I was not happy with the renewal premium for car insurance. I had used LV in the past and someone recommended that I try them through Age UK Trading. One phone call gave me a sensible and very competi... Voir plus
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Lisez les avis des autres
I had to contact them re a mistake I made on line and had a good experience with a call handler who sorted the situation for me . My previous insurance company was all AI and was not interested in my... Voir plus
L'entreprise a répondu
Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Voir plus
L'entreprise a répondu
Very helpful answered any questions knowledgeabley didn’t rush things but were precise. Gave me peace of mind and helped me to make a good decision.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Coordonnées de contact
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Royaume-Uni
- ageco.co.uk
4,8
Excellent
719 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Help and guidance given was excellent…
Help and guidance given was excellent and the product knowledge of the person who took my call was first class.
18 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave us a review and share your experience with Age UK Trading.
We are really pleased that you were happy with the service your received and thank you for your kind comments.
Kind regards
Victoria
A good experience
It was very easy to get insurance with someone who I could understand and who explained things easily
10 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello,
We're very pleased to learn that you found the Age UK Insurance adviser helpful, and that they explained things easily.
We really appreciate you taking the time to share your experience with us today.
Thank you very much for your kind review, and thank you for choosing Age UK Trading for your insurance.
Kind regards,
Claire.
Simple and easy
Simple and easy, handler explained things in a clear decisive way, genuine and understanding and explained certain things that I was not too sure on. Overall a good experience. Great price as well thank you.
15 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank very much for sharing your experience with Age UK Trading, we are very pleased to learn that you found the call handler to be so helpful.
It's great to know that you secured a great price too.
We really appreciate you taking the time to leave a review for us.
Kind regards,
Claire
easy to discuss my insurance with them
15 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know of your dealings with Age UK Insurance. I am pleased to see that you have found it easy to discuss your insurance requirements with us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. All comments from customers are welcomed as they provide us with the opportunity to monitor the service we provide and make improvements wherever possible.
Once again, thank you for taking time to leave your review for us.
Kind regards
Jayne
Automatic renewal RIP OFF…
My Dad had home insurance which he took out with AgeUK. With Covid and the death of my mother he fell behind on admin and his home insurance went into automatic renewal. The policy was with LV - AgeUK / Ageco is just the front. When we got on top of things we found that my Dad was paying **4 times** as much as he needed to and we did not renew with AgeUK/ LV. You think that Age UK would prevent exploitation of older people, but no - they’re just about the money. Lesson learned - RIP off.
13 septembre 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your review of Age UK Home Insurance and I am sorry to learn that your Dad has been unhappy with the premium.
We do value all comments from our customer and their representatives as this gives us the opportunity to review any issues and improve our products and services wherever possible.
As Trustpilot only provides very limited information, if you would like to contact us directly at customer.relations@ageuktrading.co.uk or call us on 0800 055 6205, we will be pleased to review this matter for you. Our lines are open Monday to Friday 10.00 to 16.00 excluding Bank Holidays.
Once again, I am sorry you have been unhappy with Age UK Home Insurance and we look forward to hearing for you again soon.
Kind regards
Jayne
Very helpful and understanding
Very helpful and understanding. Made my experience of switching car insurance provider quick and easy. Would highly recommend.
8 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your experience when switching your car insurance to Age UK.
We always strive to provide a first-class service for all our customers and I am please this has been your experience. We do value all comments from our customers as this helps us to monitor the service we are providing to our customers.
Once again, thank you for taking time to leave your review of Age UK Car Insurance.
Kind regards
Jayne
I had a bad experience with a couldn’t care less attitude from my present insurers
I had a bad couldn’t care less attitude when I wanted to rearrange House and Contents with my present Insurers so much so I hung up. Barely able to understand their accent and they couldn’t understand properly and I was unable to speak to a Manager when I requested it.
My first port of call was Age Uk and I wasn’t disappointed and the person I spoke to exceeded my expectations for straightforwardness and efficiency.
I was happy with the price and my documents were in my possession very soon after by email.
10 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you very much for sharing your experience with Age UK Home Insurance.
We’re sorry to learn that you encountered difficulties when speaking with your previous provider, and we’re very pleased to know that following this, the Age UK adviser exceeded your expectations.
It is great to hear that you are happy with the premium you have paid, and that your documents arrived quickly.
We really appreciate you taking the time to share your journey with Age UK Home Insurance via Trustpilot – your feedback is invaluable to us, thank you again.
Kind regards,
Claire
My insurance quotation was good value…
My insurance quotation was good value and appropriate to my needs.
8 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thankyou for letting us know that your quotation for Age UK Insurance was good value and that the product was suitable for your needs.
We are always grateful to receive any comments from our customers as this helps us to improve the products and services we provide.
Thank you again for taking time to leave your feedback for us.
