Aura have been wonderful from the beginning to the end. The staff, especially Nadine, who was our main contact, are so kind, caring and easy to talk to. Everything was explained, and we were informe... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Voir plus
L'entreprise a répondu
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Voir plus
L'entreprise a répondu
Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de crémation
- aussi dans
- Directeur funéraire
Écrit par l'entreprise
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Coordonnées de contact
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Royaume-Uni
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great people
Great people, no hard selling, listen to questions no matter how trivial. Matt (New Yorker) was efficient, made you feel they cared, engaged in easy chat without any sales waffle. Thank you Matt for making my experience with Aura so easy
21 mai 2026
Réponse de Aura
Hello,
Thank you so much for taking the time to leave such a kind review. I'm really pleased to hear that you felt listened to and supported throughout the process, and that I was able to make everything straightforward and comfortable for you.
It was a pleasure chatting with you, and I'm grateful for your lovely words.
Wishing you all the best,
Matt
Easy to deal with
Aura was easy to deal with and Zoe went out of her way to answer questions.
16 mai 2026
Réponse de Aura
Hello,
Thank you so much for taking the time to leave this kind review. I’m so glad to hear that you found everything easy to deal with, and it was my pleasure to answer your questions and help however I could.
Best wishes,
Zoe
I recommend this company 100%
I am delighted that I found this company on Trustpilot. My plan was very easy to set up with Matt, who was very respectful and friendly. I was also impressed with my documentation which included a leaflet for me and one for my niece explaining the steps to take when the time comes. Thank you Aura
17 mai 2026
Avis spontané
Réponse de Aura
Hello,
Thank you so much for your lovely review. I’m delighted to hear that setting up your plan felt straightforward and comfortable, and I’m so pleased that the documentation was helpful for both you and your niece. It was a pleasure to assist you.
Best wishes,
Matthew
Spoke to helpful
Spoke to helpful, sensitive representing on the phone initially who explained the process very clearly and provided information as promised both online and by post so we could share with friend we were helping. Quick and easy confirmation put in place
23 mai 2026
Réponse de Aura
Hello,
Thank you for taking the time to leave such a kind review. I’m so pleased to hear that you found the process clear and easy, and that the information provided was helpful for you and your friend. It was a pleasure to support you both.
Best wishes,
Matthew
Very friendly and helpful advice and…
Very friendly and helpful advice and guidance on the best product that met our specific requirements.
Will highly recommend this company to others who are looking for a very competitive prepaid cremation service.
21 mai 2026
Réponse de Aura
Hello Graham,
Thank you so much for your kind review and recommendation. I’m really pleased to hear that you found the guidance helpful and that we were able to help you find the right plan for your specific needs.
It means a lot to us that you would recommend Aura to others, and I truly appreciate you taking the time to share your experience.
Best wishes,
Zoe
Friendly profes5 starsional excellent…
Friendly professional excellent customer service would highly recommend
17 mai 2026
Réponse de Aura
Hello,
Thank you so much for your lovely review. I’m so pleased to hear that you found our service friendly, professional and helpful throughout. Your recommendation really means a lot to us.
Wishing you all the best,
Zoe
Aura is an exceptionally professional…
Aura is an exceptionally professional and compassionate company I wouldn't hesitate to recommend...they know exactly how lightly to tread under the trying circumstances for their customers, while still putting everything in place with impeccable timing and care...in my case Tracy was a superb guide throughout and unburdened me of one of the heavier aspects of my late father's passing with aplomb...many thanks indeed.
9 avril 2026
Avis spontané
Réponse de Aura
Hello,
Thank you so much for taking the time to share such kind words. It was a privilege to support you during such a difficult time, and I’m so glad I was able to help ease some of the burden while arranging your father’s farewell.
Your recommendation means a great deal to us all at Aura. Thank you again for placing your trust in us.
With warmest wishes,
Tracy
The fact that you are not pushy and…
The fact that you are not pushy and also caring and I believe you will do me proud when the time comes.
17 mai 2026
Réponse de Aura
Hello Rita,
Thank you so much for your kind words. I’m really glad you felt cared for and not pressured, and it means a lot to know you trust us for the future.
Wishing you all the best,
Roddy
Lady I spoke to was very kind but also…
Lady I spoke to was very kind but also very professional. I was also impressed that aura do everything, therefore saving my family less upset than they need to have.
14 mai 2026
Réponse de Aura
Hello Ruth,
Thank you so much for your kind review. I’m really glad I was able to help and that you felt supported throughout the conversation. It means a lot to hear that the care and simplicity of our service gave you reassurance and peace of mind for your family in the future.
Wishing you all the best,
Rowena
A sigh of relief.
The initial enquiry was dealt with a pleasant helpful manner. All options were explained and did not feel under any pressure. Quick and efficient. Incorrect documents initially sent but soon replaced after a very apologetic telephone conversation.
Would definitely recommend and feel a relief at what can be a difficult time is going to be arranged by a caring compassionate company.
8 mai 2026
Réponse de Aura
Hello,
Thank you so much for taking the time to leave such a thoughtful review. I’m really pleased to hear that you found the process helpful, clear, and pressure-free throughout. I’m also grateful for your understanding regarding the initial documents, and I’m glad we were able to resolve this quickly for you.
