Aegean Airlines Avis 

Åk inte med detta flygbolag om du inte vill va på semester utan bagage. De tappar bort flera väskor varje dag. Tycker synd om alla som fått sin semester förstörd pga detta. Och det här händer tyvärr varje dag.

I would like to express my dissatisfaction with the airline's policy regarding the change of the last name of a passenger in a reservation. I recently attempted to make this modification, but I was informed that it was not possible, even with an additional payment. I find this stance unacceptable, as errors and mistakes can happen, and it is essential that it be possible to change a passenger's name, even if it involves paying a fee.

I understand that naming policies are intended to ensure safety and compliance with relevant regulations. However, I believe that in exceptional circumstances and upon payment of a fee, the airline could offer flexibility to correct any errors or mistakes in passenger names.

As a customer, I was frustrated with the lack of options presented. Being forced to purchase a new ticket solely due to a minor mistake in the name is extremely inconvenient and burdensome. I hope that the airline will reconsider its current policy and implement measures that allow for the amendment of a passenger's name, provided that an appropriate payment is made to cover the associated costs.

I believe that such flexibility would contribute to customer satisfaction and the positive reputation of the airline. I kindly request that my complaint be taken seriously, and I look forward to receiving a suitable response that can address this issue. Thank you for your attention and cooperation.

I booked a flight through Expedia. A few days later Aegean cancelled the flight and offered me an (impractical) alternative. I refused it and requested a refund.
Aegean simply hid behind Expedia - "go back to Expedia for your money"...We would like to inform you, that your request cannot be further processed.
Please contact the point of sale, from which you booked your ticket, directly. We remain at your disposal.

Three passengers paid for extra legroom for both legs of our trip, Madrid - Athens and Athens - Larnaca. On the online system and on your reservations we were given extra legroom seats. At the ticket issuance at the airport these were changed to normal seats without any explanation. We were advised to write an email for refund. Wrote an email on June 19th 2022. Since then, wrote 4 more emails, phoned the airline 5 times and each time they told me they see the case and i am right but they cannot do anything about it because they are ticketing and customer service can only be contacted via email.

Eight months later and no reply, no acknowledgement nor refund. Such incompetence and utter disregard for the client is unheard of. Zero customer service, zero respect for client, zero corporate culture as a company.

Total and utter disgrace!

Called for an enquiry about a flight that I wanted to book. Unfortunately English was quite poor on the other side of the call and I didn’t get an answer for my simple question.

Flying Aegean Air from Athens to Oslo on business class was below expectation. After all, the price is higher than Lufthansa and Swiss. There were 16 passengers in the front and first they ran out of Sparkling wine, then white wine. When arriving at Oslo Airport, one of the wheels on my Rimowa suitcase was damaged. The Agent of Aegean Air, Wiederoe's counter in the arrival hall, was closed and I was unable to make a PIR. After weeks of trying to reach someone, I was informed to send relevant documents and pictures to Aegean in Athens. Six weeks later, I received a message informing me that the airline does not assume liability for damage to wheels. I thought Aegean Air was a 100 % professional airline. This will be my last trip with this carrier as I think this is bad customer service. Luckily Rimowa takes responsibility and has confirmed they will make repairs free of charge. However, the suitcase has to be sent to Germany and I have to figure out a way to organize this. I certainly hope Rimowa will inform its customers not to fly this airline. It is too risky.

Very rude staff at Athens airport - seemed to pick on certain passengers and were rude and unnecessarily aggressive. Would completely avoid in the future.

As a company to fly is all good never had a problem but when it comes to customer service is not good first time we had to do with a refund that should be done 26 June 2022 and till now 07.11.2022 we don't have the money even they are saying that refund was done and after all these months they told us end of September to do complaint we did but till now 07.11.22 customer service no answer yet and they keep telling us the refund is done but no proof officially document to know for me as a customer long time and member of Aegean as frequent Flyer this refund issue is total disappointment.

Expensive and not worth it. They will charge €9 to choose a seat and €40 to check a bag on a 20 minute flight, on top of an expensive €150+ ticket — even for Star Alliance elite members.

Fly Sky Express. Much better customer service for less.

This company steals money. They had to refund 240 euro and refunded only 52. I will take legal and civil actions.

Do not fly with this airline
Disrespectful, uninformed, rude staff.
Can't get hold of customer service been trying for weeks now

Very bad customer service at Tirana Airport.
Staff is rude, uninformed and unhelpful.

