Ashburyhomeliving Avis 

We purchased a light fitting for £219.95 and it arrived damaged. We contacted customer service (CS) which responded quickly and offered us a full store credit for the same amount. We agreed. We didn't want to repurchase the same item and attempted to purchase different items, however, the store credit could only be spent to purchase one item with no flexibility. We ended up purchasing a replacement light fitting the same as the original because it was the only way to utilise the full voucher. The replacement arrived significantly damaged. We contacted CS immediately to request a refund (we were happy to send back the damaged item) but they are refusing to refund us because it was purchased using store credit. We now have two unusable items and are out of pocket £219.95. They are refusing to refund or replace. Items come from their warehouse in China and are clearly not packaged and transported properly which means the likelihood of you receiving a broken or damaged item is too big a risk to take. Do not purchase from this company.

It’s really important that when you’re shopping online you can be reassured that the company you’re dealing with is really there. Please take great care with this organisation. It’s a faceless trading name with a glossy website that looks like they’ve got premises in London. It looks like there’s a beautiful shop in a beautiful area. Nothing could be further from the truth. If you ring the number, it doesn’t answer. They send stuff from China. It’s really poor quality they give you deadlines. They don’t meet them. You state you want a refund as set out in UK consumer law they ignore it. I am waiting for a refund for a cancelled order in line with UK consumer law. I have updated my Bank who are prepared to do a chargeback. They have confirmed that I have followed UK consumer law. I inadvertently took in the parcel. I’d already advised them that I was going to reject it but they couldn’t give me any tracking information my husband was busy when he went to the door. I am annoyed to be honest that we took in the product. I opened it our curiosity and it was absolute cheap rubbish. The organisation has said that I have to pay for the return fee back to China. I can’t return it to the shop because the shop doesn’t exist so when you look at Ashbury you will see this beautiful shop. It’s just a front. This organisation is run by somebody in the Netherlands Who you cannot contact Who is just an Internet entrepreneur. I have not a clue who is actually answering my emails. They appear to be in the UK but I don’t think they are so I’ve got a box with absolute cheap rubbish in it, but I don’t want that. I want to send back or be advised. I can put it in the bin. I certainly wouldn’t give it to charity as it is so cheap and nasty. I cannot get hold of anybody to tell them about my experience. I know there’s been some mixed reviews on trustpilot. Do not order from these people. They are tricking you and I am going to report it to trade in standards whether or not I ever get my money back from them is debatable. My charge back is on Hold but I will get my money back. Be very careful.

Fake claiming they have a store in London which is an office space while based in China selling cheap item if you want to return item u can't send to there fake store but China costing around £18 quid to return it from uk to China?? Mmmm more that scam set up

I would give this company a negative star review if I could - minus 10 Stars wouldn't be too far from the truth.
It's best if I just explain my experience with these people:-
1) I ordered on 15th July "an Aluminium Dome Pendant Light with Wooden Stem" for £112.95
2) A box was delivered at 10.35am on Friday 24th July.
3) On opening the box it was immediately obvious that the product delivered was not what I ordered. The dome was plastic and there was no wooden stem.
4) I emailed Ashbury at 11.46am(so within the hour of delivery) stating that the product supplied was not what I had ordered and I wanted a Full Refund. I described the product as "plasticy". I should have said that it was like something you would find in IKEA in the bargain basement section for less than £10 - this is with the greatest respect to IKEA.
5) At 13.29 on the same day I received a reply to my email and Ashbury wanted photos which I duly sent at 14.17 - again within the hour.
6) At 16.24 on 25th July I received an email saying that I could either keep the light with a 110% credit to spend in their "store" or a 30% refund but I would have to send the light back to their warehouse in China by registered post at my expense.
7) I replied on Sunday 26th July stating that the UK Consumer Law did not require me to return such goods to their warehouse at my expense - they were obviously just trying this on. I told them that I wanted a full refund by 12.00pm on Friday 31st July or I would report this to UK Trading Standards.
8) Had a reply the same day at 17.58 from Boy calling himself the Customer Service Manager. He is in fact the sole director registered with Companies House and residing in Netherlands. Boy stated that he couldn't see from the photos whether the light was plastic or aluminium. By this time the offer had increased to a credit of 150% to spend in their store and keeping the light.
9) I replied immediately asking Boy whether he thought I was liar and an idiot if I couldn't tell the difference between plastic and aluminium. I stated again my time limit for a full refund.
10) I received a full refund on Monday 27th July.

I personally wouldn't gp anywhere near these people and I still intend to report them to Trading Standards. Companies like this should not be allowed to trade in the UK. Why do the Credit Companies allow such people to use their facilities.
YOU HAVE BEEN WARNED!

