I am extremely disappointed with the “service “provided for an oven and BBQ clean. The cleaner concerned arrived on the morning unaware that he was cleaning an oven in addition to the BBQ. He... Voir plus
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Lisez les avis des autres
Scam…Scam…Scam – Avoid at All Costs - They will steal your money and belongings I strongly urge others not to use this company. My experience has been extremely disappoi... Voir plus
Absolutely unacceptable – worst experience ever! My friend paid in advance for an end-of-lease clean with BCIC Bond Cleaning in Melbourne, and they never showed up. No calls, no updates, nothing. Sh... Voir plus
Bond clean had some minor things missed but they rectified it for free and made the real estate agency happy, I was real pleased I didn't have to be the middle man and arrange the second cleaning afte... Voir plus
L'entreprise a répondu
2,3
Bas
146 avis
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Avoid like the plague.
Charged 750 dollars for a bond clean. Was supposed to start at 7.30 didn't turn up until 9. Took photos and then demanded another 330 dollars because the place was dirty. Didn't clean it properly, screens and windows still dirty. Didn't have the write equipment, no ladders to clean fans. Very unprofessional, very slow, young indian lads who poor cleaning skills. Had to do most of it myself. Do not hire.
10 février 2025
Avis spontané
Réponse de Bcic
Dear Stuart, Thank you for sharing your experience. We sincerely regret that our service did not meet your expectations and that you faced inconvenience due to the scheduling change and concerns regarding the cleaning quality. Ensuring customer satisfaction is extremely important to us, and we take your feedback seriously.
Regarding the additional charge, our pricing is based on the size and condition of the property. If a property requires additional cleaning time beyond the initial quote due to excessive dirt, grease, or buildup, we inform our customers in advance and seek their approval before proceeding. We understand that this may have caused frustration, and we apologize for any miscommunication regarding this matter.
We also regret to hear that you were not satisfied with the quality of the clean. Please be assured that we take such concerns seriously, and as part of our 7-day job guarantee, we are happy to arrange a reclean to address any missed areas. In order to proceed, we kindly request that you provide us with the exit report from your property manager or real estate agent. This will allow our team to review the specific areas that require attention and schedule a reclean within 24-48 hours.
We appreciate your patience and cooperation in helping us resolve this matter. Please feel free to reach out if you have any further concerns or if there is anything else we can do to assist you.
Best regards, Team BCIC
The worst experience
The worst experience I’ve had with any company, ever. Please avoid this company at all costs. They are greedy and do not care about the customer and the quality of service they supply.
Majority of things were not even attempted to be cleaned.
When requested to return for a re-clean, the following day was agreed upon however they never showed up and I was never contacted by anyone from the BCIC team. I ended up booking another bond cleaning company to complete the clean.
When contacted for a refund they would only offer a partial refund, but provided no explanation as to why the refund could not be provided in full. They never took accountability for not showing up to complete the re-clean. I ended up taking the partial refund due to ending the stress and back and forth emails with this company for the past 2 weeks.
Moving is stressful and expensive enough as it is, there guys will only add stress and have costed me more money.
20 janvier 2025
Avis spontané
Réponse de Bcic
Dear Will, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced and regret that our service did not meet your expectations. Ensuring customer satisfaction is our priority, and we truly regret any frustration caused during this process.
As soon as we were informed that the property had failed inspection and a reclean was required, we promptly arranged for the reclean with our cleaner. Unfortunately, due to unforeseen circumstances, the cleaner was unable to attend as scheduled. We understand that this was highly inconvenient, and we deeply regret the lack of communication regarding this matter. This was never our intention, and we sincerely apologize for the impact it had on your moving process.
Following this, our team thoroughly reviewed the list of missed areas and worked to provide a fair resolution. While we understand that a full refund was requested, we assessed the situation carefully and offered a partial refund based on the work completed and the missed areas reported. This resolution was ultimately accepted to bring the matter to a close, and we appreciate your patience during the process.
We acknowledge that moving is already a stressful and costly experience, and we regret that this situation added to your concerns. Please know that we take your feedback seriously and will use it to improve our service and communication. If there’s anything further we can do, please don’t hesitate to reach out.
Best regards, Team BCIC
Report this scammers
I would urge anyone who has a bad experience with this scamming company, to report their experience to Australian Consumer Affairs. If not they will continue with their tactics to commit daylight robbery of peoples time and money!
