Allum and Sidaway Avis 

209
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Fantastic service Called to check on something and the staff was extremely helpful Order was delivered very fast Very easy to use website

Noté 5 sur 5 étoiles

The diversity of their range of rings was completely unexpected... marvellous, with extensive tailoring of dimensions, stones, materials of each ring. Chloe was very helpful and informative as she pa... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The packaging was beautiful, delivery was very fast and price was fantastic. Would definitely buy from them again!

Noté 5 sur 5 étoiles

Just wow! 😍 The whole experience has been incredible. The presentation is absolutely beautiful, and the thought and care that goes into every piece of jewellery really shines through. It's all so bea... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. aussi dans
  3. Bijouterie fantaisie
  4. Bijoutier
  5. Fabricant de bijoux
  6. Horlogerie
  7. Joaillier

Écrit par l'entreprise

Established in 1942 by Dennis Allum, mending clocks and watches from a shed in the garden, Allum & Sidaway is now a multi-award winning independent jeweller. We have have six unique jewellery stores, a fantastic team and the best customers! We stock an impressive collection of jewellery, watches and top brands – providing an unforgettable retail experience.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

209 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(209)

73 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

These cufflinks are impressive

These cufflinks are impressive. I already had a pair but wanted to purchase a gift for a friend. We both work in aviation and he so admired my jet engines.
He will now have a set of his own.
Fantastic quality, service and presentation. I am thrilled with these, for a second time. Many thanks

24 septembre 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us. Such a thoughtful gift, We are sure your friend will love them as much as you love yours. Bravo on the idea!

Noté 5 sur 5 étoiles

Great Sellers

I have bought many items from this seller with no problems. They provide good communication, well packaged goods and good customer service.

6 septembre 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and another 5* star rating! We are thrilled to hear that you had such a great experience with us, we look forward to assisting you again in the future.

Noté 5 sur 5 étoiles

Excellent customer service and…

Excellent customer service and delivered quickly.
So helpful. My wedding jewellery is now complete.

4 septembre 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us. We wish you a fabulous wedding day in your new jewellery!

Noté 5 sur 5 étoiles

Brilliant service

Easy to order and fast to deliver quality product.

28 août 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us.

Noté 5 sur 5 étoiles

Great delivery service

Great and fast delivery service

13 août 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us.

Noté 5 sur 5 étoiles

First time using this company but won’t…

First time using this company but won’t be the last. Excellent speedy service. Securely packaged. Best price I could find

26 août 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us.

Noté 5 sur 5 étoiles

Had my girls ears pierced in…

Had my girls ears pierced in Shaftesbury was very quick and friendly will go again

13 mai 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us.

Noté 5 sur 5 étoiles

I came into the store today and had a…

I came into the store today and had a lovely warm welcome from Kathy , nothing was too much trouble when I explained what I was looking for she showed me a selection of rings . She was extremely patient and knowledgeable. I would 100% be shopping here again what an assent to your company she is . Very happy customer.

23 août 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your wonderful review 5* star reviews! We are thrilled to hear that you had such a great experience with us. We will pass your kind words on to Kathy and hopefully we will see you again soon.

Noté 5 sur 5 étoiles

Great services and great staff

I went to get welded bracelet firstly for myself and then for my daughter. Selection of bracelets and great attention given to us by Jade and Laura. I have worn my bracelet now 2 weeks and it’s great. I highly highly recommend Allum and Sidaway for this service and also recommend their piercing service too…. I have had numerous piercings done.

21 août 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway


Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you and your daughter enjoyed your visit to Allum & Sidaway and that you’re loving your welded bracelet. Jade and Laura will be thrilled to know that their attention to detail made your experience special.

We’re also pleased to know you’ve had a positive experience with our piercing service. Your recommendation means the world to us, and we look forward to welcoming you back for any future services.

Noté 5 sur 5 étoiles

I ordered a Tissot watch online

I ordered a Tissot watch online, incredibly helpful staff who phoned to check something immediately after purchase. Watch arrived less than 24 hours later, beautifully wrapped and boxed with a handwritten note. Impeccable service, thank you very much. Will definitely use again.

30 juillet 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for sharing your wonderful experience! We are so glad we are able to help you with your experience, and we really appreciate you leaving such kind words. Have a lovely day.

Noté 1 sur 5 étoiles

Really bad experience

I don’t feel well writing a bad review , but unfortunately this company really deserves it. I have ordered a Tissot watch from them, only because they had option for next day delivery, while from the original Tissot website you have to wait 2-4 days for it. The watch was priced the same as everywhere else £415( not being discounted, or mentioned anywhere that it is pre-owned). I received it very quick, good packaging and what to see the watch was without any stickers and with plenty of scratches. I have other Tissot watches at home, which I used for 2-3 years and even they don’t look so worn and scratched as the watch I received. I wrote them an email with the photos attached and they offered me to return this watch and receive another one, even though on their website they didn’t had anymore from this style so I believe they were planning only to replace the strap and send me the same,thus I requested a refund. I’ve returned them the watch and I had to pay £10 for that from my own pocket, even though the fault was not mine that they’ve sent me an used watch and they never offered at least to cover their return. At least they refunded the money quick, but that’s definitely not a professional company and neither it is their customer service. If they want to sell something pre-owned they should not sell it on the price of a new watch and they should mention somewhere that it is a pre-owned watch, additionally they should post pictures of the defects so customers know what they are buying.

23 juillet 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you for bringing this to our attention, and we apologize for any inconvenience caused by your recent purchase experience. We understand and appreciate nobody likes to write a bad review.

