Allum and Sidaway Avis 

Nicki at the Gillingham store has now done two helix piercings and a tragus piercing for me and I am absolutely thrilled (one in late September, and two in December). She is calm, professional and patient, ensuring that I was totally happy with the positioning before going ahead with the piercing, making the whole experience very reassuring and a pleasure - not at all intimidating or scary. I can highly recommend the whole service and have told friends about Nicki, who have also been really happy with the piercings she did for them. I will definitely use Nicki again in future.

Do not go for piercings.
I had 3 earlobe piercings done in Dorchester over 6 months ago. Two with the Inverness method and one with a needle. The Inverness piercings seemed pretty straight forward. The needle piercing was very traumatic. The two assistants couldn’t screw the jewel of the earring into the post and subsequently dropped it twice. They finally screwed it in but not completely, which I found out once the swelling had gone down and I could see the exposed top of the screw. It turned out the £79 earring had been bent in the process. I left with a very sore and bloody ear. Months of difficultly, pain, irritation, one infection, a piercing bump and anxiety led me to book an appointment with a professional piercer. Her piercing studio did not have the neon lights or fake plants that make A&S ‘instagramable’. It was more like a doctors surgery, sterile, clean, safe. This APP approved piercer was able to determine that the piercings I had done were pierced at odd angles, not straight and all the backs were touching each other causing irritation. She told me that the post should have been downsized and screwed in properly. I would not recommend A&S for a piercing. The piercers are not nearly knowledgeable enough and booking should come with a warning. They are essentially very polite shop assistants, clueless about piercing.
Hopefully this will prompt A&S to provide better training for their assistants as their current offering is not good enough.

Katie went above and beyond to ensure my dress was on time and fitted. The bridesmaid's dresses were also on time and looked amazing. Can't thank you enough for everything you did, you really are a star.

Katie made finding my dream dress the best experience I could have asked for.
After feeling so nervous and so self conscious she helped me pick out a range of dress and took her time with me to help me find my dream dress all whilst making me feel excited and beautiful.
I could not have asked for a better person to give me advice and confidence.

Having a problem with an item of jewellery I bought from another Jewellers Allum and Sidaway have been so helpful. They have gone above and beyond anything you could expect. Their customer service is second to none. The shops are beautiful, its a special; experience.

Had my ears pierced for the 4th time in the Dorchester branch. Lovely staff very clean set up made me feel very comfortable. Will be going back.

Carolyn made our experience of buying our wedding rings amazing. She was very knowledgable, and informative. She made us feel very comfortable, and she made it feel like a very personal service.
The price was very reasonable, and she made sure we got the best price we could for what we were buying.
Thank you very much Carolyn, it is an experience we’ll always have fond memories of.

Amazing service. Will definitely be using again. 🙂

Always amazing service by the whole team! So smiley and friendly whenever I pop in, no job ever too small! Popped in today for a battery was done whilst I waited within 5 minutes!!

Absolutely disgusting. This retailer sent me completely the wrong beads, not at all what I ordered. I was told they do not provide free returns labels and they would not reimburse me for the postage paid to return the items. Absolutely avoid, very very poor service very untrustworthy con artists, please ensure you avoid them.

I had my watch glass replaced in Ringwood when I cracked it recently. The repair looked great but after a few days a stress crack appeared (just one of those things, not their fault). I rang them up yesterday and then took it back in as requested. They no only replaced it again free of charge but the helpful assistant dropped it back to me at home. Fabulous customer service!

The Ringwood branch of Allum and Sidaway is amazing.The staff are always helpful bright and engaged.
I recently had a ring resized and it was delivered back to me in the evening on a staff members way home.It’s thoughtful touches like that the you do not get shopping online.Support your local shops!

I recently purchased jewellery including earrings from the Salisbury store.
The sales assistant clearly stated that I could exchange them if they were not suitable as a Christmas present.
When I tried to exchange them they refused stating that it was company policy not to exchange earrings.
I pointed out that this was not explained to me at the point of sale. The assistant smugly referred me to the terms on the receipt. My dissatisfaction lies with the staff who lied about the exchange.
Very shabby service.

We had our wedding rings from Allum & Sidaway and from start to finish the whole team were amazing. Also had a large range of gifts for my bridesmaids. Would highly recommend 🌟🌟🌟🌟🌟

Excellent service and really friendly staff. Beautiful jewellery. A winning combination

A wonderful store. The staff are always friendly and extremely helpful, always going above and beyond to help. An amazing collection of jewellery to choose from.

I go here a lot, for batteries and repairs. They always are amazing with service. Girls are really helpful, know their stuff, and the manager is a whizz with watches. Defo recommend

I was looking for a Ball watch and saw the model I wanted on the company's web site. I bought it at a great price and the service and after service I can only describe as outstanding. I sent the watch back to have the bracelet adjusted. They got it on a Saturday morning, adjusted the bracelet and had it back in the post at 11.30 am, the same day! If I lived nearer to them (I am in Scotland) I would go into one of their shops to thank them personally. Definitely recommended.