Bax Music Avis 

I have bought a few things from Bax Music & all has gone well until I needed to return an item under warranty.
I started the process on 07/12/2024 & I am wrighting this review on 01/04/2025.
1st they charged me £20 to return a faulty item, then after I paid the money & received the invoice I then got an email saying the return had been cancelled as I had not responded in time (I paid within 48hrs of receiving the payment link)
After long waits in telephone queues & long conversations with customer services I got the return reinstated & they sent me over the return label & instructions.
The instructions stated I needed to put my completed return form in the package. I hadn't been sent this.
Another long call to customer services I finally got the return form emailed to me.
I packaged up the item back into its original packaging along with all the accessories & sent it off on 27/12/2024. So far the process had taken 20 days through no fault of my own.
I waited a couple of weeks which they tell you the return process could take but I heard nothing from Bax so it was another lengthy call to customer services who told me that the package I sent to Kent then gets processed & sent to Holland for assessment & repair & this could take another couple of weeks.
On 27/01/2025 I finally received an email from customer services to say my item had been received by the repair centre in Holland & how much they would charge me before they sent it back if they couldn't find a fault. It is now 01/03/2025 I I have still had no other communication from the repair centre or customer services. I tried to phone today but all I got was an automated message saying they were closes even though It was well inside the advertised customer service hours.
I have sent an email to customer services asking for an update (I have done this before but had no response.
I will update this review once I get some sort of response out of them.
My advise is avoid buying anything from this company that you may need to return under warranty at some point

byt fraktbolag, har inte fått någon leverans ännu

Stay clear of this company if you know what's good for you, don't get me wrong they have a good selection of gear but if you need to return or exchange anything then just say goodbye to your money, this is by far the worse customer service I have ever dealt with, had to raise a claim with my bank as they now just ignore me.

Snabb frakt bra service

Ordered a modular case and received order confirmation immediately. After a few weeks I emailed them to ask whether they had problems with the shippment (item was listed as in stock) but I neither received the item nor did I get a shipping confirmation. They answered that they had delays of 2 months, which they did not deem important enough to tell me without me asking. Well delays can happen, so I decided to wait the two months. One week after the given due date I received from the company (2 months after the initial order) I emailed them again asking for the status and received a very similar answer again. Shipping problems and again I should wait 2.5 more months. Why does this company not communicate such information with customers from themselves? I cancelled all pending orders and will not buy there again. It feels very suspicious and a very bad communication & customer support.

My first time using Bax, I got my daughters first synth for her birthday (The DATO Duo), which is a big deal. I ordered on the 28th of Nov. using the Black Friday sale. A few in stock. Her birthday was on the 7th of Dec. Plenty of time according to delivery 2-3 working days on the website.
I am still waiting for the tracking to be even updated. Item advised since the 29th of November. I took my daughter for dinner as a present and I'm crossing my fingers so it could be her Christmas present now.
Bax if you are reading this. make amends, and make a little girl happy for Christmas.
Order number: 9842258
Debtor number: 1205685461

Jag beställde en sångeffektprocessor i oktober 2023. När produkten aldrig kom (väntade ett halvår) bad jag om pengarna tillbaka. Javisst, sa Bax Music men jag har än idag, i december 2024 inte fått tillbaka mina pengar. Jag påminde om leveransen och jag påminner om återbetalningen men inget händer.

Supernöjd med Bax-shop. Nr1 webbshop för mig när det gäller musikutrustning.

Been over a week without updates regarding my shipment. Unable to reach the company at all. Feels extremely fraudulent

Bought a b-stock guitar + gigbag. Ad said manual and allen key was missing, nothing else. When arrived gigbag was not included? On complaint of incomplete order I recieved a rude response; "You want to return..." Bax Music is not a serious player, instead of taking responsibility for their own mistakes, they blame the customer! Lousy!

jag beställer 8 X AAA GP 2100 NiHM batterier men
det kommer 8X AA GP 2100 NiHM istället...

Bax Music service is a disaster, with errors at every step and no real attempt to fix them. After endless miscommunication, I received a damaged package with missing parts. They admitted fault but refuse to honor their promises to fix them.

I've endured weeks of circular conversations, broken promises, and blatant disregard for their own policies. Don’t make the same mistake—shop elsewhere and save yourself the headache.

Warning to all customers: Do NOT shop at Bax Music, they're not a serious company and will make it difficult to solve any errors that may (and probably will) arise at delivery/return.

After two delays and lots of communication errors with Bax Music support/DHL, I finally received my delivery. Packaging was subpar, with items loose and pieces of broken styrofoam everywhere. On top of that, half of the items of the desk I ordered was missing.

Bax Music admitted this was their fault (after many e-mails back and forth), and that I could return the item for free and receive a refund. Due to the weight of the package (31 kg), they promised to send someone to pick up my package. According to Bax Music, they do this if an item weighs more than 25 kg.

"Good" I thought. I'm not able carry it to a drop of point doe to a back injury, and the package doesn't fit in my car.

First promised date: No pick up.
Second promised date: No pick up.

I get an e-mail, Bax Music has decided to not pick up the item. The first person I call hangs up in the middle of conversation. The second person leaves a message to administer a pick up.

At this point, knowing the MO of Bax's support, I'm either expecting a reponse where they refuse to pick it up again (in contradiction with their own regulations ) or a new support employee forcing me into another round of copy + paste of earlier conversations with screenshots of their apologies, admittances, and broken promises.

Why? Because I've already endured weeks of exactly that.

All of this so that Bax Music can get their useless pieces of PVC wood back and issue a refund. And I'm using the word "useless" here in its proper sense: there is not even a remote possibility of assembly with so many items missing.

No one in their right mind would knowingly purchase such a sorry mess, so either they're gonna get the items back and pull this scheme on someone else, or willfully draw this process out until I'm not eligible for a refund.

I'm guessing they're gonna respond to this review the same way they do to others: lie. Perhaps they'll say all the items in the product ad was in the package (althought they have already admitted it isn't so), or that I have to take the item to a dropoff point—even though this isn't possible due to weight and size. In fact, they told me two times pick up was booked, before changing their minds: changing their minds not to follow their own policy.

I'm not exaggerating when I'm saying the back and forth with this company have given me stomach ulcers: it is truly a process worthy of being called a "Kafkaesque nightmare". For the sake of your own health, do not shop at Bax Music. Let people you know not to buy anything from Bax Music.

Feel free to share this review, I'll make sure to publish it in as many places as I can.

Bra webshop.
Snabb behandling av order och snabb leverans.
Fodralet är toppen! Bra kvalité och passar Fender Champion 20 perfekt!

Snabbare leverans än väntat. Riktigt fina produkter. Precis som på bilden.

Har beställt av bax flera gånger och det har inte varit några problem.

Rekommenderas

En snabb leverans bara tre dagar det är toppen men VARFÖR kan man inte lägga i lite förpackningsmatrial?

Värdelöst. Betalade 3870 i förskott för en kompressor som skulle komma inom två dar. Vilken blåsning

Bra produkt. Bra service. Men strul med leveransen. De använder sig av DHL och då blir det den vanliga stril. ingen tar ansvar för att leveransen kommer fram som avtalat. Byt logistik företag!