Allowance Assist Avis 

267
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I was really apprehensive about applying for the attendance allowance but allowance assist put me completely at ease, very supportive in completing the claim, kept me up to date all through the proces... Voir plus

Noté 5 sur 5 étoiles

From start to finish it was seamless. All staff were kind understanding supportive and very knowledgeable about getting the right result which they did. To be honest I am very impressed with the servi... Voir plus

Noté 5 sur 5 étoiles

5 stars to Allowance Assist and their very professional, polite, supportive and attentive staff. I was very apprehensive when I decided to apply for Attendance Allowance, not knowing where to start. T... Voir plus

Noté 5 sur 5 étoiles

From the very first minute when I contacted allowance assist they have been brilliant, very friendly and knowledgeable, The process of filling the application form out which they do based on questi... Voir plus

À propos de l'entreprise

  1. Soins aux personnes âgées
  2. aussi dans
  3. Agence de services d'aide à domicile
  4. Aide à domicile

Écrit par l'entreprise

At Allowance Assist, we make it easy for eligible pensioners to claim Attendance Allowance. With over 60% of personal applicants being rejected due to complexity, our expert team takes the stress out of the process by handling everything for you. We’ve helped hundreds of pensioners successfully receive the financial support they’re entitled to with a 95%+ success rate. Friendly, honest, and efficient support from start to finish.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

267 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,9

Tous les avis

(267)

204 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Beware of this company!I paid a £50…

Beware of this company!I paid a £50 deposit,I then cancelled on the same day,and they will not refund the money. Thank you for your reply,this will now make people aware,that the £50 deposit will not be refunded,if the client decides to cancel the agreement,within the 14 day cooling off period.I did try to speak directly about the,cooling off period,but was unfortunately just left on hold.Hence my review.

28 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hi Michele,

We're genuinely sorry to see that you've been left unhappy with your experience. As a small family-run business that cares enormously about the service we provide, we were particularly saddened to see the suggestion that people should “beware” of our company, and we feel it's important to provide some context around what happened.

You initially contacted Allowance Assist for help with an Attendance Allowance application and booked an appointment with our team.

Three days later, you attended that claim appointment, which had been specifically reserved in one of our Claims Managers' diaries to undertake the work required to prepare your claim. Had you decided during those three days that you no longer wished to proceed and cancelled before we provided the service, there would have been no charge.

You attended the appointment and our Claims Manager carried out the detailed consultation and work required to progress your application.

It was only after this work had been undertaken that you decided you no longer wished to proceed.

Despite this, we chose not to pursue the remaining £370 service fee that would ordinarily have been payable under our terms, and waived this as a gesture of goodwill.

At the beginning of the appointment, we explained that Allowance Assist provides a professional claim preparation and support service, explained the work we would be carrying out and confirmed the full fee for that service, you confirmed that you were happy to proceed, and it was expressly confirmed that by continuing with the appointment and using our services, you were confirming your intention to proceed with the Attendance Allowance application through Allowance Assist.

Importantly, the £50 referred to in your review was not paid for an appointment which you subsequently cancelled. It was paid after you had attended the dedicated claim appointment and our Claims Manager had undertaken the consultation and claim preparation work. It was only afterwards that you contacted us to say you had changed your mind.

As a small family-run business, considerable time and resource goes into every application we prepare, both during the consultation and in the work surrounding the preparation of a claim. We completely respect that you ultimately decided not to continue, which is why we chose to waive the remaining £370 rather than pursue that balance under our terms.

We simply feel it's important to clarify that this wasn't a case of paying £50 for a future appointment and then cancelling it.

You contacted us for assistance, booked an appointment, attended that appointment three days later, the professional claim work was undertaken, and only afterwards did you decide not to proceed.

