I was not happy with the renewal premium for car insurance. I had used LV in the past and someone recommended that I try them through Age UK Trading. One phone call gave me a sensible and very competi... Voir plus
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Lisez les avis des autres
I had to contact them re a mistake I made on line and had a good experience with a call handler who sorted the situation for me . My previous insurance company was all AI and was not interested in my... Voir plus
L'entreprise a répondu
Only one hurdle that needed resolved ( and was, promptly. Quote request asks for details of all cars in the household and assumes a multi car policy is wanted. LV excludes classic cars and declines... Voir plus
L'entreprise a répondu
Very helpful answered any questions knowledgeabley didn’t rush things but were precise. Gave me peace of mind and helped me to make a good decision.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. We offer products designed to help later life feel good, working with carefully-selected companies who are expert in their fields. As part of Age UK, we use our expertise in understanding the needs of older people to ensure products meet high standards and that customers are treated fairly so they can feel confident in their choices. Plus, our profits are donated to the charity to support its vital work – more than £14m in the last five years. Our range includes Car Insurance, Home Insurance, Travel Insurance, Motor Breakdown Cover , Personal Alarms, Incontinence protection, Stairlifts, Homelifts and Bathing solutions.
Coordonnées de contact
Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Royaume-Uni
- ageco.co.uk
4,8
Excellent
720 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Professionally and politely dealt with
Professionally and politely dealt with
4 juillet 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to leave your feedback for us.
We always strive to provide a first-class service for all our customers and I am pleased this has been your experience. We do take all comments from our customers very seriously as this helps us to address any issues and improve our services wherever possible.
Once again, thank you for taking time to leave your review.
Kind regards
Jayne.
Age Uk was never once in the call…
Age Uk was never once in the call mentioned. I had to ask if it was age.co insurance
29 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co. I am sorry to learn that Age Co was not mentioned during your call and I am sorry for any distress this has caused you.
We do welcome all comments from our customers as this helps to address any issues and improve our services wherever possible. If you would like to discuss this matter in more detail, please contact us directly at customer.relations@ageco.co.uk or call us on 0800 055 6205 lines are open Monday to Friday 10.00 to 16.00.
Kind regards
Jayne
Very new customer good experience and would…
Very good experience and would recommend them to my friends and family
30 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to let us know how pleased you have been with Age Co.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. We do welcome all feedback from our customers and I will ensure that your feedback is recorded and shared with our management team.
Kind regards
Jayne
Trustworthy Organisation
20 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for your Trustpilot review. We really appreciate you taking the time to share your comments, and we're very pleased that you find Age Co to be a trustworthy organisation.
Kind regards,
Claire
Easy to contact
Easy to contact. Personnel very helpful. Excellent value for money
21 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We're really thankful that you have taken the time to leave us a review. We're pleased to hear you found us excellent value for money, easy to contact and helpful.
Thank you for sharing your experience, and for choosing Age Co.
Kind regards,
Claire
It was my first time using the Age Co…
It was my first time using the Age Co insurance. The man I spoke to was helpful, knowledgable and kind. A very good start, well done Age Co and LV insurance.
20 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for taking the time to leave us a Trustpilot review.
We really appreciate your feedback and are very pleased that you had such a great experience with the insurance adviser - excellent service for our customers is something Age Co always strive to achieve.
We look forward to assisting you again in the future!
Kind regards,
Claire
The ease and helpfulness given
17 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know of your experience with Age Co and I am pleased that you have found it easy and helpful.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne
Dan and James were exeptional
Dan and James were stars exceptional to me at 87 years old driver and my daughter. As an 87 year old driver they were just so kind you me. My daughter had been very touched at Dan and James being so kind. Thank you from Mrs Catherine Glasson of Wilmslow and daughter Sarah Mary Glasson.
16 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co Car Insurance.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience.
Thank you for taking time to leave your review.
Kind regards
Jayne
Very easy to get through on the phone…
Very easy to get through on the phone to a person who cleared up my query very quickly
12 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you very much for sharing your experience with Age Co.
We're pleased that you found it easy to speak to an Adviser to resolve your query.
We really appreciate you taking the time to leave us a review today, your feedback is invaluable to us.
Kind regards,
Claire
Cheap and convenient
Ordering in incontinence pads for my elderly father has never been easier, furthermore with click and collect I do not have to wait for a delivery I can simply pick up from a selected store in my own time.
15 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We're very pleased to learn that you have found Age Co to be helpful and convenient when you are supporting your Father.
We really appreciate you taking the time to share your experience - we really do value all feedback.
Thank you for your kind comments and we look forward to assisting you again in the future.
Kind regards,
Claire
LV phone representative's voice was super clear.