27 décembre 2024
Avis spontané
Don't hire them! I really really wish I had read the other reviews…
I really really wish I had read the other reviews before hiring BCIC. It has been fraught and anxious and expensive, including that it took days for the cleaner to return the keys to the property people after I was travelling interstate for the move, and the place was meant to be cleaned. My experience matches the others described here exactly - over $1000 in payments for inadequate (terrible) "services". It's an absolute lesson in forgiveness, including forgiving myself for not doing my homework and checking this company.
22 janvier 2025
Avis spontané
Réponse de Bcic
Dear Kimberly,We hope this message finds you well.We are sorry to hear that the clean performance was not the service experience that you imagined, this is not our intention, and we take this very seriously.We have received a re-clean request from you and on the basis of the details we'd like to advise the following:1. The job date for the initial bond clean was 22nd Jan, 2025.2. The bond back guarantee ended on 29th Jan, 2025.Unfortunately a free re-clean can only be organized during the 7-day guarantee period. Our team have sent out correspondences to your registered number however didn't hear back from yourself during the timeline.We are more than happy to organize this re-clean at a minimum call out fee of $100.Please advice on how you would like to proceed.Kind Regards,Team BCIC
WARNING This company should be out of…
WARNING This company should be out of business. They took over $1000 dollars to clean my house and did basically no cleaning and were then unavailable to do the reclean. Do not book this company to clean your house under any circumstances. Is was appalling this quality of clean and I had to reclean the house myself after spending so much money getting them to clean.
23 janvier 2025
Avis spontané
Réponse de Bcic
Dear Emma, Thank you for sharing your feedback. We sincerely regret that your experience with our service did not meet your expectations. Customer satisfaction is extremely important to us, and we truly value the opportunity to address any concerns.
As part of our 7-day job guarantee, we are always committed to ensuring that any missed areas are rectified through a reclean. We received your reclean request on January 29th, and per our standard process, we require 24 to 48 hours to schedule and organize the reclean. As soon as your request came through, we coordinated with our cleaning team and arranged the reclean for the morning of January 31st—the earliest available slot.
However, after confirming with both you and the property manager, we were informed that the new tenants were moving in, and unfortunately, we were unable to access the property for the reclean. We completely understand how frustrating this must have been for you, and we regret that we couldn’t assist further under the given circumstances.
As outlined in our terms and conditions, which were accepted at the time of booking, we are unable to offer a refund or compensation if a reclean opportunity is not provided. Our primary goal was always to resolve this for you, and we’re truly sorry that we were unable to do so due to the property’s availability constraints.
We appreciate your time and feedback, as it helps us continually improve our services. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Best regards, Team BCIC
Absolutely garbage!!!!
Absolutely garbage!!!!
For over $1000 for a clean. This company does not even clean grouting in the showers only wipes over the tiles.
Also they do not wipe or clean blinds, only dusting the blinds.
It’s a bond clean. Even a basic home cleaning service offers this?
We had the same service in Brisbane with another bond cleaning company for the rental we moved out of. It was cheaper $10 per hour. It’s exactly the same house 4 bedroom and 2 bathrooms. They also cleaned the blinds and scrubbed grouting for that price.
The carpet cleaning is terrible too. It smelled damp, wet and has no fragrance. A complete waste of time and money!!! We still aren’t sure if they actually did anything.
Also no one gets back to you when don’t get you leave feedback. I gave them the chance and no response, so I would not take the bond back guarantee seriously.
Make sure you understand exactly what is on the quote. So you don’t get a rude shock like we did.
Also on the date of payment my card was charged twice. $2000 taken off my card instead of $1000. It took 3 days to be refunded.
Not happy and would not recommend at all!!! Would give them 0 stars if I could.
23 janvier 2025
Avis spontané
Réponse de Bcic
Dear Danielle,
Thank you for your feedback, and we sincerely apologise for the experience you had with our service. We understand your frustration and regret that we did not meet your expectations, especially given the importance of a bond clean during a move.
We’re truly sorry for the double charge on your card. This was an unintentional error, and we’re glad to confirm that the overcharged amount was fully refunded within three business days. We understand how concerning this must have been and apologise for the inconvenience caused.
Regarding your comments on the service, the service purchased includes light dusting of blinds and a surface clean of tiled areas unless deeper services (such as grout scrubbing or detailed blind cleaning) are specifically included and quoted in advance, we regret any misunderstanding.
