I was not happy with the renewal premium for car insurance. I had used LV in the past and someone recommended that I try them through Age UK Trading. One phone call gave me a sensible and very competi... Voir plus
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Lisez les avis des autres
I had to contact them re a mistake I made on line and had a good experience with a call handler who sorted the situation for me . My previous insurance company was all AI and was not interested in my... Voir plus
L'entreprise a répondu
Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Voir plus
L'entreprise a répondu
Very helpful answered any questions knowledgeabley didn’t rush things but were precise. Gave me peace of mind and helped me to make a good decision.
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À propos de l'entreprise
Écrit par l'entreprise
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Coordonnées de contact
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Royaume-Uni
- ageco.co.uk
4,8
Excellent
720 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent company to deal with.
I find this companies staff very polite and helpful when i order by phone. There website is very clear and easy to navigate. I have always received 5 star service, thank you.
23 août 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for your very kind review of Age Co.
We really appreciate you sharing your experience with us, and are pleased to hear that you have always received a 5 star service.
We look forward to assisting you again in the near future, and thank you once again for taking the time to leave your comments.
Kind regards,
Claire
Autorenewal prices are brutal.
My elderly Dad took out home insurance with Age Co, the insurers being LV (Liverpool Victoria). A couple of autorenewals later he was paying in excess of £400. I handled the renewal this year and bought the exact same cover for less than half the price.
Not all older people can 'shop around' online, or have people who can do it for them. Age Co UK seem unaware that this might be the case, and/ or they don't care because they're making money from that. Oh, how ironic that they use these funds to 'help' doddery old codgers who can't work out the technological interweb to shop around for the best insurance deals. Check out their Computer Training courses near you, folks.
I emailed them to query whether they could maybe cap autorenewal for older people (say 70+) so that, say, it didn't exceed the national average for home insurance - but they replied to say that's not how insurance works and people should shop around.
Lesson - do not assume that a 'charity' working for older people is averse to ripping older people off.
20 août 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave a review. I am sorry to learn of your concerns regarding the renewal premium for your father's Age Co Home Insurance policy, provided by LV=.
Our aim is for our products and services to meet the needs of our customers and represent good value for money. However, as the provider, LV= do need to determine the premium charged based on the individual circumstances and insurance risk involved, which differs across each product and insurer, and we cannot comment on premium from other providers. Age Co would never recommend customers choose our service over others, and we encourage customers to shop around. This ensures customers are aware they can select a product suitable for them at a price they are happy with, either online, over the telephone, or with an insurance intermediary service.
Once again thank you for your review and taking the time to bring this to our attention. If you would like to discuss this with us further, please contact our Customer Relations team and we would be happy to take some further details and investigate your concerns with our insurance partner LV=. You can call us on 0800 055 6205, lines are open 10am to 4pm Monday to Friday (excluding bank holidays) or you can email us at customer.relations@ageco.co.uk.
Kind regards,
Gemma.
The lady was polite helpful and very…
The lady was polite helpful and very patient with a old man nice experience
15 août 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking the time to leave Age Co a review. We are pleased to learn you found the agent polite, helpful and patient.
We really appreciate you letting us know about your experience.
Kind regards,
Gemma.
WELL DONE!
Telephone was answered quickly and efficiently, detail was clearly explained, WELL DONE!
15 août 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your comments for us. We always strive to provide a first-class service for all our customers and I am pleased this has been your experience.
We really do welcome all feedback from our customers as this helps us to monitor and address any issues and make improvements to our products and services wherever possible.
Once again, thank you for your feedback.
Kind regards
Jayne
Quick, professional service
Very easy & quick call to sort my Dad’s car insurance. Great price too compared to other insurers
30 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to let us know that you have found it quick and easy to sort out Car Insurance for your Dad. Also glad you are happy that the premium has also been very competitive.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do value all comments from our customers as this helps us when we are reviewing the products and services we provide.
Once again, thank you for leaving your review for Age Co.
Kind regards
Jayne
Réponse de Age UK Trading
Hello
We really appreciate your feedback and thank you for letting us know that you have found the Age Co service to be easy and professional.
We always welcome comments from our customers as this helps us to monitor any issues and improve our services wherever possible. We will also share your review with our management team.
Kind regards
Jayne
I found it easy to insure my car
I found it easy to insure my car. No complications with a very helpful assistant.I am 87 and need someone on the other end of the phone to be understanding and considerate. As I needed my car insurance A S AP I was very impressed.
3 août 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for leaving your review of Age Co Car Insurance and letting us know that you have been impressed with the service you have received.
We always strive to provide a first-class service for all our customers and are pleased this has been your experience. We do value all comments as this helps us to monitor and improve the services we provide.
Once again, thank you for taking time to leave your comments and I will ensure they are shared with our management team,
Kind regards
Jayne
The ease of contact and excellent service
The ease of contact and excellent service from LV.
