Allied Express; Avis 

Tracking numbers are useless and do not update. Staff have zero knowledge and seemed uninterested.

asked for a quote on moving our house furniture and belongings from Toowoomba to Brisbane .The gentleman arrived looking very scruffy (not professional).It took him about 5 Min and said he would email the Quote. The price was $8000.00.We only have a 2 bedroom villa 31 cmeters. He quoted for 43 cmeters
I would not recommend this Company to move your possessions They are a rip off. We have since received another quote from a reliable well known company of $5000

My delivery, which was meant to arrive at my address in NSW, was split into three boxes. One was somehow sent to Brisbane (yes, a completely different state), and the other two were returned to the depot because the driver “couldn’t deliver” — even though I was home all day waiting. No knock, no call, no delivery attempt.

When I contacted Allied Express, they had absolutely no idea what had happened. Their only solution was to “email the delivery department.” That’s right — emails. No one seemed to take ownership or responsibility. Thank God they don’t have to use actual communication skills or face people in person.

I asked for a redelivery time frame, and they couldn’t give me anything. Just a vague “we don’t know” followed by “talk to the merchant if you’re unhappy.” What kind of customer service is that?

They have one job: deliver packages. And they failed it miserably — not once, but twice on the same delivery. Their excuse? “Mistakes happen.” That’s not a mistake — that’s pure incompetence.

Avoid this company at all costs if you want your parcel to actually arrive where and when it’s supposed to.

I ordered a bed and mattress through Fantastic Furniture, shipped by Allied Express. I took the day off work on the day I had been told to expect the shipment - nothing. I spent hours on hold with both Allied Express and Fantastic sorting it out.

The day it was delivered was a shambles. I had taken another day of work. I live alone, am a small female and on the older side, so I had not given authority to leave. But when 4.30 came and went with no delivery, I rang and was told it had been delivered. There was no knock on the door, the heavy boxes had just been dumped out the back in the rain. I injured myself dragging them in.

Allied Express blames Fantastic, and Fantastic blames Allied Express. I don't care, I will never deal with either of them again. Worst experience with a delivery service.

Unfortunately I had a package from Amazon sent to Tasmania using Allied Express. It was supposed to be delivered by the beginning of the week, and has been sitting in a depot in Devonport since previous Friday. Yesterday I called the national number to enquire about it and was connected to possibly the most disinterested customer service provider I’ve ever encountered. Had I paid for priority delivery? Not that it matters outside of Sydney or Melbourne. These are some of the comments from this particular operator. She put me on hold to “speak to the depot” and apparently spoke to someone who was supposed to enquire about the package and then contact me. There has been no further contact and all I notice is that the tracking has a cut and paste update of the previous Friday. I would not recommend this service to any online retailer, as it will only cause frustration for your customers and let you down.

never got my package sent to the wrong address and they didnt do anything about it except give me runaround im out 307.00 dollars

Been a month since the estimate delivery time!
Still not been delivered despite getting messages say my package will be delivered today but it never comes!!!
This company is a scam!!!!!!

Shit company. Worst in the world. I have a 2-part item, they delivered only one part and I have to call them everyday now to check when they will deliver the other part. Cant believe this crap service is still in business in Australia.

Wish I could give a 0. 1 is far to good for this absolute BS of a “delivery service”

Fancy delivering 1/2 box parcel then taking almost a month… and counting for the next box to be delivered.
I wouldn’t even send dog poo with this company.
With the amount of horrible reviews, I doubt any of you will have jobs soon.
Do better!!

I bought a ladder and a shed from Allie Express and I received two small packets of slimy goo. When I reported this they said that items were delivered. They were no help.

Driver is a menance on the road, changing lanes mid turn on a double lane road with no idea how to check blind spot. Needs some basic training before becoming a public liability on the road

Worst courier I have ever used. No communication and time frames on delivery has been horrific . If they are the cheapest, pay the extra and use someone else!

Horrible. I never got my order and they said they sent it to someone else’s name and address and would not give my money back. Also PayPal would not give my money back. Now I will report the company to the better business bureau and anyone else who will listen. I heard that Ali express responds if a complaint is done. Can’t believe this business is able to function. I saw a lot of reviews with people having my same problem. And some never get their money back. $200 is too much to pay and not get an item. Ridiculous.

