AFROZEH Avis 

I have ordered from Afrozeh1’s On 10 Nov 2024. Paid full amount waiting for more than 2 months . As per policy it was 45 days . I tried to contact them via email, WhatsApp and call no response . It was bridal reception dress paid 50k. Now I have to buy another dress as reception is next Saturday. I lost my money , time and we all are stressed as well. How ever, they do not bother to at least up date us .
Very unprofessional.
I would NOT recommend this to any one . I must say I had very pleasant experience ( online) with Marium and Maria, Nureh, Mushq.

Disgusted with afrozeh and their customer service team. No reply of any whatsapp calls and emails.
I have an wedding to attend in Feb, placed an order on 10th Dec 2024, still no update.
I have ordered so many dresses from other PK online stores and never felt this disappointed. I am never ever going to use their services and just fell like I have been scammed.
I don't want the dress just refund me the full amount I paid.

As of today 05 feb 2025, I still haven't received my order and nil communications. Definitely scammers. Be aware if this company.

Zainish was helpful from the team. Replied back to queries.

The stitching is badly done. To be honest I'm really disappointed. None of the 3 dresses is according to the pictures, or even their material is different. The issue isn’t the size; the stitching is poorly done on all three dresses. Honestly, I’m really disappointed. None of the dresses match the pictures, and even the materials are completely different.
There are no zippers on the dresses, only on the sharara pants. Even that is a cheap zipper that’s difficult to open and close without issues.
The material used for the white dress is so stiff that the top looks like a tent—huge and unattractive. I wouldn’t be surprised if others share the same opinion. I will leave a review so others can see the reality. If I had seen reviews like this, I would never have ordered from this shop.

Please don’t waste your money buying from this company , they cancelled my order after 2 months of waiting and then offering me a gift card or exchange , not willing to refund, they don’t even reply to messages , they are extremely unprofessional and have take no accountability , I am just waiting another 24 hours then I will start reporting them and will urge others to report them as well, as they should not be in business if this is the way they are stealing money from customers !

It was great experience. I got my dresses ready before time and it was outstanding.

I loved the customer service but the product was differently stitched than the picture. N
ot happy with that

I have very bad experience with afrozeh they have non professional attitude.they ruin my event as they didn't dispatch my order even after 2months of placing it.i emailed them but no response.then I called customer service but they need one more week to dispatch the order I asked for a refund as I did't need this dress now but they didn't want to refund,just offered me a gift card but after this experience I m not going to or recommend anyone afrozeh.really bad experience

Terrible Experience with Afrozeh – Poor Service and No Accountability

I had an awful experience with Afrozeh and feel compelled to warn others. They completely ruined my plans for a special event, and instead of taking responsibility for their mistake, they refused to provide a refund. After numerous attempts to get in touch, all they offered was a gift card, which is not what I wanted or requested.

Their customer service is unresponsive and dismissive—I’ve been waiting for a proper reply to my emails for ages with no resolution in sight. It’s incredibly disappointing to see a brand treat its customers this way.

I’ll never shop with Afrozeh again and will be sharing my experience with friends, family, and online. A company that cannot prioritize its customers or admit to its mistakes is not one I can recommend.

I give them 0 star

The packaging, the delivery timing, the quality of the clothes, everything is superb. Totally loved it. If price could be a little less, it would be amazing.

I wish I could rate them with 0 star I had ordered sabat from hayat collection the dress shown in the website is skin looked perfect for a nikkah function but when it came looked like a mehndi yellow dress I don’t know what to do, also ordered inayat the white pearls etc shown in the pictures didn’t looked like that in real

best experience liked afrozeh articles

Extremely disappointed with this brand I wish I knew before I bought! They don’t value their customers no reply to emails messages and they also deleted the comments on their instagram page. All I want is an update on my dresses I’ve send you the measurements I just need a confirmation or just cancel my order so I can purchase from somewhere else!!! And not to mention both purchases are made on different dates the first one is from last month still not delivered please check with your team my order number are mentioned below thank you.!
ORDER 67850
ORDER 68663

I recently ordered two dresses from Afrozeh's latest collection, and I must say their quality and work is exceptional. The dresses are absolutely beautiful, and I’m really satisfied with my purchase. While their customer service could use some improvement, it is clearly visible that they are making an effort to improve it. Overall, I had a great experience, and I’m happy with my order!

I ordered a dress from this brand and never received it . They kept lying that they have dispatched the parcel but the courier company confirmed that they have not received . Very bad experience waited 5 weeks. Don’t waste your money on this brand.