We want to assure you that the Tissot watch you received was brand new and not pre-owned. We understand that receiving a scratched item is unacceptable, and we are currently investigating how this could have happened. Our quality control process is very stringent, and this review is not reflective of our standards. Occasionally stock will receive slight scratches in display and upon receiving the item back we do believe the watch in question would fit into that category.

Our intention was to replace the watch with a brand new one from the supplier (which was on order from receiving your first email) in the hope to rectify the situation, but also that is absolutely fine that you had changed your mind in which we were more then happy to oblige and send you a swift full refund.

Regarding the return cost, we regret any frustration this may have caused and we would like to reimburse the £10 return shipping fee to your account immediately. We value our customers and strive to provide the best service possible, and we are sorry that we fell short in this instance. Please contact us via info@allumandsidaway.co.uk for us to be able to take the details we need in order to do this.

We appreciate your feedback and are taking steps to ensure such issues do not occur in the future. If you have any further concerns as well as refunding the refund discussed previously please do not hesitate to reach out to us directly.

Noté 5 sur 5 étoiles

David (Plymouth) was AMAZING!!!

David (Plymouth branch) could not have done more for myself and my fiancé!!! From start to finish he provided first class customer service! He worked with us and our budget and went above and beyond to find what we wanted. David was kind, compassionate and so personable. From changing his lunch breaks to being on and off the phone- he couldn’t do any more, a 5 star experience. We will absolutely be back again! Thank you, David!
Lucy and Donovan

13 juillet 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

WOW, What an incredible review! Thank you so much for sharing your wonderful experience with David! We are so glad you had such a lovely visit and David was able to help you. I will pass you your kind words onto David, which will be thoroughly appreciated.

Noté 5 sur 5 étoiles

Wonderful staff at Plymouth branch

I’m sorry I don’t know their names, but the two female staff found me the most beautiful bracelets for me to choose from. They were so patient and helpful. I just want to thank them for their kindness and understanding.

5 juillet 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for sharing your wonderful experience with our Plymouth team! We are so glad you had such a lovely visit, and we really appreciate you leaving such kind words. Have a lovely day Deborah.

Noté 5 sur 5 étoiles

Kathy was absolutely amazing from start…

Kathy was absolutely amazing from start to finish she helped me pick the perfect ring without being pushy at all, she was really attentive and I couldn’t fault her at all. 10/10 amazing thank you!

30 juin 2023
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your kind, thoughtful word! Kathy is such a ray of sunshine in our Plymouth team, We are so glad she offered you an unforgettable experience and could help you!

Noté 5 sur 5 étoiles

A 10 year olds experience

Hi my name is Megan I’m 10 years old and I had had my ear pierced for my second hole by Nicki in Allum and Sidaway in Gillingham high street. Nicki was very nice and made me feel calm and relaxed while I was having them done and I had a great choice of earrings to choose from. Megan x

11 mai 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Hi Megan,

What a lovely review!! Thank you so much for taking the time to tell us all about your experience! I will make sure to pass your very kind words on to Nicki. We are so glad you enjoyed your appointment and experience with us Megan.

Have a lovely day, Zoe :)

Noté 5 sur 5 étoiles

Katie helped me find my dream wedding dress!

Katie from the Salisbury store helped me find my perfect wedding dress, she really put me at ease from the minute I met her, she listened to exactly what I wanted and made the whole experience super relaxing but exciting. Thank you so much Katie, I can't wait for my dress to arrive! xx

18 mai 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your kind words and taking the time to leave such a gorgeous review! I will be sure to pass your review over to Katie. She'll be so happy to hear how positive your feedback is. :)

Noté 5 sur 5 étoiles

Ordered Dragon Trollbead arrived super…

Ordered Dragon Trollbead arrived super fast and beautifully packaged. Really happy with my purchase

11 mai 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for you review, it’s thoroughly appreciated and will be passed on to our website team!
Have a fabulous day.

Noté 5 sur 5 étoiles

Excellent service,Ive ordered a watch…

Excellent service,Ive ordered a watch online,beautiful packing,quick shipping,top price.Thanks! (4671366A&S)

15 avril 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for you review, it’s thoroughly appreciated and will be passed on to our website team!
Have a fabulous day.

Noté 5 sur 5 étoiles

Such excellent piercing service from Dorchester

Such excellent piercing service from the Dorchester store. I was a nervous piercing customer, they put me at ease, took time and explained everything fully; I felt in very safe and competent hands. It's also a private appointment in a lovely room. I've been back a few times now and cannot recommend them enough. Great selection of earrings to choose from too.

22 janvier 2024
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

Thank you so much for your kind words and taking the time to leave us such a lovely review Anna.
We are so glad you enjoyed your experience. We strive for our Piercing studios to be a professional, calm and Relaxing environment for our client's, alongside our friendly, highly trained team so we are over the moon that you agree and have returned to add to your dream ear stack. We look forward to see you in store again soon.

Noté 5 sur 5 étoiles

Personal service made me adventurous!

I wanted a replacement leather strap for an Omega watch. The assistant in the Dorchester branch was exceptionally helpful. I had intended to buy a brown crocodile strap. However, a rather fetching blue calf leather complimented the yellow gold very well.

The old band was removed and I left the shop with the Omega looking like a new watch on the beautiful new strap, on which the gold buckle had also been attached.

Excellent quality strap fitted free of charge. If I had bought on line the chances are that the quality would have been inferior. I certainly wouldn't have been as adventurous in the choice of colour. And how would I have fitted the strap myself without the right tools?

Lovely people with whom to do business!

21 octobre 2023
Avis spontané
Logo de Allum and Sidaway

Réponse de Allum and Sidaway

We love to hear this!! What an absolutely fabulous review!!
Thank you for taking the time to leave such a kind comment, It is thoroughly appreciated and your words will be passed onto our Team. Enjoy your new Watch strap!!

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus