ANTS HQ  Avis 

112
•
TrustScore 4.5 sur 5

4,6

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Noté 3 sur 5 étoiles

I ordered a Myrmica rubra colony (1 queen, 30–50 workers and brood) along with some other items on 7th October and paid for next-day delivery. Five days later it still hasn't arrived, and I have... Voir plus

Noté 5 sur 5 étoiles

Ants hq have been amazing . From choosing in the online shop .. with loads of valuable information. To them delivering quickly .. Anything iv needed to know or understand they hqve been there to he... Voir plus

Noté 5 sur 5 étoiles

Great website, great communication and awesome products! The team were so nice when I reached out with a question about a gift for my nephew and I was so happy when it arrived in 2 days. The ant nest... Voir plus

Noté 5 sur 5 étoiles

Update: since my review, the customer service has been exceptional. They've explained what the problem was with the communications and have done everything possible to correct this. The company hav... Voir plus

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À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

Discover the world of ants Your go-to destination for everything you need to ensure happy, healthy ants. As live ant specialists, we offer over 150 global, thriving species of ant colonies and queens. Get expert advice and explore our diverse formicarium range.


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4,6

Excellent

TrustScore 4.5 sur 5

112 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,6

Tous les avis

(112)

46 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Ants hq is amazing youll love it

Hi ive been using ants hq for a little while now I must say its just been a wow experience with them.

Any problems they've got you sorted and are kkre than happy to help you out any time.

For anybody whos interested in this hobby ants hq have it all for you they've got top quality stuff and I've never had a problem with there products customer services are amazing 10/10 so polite and always happy to help and accommodate and not to mention all the extras they give you at no extra charge.

Anybody whos interested in this hobby ants hq should be your go to one stop shop.

3 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great store

AntsHQ helped me with a Royal Mail issue. Customer service is great and my ants enjoy their Flavus ant nectar. The acrylic feeder is also great as it doesn’t absorbed moisture as much as 3d-printed ones.

25 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Honest refund

Ordered from France last summer, but the transporter made it impossible to get the package (tried delivery during a workday, no possibility to choose another adress or time). The package was sent back to Ants HQ.
The owner was unable to refund me but offered to send another identical package. Such honesty was greatly appreciated!

The second package arrived today, the ants are all in good shape, they were very well protected. This is a trusty supplier!

12 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

5 stars for ANTSHQ

If you are looking to start keeping ants then don’t go beyond ANTSHQ. The responsive staff will answer all your questions and the few items of kit you need are delivered quickly and securely. In addition, you are supporting a UK company which is always a plus. I’m looking forward to the next steps on my ant keeping journey thanks to ANTS HQ. Top work!

7 novembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Dissapointing service

I am sadly writing this poor review on Ants UK. I ordered a queen ant and 1 - 3 workers. It delivered promptly at a cost of about £18, and the only 1 worker arrived - dead. There were no instructions what to do with the tube.

I emailed the company because the queen was on her own and did not move. The queen ant eventually died. They kept asking me for more photos.and said I should have kept the queen in the tube. There was never a phone number that I could call and get help.

I will definitely not recommend this company.

6 octobre 2025
Avis spontané
Logo de ANTS HQ

Réponse de ANTS HQ

Hi Lizl,

Thank you for taking the time to leave a review.

We are genuinely sorry to hear that your experience did not meet expectations. However, we do feel that this review does not accurately reflect the level of support we provided throughout your order.

From the beginning, we remained in regular communication with you and offered guidance to help ensure the wellbeing of your queen, who arrived with a healthy brood pile. When you reported finding a deceased worker, the photo you provided was unfortunately very unclear, which is why we kindly asked for clearer images to better assess the situation and provide tailored advice.

Regarding communication, we acknowledge that we do not currently have a public phone line. This will be added in the new year. However, it’s important to note that on 13th October we did offer to call you directly to provide help. This was not acknowledged in your follow-up reply on 15th October.