The phone representative of LV spoke so clearly he was a pleasure to have contacted.
9 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for your review. I am pleased to learn it was a pleasure to speak with the agent from LV= and that they spoke clearly.
We really appreciate you taking the time to leave your comments.
Regards
Gemma.
A perfect response
The response to my telephone call ensured that I was able to put the required level of contents insurance in place and to commence on the appropriate date. The call went entirely to plan.
5 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you for sharing your experience with Age Co.
We really appreciate your comments, and we're very pleased to hear that your call went to plan, and you secured all that you needed.
Thank you again for taking the time to leave us a review today, we look forward to helping you again in the future.
Kind regards
Claire
Partnership with LV= insurance co.…
My broker quoted an excessive renewal amount for my car insurance (muttering about age limitations).
I went to Age Co's insurer LV= and got cover a fraction of my brokers quote.
Simple to do it all online and I also had to phone and they were very helpful.
5 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your Age Co Car Insurance policy. I am glad you found the online system easy to use and that the premium was also more favourable than your previous insurance broker's quote.
We really do welcome all comments from our customers and I would like to thank you for taking time to leave your review.
Kind regards
Jayne.
The call handler was extremely friendly…
The call handler was extremely friendly and helpful, took me through the policy thoroughly, and there was no background noise distraction at all so it was a calm environment. I left another insurer because of a stressful hot desk environment where we could barely hear each other.
29 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We're very pleased to hear that you found our Adviser friendly and helpful, and that you found it easy to communicate with us.
We welcome all feedback at Age Co as it gives us the opportunity to review and improve our products and services.
Thank you for you taking the time to share your experience today, we really do appreciate your kind comments.
Kind regards,
Claire
It helps older people very good service
It helps older people very good service
3 juin 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We really appreciate you sharing your experience with Age Co, and we're very pleased to hear you found our service very helpful.
Thank you for taking the time to leave us a review, we do welcome all feedback from our customers.
We look forward to assisting you again in the future.
Kind regards,
Claire
I was glad I could call someone on the…
I was glad I could call someone on the telephone to clarify things rather than just filling in forms
26 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello,
We are really thankful for you sharing your review of our service.
I'm especially pleased that you got the clarification you needed from one of the advisers.
Thank you for taking the time to share your review of Age Co services, we look forward to helping you again in the future.
Kind regards,
Claire
Helpful and understanding
28 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello,
Thank you so much for sharing your Age Co experience with us.
We're very pleased that you found us to be both helpful and understanding, we always aim to provide the highest level of service to our customers.
We really appreciate you taking the time to leave a review.
Kind regards,
Claire
I found the experience rewarding as I…felt I was valued
I found the experience rewarding as I felt Age Uk caller was understanding and helpful
22 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for taking time to let us know about your experience with us and I am pleased that you feel understood and valued.
We always strive to provide a first-class service for all our customers and I am glad this has been your experience. Thank you again for leaving your review for us.
Kind regards
Jayne
Be prepared in case you have to speak to the worst employee ever
I guess all companies have good and bad staff. I found both at Age Co. Salesman was excellent and provided balanced guidance and prices. But after that, it went really wrong. If I hadn't already cancelled the other tendering firm, I would have gone back to them because the Age Co employee that I dealt with in the "sales" team was truly awful - so bad that he virtually accused me of lying and I was so stunned that the phone call ended suddenly. Supply and installation of stair lift by Handicare was excellent. My advice? Look elsewhere.
Update. Experience taken on board by Jayne who has soothed my irate brow and promised to investigate! Thanks, Jayne.
19 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for letting us know about your experience with Age Co and I am sorry to learn that the salesperson was awful. We do always strive to provide a first-class service for all our customers and I am sorry this has not been your experience.
Please allow me to reassure you that we welcome all comments from our customers as this helps us to address any issues and improve our service wherever possible. We would like to discuss this matter with you further, so please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (lines are open Monday to Friday 10.00 - 16.00)
Once again, thank you for leaving your review for us and we look forward to hearing from you again soon.
Kind regards
Jayne
Excellent price
Excellent price, comprehensive insurance. An intrusive amount of (in my opinion) information require for my named driver.
6 mai 2025
Avis spontané
Réponse de Age UK Trading
Hello
Thank you for leaving your review about Age Co Car Insurance and letting us know that you are pleased with the premium and the level of insurance cover provided.
I am sorry you feel the information required for your named driver was intrusive and I am sorry for any distress this has caused you. Please be assured that I have shared your comments with our management team.
If you would like to discuss this matter with us, please contact us directly at Customer.Relations@ageco.co.uk or call us on 0800 055 6205 (Lines are open Monday to Friday 10.00 to 16.00)
Kind regards
Jayne
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