Ashberry Homes Avis 

The sales representative made our experience seamless and easy on decision making.

Brilliant customer services, friendly staff and the quality of support

Sally was very helpful and knowledgeable. Helped through the various online documents. Nothing was too much trouble.

Adam is truly one of the nicest, most positive and welcoming people you could possibly wish to meet. For our particular case, Adam worked tirelessly to make things work and ensure we got the best possible deal: nothing was too much of an ask. From staying in touch with us and checking in every few days, to literally devoting a whole day to working with us in the office, on our move, he never put pressure on us or made us feel like we were just customers- we genuinely enjoyed coming in for our meetings as we had a such a laugh! Ashberry is a really warm “can do” company, who go the extra mile and Brierley View is a beautiful development, but for us, the selling point really was the staff and their determination to go above and beyond and treat you like a friend, rather than simply a sale.

We have had a very positive experience buying our home at Kiln Gate, Kilmarnock. Hannah has been excellent from the outset and has been so helpful and knowledge about timelines etc. Hannah has been efficient in replying to emails and any general enquiry we have. Would highly recommend.

The service our daughter received from start to finish in her process of buying a property from Ashberry was incredible so much so we decided to embark on our journey to buy a new build

The process was smooth and very well planned
The sales girl Hannah was first class and very helpful.

Beautiful houses and designs. Eve at Swinfen Vale made the whole experience so lovely. She was kind, patient and professional from when we went in to select our choices - we couldn’t have asked for a better person to help us through this special journey. Highly rate the site managers - Michael and Liam who have been very helpful and supportive during this process! 😊

Fantastic service throughout. Chris was extremely professional and helpful in explaining everything to us fully. Answering all our questions thoroughly and guiding us fully through the process of securing our reservation. I would highly recommend Ashberry for the quality, service and professionalism.

We recently moved into our new home at Swinfen Vale with Ashberry Homes, and the entire experience from start to finish has been exceptional.

A massive shoutout to Eve in sales/front of house. From our very first visit right through to handover, she was an absolute delight to deal with—always welcoming, incredibly responsive, and went above and beyond to keep us updated at every single stage. Nothing was ever too much trouble for her, and she made what can easily be a stressful process feel effortless.

On site, Michael, the Site Manager, has been equally fantastic. You can immediately see how his military background translates into his work: his precision, discipline, and attention to detail across the build are second to none. He took real pride in presenting the home to us, walked us through everything thoroughly, and handled any queries post-move with impressive efficiency. Having a site manager who runs things with such high standards makes all the difference.

Eve and Michael make an incredible team, and they are a real credit to Ashberry Homes. We couldn't be happier with our new home and would highly recommend Ashberry to all family and friends

Just a simple order and have been waiting for long time, I want to cancel it but The customer service doesn’t accept. There is no any solution. Horrible service

*Update *
NHBC have found wall requires fixing ,22mm out of tolerance was supposed to be fixed by Bellway by 14.8.26. They refused to coordinate the works passing us onto their joinery contractor [who didn’t do it correctly in the first instance]. They made an appointment to come and see the scope of works then failed to turn up and ignored all forms of communication since trying to establish why they didn’t arrive for appointment or carry out the works. Bellway also avoided explaining why their contractor had not arrived or carried out the works and took no responsibility or accountability in sorting the issue. Therefore NHBC have been left by the builders to take over the works despite it being the builders responsibility.

Furthermore we have since had another NHBC investigation as Bellway advised other items were non valid . NHBC have also now advised the builder needs to repair these works. Poorly installed window seals to the en-suite window
together with deficiencies in the bedroom window sashes which are not
compressing the draught seals effectively. The external window head to the main bedroom has not been sealed with mastic and is fully open to the elements across its width.
Insulation was checked above the front bedroom and it was
found that there are areas of missing insulation across the ceiling in line with
the front of the window which will be causing thermal movement and heat
loss within the front of the bedroom. These works are supposed to be completed by end of September.

A stage 3 complaint has also been issued at regional level regarding the false allegations made against us by the Head of Customer Care. Bellway have been unable to provide answers to these allegations and refuse to respond to these concerns despite these being raised directly as a formal complaint to them. In light of Bellway’s decision not to provide any further response or address the specific points raised, I have now passed this correspondence and the relevant information to the Information Commissioner’s Office (ICO) for their consideration regarding Bellway’s processing and disclosure of our personal data.

It also has since transpired that I was “illegally”living within my house for the first six months after handover. Our house was handed over in January 2023 with no completion certificate or temporary habitation certificate permitted by building standards or the local council. Bellway failed to inform their solicitors that the completion certificate had been refused three days prior to handover. Instead they advised their solicitor the house had “passed” and allowed the sale to proceed. Their solicitor has confirmed they were not notified of the completion certificate refusal. The completion certificate was not passed until July 2023 , 6 months after handover. I am awaiting a final response to this concern at regional level.

Bellway have now advised that they will attend remedial works for the ironmongery, window and insulation issues despite advising they would not attend our property again due to their allegations that they cannot evidence of hostile threatening and intimidating behaviour. This seems to be their get out clause to refuse attending remedial works as I have since asked on a social media platform if anyone else has had these allegations made against them and there are many! There is no consistency whatsoever , they pick and choose which NHBC works they want to attend to rather than completing the full remedial works directed to them, they advise in emails they will not attend our property then change their mind and advise they will but only to carry out remedial works of their choice? This is despite making allegations of intimidation, threatening and hostile behaviour being the reason not to attend , but then they have changed their position regarding this and now want to attend?

Approaching the four year mark of purchasing from them and would advise ANYONE contemplating it to seriously think twice! No doubt there will be further updates to come ……….

The homes are lovely - they are 5*! Their follow up care and reporting problems are a concern hence the 2*, its instant push back when contacting customer service, everything has to become a challenge before they send someone round. Its very tiring! Chellaston Fold site.

Really pleased with our new home purchase sales staff are amazing and new home outstanding. Tracy and Phil at the Acorns halewood sales are truly outstanding and went through the whole reservation process and made are new dream home come true thank you all.

The quality of their house is remarkable, it’s well worth the money for their high-quality and standard homes. I’d definitely recommend them.
Good to buy from Ashberry homes.😍🏠

We recently bought a Daphne house on the Whitford Heights site with Ashberry and couldn’t be happier with the service throughout the process. Rick made the process smooth from start to finish and has been very helpful afterwards too! Would recommend Ashberry to anybody who is looking for a new build property.

Caroline & Ady at Woodview Chase are simply amazing. They have gone out of their way to help my mum reserve her new home. Nothing is too much trouble. All our questions answered, which helped build confidence & reassurance in the plot she is buying - always tricky when you can’t actually view the style of home before reservation. Looking forward to the next stage of the process & hope mums home turns out to be everything she needs at this stage in her life. A big thank you to both of them. Kindest regards Clare

Excellent experience with Patrick - friendly, very knowledgeable, answered all questions and good follow up after the meeting

We have only just paid the reservation fee. The sales staff, Tracey & Imaan, were very helpful & professional