We’re also sorry to hear about the issues with carpet cleaning. Our team takes pride in delivering quality work, and it’s disappointing to know we fell short in your case. While we do offer a 7-day guarantee, Nonetheless, we understand your dissatisfaction and are reviewing how we can better communicate this process moving forward.
Finally, we apologise if your feedback wasn’t addressed in a timely manner. That’s not the experience we aim to deliver, and we’re taking your comments seriously to improve our responsiveness and clarity.
Thank you again for taking the time to share your concerns; your feedback helps us refine our service and customer support processes.
Kind regards,
Team BCIC
AVOID AT ALL COSTS
DO NOT GO WITH THEM
WHATEVER YOU DO. Based out of India. Just here to take your money.
30 janvier 2025
Avis spontané
Réponse de Bcic
Dear Zachary,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations and appreciate you bringing these concerns to our attention.
Regarding the grout cleaning, we understand that this service was important to you. Unfortunately, we did not have a technician available to perform the grout cleaning at the time, and as a result, a full refund was issued for that portion of the service. We apologise for the inconvenience and appreciate your understanding.
As for the cleaning concerns raised, we offered a reclean under our 7-day guarantee. Upon reviewing the detailed list provided, many of the items fell outside the scope of the original quote and were classified as additional services. We’re always happy to include these tasks when requested in advance, and we apologise if there was any confusion about what was included.
We value your feedback and are continuously working to improve our service clarity and communication. Thank you again for taking the time to share your experience.
Kind regards,
Team BCIC
Bond Cleaning Nightmare
Bond Cleaning Nightmare
Beware BCIC bond cleaning company, charged us $980 for a 3 bedroom 2 bathroom apartment, upon walking through AFTER the clean it was TERRIBLE! They came completely unequipped for a bond clean with a small bucket of cleaning supplies, refused to scrub the showers due to a clause in the fine print, didn’t spot clean the walls, when we removed carpets from the quote it only took $100 off? The cleaning team was supposed to arrive at 8am Monday and didn’t arrive till 1pm after I chased the company multiple times, when they arrived they told us they weren’t equipped with the right cleaning gear and would need to come back the next day after I had already arranged power to be shut off. They came back the next day at 12:30 after agreeing on a 10:30 start - I had to chase them to find out what was going on! Then walking through after and seeing the state of the home we had to book a reclean which didn’t happen till Friday night - appalling service, terrible clean, way over priced. Beware and read the fine print before hiring!!!!!
20 janvier 2025
Avis spontané
Réponse de Bcic
Dear Chantelle,
Thank you for your feedback. We’re very sorry to hear that your experience with our service did not meet your expectations and appreciate you bringing these concerns to our attention.
We regret the delay with the arrival time and any inconvenience this caused, particularly as you had already arranged for the power to be disconnected. While we always strive to meet scheduled times, unforeseen operational issues can occasionally cause delays, and we apologise that this impacted your plans.
Regarding the cleaning scope, our quotes are based verbal description of the property given by customers, and adjustments (such as removing carpet cleaning) are reflected accordingly. We understand your concerns about specific cleaning tasks, such as shower scrubbing and wall spot cleaning. These are addressed in our inclusions and exclusions, which are outlined in the quote documentation to ensure transparency before the job is confirmed.
Following your request, we scheduled a re-clean, which took place on the earliest available date. We understand you were still dissatisfied and chose to clean the property yourself. While we asked for supporting evidence of the remaining issues so we could consider further resolution, unfortunately, we did not receive a response.
We’re sorry that this experience left you feeling frustrated and disappointed. Your feedback has been shared with our operations and customer service teams to help us improve our scheduling, communication, and service clarity moving forward.
Kind regards,
Team BCIC
Worst compant ever really wish I had…
Worst compant ever really wish I had checked the reviews 😪 .
Do not use them!!!!!! At all cost, worst experience ever from day of bond clean with the cleaner they had assigned to clean and carpets trying to get extra cash for the inside of window which I thought was odd soi re checked the inclusions to following up for guaranteed re clean to them advising this was not avalible due to clean not being able to come out again and due to them me offering a small refund subject to not leaving a review haha OK not only did they not come back we then had to fix/clean items they had missed
Worst company even wish I could give 0 stars 🌟
9 octobre 2024
Avis spontané
Réponse de Bcic
Dear Nikki,
We’re truly sorry to hear that you were unhappy with your experience and appreciate you taking the time to share your concerns.
