Aegean Airlines Avis 

I'm extremely upset with Aegean Airlines as i had a 200€ gift card from my best friend that expired just 10 days ago (it's my fault that i didn't book something in the one year but i had a tough year and i wanted to book couple of flights today and in my suprise didn't accept my giftcard) I talked with the customer service that where really polite and understanding and they did a request to accept an expansion of my gift card so i can book my flights but the company didn't accept it. It's disgusting for a company to take money from people and make them disappear so strictly even for a ridiculous little time since the expiration date, it's only 10 days,not months not years... You would have earned much more since i would choose you to do 2 flights booking right now (total of 430€) and much more in the future as i would be grateful and as I'm a loyal customer.. EXTREMELY HIGHLY DISAPPOINTED 1*

Unacceptable and apparently targeted treatment by Aegean ground staff at Mykonos Airport

My wife and I had an extremely unpleasant experience while boarding Aegean flight A3379 from Mykonos to Athens on 28 August 2026.

While we were standing in a large queue, one member of ground staff walked past approximately 50–60 passengers and came directly to us, demanding that we surrender our cabin luggage because the flight was supposedly full.

I politely said that we had absolutely no problem doing so if this was being applied fairly, but asked why she had skipped dozens of passengers and started specifically with us. Her response was that everyone ahead of us was in Business Class, an explanation that was plainly implausible given the number of people involved.

Her attitude became increasingly confrontational when I questioned this.

What made the experience particularly disturbing was what happened afterwards. We watched passenger after passenger board carrying their cabin luggage. Yet when we eventually reached the gate, this same member of staff was still watching us and specifically signalled to her colleague to stop us. She then came over personally, took my wife’s passport and ensured our luggage was removed.

I cannot know this employee’s motivation, but the sequence of events left both of us with the very strong impression that we had been singled out and that her later intervention was punitive because I had questioned why we were initially selected.

To be absolutely clear: we were not upset about putting luggage in the hold. Airlines sometimes need to do this and we would have happily cooperated. Our complaint is about being apparently singled out, spoken to aggressively, given an explanation that did not appear credible, and then specifically targeted again during boarding while numerous other passengers proceeded with their luggage.

That is completely unacceptable customer service.

What makes this particularly unfortunate is that everyone else we encountered at Aegean was lovely, cabin crew, pilots and other staff were professional and courteous. One person’s behaviour completely ruined the experience.

I have formally asked Aegean to identify the staff member working the gate for A3379 that day, investigate what happened, review/preserve any relevant CCTV footage and provide my wife and me with a written apology.

Until Aegean properly addresses this incident, we will not choose to fly with them again where another airline is available.

An airline’s customer experience starts at the gate. No passenger should be made to feel deliberately singled out simply because they politely questioned whether a rule was being applied fairly.

I’m genuinely sad to leave this review, especially as a Greek customer who always wants to support Greek companies.

I accidentally left my prescription glasses in the case in front of my seat on an Aegean flight. I realised this shortly after passing passport control at Heathrow. Unfortunately, the Heathrow staff could not contact the gate or the aircraft, as I was told that Aegean does not cooperate with Heathrow Lost & Found.

At the Aegean ticket desk, I met another passenger who had also left a personal item in the same area in front of their seat. We were simply told that the aircraft had already departed and that the cleaning team had only found a piece of hand luggage. This raises serious concerns about how thoroughly the aircraft was checked during cleaning, which is ultimately Aegean’s responsibility.

At the same time, I contacted Aegean Airlines customer support by phone. I was asked to complete an online form, which still has not received a response. I was also told that they could not contact the aircraft or inform the team at the arriving gate. I was advised to call again the following morning to try to move the situation forward.

My father even went to Athens Airport Lost & Found at 4:30 a.m. to try to help, but again, nothing had been reported, and no one was willing to contact the aircraft or the gate directly.

While trying to resolve the issue through the call centre, I was eventually told to contact Aegean through social media because their team supposedly has direct communication with the aircraft. Unfortunately, I was met with automated AI responses instead of actual support.

Today, when I made my final attempt to contact the customer support centre, I was told to wait and that the responsible customer support agent from the relevant department would get back to me by email, as they were reviewing my request.

This was a situation that could potentially have been resolved very easily if someone from the company had been willing to communicate and genuinely help. Instead, I was passed from one department to another with no real assistance.

Very disappointing experience and, in my opinion, far too expensive for the level of customer service provided.

Dog in distress had me on the verge of a panic attack. The person sitting directly behind me had their pet dog who was clearly not there for medical reasons and not a trained companion dog. I have experienced dogs on flights before with no issues.

In this case the dog began whining as soon as it could smell the food being served. The owner took it for a little walk to calm the dog and it settled again . Until the last hour of the flight. The dog was clearly in distress, whining loudly right behind my right ear, shaking my chair and panting and sweating profusely.