It means a lot to know that you would recommend Aura and that we could give you some peace of mind with these arrangements.
Best wishes,
Zoe
Very helpful friendly and really easy…
Very helpful friendly and really easy and quick to sort out and good value for money
15 mai 2026
Réponse de Aura
Hello,
Thank you so much for taking the time to leave this kind review. I’m really glad to hear that you found everything helpful, friendly, and easy to arrange, and that you felt the plan was good value for money too.
Wishing you all the best,
Matthew
Aura had the best price
Aura had the best price. Not pushy
And rhe customer advisor had a lot if
empathy. Paid over the phone no forms to complete (at my request) .i recevied the what next
Booklet within 2 days
I would recommend Aura to anyone who is thinking of a direct funeral.
15 mai 2026
Réponse de Aura
Hello Liz,
Thank you so much for taking the time to leave this kind review. I’m so glad to hear that you found our service straightforward and supportive, and that everything could be arranged in the way that suited you best.
Wishing you all the best,
Roddy
Family friendly service…
I reviewed several companies before settling on Aura's family friendly service. The cost was an important consideration and the all inclusive, no hidden extras plan, was a definite plus. The application was straightforward and the staff helpful and friendly. Being able to pay in instalments with no added interest was a bonus. I would highly recommend this plan.
7 mai 2026
Réponse de Aura
Hello Patricia,
Thank you so much for taking the time to leave such a lovely review and for choosing Aura after considering several providers. I’m so pleased to hear that you found our service family friendly, straightforward and good value, with no hidden costs.
Thank you again for your recommendation, it really means a lot to us.
Wishing you all the best,
Rowena
A happy introduction…
We came to you through an introduction from a friend who had used you before. You were clear and helpful and listened to what we were looking for. You made the process easy and gave us peace of mind
14 mai 2026
Réponse de Aura
Hello Andrea,
Thank you so much for your kind review. I’m so pleased that your friend’s recommendation led you to us, and that you found the process clear, easy and reassuring. Giving people peace of mind is so important to us, so it really means a lot to hear this.
Thank you again for choosing Aura.
Wishing you all the best,
Matthew
Excellent service.
It was easy to sort out & was excellently explained to us by Roddy. He answered all our questions & didn’t pressure us. I would definitely recommend Aura. Service was excellent from start to finish.
20 avril 2026
Réponse de Aura
Hello Sandra,
Thank you so much for taking the time to leave such a lovely review. I’m so glad I was able to answer your questions and help make everything easy to sort out, without any pressure.
It really means a lot to hear that you felt well looked after from start to finish, and thank you as well for recommending Aura.
Wishing you all the best,
Roddy
Nice people great sympathetic service
Nice people great sympathetic service. I needed, due to various reasons, to change my funeral requirements.
They kindly waited for me to sort some issues out but kept in touch which made me focus on the issues I needed to consider (it is often so easy to keep putting this important issue to the back of your mind. Non of us like to face our mortality. But all done now filed away and at the back of my mind. I would recommend Aura to any one seeking this type of service.
8 mai 2026
Réponse de Aura
Hello,
Thank you so much for taking the time to leave such a thoughtful review. I’m really glad we could support you while you made the changes you needed, and that our contact helped make the process a little easier to manage.
You’re absolutely right that these conversations can be difficult to face, so it means a lot to know you felt supported throughout. Thank you as well for recommending Aura to others.
Wishing you all the best,
Matthew
Réponse de Aura
Hello,
Thank you so much for taking the time to leave a review. I’m really pleased to hear that you found the process easy and that our pricing felt competitive.
Wishing you all the best,
Jimmy
I was very happy with Roddy the…
I was very happy with Roddy the gentleman that answered all my questions regarding buying a pre paid funeral plan for myself, he was very courteous and wasn't pushy like some other funeral companies, I would definitely recommend Aura.
3 mai 2026
Réponse de Aura
Hello Lynda,
Thank you so much for taking the time to leave such a kind review. I’m really glad I was able to answer your questions and help make arranging your funeral plan feel comfortable and straightforward for you. It means a lot to hear that you felt supported without any pressure, and thank you for recommending Aura.
Wishing you all the best,
Roddy
They made to the whole purchase easy…
They made to the whole purchase easy for my mum who has dementia, we know her wishes and at 83 we decided to purchase her pure cremation in advance to make the whole process easier for us when the time comes.
3 mai 2026
Réponse de Aura
Hello Sue,
Thank you so much for taking the time to leave such a thoughtful review. I’m so glad we were able to make the process feel straightforward and supportive for both you and your mum.
Best wishes,
Anne-Sophie
Don't hassle you.
Don't hassle you.
Customer service impeccable.
Everything explained when convenient to me.
Friendly and respectful at all times.
No pressure.
Documents sent via email and also in writing and sent via courier.
Excellent.
2 mai 2026
Réponse de Aura
Hello Jane,
Thank you so much for taking the time to leave such a lovely review. I’m really glad you felt comfortable throughout the process and that everything was explained at a time that suited you, without any pressure.
Wishing you all the best,
Roddy
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.