
We look forward to serving you again.
Kind regards,
Eva
Nice selection of special essential oils
I bought a few essential oils from here. There wasn't any problem with the delivery. Label seems long lasting, so the print stay on it. Products seems good quality and I was able to buy special essential oil what you can't reach elsewhere.
12 mars 2026
Réponse de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived without any issues and that you are happy with the quality. Also it's nice to see someone notices the label quality, we specifically use oil resistant labels and printing method so they do not degrade with use.
Kind regards,
Eva
Mother’s Day save!
They were so lovely, quality and affordable! I wanted one of their products in time for Mother’s Day and I had left it a little tight to time! I emailed them asking them to send it as quick as they could, replied that same day saying that it will be sent the same day and luckily arrived the day before! Life savers!
10 mars 2026
Réponse de Abbey Essentials
Hi,
Thank you for this, really appreciated.
I remember your order and the timing was a little bit tight, so I am glad it made it just in time for Mother’s Day.
Also great to hear you are happy with the products and thanks again for taking the time to leave a review! :)
Kind regards,
Eva
The company was professional all…
The company was professional all products received on time good service
Would recommend and use again.
19 février 2026
Réponse de Abbey Essentials
Hi,
Thank you for your review.
Glad everything arrived on time and that you were happy with the service! :)
Kind regards,
Eva
There is only one place to buy high…
There is only one place to buy high quality essential oils!!!
19 février 2026
Réponse de Abbey Essentials
Hi,
Thank you for your review, that means a lot.
We put a lot of care into sourcing our oils properly so we're really glad you are happy with the quality.
Kind regards,
Abbey Essentials Team
Réponse de Abbey Essentials
Thanks for taking the time to leave a review! We’re glad our service hit the mark :)
Réponse de Abbey Essentials
Thank you very much for your kind words. We really appreciate you taking the time to leave this feedback. :)
Réponse de Abbey Essentials
Thank you so much for your lovely feedback. We are really pleased to hear you are happy with the product! :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.