If there were no ✨ stars this would be more appropriate. Total rubbish sent photos of lights and damage sent to them set of lights sent had no means of connecting to ceiling and were scratched on top rubbish material. Refused to refund said I had to post back at my own expense to China .Said I could choose another lamp when it arrived it was damaged and was not worth £5 never mind £84 total tat . After lots of complaining finally got a refund stay well away this company total scam. Website shows a lovely shop front with beautiful lamps and lights don’t think this shop exists definitely not the products you get sent .

Dreadful items, pure tat not worth it. Poundland would be better quality. Typical Chinese rubbish! Great customer service but rubbish products and are not representational of pictures. Imagine a sofa size you bought from DFS but literally will only fit Barbie. Beware!

I was getting to expect this parcel not to turn up! When it did the box was all punched in and the parcel had orange tape all around it as if it had been opened and then sealed again. But the fan was not damaged but it was a lot smaller than antisipated.

My father ordered four glass lights, but only one arrived in pieces. It was of poor quality with paper-thin glass and unsuitable for its purpose. Being within his statutory rights, he requested a refund and cancellation for all four orders, but was offered a 70% credit note and a 20% voucher. They then delivered another light and they have failed to addressed his refund request.

Customer Services seems non existent and there is only contact by email by Michelle; whether this a real person or not is questionable.

This situation is still ongoing. Their emails are only answered in the early hours of the morning and there’s no other contact method. We are now questioning the legitimacy of this company and would not recommend them

I didn’t realise the pendant light I ordered was being shipped from China. I had to keep chasing delivery and it took a month to arrive. I asked to cancel the order after a couple of weeks but was unable to, even though the item hadn’t even been dispatched from China.
The light arrived, poorly packaged, I don’t feel it’s a good quality light but don’t want the hassle of returning it to China. All the way through this Customer Services have replied promptly and have promised me a 15% discount.
I wouldn’t order from this company again, should have done more research.

Waited for weeks for the light pendant to arrive to the point I was emailing them to find out what was happening. To be fair they replied quickly and did check the order had gone in.
The light pendant is beautiful and very happy that fixtures and fittings were included. I've seen the same pendant on really cheap sites but this included only the shade and not the fixtures and fittings needed to complete.

Do Not Use. Awful service.
After 17 days of waiting for the lamp to arrive the lamp came with a 2 pin American plug instead of a 3 pin UK plug which wax confirmed on the order.
I immediately told Ashbury about the problem & sent photos to prove there was a big issue. If they had sorted something out straightaway this would have been s different review.
A week later & email’s to chase them up & im still waiting for an answer what they are going to do as they say they are waiting for an answer from their team!!
A request for a full refund has also been ignored as they say they are still waiting to see what they can do from their ‘team’.
Absolutely Shocking service. Customer Service is about what you do next & nothing is not an option!!If i could put no stars i would have done!!

So sorry to say what we got delivered was not quite what we were expecting. It wasn’t expensive but we expected a decent product. The metal frame is bent and the acrylic part is broken. It’s a square light but the packaging says it’s a round light. The packaging was very poor. The old saying comes to mind ‘you only get what you pay for’ and this is a cheap Chinese product. I understand all returns have to be returned to China which I’m sure would be quite expensive, so a lesson learnt to do your homework first before buying!

My experience with Ashbury has been very frustrating and challenging . I would not recommend buying from them .when one light turned up ,although two were ordered with the description for the item was sold as a two pack and a picture showing two lights.
Also I thought the the light seemed cheap in its construction.

Absolute scam. Don’t recommend buying anything from here as they are clearly running a dupe drop shipping business instead of a local British business in which they advertise.

To my surprise I received a lamp that looked nothing like the online advertisement. Instead of thin, elegant metal the lamp received had chunky and cheap looking metal with visible glue holding it to the fabric. The fabric had a hole and the petals are way too spread out compared to the photos. Interestingly they removed that item from the website.

Customer Service is now trying to negotiate for me to keep this cheap dupe, clearly falsely advertised. They are refusing to give me a full refund unless I return the item to their Chinese warehouse at my own cost. Why should I lose out on money when it’s you who have falsely advertised?

Be aware and shop elsewhere if you can.

Ordered some wall lights, seemed like a good price. Well packaged, our lights were made in China. have to say the quality doesn’t look great but they do the job and provide excellent light.
Did have a bit of concern about the lack of European standards marking, but I just went for it.

Ordered the bestsellers ceiling light and it makes our living room complete. Very happy with the item!!

Leuke en overzichtelijke webshop. We hebben een lamp besteld en hij staat nu mooi bij ons in de woonkamer.

Ik bestel hier zeker nog een keer!

Ik heb een lamp besteld voor in de woonkamer. Ik ben er super blij mee. Ik heb de Dimmable RGB Led Corner Floor Lamp besteld. De afstandsbediening is super handig en het warme licht wat er vanaf komt past perfect bij mijn interieur.
De verpakking was super stevig en hij is op tijd afgeleverd. Oftewel een 10/10 voor mij.

Super bedankt!!