We also raised concerns that the substrate in your formicarium appeared too loose and insufficiently damp, which likely led the queen to hide under a rock rather than dig. At this early stage, we advised that a test tube setup would be the best environment for her, though this guidance also did not seem to be addressed.

We genuinely want all of our customers to enjoy this wonderful hobby, and we are more than happy to arrange a call if you would like to talk through things and get back on track.

Please feel free to get in touch at info@antshq.co.uk so we can assist further.

Warm wishes,
Cesar (Owner)

Noté 5 sur 5 étoiles

GREAT SHOP FOR ANY ANTKEEPER!

I’ve shopped at HQ for over three years and they’ve never disappointed with the quality of ants. I’ve gotten over 8 colonies here and they are always very healthy. The Messor cephalotes colony I’ve gotten around 2 years ago is the biggest colony in my collection right now and I love them to bits! So surprised to see that they are based in London so close to us, so extremely lucky to always have HQ near me when I need them. Brilliant shop for keepers from beginning to expert level, always having species that other shops don’t! Last time I went I got two feather tip forceps and a very healthy colony of honey pots!

16 août 2025
Avis spontané
Noté 1 sur 5 étoiles

Dont buy live from here

equipment they sell may be good so not judging that, but don't buy live species from these guys, me and a friend bought Messor Barberus at the same time, neither queen laid eggs and workers died off, i have a few species of ants which all live happily here from wild sources except the messors, most likely infertile queens they sent us to get rid of them, obviously took time for me to realise and was refused a refund or any replacement. you have been warned!

16 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Muy buen servicio y atención al…

Muy buen servicio y atención al cliente, pese a dificultades en el tiempo estimado de los envíos ha habido una rápida y contundente respuesta por parte de los trabajadores de antshq que me han ofrecido un aumento del número de la colonia de hormigas pedida por el retraso del envío y me he sentido muy agradecido con el trato al cliente, volveré a comprar en esta tienda, atención al cliente de 10.

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

I had a little delivery problem , but this was resolved very fast as they responded quickly. I 100% recommend purchasing the Messor Babarus colony from ants Hq !

10 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great packaged Ants

Dispatched the morning after I ordered and then arrived the following day. Very good packaging, and no fatalities which is impressive as I ordered 2 colonies that are sensitive to travel (Harpegnathos Venator and Camponotus Singularis).

5 mars 2025
Avis spontané
Noté 5 sur 5 étoiles

excellent customer service

I've bought many different ant colonies from Ants HQ ranging from Harpegnathos venator to most recently Tetraponera rufonigra which arrived today Feb 11 safe and sound, the products and live stock are fairly priced and the staff are very helpful 5*

9 février 2025
Avis spontané
Noté 5 sur 5 étoiles

AMAZING

i have ordered three colonies from the HQ and i heard bad things about them at first but decided to give them a try. Let me tell you if you are looking to buy from a country further away these guys are the way to go! All my colonies were healthy, great packaging, and even in the winter they didnt die in shipping.

9 février 2025
Avis spontané
Noté 5 sur 5 étoiles

A team that cares about their customers and the ants!

These guys are absolutely fantastic, In one of my previous orders i had 2 nests and 2 ant colonies but when it arrived they gave me 2 of the same nest (which i really didnt mind i quite like them) when i emailed about it they gave me a 20% discount which was just so nice of them, I then ordered a colony of Myrmica Ruginodis and asked if they could deliver it on saturday since i'm quite busy and they were more than happy to do so (even though they said they dont deliver on saturdays) Which is just fantastic of them. I honestly would give them a higher rating if i could. Such a kind and caring team!

6 février 2025
Avis spontané
Noté 5 sur 5 étoiles

4 colonias espetaculares

Ja fiz duas encomendas e estou altamente satisfeito... não só pela rapidez do serviço como da entrega... as formigas estão em excelente saúde...( oecophylla smaragdina; anoplolepis gracilipes; Polyrhachis Dives; Manica Rubida ) recomendo altamente

10 janvier 2025
Avis spontané

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