At BCIC, we are committed to delivering professional service and support, and we regret that we fell short in your case. Upon reviewing your file, we can confirm that your bond clean was completed on December 19. When you contacted us on December 20 requesting a re-clean, we attempted to arrange this promptly. However, due to the cleaner’s unexpected unavailability, we were unfortunately unable to carry out the re-clean on your preferred date of December 21.
We understand your frustration regarding the re-clean process and apologize for the inconvenience caused. Our team prepared a re-clean list aligned with the original service scope and offered a proposed resolution. While a specific refund amount was not confirmed initially, a goodwill gesture was offered based on the situation. We’re sorry this did not meet your expectations at the time.
Regarding the internal window cleaning query, we apologise for any confusion. Our inclusions and exclusions are clearly outlined in the quote documents, and our team is always available to clarify any details before or after the service.
As per your acceptance, the agreed refund was processed accordingly. We appreciate the opportunity to address your concerns and take your feedback seriously as part of our ongoing efforts to improve.
Kind regards,
Team BCIC
AVOID THESE PEOPLE!!!
AVOID THESE PEOPLE!!!
We paid before the clean $1300 and they have been 2 twice and still not done properly.
We paid for carpets to be cleaned which was not done.
Extremely hard to get them back to do the job properly.
DO NOT USE !!!!!!!!!
25 janvier 2025
Avis spontané
Réponse de Bcic
Dear Ben,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond.
We understand how frustrating it must have been to feel the service was not completed to the standard required, especially after making payment in advance. Please accept our sincere apologies for any inconvenience caused.
Following your concerns, we arranged a re-clean in line with our 7-day satisfaction guarantee. We appreciate you taking the time to send through images and videos outlining the areas you felt were missed. After carefully reviewing the evidence provided, we acknowledged that the clean did not meet our expected standards in certain areas, including the carpet cleaning, which you indicated had not been completed.
Based on this assessment, we offered a $250 refund, which was accepted by you and processed by us as a gesture of goodwill and to help make up for the inconvenience caused. This refund was issued promptly.
While we regret that the outcome was disappointing, we want to assure you that we take feedback like yours seriously. It has been shared with our internal teams so we can continue working on improving communication, consistency, and service delivery across all jobs.
We thank you again for bringing these issues to our attention and apologise that we weren’t able to deliver the level of service you rightly expected. If you have any further questions or concerns, you are always welcome to reach out to us directly.
Kind regards,
Team BCIC
Avoid at all cost!
Avoid at all cost!
I had paid $720 for a 3 bedroom but 2.5 bathroom house, a fair price for a big place for vacate clean. After the job was done, my landlord went to check the place and basically quoted it "not been professionally cleaned". It seems that only the floors and carpets are done and nothing else. My housemates and I could have done that myself. Their schedule for re-clean does not really help since my landlord has already hand the keys over to their new tenants and need to file a another report for a re-clean from the landlord. On their website, they do not show a link to find a report form to fill. Awful company to deal with, the 7 day bond back guarantee is a complete joke. If I can give them -5 stars, I will.
15 janvier 2025
Avis spontané
Réponse de Bcic
Dear Woody,Thank you for taking the time to share your feedback. We are truly sorry that your experience with our service did not meet your expectations. Your concerns are important to us, and we regret any frustration this situation may have caused.At BCIC, our priority is ensuring our customers are fully satisfied with our services, which is why we offer a 7-day bond back guarantee as part of our contract. This guarantee is in place to provide you with peace of mind, ensuring that any missed areas within our service scope are promptly addressed through a free reclean.In your case, we understand that your landlord identified areas of concern, and we provided you with the opportunity for a reclean at no additional cost. However, we acknowledge that you chose not to proceed with this option. We regret that we were not given the chance to rectify any concerns directly, as this would have allowed us to ensure the cleaning met expectations.Despite this, we value your feedback and have worked towards a fair resolution. Our team thoroughly reviewed the missed areas and, as a goodwill gesture, offered a partial refund for the areas that did not meet our service inclusions. We appreciate that this resolution was accepted by you.We sincerely regret any inconvenience this experience has caused and assure you that we are continuously working to improve our services. If you have any further concerns, please feel free to reach out, and we will be happy to assist you.Best regards,Team BCIC
I regret so much choosing this company…
I regret so much choosing this company to do our exit' clean'. Our experience was like everyone else's on here. They showed up a day late. They charged almost double the quoted cleaning fee - saying things were 'dirty' or required 'scrubbing' - um, that's what cleaning is! Then they called relentlessly to ask for the additional payment - as late as 9pm and again before 7am on a Sunday morning. They did a poor job - we're not even convinced the carpets were actually cleaned. The staff were rude. They got what they wanted - money. All we got was a massive headache. DO NOT USE!!!! I'm annoyed giving zero stars is not an option.
