Aegean Airlines Avis 

Twee weken geleden uitbetaling voucher aangevraagd. Niets meer van gehoord. Zijn ook niet bereikbaar

One star is genuinely extremely generous. Worst customer service / experience with any business I have encountered in my entire life. Makes Ryanair look like it's fit for royalty in comparison.

Before leaving this review, I had a read over some of the previous reviews, just to see whether anyone else had shared similar experiences - and I'm afraid to say, it looks as though it's not just myself they have shafted. I'll try and keep this as concise as possible as it's worth reading as many of these as possible, but I have been on quite the journey with the lovely people at Aegean, so buckle up.

My trouble started - like most peoples seem to have - with a cancelation of my first flight in autumn 2020. Obviously completely understandable as this was the peak of the pandemic. Naturally, we wanted a refund, in which there was no option without calling. After spending almost an hour on hold, I was told the only way of receiving my money back was by cashing in my voucher after 18 MONTHS. This was clearly a tactic to try and hold as much customers' money as possible in order to keep them afloat and operational, but having to wait 1.5 YEARS to receive your own money back for a service that wasn't delivered, is / should be criminal. After an exasperated conversation, I opted for the voucher as it was seemingly the only option and planned to either wait until it could be cashed in or use it for another flight if the wedding I was supposed to be attending was reorganised. After I got off the phone, I received no correspondence and no voucher but knowing the phone wait times, resisted calling back, something I would soon regret.

In May this year, the wedding was indeed back on track and we decided, rather than spend money on a new set of flights, we would rebook using the illusive voucher. After discovering this had never been sent to us, I called to resolve this - again waiting circa 1 hour on hold. When finally getting through, the customer service representative proceeded to tell me that I had not 'opted for a voucher' and I would have to pay for flights again. I was of course inraged by this and questioned, why would you have to 'opt' for a voucher anyway if that was your only option of not losing/gifting £800 to a billion-pound airline conglomerate!!? After putting my point across, she agreed under these individual circumstances to rebook my flights over the phone, but could not rebook to the original value of the voucher (£800 including baggage) - only to the standard economy fare of the flight available (£500 without baggage). After arguing why this was for quite some time, I conceded that if I was to get any further, I'd have to contact the complaints department directly. After doing so via the form on their website, they took a month to respond and in doing so, completely dismissed my complaint, ignoring my questions. Accepting that deceit, ignorance and arrogance was the only sentiment I could receive from this company, I simply gave up at that point, knowing that I would have to write off the £300 loss. Afterall, when you've put in 3 hours of your time only to be in a 300£ deficit, its probably not worth spending more time at this point - a very sad conclusion to arrive to.

Unfortunately this doesn't end here. As my shiny new below-value tickets were sent to me via email, I did not have an account to add my own baggage. I rang this morning asking if they could sort this out for me so I could have the pleasure of paying for the baggage they stole from me. After handing over my booking reference, the representative told me this flight had been canceled too. I had ZERO correspondence for this and she proceeded to tell me it was because I didn't have an account. I told her they had my email address as they sent me the tickets, for which she had no answer. Obviously outraged, I asked to be transferred to someone in authority. This was denied and I had to request a call back.

At this point, I've still received no call-back and I've had to book new flights with another airline. I'm of course gutted that I'm as much as I am in the red, but in all honesty my overriding emotion is relief I'm not flying with Aegean. I'll of course keep going until I receive my money back but god only knows how many hours of my time this is going to take. I think at the end of the day, airlines know and rely on this state of exhaustion and dispondence - and probably make a fair amount of money from it in the meantime.

I'm aware this review has been somewhat of an essay but I just wanted to ensure I communicated how poorly I have been treated so people don't make the same mistake as I did. Trust is one of the primary virtues an airline should garner - seeing as though you're putting your life in their capable hands and I have to say, I've never trusted a company or service any less. Save your money, save your time - go with Easyjet or BA.

First and last time flying Aegean. Discriminatory airlines. They singled my girlfriend and I out and weighed our bags. We were the only ones on the entire flight they did that too and we didn’t even have large bags - the dimensions fit. My girlfriend was over by a kilo and me over by a kilo and a half. They charged us both 50 euros each. I was under the impression this was actually a good airline and not some Ryan Air equivalent. I could have booked Lufthansa same route for around the same price. Never again.

This was my go-to airline prior to the pandemic and I never had problems. During the pandemic they significantly reduced their staff and also oversell tickets resulting in an appalling customer service. They have a monopoly in certain areas in Greece but when I can I try to avoid them despite having a silver-status loyalty card for years now.

I have flown with this airline loads of times and was never let down. Their policies regarding COVID-19 cancellations have been great too.

They are my number 1 choice anytime, thanks to their reasonable prices and excellent service.