I have a neurological disorder and this experience over a long period was overwhelming me, I was clearly in distress, crying with my husband attempting to comfort me. No staff member asked if I was ok at any point. My comfort was not considered. That dog was a pet and should have been removed and it I should have been asked if I was ok. Upon leaving the aircraft the hostess looked at me with disgust and again did not show any concern toward my well-being.

Voor t eerst gevlogen met Aegean Airlines. Topervaring! Schoon, vriendelijk en zeer goede communicatie. Bovendien goed ( gratis) eten en drinken. Niet duurder dan andere maatschappijen. Absolute aanrader.

På grund av att flyget var försenat missade vi vår connecting flight hem från Aten. Fick ingen hjälp alls av Aegeans personal i Aten. Var tvungna att boka hotell för natten och köpa nya flygbiljetter till nästa dag så att vi kunde komma hem. Nu hemma igen och försöker få någon kompensation från Aegean...men mailar bara med en AI bot och kommer inte vidare. Har iallafall förstått så mycket som att vi ej kommer att få någon ersättning alls trots att detta helt och hållet berodde på Aegeans oförmåga med att hålla sina tider.

I don’t understand all the negative reviews.
We recently travelled with Aegean with our cat in cargo and had a very good overall experience. Our cat was handled with care and arrived safely at the destination. Of course, we provided a secure IATA-approved crate with screws and zip ties for extra protection.

The staff was very kind and helpful on all legs of the journey, and even though the first flight was slightly delayed, everything turned out fine.

I do have to say, though, that most of our suitcases arrived quite damaged, with some broken wheels and cracks.

Still, we’ve had far worse experiences with other airlines like Pegasus or Turkish Airlines, which can’t really be compared to Aegean.

Customer service was also very attentive and kind, and they answered all our questions.

Thank you, Aegean Airlines!

Flyet fløj til tiden, personalet var smilende og venlige, der blev serveret kaffe, sodavand og varm mad- uden betaling for det. Eneste årsag til at der ikke gives 5 stjerner er fordi, at flysæderne var af ældre dato. Dejlig oplevelse!

My flight was cancelled due to the middle east war on 6th March 2026 when I had a confirmation of elgibility of a full refund. I had purchased my ticket on 22January 2026 via edreams.
We are now 7th May and I have no refund. E-Dreams and AEGEAN are playing games apparently blaming each other.
I escalated it several times to the Airline and on 4th May to the Greek Civil Aviation and the European Union Regulator. I give hem 7-10 days before I challenge a retake my money from the bank directly.
I subsequently cancelled my membership and will NEVER use them again.

my flight to Leros was cancelled due to weather conditions. I was informed about everything very promptly, received nice accomodation ar Marriott Athens with meals included, transport airport-hotel-airport. Got to explore Athens for a day (and fell in love with the city).
The airline took a really good care of the passengers, I did not need to pay a cent for anything. Everything was very well-coordinated and fast.
Thank you for turning a cancelled flight into a pleasant one day adventure in Athens. :)

I am a person that travels approximately 5-8 times per year with different airlines. All these years, I have never had any issue with my personal luggage and once I travelled with the "prestigious" Aegean Airlines, my luggage was broken and because I did not see it in the airport at 22.20 in the night and after a long day, although I made a claim within 7 days from my trip, they are rejecting my claim for reimbursement for the luggage they completely destroyed. So this is what you pay for. For this trip "low cost airlines" charge 1/3 of the price and they deliver your luggage untouched - Aegean charges much more, they destroy your luggage and then you are responsible for it. Thank you Aegean!

You are absolutely unacceptable! We are stranded in the United Arab Emirates and you keep canceling our flights one after another without ANY notification whatsoever! You’ve left us in the middle of nowhere with 4 canceled flights, and when we call your call center, the response is simply “yes, it was canceled.”
No updates via email, SMS, or app, no alternative solutions, no assistance! How do you expect us to trust your company again? 100% disappointment - don’t choose Aegean if you want reliability.

Absolut sämsta tänkbara resa. Stenhårda stolar, mycket varmt, gick inte att få kall luft.
Dålig organisation vid mat och dryck.
Endast en gång kom dryckesvagn. Maten som vi hade förbeställt var oätlig bara brödet gick att äta . Ingen dryck till maten.

What an excellent airline, it puts BA to shame. Just flew back to London Heathrow from Cyprus via Athens. It was a fairly cheap flight even with hold bags added and great flight times.
We were very surprised when food and drink were served on the short flight to Athens, totally unexpected, how scheduled airlines used to be. On the Athen to London leg we had a full meal with drinks and a further snack and drinks, amazing. The service was also great.

