Aegean Airlines Avis 

I recently requested a password reset due to login failing - why does the password reset THIS OFTEN? After successfully resetting, the system repeatedly refreshed, ultimately locking me out of my 14 year old account. Great.

Now the ONLY available customer support channel is a phone call. As I live in Sweden, international calling costs are a significant barrier to resolving this issue. An issue caused by Aegean.

In 2025, I expect a company like Aegean to offer alternative support channels, such as email or online chat. This is RIDICULOUS.

very kind crew , they offered food and drinks for free , wi fi , and plugs for charging , very lovely

Boarding the flight in Berlin was like a really bad Xmas sale. Everyone pushing and throwing their bags all over the place, my neighbour got a bag sports bag in her face.
Aegean was really good years ago.
Now, they gone really low cost and are just utter rubbish.
The only difference between Ryanair and Aegean is that you get a free drink with Aegean.

I've just had a fantastic experience with Aegean. I had a cancelled flight and they reached out by sending me an email indicating that I might be entitled to compensation attaching the relevant form. Less than 24 hours later the claim was agreed and settled. As a goodwill gesture they also gave a voucher for a free flight. Hotel accomodation was also arranged by the airline. I've heard of other airlines trying to wriggle out of paying compensation but when things really go wrong you find find kind of company you're flying with.

Wundervoll. Die Gepäckaufgabe ging schnell und problemlos. Der Flug war sehr angenehm. Der Service in einwandfrei. Alle Passagiere bekämen sogar einen Snack und ein kostenloses Getränk. Das einzige was zu bemängeln wäre ist, dass bei uns der online check in nicht ging, aber ich weiß nicht in die Airline dafür etwas kann, daher trotzdem 5 Sterne.

Flown Aegean many, many times over the years. Too many to count. I’ve noticed recently the staff - especially the flight crews - have been less friendly and far more arrogant. Quality has definitely declined.

I lock my miles bonus account and they want me to contact their contact service because they want me to pay !!!for the phone......Is unacceptable....no helpful at all and unprofessional

REZILI / WHAT A JOKE!
Forget converting your Aegean Airlines Miles+More fflyer points to EKO fuel vouchers...total failure!
Even EKO service stations do not care nor want to participate. I just get a stupid automated generic response from an airline that once was the greatest! Now it has gone the same way as other mediocre airlines. SHAME! KRIMA!

They lose and/or kill your cat or any other kind of pet if you fly with them, mishandle them, mishandle your luggage, lose your luggage, scam you into paying more money for your carry on luggage, employees are horrible, will scam you, deny boarding for made up reasons and of their own volition. Do not fly with them. Do not trust them with your luggage, nor pets. Highly recommend steering clear of this "company". They also do not take accountability for anything and the customer service is non existent. Justice for Monty, the cat they killed, justice for Rodri, the blind cat they lost, and justice for all the people that had their luggage lost and never returned, or got scammed for their money in any way the employees could think of.

We flew from Heathrow to Santorini with a short layover in Athens. I guess Aegean recently changed their baggage policy but now they only allow a single item - they should advertise better that they have now adopted low cost carrier practices.In our case we were lucky because we were flying light with just backpacks ... however both in Heathrow and Athens they were weighing other passenger bags during boarding which created tensions and was not a pleasant experience. If possible I'll avoid Aegean next time. I'd recommend to increase ticket prices or stop serving food if they can't nail the basics at the moment.

Rejste den 11. Juni tilbage fra Naxos til Athen hvor vi skullehave ophold på et døgn og derefter flyve hjem til Danmark. Da vi ankom til Athen var hele flyets bagage ikke ankommet og vi fik ingen forklaring. Stor forvirring og efter næsten to timer lykkedes os at udfylde formularen. Den 14. Juni fik bibelskes om at bagagen var fundet MEN… den er endnu ikke ankommet her den 18. Juni. Helt ufatteligt dårligt!!

