I was not happy with the renewal premium for car insurance. I had used LV in the past and someone recommended that I try them through Age UK Trading. One phone call gave me a sensible and very competi... Voir plus
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Lisez les avis des autres
I had to contact them re a mistake I made on line and had a good experience with a call handler who sorted the situation for me . My previous insurance company was all AI and was not interested in my... Voir plus
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Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Voir plus
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Very helpful answered any questions knowledgeabley didn’t rush things but were precise. Gave me peace of mind and helped me to make a good decision.
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À propos de l'entreprise
Écrit par l'entreprise
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Coordonnées de contact
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Royaume-Uni
- ageco.co.uk
4,8
Excellent
719 avis
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Age UKTrading were fine
Age UKTrading were fine, but I ended up talking to someone from LV
It was all a bit rushed really, they asked a lot of question that werent relevant to me
I was hapy with Age UKTrading , not so much with LV, I think they get a bonus for every new customer
They werent any cheaper than my original supplier
I really dont understand it
No claims for 10+ years and it still goes up by 12-290% a year, you dont get a NCB with house insurance
Still its done for another year
My pension rise of 4.8% has gone nowhere
11 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to share your experience with LV= who provide the Age UK Trading Home Insurance.
I’m sorry to learn that you felt the conversation with the adviser at LV= was rushed and that some of the questions did not apply to you. We really appreciate your feedback on the quote process.
We also appreciate you sharing your concerns about the premium quoted. Our aim is for our products and services to meet the needs of our customers and represent good value for money. LV=, as the insurance provider will ultimately determine the premium charged but we are sorry that they were not able to be more competitive for you.
If you would like to discuss this with us further, please contact the Age UK Trading Customer Relations team, we would be happy to take some further details and investigate your concerns with our insurance partner LV=. You can call us on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageuk.co.uk.
Once again thank you very much for your review and taking the time to bring this to our attention.
Kind regards,
Claire
The call handler took all the stress…
The call handler took all the stress out of the usual insurance renewal experience.
He was really helpful spoke clearly and explained everything in plain language.
I would not hesitate to recommend this company the whole process was actually
a pleasure.
11 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your review and letting us know that you have been pleased with the service you have received from Age Co Insurance.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. We always welcome any feedback from our customers as this helps us to monitor and improve our service wherever possible.
Kind Regards
Jayne
Ease at quickly getting quote for…
Ease at quickly getting quote for insurance.
9 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your review of Age Co Insurance services and we are pleased you have found the process quick and easy.
We really do appreciate all comments from our customers as this gives us the opportunity to review any issues and improve our services wherever possible.
Kind Regards
Jayne
A Go to venue for elderly car drivers
Good to find a firm which will not only insure but help elderly drivers
30 mars 2026
Avis spontané
Réponse de Age UK Trading
Hello,
We are very grateful to you for taking the time to share your experience with Age Co Car Insurance.
It is great to know that you have found the car insurance team to be so helpful when arranging your policy.
We always strive to support our customer's as best we can and am pleased that this has been your experience.
Thank you again.
Kind regards,
Claire
Age appropriate we
Offered a policy which is relevant to someone of our ages.
1 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello,
We really appreciate you sharing your review of Age Co Insurance.
We're very pleased to know that you found the policy to be suitable for your needs. We welcome and value all feedback on the range of Age Co products and services.
We look forward to assisting again you in the future.
Kind regards,
Claire
Very helpfull and very patient and very…
Very helpfull and very patient and very polite thank you very much a graham
2 avril 2026
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you very much for taking the time to share your experience with Age Co.
We're very pleased to learn that you found the advisor helpful, patient and polite.
We really value all feedback we receive, as it helps us to shape the Age Co range of products and services.
Kind regards,
Claire
Réponse de Age UK Trading
Hello
Thank you for letting us know that you have found it easy to speak to a person at Age Co.
We do understand that our customers prefer to speak to an actual person and we always strive to provide a first-class service. I am pleased this has been your experience.
Thank you for taking time to leave your review of Age Co and I will also ensure your feedback is shared with our management team.
Kind regards
Jayne
Réponse de Age UK Trading
Hello
Thank you for taking time to share your comments about your dealings with Age Co.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We always welcome any comments from our customers as this helps us to improve our products and services wherever possible.
Once again thank you for your feedback.