Kind Regards
Jayne
Very helpful lady at the call centre .
4 juin 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your experience with Age UK.
We always put customers at the heart of everything we do and always strive to provide a first-class service for them. I am pleased to see this has been your experience.
We really do appreciate you taking time to leave a review and thank you for your kind comments.
Kind regards
Jayne
Great service
Great service, got everything I needed at a competitive price Colin
30 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age UK Trading.
We're very pleased to learn that you found us to be competitively priced and that we were able to meet your needs.
We welcome all feedback, as it helps us to shape the products and services that we offer, and we really appreciate your Trustpilot review.
Kind regards,
Claire
Réponse de Age UK Trading
Hello,
We are pleased to know you found the call handler helpful, respectful and patient and really do appreciate you leaving us a review.
We carefully select the companies that we work with, who share our dedication for customer service and always welcome all comments from our customers as this helps us to monitor the products and services that we offer.
Thank you for letting us know about your experience.
Kind regards,
Gemma.
Great service
The call handler was very helpful and understood everything that was needed and completed my needs very professionally
27 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased to learn you were happy with the agent you spoke with and that you found them helpful and professional.
Once again, thank you for letting us know about your experience. We really value all feedback from our customers.
Kind regards,
Gemma.
LV were excellent when I purchased my…
LV were excellent when I purchased my home insurance. I cannot recommend LV highly enough.
19 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to leave a review.
We are pleased to learn you were happy with the service from LV=, who provide our Home Insurance, and appreciate you letting us know about this.
We really do welcome all comments from our customers and we are glad you would recommend our partners highly following your experience.
Kind regards,
Gemma.
after a query i was helped by a very…
after a query i was helped by a very polite and efficent lady who talked me through my policy she sorted out my query so i think it was excellent service
14 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello,
We really appreciate you taking the time to share your experience with Age Co Insurance.
We're very pleased to hear that the adviser was able to assist with your query in a polite and efficient manner.
We do welcome all feedback regarding our products and services, and thank you again for your review.
Kind regards,
Claire
Réponse de Age UK Trading
Hello
Thank you for your review. We are really please you found the experience each and helpful and we appreciate you taking the time to share your feedback with us.
Kind regards
Victoria
I paid extra for next day delivery. Scam!
I paid extra for next day delivery. It should have arrived yesterday. But according to Evri tracking it’s still on its way with no expected delivery info.
I’ve paid extra for nothing.
8 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to share your experience with us. I am very sorry to learn that you have not received your parcel when you have paid for next day delivery.
This is not the service we aim to provide and I apologise for the upset this has caused. If you have not already reached out to us, please contact our Customer Relations team so that we can take some further details and ensure this is raised with our product partner for investigation. You can call us on 0800 055 6205, this line is open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk.
Once again thank you for your review and I am sorry again that you have not received your order as expected. Please be assured that your comments have been noted.
Kind Regards
Victoria
Age Co are a helpful organisation
Age Co help to provide accurate information and really good links into companies for insurance etc
1 mai 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave us a review. We really appreciate you letting us know you found our information accurate and useful.
We do work with trusted partners, who meet our high standards for customer care, to offer a selection of products and services to our customers. I am pleased to learn you found this helpful.
Once again, thank you for your comments.
Kind regards,
Gemma.
Réponse de Age UK Trading
Hello
Thank you for taking time to share your experience of Age UK with us. We are pleased that you have found our service to be very helpful.
We really do welcome all comments from our customer as we always strive to provide a first-class service. Occasionally things go wrong and this helps us to address any issues and improve our service wherever possible.
Thankfully, this has not been your experience and thank you for letting us have your comments.
Kind regards
Jayne
I was able to speak to a real person…as mentioned above!
I was able to speak to a real person who understood my needs and whose English language I could understand. This felt more like the good service we used to get a very long time ago. The price was reasonable for me and I was able to accept it without quibble.
26 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to leave Age UK Trading a review. I am pleased to learn you found the call handler easy to understand, and that they understood your needs.
The products we offer are provided by carefully selected specialist companies, who meet our high standards for quality, value and customer care. I am glad you found the price reasonable, and that you were happy with the service.
Once again, thank you for your comments. We really appreciate you sharing your experience.
Regards,
Gemma.
Car Insurace Purchase
Easy to contact, professional friendly service. Not the best value, I wanted to pay in monthly so it was ok. I have home Insurance too. The 5% discount was welcome.
9 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for comments, we really appreciate you taking the time to share your experience with LV= who provide the Age UK Trading car insurance.
Our aim is for our products and services to meet the needs of our customers and represent good value for money.
However, LV=, as the insurance provider will ultimately determine the premium charged. We are pleased to learn that you were able to utilise the 5% multi product discount on this occasion.
Thank you again for your Trustpilot review, we do welcome all feedback.
Kind regards,
Claire
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