We're genuinely sorry that the situation has left you disappointed and remain very happy to discuss your concerns with you directly.
Allowance Assist

Noté 5 sur 5 étoiles

From start to finish it was seamless

From start to finish it was seamless. All staff were kind understanding supportive and very knowledgeable about getting the right result which they did. To be honest I am very impressed with the service you offer. So glad I chose Allowance Assist.

28 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

5 stars to Allowance Assist and their…

5 stars to Allowance Assist and their very professional, polite, supportive and attentive staff. I was very apprehensive when I decided to apply for Attendance Allowance, not knowing where to start. They took the strain away from me, advising and filling in the necessary forms and applying for me. Within the seven weeks I had to wait for a decision to be made l was contacted by someone from their team on a weekly basis which was very reassuring to me. I've now received my first payment and can't thank Allowance Assist enough for their brilliant work on my behalf and again away them 5 stars.

1 octobre 2026
Avis spontané
Noté 5 sur 5 étoiles

Attendance allowance claim

I was really apprehensive about applying for the attendance allowance but allowance assist put me completely at ease, very supportive in completing the claim, kept me up to date all through the process and contacted DWP when a few weeks had elapsed. I cannot single out one member of staff because they have all been very good. The cost has been well worth it as this company took all the strain from me.i would certainly recommend them to anyone. THANK YOU ALL

30 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Perfect

From the very first minute when I contacted allowance assist they have been brilliant, very friendly and knowledgeable,
The process of filling the application form out which they do based on questions they ask you is perfect, it's over 30 pages long and would have taken me forever, within eight weeks of contacting them I have now received a payment!!, they are just so good

23 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

One the most honest polite companies I…

One the most honest polite companies I have ever dealt the staff are all very pleasant professional and positive with good knowledge they helped me get what I was due which will be life changing. My sincere thanks to you all.

23 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

My wife and I would like to thank…

My wife and I would like to thank allowance assist for a friendly and professional experience from start to finish, I watched an advert on facebook advertising how easy and hassle free it would be to put our faith with allowance assist to take control of form filling after an easy consultation questionnaire with one of allowance assist colleagues which lasted no longer than 45 minutes, my wife and I decided we had nothing to lose as had tried to apply for a number of claims without success, a member of staff kept in touch on a weekly basis for updates and even chased up when they thought we should have heard from DWP AA within 4 - 5 weeks, to our amazement my wife recieved a cash payment in her bank account 5 weeks after sending completed forms to DWP proving an accepted claim, I contacted allowance assist immediately relaying our joy to a lovely lady named Chloe and she confirmed my wife had been awarded the higher rate of attendance allowance! We would like to thank Chloe and all the lovely staff of allowance assist for a very friendly and professional service from start to finish at a very reasonable price.
Kind regards
Mr & Mrs Sime.

21 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Stephen,
We really appreciate your feedback and thank you for using Allowance Assist!

Noté 5 sur 5 étoiles

FIRST CLASS SERVICE AND COMMUNICATION…

FIRST CLASS SERVICE AND COMMUNICATION REGULAR UPDATES VERY POLITE AND CURTIOUS OVER THE PHONE
I WOULD HIGHLY RECOMMENDED

21 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello David,
thank you kindly for recommending our service and we really appreciate you leaving us a 5 star review.

Noté 5 sur 5 étoiles

I am only in the first initial process…

I am only in the first initial process of making a claim on behalf of my relative but can honestly say that they were extremely helpful, understanding and easy to talk to. I spoke to a lovely woman called Amirinda who was very professional and has gave me confidence that they will work with all my relatives best interests in mind.I highly recommend.

17 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Nicola,
We are glad to know that we could help and we are very appreciative of you leaving us a 5 star review!

Noté 5 sur 5 étoiles

highly recommended

Excellent service from the company. Friendly helpful advice from all staff. Delighted to receive the higher rate of assistance allowance.
Very positive experience.

14 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Joan,
We are very glad to know that you found our service helpful and thank you kindly for recommending us!