I recently had an extremely disappointing experience with this airline. I was about to board when an assistant denied my boarding, claiming I didn’t have a Schengen entry stamp, even though I had been in the Schengen area for over a month.

Instead of calmly checking, she loudly yelled at me in front of other passengers, mishandled my passport, and spoke to me in an unprofessional and insulting way, even saying I shouldn’t be allowed to set foot in Greece and that I would now have to explain myself to the police.

Minutes later, she found the stamp in my passport, something that could have been avoided if she had taken a moment to look before berating me. By then, I had missed my flight. To make matters worse, the airline did not rebook me on the direct flight I had paid for. Instead, I was given a cheaper, non-direct flight at an inconvenient time, and I ended up arriving home 14 hours late.

THIS COMPANY - NOT PROFESSIONAL AL ALL!!

I RECENTLY TOOK A BUSINESS NUMBER. I CALLED AEGEAN AND GAVE THE NEW NUMBER TO SEND ALL NEW FLIGHTS INFO - BORDING - DELAYS - GATES.

IS 2:20AM AND I AM HAVING A MORNING COFFEE AT CHANIA AIRPORT WERE I CAME FOR A FEW DAYS VACATION.

WHY?

BECAUSE FOR THE SECOND TIME. 2 TIMES I FLIGHTED WITH AEGEAN AND NEVER AGAIN - I USE THIS COMPANY SINCE CHILD, THERE “SYSTEM” CONTINUED SENDING THE SO IMPORTANT NOTIFICATIONS TO THE WRONG NUMBER!

PS: I EVEN CALLED THEM WHEN I WAS ABOUT TO LOSE THE FLIGHT FROM CYPRUS THAT I WAS THERE LAST WEEK.

I ARRIVED AT THE GAME IN TIME.

THEY ONLY TOLD ME THAT I CANT STAT AT THE GATE AND THEY HAVE TO “ GUIDE” ME OUT BECAUSE THE NEXT FLIGHT WAS AT 6:00 AM

I DONT THINK THERE IS ANYTHING ELSE TO ADD TO THS REVIEW.

I LEAVE YOU COMMENT…… 🫤

Aegean cancelled part of my flight Itinery and I received no compensation for it. Additionally, as I had booked my flights through Expedia, no one would take accountability -- both just saying, contact the other. The Expedia online chat service was appalling.... I must have had 20 messages with them and every time I looked for hrlp, they would say that the could not find my booking and would force me to re-start the thread all over again. Dreadful experience.

We had tickets for Athens-Mytilene. I had checked on line for the 7:00 am flight for my 4 friends and I.
Upon Arrival to the airport we were told checking had closed!!! We had no baggage to check in and there was still more than 45 minutes to departure. Aegean made no effort to accommodate us! They put us on the next flight which was 3:30 pm which meant we had to hang out at the airport for almost eight hours! And if that is not enough, they charged us another €350! Totally unfair! I have never experienced such unprofessional behavior to a customer and I have traveled a lot in my life. Aegean truly ruined our vacation this time.

Awful It’s now just Ryanair, very uncomfortable, can’t fit three people in a row. Extra leg room on the a320 neo is non existent so don’t pay extra. Get an idle seat so you can lean out. They purposely allocate you a middle so you have to pay to select. EasyJet are marginally better now.

Awful Experience with Aegean Airlines – Compensation Practically Worthless
Our experience with Aegean Airlines has been extremely disappointing, primarily due to continuous flight delays and a compensation process that feels deceptive rather than fair.

After enduring a delayed flight, we received a compensation ticket that, according to Aegean’s terms, entitles us to a confirmed seat—subject to availability. However, our attempts to actually use this ticket have proven that its usability is more theoretical than real.

Since August 2024, we have repeatedly tried to redeem this ticket on various dates, without success. Strangely, Aegean’s own booking system showed available seats for purchase on those very same dates, contradicting the claims of their representatives. This raises serious doubts about the transparency of the process.

A particularly alarming discovery was when an Aegean representative informed us that the only available date for using the compensation ticket in March and April was 31/03. Yet, when we checked, the price for a regular ticket on that date was just €36. Meanwhile, when using the “free” ticket and adding taxes, the actual value of Aegean’s compensation amounted to only €6.

Even more concerning, the representative admitted that the availability of compensation seats is entirely at Aegean’s discretion—meaning that some flights have zero free seats, while others are arbitrarily limited to just two. This is a serious violation of the fundamental principle of fair compensation.

As loyal customers who have already spent over €4,000 on Aegean flights for 2024-2025, it is unacceptable that we are given a compensation ticket that is practically unusable.

The delay of our original flight severely impacted our schedule, leaving us exhausted and struggling at work the next day. Compensation that cannot actually be used is equivalent to no compensation at all. This experience has seriously damaged our trust in Aegean Airlines, and we strongly urge them to reconsider their approach to customer service and fairness.