Allied Express dropped our pallet of goods off the forklift, smashing 8k of product. They say 'oh well sucks to be you' because you didn't take out warranty so no compensation for you. Allied Express were negligent and even told their staff 'shhh, don't tell anyone'. 29/3/2025 Update - since abandoning Allied we've never been so happier. Found other couriers that are fantastic for us. We are now using Freightmate and Couriers Please Direct. So if you're having nightmare experiences with Allied, I highly recommend ditching them just as we did. You'll be much better off both financially and mentally!

review updated. Just launched credit card dispute with your financial institution. Don't waste your time chasing parcels if they are delivered by allied express or sellers choose to use their service. I wish I can give negative stars. Items still not received. I finally got on hold of them on the phone. They claimed that the items have been delivered with a signature and a lady with last name wolf took the parcels.

This is an Asian household and no on has that last name. They then claimed that actually the seller authorized them to leave onsite and there is nothing they can do about it.

Leaving onsite does not equal to delivery with signature. They just bluntly lied on the phone and finished the conversation.

In future, I will launch credit card dispute as soon as I found out any seller of my online shopping uses Allied express. hopefully this gives a loud message to both the seller and the courier.

original post below :

I had two online shopping completely screwed up by the last mile courier.

To those reading the review, the following is a letter I sent to Allied Express regarding one of my online order.

to Allied Express,

I am writing to express my serious dissatisfaction with your service regarding the delivery of my parcel (Tracking Number: AOE11943613Q).

Your tracking system claims the parcel was delivered on 20th January 2025. This is absolutely false.

I have thoroughly reviewed my security camera footage of all entries of my property, and there was no delivery attempt made at my property on the stated date.

Furthermore, I want to emphasize that I did not authorize the parcel to be left onsite under any circumstances. Therefore, if the parcel was left at the address claimed, it was done so wrongfully, likely to the wrong house and the wrong person.

Adding to this frustration, your service has already exceeded the expected delivery timeframe by more than 48 hours (was meant to be delivered by 17th Jan 2025, after the date had been delayed twice already).

I have also informed the seller about this issue.

I demand that you:

Locate my parcel and deliver it to the correct address.

If the parcel is lost, provide a full refund of the item value, along with any applicable compensation for the inconvenience caused.

Please address this issue as soon as you can, and provide a resolution without further delay.

If I do not receive a satisfactory response or resolution by 21st Jan 2025 5.30 pm, I will have no choice but to escalate this matter further.

I expect your prompt response to resolve this matter without further escalation.

If you get a choice of courier, do not pick this company. They were 5 business days late with my order. Their tracking system does not update enough, plus the updates are not very specific. My order was in good condition though and the customer service line representative I talked to was very friendly and thorough though.

Very bad company for quality of service. Should be a shame running a business in providing service. If can’t even do bare minimum of a decent communication to the customer. If you can others company please do so and save yourself and headache and stress dealing with this people. They proudly just don’t care!

Worst delivery company ever, this company should have there ABN taken away! Ordered an aircon outdoor unit arrived damaged like it was thrown off the truck, sent this back and then got sent the wrong one, then sent this back and my new replacement was then lost. Was told it was delivered on the 23rd December by the customer team, I told them it wasn’t delivered as I was home all day. No proof of delivery could be supplied, just rocked up randomly today two weeks later! What a joke don’t use this incompetent company as the chances are you will also have drama’s!

I don't have anything to add that hasn't already been written about this utterly useless business. In the past month alone, they have damaged, beyond repair, a shipment from NineBot and have seemingly lost another large, expensive package from another company. I have submitted an enquiry but have not heard anything for 5 days.
Your core business is delivering stuff. How the hell can you get this so wrong and why the hell do companies insist on using your services?
It is telling that my broken package was collected for return by FedEx and not by these clowns.
I wouldn't trust Allied Express to deliver bad news much less pay them to carry goods of value.

This company has no idea what they are doing.
Their customer service officer tells me my parcel is in the Sydney depot, the tracking and trace website says they have it in the depot.Yet an email from company says they do not have my parcel.
Where is it? Do not trust this company and I would discourage any organization from using them and to try another courier service.
I would give zero stars if I could.