Noté 5 sur 5 étoiles

\Everyone was very pleasant and…

\Everyone was very pleasant and helpful. The help with filling in the form made what would have been difficult and lengthy become easy. i did find that a few less phone calls would have been sufficient . Thank you to all involved.

10 juillet 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Alice,
We are pleased to know that you found our service helpful and we are all very grateful of you leaving us a 5 star review.

Noté 5 sur 5 étoiles

Attendance allowance application

Allowance assist have offered an excellent service from start to finish, they have been efficient and empathetic throughout. They made the whole process absolutely painless and it was well worth the fee for a seamless and painless process. We would highly recommend them

14 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Jackie,
we are all so thankful for your kind words and we are glad to know that we could support you in every way possible!

Noté 5 sur 5 étoiles

Thank goodness I found this organisation…

I only found out about Allowance Assist by chance but I am so very glad I did find them. From start to finish the customer service has been first class. I received regular phone calls to see how my health was and how I was doing generally. The help I received with the application process( which is very detailed ) was exemplary. Everyone I dealt with at Allowance Assist was friendly and courteous to a degree and nothing was too much trouble for them. I would give them more than 5 stars if I could! Having been turned down for Attendance Allowance once previously it was pure joy to deal with an organisation that was both very good at what they did and were also a very caring organisation. I cannot thank them enough.

14 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Edward,
we are so happy to know that we could support you and we are extremely grateful for you giving us such positive feedback and leaving a 5 star review!

Noté 5 sur 5 étoiles

I was very impressed with Allowance Assist

I was impressed with the very first contact with Allowance Assist, who explained the process clearly and in detail. If you have ever claimed a benefit before, you will know how difficult the questions can be and applying for an Attendance Allowance is no easy task.

Allowance Assist helped guide me through all the questions and prepared the application. All I had to do was check the details and provide some additional information (in my case some medical reports), put it in the post and wait.

I received a number of calls from Allowance Assist to check that all was well and asking if I needed any help. Every member of the team were extremely nice to talk to and the service was fantastic.

I received confirmation that my application was successful after just 7 weeks and was given the higher rate. As the payment is backdated, the payment I received more than covered their fee, which considering the benefit is tremendous value for money.

If you are looking to apply for Attendance Allowance, please let Allowance Assist help you, you won't regret it!

11 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Ian,
we are extremely appreciative of you recommending us and thank you for using Allowance Assist and leaving us a 5 start review!

Noté 5 sur 5 étoiles

My personal recomendation and experience with Allowance Assist.

My experience with Allowance Assist was one of complete satisfaction. They were successful in upgrading my Attendance Allowance claim to the top level and they repeatedly chased them to ensure that my case was being considered. I was continually informed by Allowance Assist at what stage my claim was at and I was very pleased they were ultimately successful on my behalf. I fully recomend this organisation.

10 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Graham,
we are happy to hear we were able to assist you and we are very grateful of you recommending our service,
thank you for using Allowance Assist

Noté 5 sur 5 étoiles

After several attempts myself to be…

After several attempts myself to be rewarded this benefit and being refused each time.
I once again thought I would try this year using this service, the service has been second to none, the application made simple, and the staff were constantly on the ball, with a result of yes.

9 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Zoe,
we are happy to know that we could help you and we are thankful of you leaving us such positive feedback, Thank you for using Allowance Assist!

Noté 5 sur 5 étoiles

Right from the start they were so…

Right from the start they were so helpful and so polite and helping every step of the way.
Explaining everything over the telephone
Just amazing
Once all the docs were completed they arranged the docs to be picked up from our home.
I was contacted regularly till the application was successful and the payment was made into my bank account.
I have no hesitation recommending them to anyone who needs them.

9 septembre 2026
Avis spontané
Logo de Allowance Assist

Réponse de Allowance Assist

Hello Mr Kundi,
we are happy to know that we could support you and we are pleased to know that you found our service helpful, thank you for using our service we appreciate it!

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