We had a great experience

I had the unfortunate experience of ordering two bridal dresses, Margaret and Adelaide, from Afrozeh for my wedding. From the outset, it was a nightmare. Despite ordering months in advance and following up relentlessly, the service was shockingly poor, and the products received were nothing short of fraudulent.

Order Delays and Horrible Customer Service

The order, placed on September 9, 2024, took four days to even register on their system, requiring persistent follow-ups via WhatsApp and email. Throughout the process, their customer service was almost non-existent—responses took days, and every interaction felt like I was begging for basic updates. The promised delivery timeline of 60 days was completely ignored. It wasn’t until the end of November, after constant hounding, that one of the dresses (Adelaide) was dispatched.

Substandard Product Quality – Nothing Like Advertised

When the Adelaide dress finally arrived on November 27, 2024, the state of the product was appalling. It bore no resemblance to the advertised design or quality. The color was off, the embroidery was cheap and already falling apart, and the tailoring ignored the measurements we had painstakingly provided. The dress was poorly stitched, too short, and missing requested customizations like inner sleeves. The dupatta was light, flimsy, and nothing like the luxurious one displayed on their website.

Fraudulent Business Practices

The Margaret dress hasn’t even been delivered yet, but after seeing the state of the Adelaide dress, I have no desire to receive it. To add insult to injury, Afrozeh refuses to issue a refund, instead offering store credit. This is fraud and cheating, plain and simple. The products are grossly misrepresented, and customers are deceived into thinking they are purchasing premium bridal wear. I will be forcing a refund by filing a dispute claim with my bank to ensure I recover my money.

Afrozeh’s Parent Company, LAAM, is No Better

Afrozeh is a sub-brand of LAAM, a company that itself has faced numerous complaints about poor customer service, unfulfilled orders, and misleading marketing. It seems LAAM fosters a culture of scamming and exploiting customers across its brands, leaving countless people disappointed and out of pocket.

Countless Negative Reviews Online

Sadly, my experience is not unique. A quick online search reveals an alarming number of complaints about Afrozeh, all highlighting similar issues—delayed deliveries, unresponsive customer service, and poor-quality products that do not match the advertisements. Afrozeh’s consistent pattern of misconduct is proof of their fraudulent business practices.

Final Verdict

Afrozeh is a company to avoid at all costs. They exploit customers with false marketing, provide substandard products, and refuse legitimate refund requests. I am escalating my complaint to the Consumer Protection Authority, the Competition Commission of Pakistan, and their parent company, LAAM. Bridal shopping should be a joyous experience, not the stressful and fraudulent ordeal Afrozeh offers.

If you value your time, money, and peace of mind, steer clear of Afrozeh.

Had a great experience with them, and quality is amazing. Designs are 10/10. Love the dress i got. Also the customer support ⭐️⭐️⭐️⭐️⭐️

UPDATE - KEEP AWAY FROM AFROZEH

Placed order on 10 Aug 24

So after waiting over 75 working days for an outfit that I paid in advance for, I sent Afrozeh a stern email demanding a full refund. I had planned to wear my outfit to a wedding, but couldn’t attend as I didn’t have anything else to wear - my order never arrived and was misled to believe it would be sent to me in time.

Seems like the email got through, on 25 November they sent me the following message via WhatsApp;

“Dear Valued Customer,
The order you placed include Mehrunisa article that are currently unavailable due to a quality issue that has halted their processing and dispatch. We apologize for this inconvenience.
Please let us know if you would like to choose alternative article in the same size as replacements, or if you would prefer us to issue a gift card for the same amount. The gift card will be valid for one year, and you can use it to purchase anything from our website, including items from our new collection.
Thank you for your understanding, and we look forward to your response.
Warm regards,
Team AFROZEH”

I again made it clear via WhatsApp that I want a full refund and they responded by saying;
“We have no refund policy”

I further challenged them by asking more questions;
If the item was not in stock, why did the order originally go through?
If the order was not in stock, why have you misinformed me for the past 4 months?
If the items was not in stock why didn’t Afrozeh cancel my order and automatically offer me a refund?
If the item has not been in stock, this means that my outfit was not stitched according to my requirements.
My order was neither in stock and neither was it ever stitched for me. So according to your policy, I am fully entitled to a refund.
Please refer to your own website.

I’ve not heard anything back, wanted to absolutely make sure that they were unwilling to return my money before I contacted my U.K. bank to report this company as fraud/scammers.

Reading through the reviews on Trustpilot, apparently if you accept the gift card and place an order for something else at a later date, you still never receive your order.

It’s best to always pay for items using your Credit Card, there is some buyer protection that goes along with it. I will be contacting my bank in the next day or so.