Allied Express; Avis 

This is the worst freight company in Australia.
I've had a parcel just sitting in their state arrival depot for a week - Christmas is five days away.
Due to be delivered on the 16th originally, I am now being told it might be sent out in the next week, and will most likely not arrive for Christmas - and it has all my presents for my family in it.
Multiple calls to the company have not seen the package move from the depot. They make it very clear they do not care.
The multiple low star ratings for this company are spot on. They are falsely representing their ability to transport freight in an acceptable time frame. Their system for dealing with problems is broken, and they do not care.

Easily the worst courier service in Australia. If I could give 0 stars I would. This review is from the point of view of a retailer. They pick up orders, take longer than any other couriers to deliver and regularly leave customers wondering where their purchases are. The biggest scam they have going is drivers saying they attempted delivery. However when customers with surveillance on their property check. There was no attempt.

Probably the most amateur Courier service in Australia.
Total losers in every respect. They are great at taking your delivery charges but just hopeless in delivering in a reasonable time. They picked up a small package from Sydney for delivery to Canberra on the 9th Dec 2024. Tracking tells that the parcel arrived in Canberra on 11th Dec. Its now 5pm on 18th December and still no sign of the goods. Sent them an enquiry 2 days ago and still no reply.Dont now know when/if I will ever see the parcel. Will NEVER use them again and I'd suggest you shouldn't use them either.

If only Trustpilot had a Zero star rating.

I've been tracking my parcel ( courier company chosen by online store) and it says it arrived at the nearest depot 9 days ago. I've spent 3 hours on the phone trying to reach customer service at Allied Express with my longest waiting time of 20 minutes. No one answers...EVER! I've also sent an online enquiry-also not answered and just sent another email.
My experience of most courier companies (except AUspost) has been bad but at least they usually answer the phones, even if they give an excuse!
If it was my choice, I would never use this company.

They force you to give a star before I can add a comment. This company is the worst ever!
shut down their service in our city and left us dangling without any clue as to where and what courier is handling their service here. Another service helped me track them down. We had to pick up our package which they said had been there for a while and buried under other boxes. Shame on you Allied Express!

Giving a 1 Star because I cannot give them 0. The worst experience I've ever had with a Courier. Total lack of communication between their customer service and logistics, and also with the client. Failed to deliver on the estimated date, failed to deliver again on another 2 days they promise they would, and when it finally got delivered, they refused to get my item in my unit as they didn't want to lift it and the truck driver advised they were only hired to leave at the door. The poorest service I've ever had and would recommend avoiding them at all costs.

This Company is a disgrace and should not be in business. They told me they did not deliver and then told me they did deliver . Well they didn’t deliver . They were supposed to knock on my door and get a signature . Well there was know signature as there was no delivery, they treated me line I was an imbecile.

Bloody hopless mob of condescending a holes .

Writing this for my neighbour.
I just witnessed an Allied Express truck deliver 2 packages to their unit, where the middled-aged guy inside the back of the truck was muttering to himself while slamming their packages roughly onto the little trolley, and then proceeded to rearrange other packages large and small inside the truck by throwing them, slamming them around, and punching them as well. This man should be fired for behaving so unprofessionally, but given all the other reviews of the company here, i'm sure he won't be.

* NOTE:
I will say, i did not see the younger offsider guy mistreat the packages further as he left them by my neigbour's door.

Avoid this company at all costs.

Left my FURNITURE deliveries at the wrong block when it says in delivery notes what to do. I have a disability snd cant carry 60 kilo boxes myself