This is the worst scam airline. STAY AWAY. They cancelled our flights and said they could provide a voucher(to be used at Aegean)or a refund. I choose a refund. They said a voucher could be processed immediately but a refund would take a month. I decided I had time to wait and choose the refund. After 6 weeks I had no refund so I called them. After being on hold for 10 min they hang up. I call back and after 15 min waiting they answer. They tell me refunds are taking 3 MONTHS due to too many cancellations due to COVID. I told them, I need my money now since it took them 3 seconds to take the money out of my bank. After speaking with supervisor they told me they would speed it up and maybe it would take just 2 months or so. Completely unacceptable but again my hands are tied. My only choice is to dispute the charges with my bank. BTW, Consumer laws say they have to refund within 30 days and request that companies refund within 7-10 days. 3 MONTHS is just ridiculous. Please find another airline if possible to get where you're going. AEGEAN IS THE WORST!!!

I am really shocked by the sudden change of Aegean Airline's customer service&support, as it had been for years one of the best companies in the domain of airflights in Greece(me and my family have been using this company for years in our internal and international flights)
All of a sudden (maybe due to Covid situation and big damage in its financial status?), Aegean Airlines has been starting cancelling international flights one after another. It is true that some of these flights have been noticed to have low number of passengers, but it is not reliable for a company to cancel everything that it doesnt fits its budget expectancies.
Furthermore, it avoids compensation to customers over these cancelled flights, giving only credit voucher as a type of refund, which in some cases is not even given as well....Specially in case that the tickets were bought from traders with which Aegean collaborates in order to sell its tickets(external partners as it is called, from internet sites etc)- with the excuse of 3rd party inteference. It is many air companies that use this excuse when it is time for compensation(that the tickets were bought from "another" and not from the company itself), however it is the air companies themselves that collaborate with those traders and have the final responsibility over the cancelled flights (after all,if they wanted, they could stop collaborating with untrustworthy traders, but it seems inconvenient for their profit, so it is easier for them to renounce of any responsibility and just wrong the customer)
I have personal experience from bussinesses as I belong in this domain(not air companies, other domain) and these are the signs which reveal that a company is near its bankruptcy, trying in the last stages before it to gather as much money as possible, without caring for any injustice to customers, complaints and specially no refunds.
It is very sad, as we have been trusting and recommending Aegean Airlines for years, both to Greeks and people from other countries, but now it is impossible to do same thing, as it will expose anyone that trusts it.
I really hope that it is not as it seems, and that Aegean will fix every injustice in time and take care of its customers, as it has been already doing in all the previous years...

because unsubscribing to emails/spam is impossible

We booked a flight and the money was transferred but never received a confirmation. When we called, waited 30 minutes, they couldn’t find anything in the system and told us to send an email to which nobody ever responds. Aegean basically stole our money!! Don’t trust this company!

Fantastic. Love them every time

THEY CANCELLED MY FLIGHT AND THEY DONT GIVE MY MONEY BACK,ONLY VOUCHER

I was supposed to travel from London to Athens on the 14th August 2020, but due to travel restrictions from Australia, I couldn’t travel to London and board the flight. I contacted Aegean airlines and explained my situation, but they refused to give me a credit or a refund even though it was totally out of my control! They told me my flight was not cancelled and therefore I wasn’t eligible for a credit or refund! How can I possibly board that flight if I can’t fly out of Australia! I’m very disappointed with this airline and will never fly with them again or recommend them to any of my family or friends. They lack empathy and are totally unreasonable.
Disgusting behaviour!
Shame on you Aegean airlines!

Excellent airline - have used them many times and they are almost always on time. Also very useful for flying to the Greek islands as your baggage can be checked all the way to your destination if you are connecting to an Aegean or Olympic Air flight in Athens. The crew are always friendly and attentive and the onboard service is much better than most of their competitors.

Best airline in Europe .

Good price for tickets and excellent service on board.

They lost my luggage and won't respond to me. I'm moving and I had most of my possessions on that plane, now all gone and they ignore me. They don't answer the phone and have stopped responding to emails after lying to me about the arrival date of my luggage. They gave me a non-working number to call.

Aegean Airlines has a good looking and well-functioning website and a really nice and high information level with emails and text messages about departure, gate number, and more. Really nice. However, the in-air experience was less great. I felt that the attitude from the staff was condescending and (often the message “please stay seated” in an angry way was heard on the PA system). I felt there was very little flexibility (i.e. I was sitting on aisle 4 and had to use the restroom in the far end of the plane as the one in the front of the plane was reserved for 1st class (there were two passengers) and during the journey to the back I had to wait for around 7 minutes for the garbage cart was done collecting garbage after the dinner – I was surprised that they didn’t offer to go to one of the aisles with only two seats so I could pass, and I wasn’t allowed to have my carry-on luggage in the compartments even though there was space because it had a band from the check-in stating that it had to be on the floor – why??) and some arrogance. It is smart to choose Aegean on flights out of Greece as they are the large airline in Greece and are located in all airports with many counters. Check in and baggage drop is hence fast and efficient.