Very agressive and impolite flight attendant.
On a flight on 22nd of july from Athens to Helsinki, there was a flight attendant,by name is Flora Tuaretsi or something like that, because she wasn't wearing a badge, and she yelled at me her name, she was very rude and impolite, giving misleading information, and literally yelling at me in a loud voice in front of the whole plane, her hands gesture were in front of my nose in a very agressive way, she looked like she was under influence. More than that, i made a comment on a post in Instagramon the main page of the airline, and from a closed profile she answered very ugly words in my address. Now aegean removed comments to their old posts. The chief of cabin crew was very nice and tried to apologize for her, but the lady was completely disrespectful. So many weeks, no one replied to my complaits or take any measures. I would definitely never recommend this airline to anyone.

They lost our luggage and doing nothing at all. It was our honeymoon to greece and it ruined everything. Awful airline

Horrific service level!!!

1. I purchased flight tickets from a travel agency. They sent me links to purchase baggage and seats directly with Aegean Airlines.
2. A long story short, the travel agency cancels my flight (another poor customer service), but refunds my flight tickets. They tell me that they could not get the tickets confirmed by Aegean Airlines.
3. I log onto my booking on Aegean Airlines website, and it's not existing (because the travel agency cancelled it and refunded me).
4. I phone Aegean Airlines to ask then for a refund of the money paid for baggage and seats (180 EURO).
5. Aegean Airlines tell me that the travel agency hasn't cancelled my flight (even though I received my money back) and that I cannot get a refund for the 180 EURO.
6. They insist that it's a matter between me and the travel agency, even if I purchased the baggage and seats directly from Aegean Airlines website.
7. I ask them if I purchase new tickets for the same flight again (since I have no tickets), will I then still have the baggage and the seats for that flight? They tell me, NO, you have to purchase new baggage and new seats.

So NOW I paid 180 EURO for baggage and seats to a flight I have no tickets for.

It's horrific customer service. Now I understand why 67% of ALL Trustpilot Scores for Aegean Airlines are 1-star only.

Refused to let me onboard claiming my passport was odd then sold my seat to put in heavy large bags’ what a scandalous airline. The Cairo crew are the worst. The worst customer service ever!!! They kept telling me they were checking to see if I could board the plane. Instead they disappeared and never came back. Super rude!

Refused to flight because we did not had a result of the pcr/antigen test yet. Our flight was from cairo to amsterdam with a transit in athens. Based on the information we get from aegean airlines we booked our appointment in athens instead of in egypt. While checking in nobody of the aegean airlines asked us for the results of the test, they only asked us for the prove we got our vaccinations (that we show). But when we were at the gate there was one last check. The same people who checked us here who did our check in earlier. Now they asked us for the result of the pcr/antigen test! Like said above we did not have it yet and we prove the appointment we made in athens. But there was no way they let us in the plane! They let us wait for a long time with an excuse that they waiting for the manager. It was just 30 minutes before the plane left and we still didnt know what was gonna happen with us. If the people from aegean airlines said to us from the moment we were checking in that we needed the test already in cairo, there was still more then enough time to do a new test. But nobody asked us for test results and told us! We lost our flight and needed to book a new flight because we needed to be home in time for work. To go back home it cost us in total €1700 (for two persons, economy ticket with no extras)!! We expect aegean airlines to refund this full amount. We did nothing against the rules. Next to that your staff didnt act right and could prevent this whole situation! Also the staff didnt follow the COVID restrictions themselves. They were not wearing face masks while talking to us and helping other people. Next to that they didnt keep their distance while talking to us. They seem to care about us didnt have a test result (while vaccinated) while nobody of them was following the safety rules. Long story short, it was a horrible experience in the middle of the night and it cost us a lot of money, time and stress. Not a nice way to end your holiday. I wont stop till we get a refund that we deserve!

Jeg har desværre ikke fløjet med Aegean. Har måttet aflyse to gange på grund af Corona. Jeg har ringet til Aegean flere gange og fået så venlig og fin information , forklaring på regler osv. Ventetid i tlf hver gang ca et minut. Modtaget voucher på mail omgående. Fantastisk håndtering af kunder i denne vanskelige tid. Tak Linda

They sold me a ticket plus a "flexible option" 24 hours before departure without letting me know I need to fill mandatory travel pass 72 hours before departure... And of course, they do not refund anything, and there is no way to contact them. Total scam - lost 200EUR in total organizing a trip that could have never happen... Pandemic is not an excuse

Cancelled flight before Aug 2020. I am still trying to get my money back. Calling every week and still nothing. Shocking experience!!! Give my money back and I may edit this review.

I have requested a refund and you still hold my money. Never again!