Ashberry Homes Avis 

Winnie and Ollie have been so friendly and accommodating, really helpful, attentive and answered all my questions. They are professional and offer great customer service. You feel comfortable in their presence.

My house journey is still on-going and I look forward to continue working with Winnie and Ollie while my house completes.

Not resolved drainage issues in back garden .written confirmation! Requested to sign of remedial work was done correctly site manager not interested! & he is very rude. & offensive Ashberry Westhoughton

I had a very smooth experience with Ashberry Homes
Good customer service
Availability of staff
Lovely chain of houses

Big thanks to Ollie & Winnie

Iman in the sales office and Ben the site manager went above beyond. Got a way to go yet until we move in but so far so good.

When purchasing a new build every site is different however If you are looking for a builder
Think twice when looking at Ashberry or Bellway in Ryton Tyne and Wear… there are a number of other builders in the area and I am sure you will get better service, a better experience and a better house!
The experience on our site began with Gemma , Allie and Sam who were a credit to the company - exceptional!!
However once we purchased the house, unfortunately they were all moved to another site the experience has since been disgraceful
9 months on we are still fighting for tasks to be completed and have paid for some ourselves to ensure done correctly
We still have no paths no road and no street lights whilst the phase built after ours have this …
If the site manager who dealt with you is moved, it’s not the new site manager’s responsibility to see to your phase!
The site is unsightly in areas and maintenance is carried out more by the residents than the maintenance company…. Which you have the pleasure of paying, even though they can’t maintain it as it’s not finished!
You will need to make regular phone calls to follow up on snags and dangerous issues … don’t expect to be called back quickly!
Thank goodness for Ellie!
And if you have a leak and no one is around you may even be told to send an email and someone will get back the next day!!
A tip is to get the number of the person doing the job and ring them directly.
Moving house is always difficult but buying a new build should alleviate some of this.
All in all one of the most awful, stressful experiences we have ever had

Loving our new Ashberry Home now we have moved in.

Ashberry were great from start to finish also after care has been perfect quick to deal with any issues not that we have had any just teething issue

My initial experience at the Ashberry homes Whitford Heights site in Bromsgrove was not positive. However since Rick has been there my experience is completely different. Rick has always been very responsive to emails and calls and he's always really helpful with any questions. To say he hasn't been there long he is very knowledgeable too. Rick has made reserving a plot and buying the house an enjoyable experience. Would highly recommend!

Great staff, Karen and Adam at the Hatton site have been fab.

Karen has supported Luke and I and been a joy

Professional customer services and update at every step of the process.
Kind and they've always shown concerns about our situation, and proper guidence. Above all, they are very supportive.

Maxine is amazing! So helpful and kind! She goes above and beyond and we appreciate all her help and support with any questions we have.

My experience in purchasing a new home at Chellaston Ford came down to Michael’s knowledge, experience and patience!
He guided me through every step and took time to listen, demonstrate the features and turned my wants and aspirations into reality. I highly recommend his attention to detail and listening skills to be the best I have experienced. He is an asset to any organisation that he will work for. I have yet to speak to the customer service team, if they follow Michael’s approach I will be very happy.

Buying our new home with Ashberry has been a great process. From the start, Maxine at Trident Way has been very helpful guiding us through the process and assisting with the sale of our previous house. The properties and site look fantastic and we would recommend anyone to look for a new home with Ashberry.

Popped in for our second visit to Ashberry homes at Whitford Heights last weekend and had the most amazing time! As first time buyers, we’re relatively new to this and Rick couldn’t have been more helpful - going above and beyond to show us different homes and give us as much information as he could. We have fallen in love with a house type and are eagerly waiting for its release, thinking of any excuse possible to go back to the site and speak to Rick to get even more excited!!! Couldn’t have been a more positive experience!

Our agent Dawn is helpful and patient and has supported us throughout the process. She is friendly but professional and has gone above and beyond

We recently purchased our new home from Ashberry Homes at Chellaston Folds, and the entire experience has been exceptional from start to finish. The quality of the build is outstanding, with great attention to detail and a real sense of craftsmanship throughout.
Mikey and the team were incredibly helpful and supportive at every stage of the process. They kept us well-informed, answered all our questions promptly, and made what can often be a stressful experience feel smooth and straightforward.
We were particularly impressed with the finish of the property and the thoughtful design—everything feels modern, well-planned, and built to last. Any minor queries we had after moving in were dealt with quickly and professionally.
Overall, we couldn’t be happier with our new home and would highly recommend Ashberry Homes at Chellaston Folds to anyone looking for a high-quality property and a reliable, customer-focused developer.

This has been an incredibly frustrating and unacceptable experience for around six months since we moved in.

One of the key reasons we chose to buy a home from Ashberry was the promise of home automation. Unfortunately, that has turned out to be completely misleading, as the system has not worked from day one.

The heating system in particular has been a complete mess. The thermostat automation has never functioned, and the boiler runs non-stop 24/7 even after reaching the set temperature. This isn’t just uncomfortable—it’s forcing us to spend extra money on completely unnecessary heating costs. Watching energy bills go up because a basic system doesn’t function properly is beyond frustrating.

To be fair, the site manager has been responsive and made efforts to address the issue, including arranging visits from an electrician and a plumber. We also appreciate the support provided by the sales team during the purchase process. However, despite these efforts, the problem remains unresolved. When we raised that the thermostat itself might be faulty, the Ashberry customer service team informed us that the manufacturer no longer supports this product in the UK, and the only option offered was to control it manually—which is simply not acceptable for a modern home, especially one marketed with “home automation.”

On top of that, the broadband situation has been equally disappointing. There was no network available for over a month after moving in, causing major disruption—especially when working from home and managing daily life.

Overall, this experience has been stressful, costly, and exhausting. Essential systems like heating and internet should be fully functional from day one, and features that influence buying decisions—like home automation—should work as promised. Unfortunately, that has not been the case here.

Really great team at chellaston fold ,
Both of the staff you have there made us feel really at home, showed us different properties you have for sale on site.
Describe everything on the plans etc and extras in detail.
Well done.

Michael and Rick were so welcoming, informative and professional. They answered all my questions and were able to give me space to process my decisions.

Great help, assistance from the whole team. Excellent team work Every one willing to help and support.