American Fizz Avis 

Great company Im over the moon with my order I have received the cola chews and cream soda within days I will definitely be ordering again soon thankyou American fizz gang

SCAMMERS AND CROOKS

They take your money and don’t deliver the goods.

They sold Prime for pre order for 3rd week of July, and it is still not been delivered coming up to the end of August.

No communication to customers about it, and they have also removed all trace from their website.

Fraudsters of the highest order. Every man and his dog that sells american imported goods have had Prime in stock by this point and some even get it delivered on regular basis such as Nisa stores, Best Before and a whole bunch of small time sellers.

The fact that small time sellers can get their hands on this but American Fizz can’t tells me they are waiting to fulfil the orders with UK stock when it becomes available even though they advertised US stock for sale, or are selling their stock on eBay for extremely high prices, as there is no way the so called largest supplier of american groceries is struggling to get this over a month since it was promised to be delivered while small timers can’t get enough of it delivered to them!

Would not use this company if I was paid to.

SCAMMERS & CROOKS

Edit:
Bit of a shocking response really. Quite bold to lie on a public trust site like that, Asda have only been selling UK stock, and it is easily differentiated from US stock by the bottle. So saying Asda have been receiving US stock is straight up lies or shows you have no idea what is going on! Also Nisa stores are constantly stocked up on the US version. Therefore it clearly is being imported to other stores.

Secondly, you sold these at a extremely increased price, which was acceptable to many due to the lack of stock and it being the US imported version. If as you say, you are now fulfilling these orders with UK stock once it is freely available, I hope you will be refunding people the difference in price as UK stock is significantly cheaper than what you charged per bottle. I also hope you will let customers know about this before shipping their orders and giving them the option to cancel as you are going to be shipping a different product than what was ordered. I highly doubt this will happen though, as even though you acknowledged as a company you should have and be letting your customers know what is going on you STILL have not sent out any updates.

Honestly the worst company I have had displeasure to use.

I have been a customer for more than a year spending on average just under £100 per order without any issue until a few days ago when americanfizz.co.uk refused to deliver my £140 order. The reason given was courier insurance. I have so far never received any breakages. Though I have not yet found any limits on numbers of units there are now limits to 6 bottles per flavour but no limit to number of bottles in total, so a poorly thought out policy on the fly. There is a note that mentions if a box is over a certain weight then they would ask a payment of £5 but I haven't had that request. So my order was paid for but not dispatched due to this reason and subsequently cancelled and still waiting on a refund.
It seems to me that the issue is with the courier company in their poor handling of the items if they suffer so many breakages.
In my case the company's choice to limit their income for example from £140 order to £36 order and in reality a £0 order is detrimental.
Exceptionally surprised and disappointed at their policy.
So far found 7 other companies that sell the products I want with a much better attitude and policy.

I’m surprised at the negative experience people have had. The delivery company had delays and made a mistake on tracking info, so it was a day later than they stated. However American fizz responded to my emails promptly and friendly, I found customer service to be great. They even checked shipping info for me themselves. The problem only lay with the delivery service for being a day late. However I appreciate these things can happen. I got such good value for the money I spent and I’ve used them in the past for our usa treats. I’ll continue to use American fizz. Thanks!

I was almost deterred by previous reviews (which I suspect were from competitors) claiming that products are sent with low shelf life, but thankfully took the risk. Can confirm that there were no issues with my order and shelf life was in most cases 1 year+. Will be back!

I was soo apprehensive to purchase through American Fizz!!!! I appreciate when others write reviews so hence mine. I ordered Wednesday and received by Friday. The items were clearly labelled if quick shelf life and other items would last me till 2023/2024. I can't wait to finish my stash to reorder! Absolute excellent packaging on drinks!!!

Really happy with my purchase. Prompt delivery and well packaged. Great product range and competitive prices. Will definitely be shopping here again.

Third time ordered now and no problems. Delivery in great time, dates on products are all great, prices are excellent, there are no faults.
Love it! Wouldn’t go elsewhere and would recommend to anyone looking for American (and Canadian!) goodies!

Just received my first order from this company and everything was great, I ordered a lot of things and everything was well dated, either end of 2022 or into 2023. It was extremely well packed and arrived quicker than I was expecting. I had a question about one of the products so sent an email and they got back to me straight away. I'll definately be using them again, especially if they get the LaCroix water back in stock!

I'm a long time customer of American Fizz, back when they had a store in Wallisdown & also since they switched to an online service only.

I've always found the selection of food & drink to be superb (even the questionable 'Pickle In a Pouch'). Prices are competitive & their clearance section is a cheap way of trying things you wouldn't normally buy.