It’s’Above and beyond’ service. Kudos and a very big ‘thank you’ to Christy, Supervisor extraordinaire who also has amazing customer service. I’m so sad to hear of some peoples bad experience with Allied. I did have an issue but I followed up and received amazing service.
On a Thursday, I found my delivery had been returned to their depot, it should have been left at my front door but because of the extraordinary ‘rain’ we had been having the Courier had decided to keep it onboard rather than risk it being damaged. I had stipulated the delivery to be ‘left’ as it was an item that was being used asap. This was on a Thursday. I had originally been told that there was a Gold Coast depot that it would have been taken to, so I had resigned myself to going and picking it up. I rang at 8am Friday morning and got put through to the Brisbane branch, only to be told that it wouldn’t be delivered till Monday. Having further asked to speak to a Supervisor, Chrissy explained that there was NO Gold Coast depot and they shouldn’t have told me that as it was returned back to Brisbane. I live at Tweed Heads. I was so upset and partly angry as I had left instructions to leave the rather large item at the front door. Christy calmly explained about the Couriers sometimes getting into trouble by leaving items when asked only to have them damaged eg weather. All this I totally understood but I had a pretty safe dry spot for them to leave it. Christy was so nice…. The Gold Coast Courier had already left but She asked me to leave it with her and she would try to get it sent (specially) back to me… not only did I receive my parcel that day, I was kept in the loop on its progress. I do get deliveries from Allied express from other dealers as well and have never had an issue. Usually if I’m home I always get a cheery ‘hello delivery’. If you send a package, maybe look to Allied Express for that little bit of extra service and fantastic piece of mind. Thanks again Christy. Hope you are appreciated there.

DO NOT USE ALLIED EXPRESS !! Total disgrace. Every review you read is exactly what happened to me. Did not ring gate bell and left a stupid card. Redelivered 3 days later and I asked them to ring doorbell if not home call me and I will open gate remotely. Watched the driver on my CCTV jump out of truck and leave it on the footpath and drive off. DO NOT USE THIS COMPANY. My prediction - It will go bust I the next year !!!

I ordered an external drive which had to be formatted, then promptly stopped working after 1 day. The seller said he would send a replacement. 4 months later, I still have not received the replacement and Allie Express will not refund my money unless I provide a picture of the defective product which I threw out after the seller said he would replace it. After I write about 10 more bad reviews, I will be closing down my Allie Express account and will NEVER buy anything from them again. Temu is a far better option. The returns are easy and they are on your side when a seller tries to rip you off.

Worst experience ever! Babe sellers don’t speak English and take forever to get back to you. The tracking information is a joke and no English website to be able to track it. It took a month to get. I will never order from them again.

i have used allied express 3 times now, and every single package that I recieve from them is late without fail

I usually have a good experience with allied express, but
Ordered a few hundred dollar wig through allied express from the vendor Beeos Hair. The item was never delivered, but marked as delivered. They asked for proof. How can I give them proof if I don't have item? They are refusing to send refund. They send emails stating send proof that item was not delivered, then send another email saying my thime to respond has expired and they my request has been denied they have to pay and side with vendor!! I wanted a full refund, or the item I ordered !

Heavy package was dropped off on driveway next to road. No message or call to say it was there. Had to hire someone to bring the 52 kg package to my house. I don’t understand how these people stay in business. Useless!

Kogan online order
22Oct -Allied express was the courier and there was no communication from them prior to delivery. Delivery person has visited and have taken back the goods saying that no one was at home when my wife was at home whole day. I have seen a popup in Kogan app about the delivery and found out they hv left a message in my post box to reschedule the delivery. When I have called them, the operator said the driver was supposed to send an SMS before delivery but I haven't received any. Then I checked with them what number they have and confirmed that they have my number. They said they are going to deliver it next day 23OCT. I have called them 3 times today (23OCT) and checked with them for any update. They said will be delivered between 1 pm to 5.30pm. I hv called them back again around 4.30pm, after waiting entire afternoon,they said the delivery driver is near my area and will be delivered by 5.30pm. waited until 5.45pm and tried to ring them. Their office closed by 5.30pm. they could leave the item at my door if they have sms me prior to visit. Probably I will have to pay for the redelivery now.

I changed my review from a 0 to a 10

Parcel worth $1100, I left instruction for parcel to be left behind a door, parcel was left on my front grass, we were home but driver did not knock or try to contact us. To top it off, only 2 of 3 parts were delivered.

Proof of delivery was signed, but not by anyone in my family.

Keep clear of this company

ALLIED EXPRESS couldn't organise a sock draw.
They delivered 1 of 2 large parcels to the correct address on the 16th of August the other to the opposite side of the country.
Tracking tells me my parcel 2 is in our local warehouse on the 21st August for 36 hrs currently and will not be despatched to my location (20 minutes away) until 26-27 August.
To say this company's standards and care factor are well below average would be a huge understatement.