4 août 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to share your experience with Age Co Insurance provided by LV=.
We really appreciate your comments and are pleased you received excellent service from the adviser you spoke to.
Kind regards,
Claire
Phone answered quickly
Phone answered quickly. Agent efficient and knowledgeable. Business done quickly. Good value for money.
5 août 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to leave your comments today.
We really do appreciate you sharing your experience with Age Co, and we're very pleased to learn that you have received good value for money and the adviser was efficient and knowledgeable.
We look forward to assisting you again in the future.
Kind regards,
Claire
It was a pleasure
Clear, simple and uncomplicated with an excellent advisor. Compared with the companies I’ve used it was a pleasure
4 août 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your kind comments about Age Co and the service you have received.
We always strive to provide a first-class service to all our customers and I am glad this has been your experience. We do welcome all comments from our customers as this helps us to monitor and improve our services wherever possible.
Thank you again, for your review.
Kind regards
Jayne
Telephone answered promptly
Telephone answered promptly, the member of staff polite/helpful and answered all queries, very satisfied.
29 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to let us know about your experience with Age Co.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do welcome all feedback from our customers as this helps us to monitor the service we are providing.
Kind regards
Jayne
excellent customer service
customer service and knowledge of product to fit need was excellent.
27 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your feedback for Age Co and letting us know of the great service you have received.
We always strive to provide a first-class service for all our customers and we are glad this has been your experience.
Kind regards
Jayne
Car Insurance
Car Insurance
The gentleman I spoke to on the phone listened to me and was polite .I got a more affordable price with Age co .. LV than my previous insurer .
19 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We're really pleased to hear that you had a great experience with the Age Co adviser at LV= and that your new policy was more affordable too.
Thank you so much for sharing your review, we really appreciate your feedback today.
Kind regards,
Claire
Only an Idiot would reject a £500 saving
I Called Age Concern for my car insurance quote. I have been with Aviva for many years and their quote this year, without any claim, was £1237, which I think is unjustified. (I am 94 years of age).
On virtually the same terms LV= quote was £709.
Despite being an Aviva Shareholder I have changed to LV=Insurance
7 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your quotation for Age Co Car Insurance and I am pleased that you are very happy with the premium.
We really do welcome all comments from our customers and appreciate you taking the time to leave your review for us.
Kind regards
Jayne
The people I spoke to were both really…
The people I spoke to were both really helpful and knowledgeable, and I decided to switch from my present insurers as if I call them I get through to an overseas call centre which can be frustrating.
10 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you so much for taking the time to share your experience with Age Co.
We're very pleased to hear that you found the adviser both helpful and knowledgeable, and that you were happy to switch your insurance to Age Co.
We really do appreciate your feedback today.
Kind regards,
Claire
Réponse de Age UK Trading
Hello,
Thank you so much for sharing your experience with Age Co.
We're very pleased to hear that you found us quick and easy to deal with.
We look forward to assisting you again in the future.
Kind regards,
Claire
Excellent and Friendly Service.
Karen, the lady who helped me, was a joy to talk to. She was very knowledgeable, helpful and friendly.
9 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave Age Co a review, we really do appreciate it. I am pleased to hear that you were happy with the agent you spoke to and that they were helpful and informative.
Kind Regards
Gemma.
No pressure from the salesman which was…
No pressure from the salesman which was good.
We were told by the salesman that fitting would be within 7 working days. Normally within 4.
However once the deposit was taken the fitting date came through as 10 working days later. Hope that the fitting goes better than the experience we have had so far.
11 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
We really appreciate you taking time to let us know of your experience and I am sorry to learn that you were advised of a different fitting timescale to the one you were offered .
I can understand that this would be frustrating and I apologise for any inconvenience this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate this on your behalf with the product provider.
If you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards,
Claire
UK Call Centre & phone answered promptly. Premium reasonable for the cover provided.
Appreciated the quick answering of the phone and a bonus point for it being a UK Call Centre. My requirements were listened to and some further options were provided. I am happy with the premium for the cover provided.
7 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you so much for your kind review.
We're pleased to hear you were happy with your purchase journey and that Age Co met all of your needs.
We really appreciate you taking the time to share your experience with us.
Kind regards,
Claire
Order never arrived
Order never arrived, they use evri so hardly surprising. Lesson learned
4 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to let us know of your experience and I am sincerely sorry to learn that you have not received your order. I can appreciate this is disappointing and I apologise for any distress this has caused you.
We always welcome comments from our customers as this helps us to address any issues and make improvements to our services wherever possible.
Unfortunately, TrustPilot only provides us with limited information and I would like to investigate and resolve this issue for you. Therefore, if you would like to contact us directly at Customer.relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Mon to Fri 10.00 to 16.00 except Bank Holidays). Please ask for me, and I will be happy to help.
Kind regards
Jayne
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