The website is easy to navigate and laid out well, albeit slightly dated by 2022's standards.

As a personal criticism, I would like to see a greater choice of beef jerky and/or other meat snacks.

*Couple of things regarding the negative reviews. If an expiry date is really close or passed, it will be mentioned, I've bought plenty of close to date food & I've never had a quality issue.

With regards to delivery times, they are not Amazon, they do not have 1000's of staff picking & packing orders so please don't expect a 24-48hr turnaround. Patience seems to be lost of most people.*

American Fizz, keep up the great work!

Fantastic range of American candies, groceries and sodas! Delivered quickly and very well packaged, long best before dates and also cheaper than other sites. Subscribed to the newsletter too, highly recommend ordering from here- thank you American Fizz!

I’ve ordered from here quite a few time (and twice in the past fortnight) and never had an issue. Everything has been delivered quickly and I found the products to be cheaper on this site than they were elsewhere. It’s a shame a bunch of stuff is always out of stock but still I’ve tried some really nice snacks and drinks and I can’t fault the place

Avoid this company at all costs! They will send you expired or extremely short dated products and do absolutely nothing about it. You have been warned... We have been in Business for over a year and NEVER had this issue with any other supplier....

Our order arrived with undamaged packaging and what appeared to be in good condition, however on opening the box, one of the items had been ripped open and open to the elements. I immediately contacted American Fizz by email along with a photograph which had been received and a ‘read receipt’ sent to me. After nearly two weeks without any contact, I phoned and was told the email never arrived. After re sending, I was offered £3.99 refund or a coupon to the value of £4.50. As the candy was still in stock, I requested on several occasions, that they simply send a new pack and collect the damaged pack. However this was refused on several occasions and my only option was to accept a refund. I reluctantly, accepted the refund but at the same time expressed my disappointment with the outcome, to which American Fizz phoned me. The representative (Rebeca) who claims to be the Manager was rude, obnoxious and condescending throughout. She claims, the stock would not have left the warehouse in that condition and that the stock must have been damaged either in the post or on arrival…. Let’s just think about that? The postman has opened the package, ripped open the product and sealed the package back up???? Rebecca admitted on several occasions that she only wanted to give me a refund due to the cost of the postage that American Fizz would have to pay if the item was replaced. After a long and torturous conversation with Rebecca, she agreed to send out a replacement. My only regret is that I hadn’t looked at customer reviews before placing my orders! Clearly there are lots of similar issues with other customers and therefore this company is clearly and regularly ripping customers off and being rude and obnoxious when an issue arises.

Be warned, don’t shop with this company!

Free delivery qualification is quite high at over £50 and also if there are items in your basket that have VAT included in their price, the amount won't count towards the £50 total needed. This info is buried in their FAQs. So in such cases you have to spend a fair amount more than £50 just to get 'free' delivery. They are very very inflexible on this. Packing is also done with environmentally unfriendly materials like polystyrene peanuts. I also find their website somewhat clunky to navigate. I made a couple of orders with them but am going to look elsewhere from now on for my American snaccs.

Couldn't find some pretzels in Tesco, turns out no other supermarket stocks them either!
Cue panic, was scouring the American food sites and saw what I needed from American Fizz.
Ordered 5 bags, decent enough price considering they were BIG - on the 11th, and they were shipped on the 14th, arrived on the 18th. Highly recommend!

Hi american fizz received my order fab thank you ,just one wee question I spent £ 69 .00 including tax and delivery i was under the impression that if you spent over £50.00 excluding delivery and tax delivery was free my order invoice id is 512398 thank you

I was slightly worried by some of the negative comments on here, but I ordered beans (American style) for a birthday gift. The beans arrived and one tin was badly dented. I notified customer service and sent a photo. A replacement tin was sent out (tracked) and was received 2 days later. I cannot fault the products and staff on AmericanFizz.

Shocking Customer Service, never reply to emails, short shipped and given credit notes so you have to order again and pay silly postage costs compared to other wholesale! The shelf life on some products is not even a week! Plus you wait a week before they can even be bothered to dispatch your order! Most companies dispatch within 24/48 hours even the largest wholesale companies! So their is no excuse! Absolutely shocking! I have only done a handful of small order of a few hundred pound each and I’m glad that’s all Iv done! I will stick to other wholesale companies in the future! Lest they answer their phones, offer a flat shipping fee for small orders and done hide silly costs to make themselves appear cheaper!

Awesome been using them since 2016 never had a problem and the customer service is superb. Ordered again today