I recently had the misfortune of flying with them, and it was, without a doubt, the worst airline experience of my life. This company has proven itself to be not only incompetent but also shockingly callous, particularly when it comes to the care of pets.
My beloved pet, who I entrusted to airline’s care, tragically died during the flight. The airline showed a complete lack of empathy and responsibility. There was no attempt to provide any meaningful explanation or compensation. Their indifference to the life of a family member was appalling and inhumane. It’s clear that they have no proper protocols or concern for the well-being of animals in their care.
To make matters worse, their customer service is atrocious. Trying to get any information or support was an exercise in futility. Long wait times, rude representatives, and a general attitude of indifference made an already painful experience even more unbearable. It’s as if the airline has gone out of its way to hire the least empathetic and least helpful staff possible.
When I attempted to escalate my complaint, I was met with stonewalling and excuses. There was no sense of accountability or even a genuine apology. The airline’s response to the loss of a pet and the distress caused to their customers is nothing short of disgraceful.
From start to finish, my experience with them was dreadful. The flight itself was uncomfortable, the staff on board were inattentive, and the overall service was severely lacking. It’s evident that this airline cares little for its passengers, human or otherwise.
In conclusion, I strongly urge anyone considering flying with them to think twice, especially if you are traveling with a pet. This airline's lack of empathy, abysmal customer service, and complete disregard for the well-being of animals and customers alike make it one to avoid at all costs. Save yourself the heartbreak and frustration and choose an airline that truly values and cares for its passengers.

Impossible de se faire rembourser un vol Athènes _ Bxl annulé et reprogrammé 24 heures après sous prétexte d'un vol retardé principalement causé par les restrictions de trafic aérien à Athènes (A3 315) !? Sans que l'on soit prévenu, pas un mot, pas une consigne, pas une aide mais une excuse! C'est insensé ! EC 261 dit : Le règlement UE 261/2004 concerne les éléments suivants :
Il est destiné aux passagers qui subissent des vols retardés ou annulés, une surréservation ou un refus d'embarquement.
Selon les circonstances, et sous certaines conditions, elle peut donner lieu à une demande d'indemnisation comprise entre 250 € et 600 € par personne.
Impossible to get a refund for an Athens _ Bxl flight canceled and rescheduled 24 hours later under the pretext of a delayed flight mainly caused by air traffic restrictions in Athens (A3 315)!? Without being warned, not a word, not an instruction, not help but an excuse! This is insane! EC 261 says: EU Regulation 261/2004 concerns the following elements:
It is intended for passengers who experience delayed or canceled flights, overbooking or denied boarding.
Depending on the circumstances, and under certain conditions, it may give rise to a claim for compensation of between €250 and €600 per person.

Hello,
I would share with you a bad customer experience.
I asked for help because I need to change my flight I booked through Opodo with Aegean.
Aegean Customer Relationship first offered me a special voucher for the full amount of my reservation and after I accepted it, they deny because it is not in Aegean system.
I just want to buy a new ticket with Aegean and I think this situation is unfair. Sorry but as customer i thought the best way is to to share this experience.

Would recommend to stay away from this airline for your own sake.
they broke my lock and my luggage, left it in the rain, the entirety of my belongings soaked and ruined, then tell me that they take no liability for destroying my things.
Over 1000 euros worth of damage. absolutely abhorrent behavior.

Schreckliche Flugerfahrung mit dieser Fluggesellschaft. Schauen Sie sich in dem beigefügten Video an, wie zahlende Passagiere vor dem Betreten des Flugzeugs behandelt werden, da die Mitarbeiter der Fluggesellschaft sie auf Handtaschen untersuchen und versuchen, ihnen zusätzliche Gebühren zu berechnen.

They keep making you pay the whole ticket if by mistake you copy the father's name instead of the traveller's!!! Even if you are the same person using your own account!

Booked through Expedia and somehow was booked on the same flight twice. Olympic air/Aegean said they could not cancel either flight even though they clearly understand we are twice booked on the exact same flight. They said no supervisor was available to resolve the issue. They said to go back through Expedia who could manage the problem. Expedia said we had to go back through Olympic. After three cycles of going back and forth, decided we have to eat the $375. Not pleased with the customer service.

They Lost my bag and been waiting for over 45 days with no refunds !

Worst airline ever , never again !

Extremely careless!

Travelling to my wedding from Munich to Cairo and changing planes in Athens. I had everything that belongs to me in my checked-in luggage including my wedding suit. My wedding is in a week and my baggage is in delay for more than 5 days.

you have no idea the unnerving stress you're putting me through with this delay and not one customer service call can help and Airport knows nothing about the state of the baggage trace.

You have the power to ruin someone's most important day because you're just too careless to move the baggage that I purchased on your flight to the correct plane in time (the plane that you delayed for more than an hour already).

Tons of messages, information, and international phone calls to your customer service and no one is able to help or even offer a concrete delivery date for the delayed baggage.

UNACCEPTABLE