Kind regards
Jayne
I found age co LV very easy to deal…
I found age co LV very easy to deal with they are polite and helpful
21 mars 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We really appreciate you letting us know that you found the process easy, and that you found LV=, who provide Age Co Home and Car insurance, polite and helpful.
Thank you again for your comments, and we are pleased you were happy with the service.
Kind regards,
Gemma.
What a saving
I wanted to see what Age Co could offer in car insurance, as the renewal quote from my current insurers seem excessive. Age Co were very good. The person I spoke with didn't speak in a rushed manner, and I was able to understand clearly what he was saying. It made a refreshing change not listening to someone who speaks 500 words a minute!
The biggest surprise I got was the savings I was about to make taking a policy out with Age Co. £400
to be exact. I feel I'm not paying for all those who make a habit of making claims.
16 mars 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We really appreciate you letting us know you found the agent over the phone clear and easy to understand. I am also pleased to learn that you saved money and that you found Age Co Car Insurance competitively priced.
Once again, thank you for your feedback, and for sharing your experience when purchasing Age Co Car Insurance. We will also share your review with our management.
Kind Regards,
Gemma.
Just really helpful and easy to follow…
Just really helpful and easy to follow no pushing for what you don't need
10 mars 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know that you have found us easy to deal with Age Co and that the agent was really helpful. We always strive to provide a first-class service for all our customers and I am pleased that this has been your experience.
Thank you for sharing your comments with us and I will ensure your feedback is passed onto our management teams.
Kind regards
Jayne
Attentive and understanding
6 mars 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for your review of Age Co. We really appreciate you taking the time to share your feedback on your experience with Age Co and we pleased that you were happy with the service.
Kind regards
Victoria
Réponse de Age UK Trading
Hello
Thank you for leaving your review of Age Co and letting us that the staff were good and helpful.
We always strive to provide a first-class service for all our customers and I am pleased this has been experience. We do welcome all comments from customers as this helps us to address any issues and improve our services wherever possible.
Once again, thank you for taking time to leave your comments for us.
Kind regards
Jayne
DAN was very helpful
DAN was very helpful
Going through Ageco was c.£250 cheaper than renewing direct through LV
24 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for sharing your experience of Age Co Insurance.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. It is good to see that your Age Co premium was lower on than LV.
We really do welcome all comments from our customers and thank you for taking time to leave your feedback for us.
Kind regards
Jayne
Got a better price going through age co
25 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased you are happy with your premium and that you found Age Co competitively priced.
Kind regards
Gemma.
Excellent website
Excellent website. Easy to operate, Options clearly given. Helpful staff.
25 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for leaving Age Co a review. We really appreciate you letting us know you found the website easy to use, the agents helpful, and that the options available were easy to understand.
Thank you again for taking the time to share your experience.
Kind regards,
Gemma.
Very good
Very good. The whole process was easier than I'd anticipated (I'm 86) and the two handlers on the two phone calls, on 20th and 23rd Feb I made were excellent in every way - pleasant, clear, patient when I needed something repeated or clarified, and not too fast when giving information they must have given time after time.
20 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for your review. We are glad to hear you found the process easier than expected, and that you found the call handlers patient and helpful.
We work really closely with our providers and really do welcome all feedback from our customers as this helps us to maintain a high level of service in everything we do.
Thank you again for taking the time to write a review and let us know about your experience.
Kind regards,
Gemma.
We have other insurance through Age Co…
We have other insurance through Age Co and they have always been very polite and professional would recommend them to anyone
23 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave us a review. I am pleased to hear you have had a good experience with Age Co Insurance, and that you would recommend Age Co.
We really appreciate all comments from our customers, as this helps us to review the products and services we provide.
Kind Regards
Gemma.
Always great service from the staff…
Always great service from the staff (volunteers?) in my local age concern charity shop and good stock. Thank you all
16 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you very much for taking the time to post your feedback, it is very much appreciated.
If you could kindly share which shop this relates to, we can pass it onto the shop manager directly and thank you for their continued support shopping with Age UK.
Kind regards
Jayne
LV's call handlers were very helpful…
LV's call handlers were very helpful and patient and provided all the information I needed to make a decision. No real problems encountered.
9 février 2026
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your interactions with Age Co's insurance provider, LV=.
We are always striving to provide a first-class service for all our customers and I am pleased this has been your experience.
At Age Co we do value all comments from our customers and once again thank you for taking time to leave your review for us.
Kind regards
Jayne
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