12 janvier 2025
Avis spontané
This was an incredibly frustrating…
This was an incredibly frustrating experience - it was a subpar job designed to get you to pay more for extra hours to clean to get your bond back or no guarantee. This company should be ashamed and embarrassed. Like everyone else on this thread I will have to go clean on top of what they’ve done and find a carpet cleaning service. They are so pushy, and know how to wind you into the deal to get money. Please avoid and pay the extra money you’ll eventually pay to these people to a real company. I can see why their workers don’t actually work reading the comments sounds like they don’t get paid properly either.
14 janvier 2025
Avis spontané
Awful service
Awful service, terrible business and poor product. Our clean was horrible, expensive and the business deserves to be reported.
7 janvier 2025
Avis spontané
SCAM!!! DO NOT HIRE!
I don't even know where to start with this company. Never before have I experienced such diabolical customer service; from the lack of cleaning that took place in our house to the people on the phone/ on emails.
They don't perform bond cleans to the standards required by agents. My partner and I had to do our own clean and spent almost 7 hours there and had to hire carpet cleaning equipment because they had not done a good enough job. The bathrooms were barely touched, kitchen cupboards still needed cleaning and the walls still needed spot cleaning. When only one cleaner came to re clean (with no carpet cleaning equipment despite us requesting this), he just stood around, did no cleaning and drove off.
I could go into a lot more detail but I'd run out of space. All I can do is implore you to not hire this company, they are a scam, refuse to uphold their contracts and seem to think they're above Australian consumer law. DO NOT HIRE!!!
16 décembre 2024
Avis spontané
Okay cleaner, nagging customer service
Cleaner did a fine job but did not clean the doors or the windows. I cleaned it for over 2 hours myself to get my bond back. The cleaner did a decent job overall but missed plenty of spot cleaning jobs and seemed to have an answer as to why he can't clean certain areas. He said it was difficult to clean, strange because I ended up cleaning all of them with wet baby wipes.
Nagging employees who keep calling you for no apparent reason. I called to book an extra service and I was driving so I said I'll pay for the extra service in 15 minutes. But in that time frame, I had 3 calls nagging me to make the payment else they won't do the service. I then pulled over and made the payment to avoid their calls. Then the cleaner texts me they got no payment so he won't do the extra service. I explained to him what happened and he was more understanding than the employees. Then they nagged me to post a review and said they would give me 50 dollar voucher. They seemed to lack respect for your time as I was given a deadlind to post a review and kept receiving constant messages about it. At this point, I just want them to stop calling me..forever. I don't care for a $50 voucher.
7 janvier 2025
Avis spontané
Réponse de Bcic
Dear Darshi, Thank you for sharing your detailed feedback with us. First and foremost, we sincerely apologize for the frustration and inconvenience you experienced with the communication and payment reminders. We absolutely understand how these repeated calls could be disruptive, and this is certainly not the level of service we aim to provide. Please rest assured, your feedback is important to us, and we will take immediate steps to ensure that our team’s communication is more respectful of our customers' time in the future.
We truly appreciate you letting us know about the issues with the payment reminders and nagging calls. It’s clear that there were some miscommunications on our end, and we apologize for any confusion caused. We strive to make the process as seamless as possible, and we understand how these repeated calls detracted from your experience with us.
We’re also sorry to hear that some areas of your property, such as the front and back doors and cupboard doors, were not cleaned to your satisfaction. While the cleaner’s performance in most areas met your expectations, we do recognize that missing these details is not acceptable. We will be sure to communicate this feedback to the cleaner so we can improve in the future and ensure that every aspect of the job is thoroughly completed.
We understand your frustration and respect your decision. We sincerely value your feedback and will use it to improve our service. If you decide to give us another chance in the future, we would be more than happy to assist you.
Thank you again for your review and for bringing these issues to our attention.
Best regards, Team BCIC
DISGUISTING/SCAM/STAY AWAY - Wish there was a negative star option
Wish there was a negative star, literally worst service ever provided - didn’t show up multiple times, then come and say the property is more than expected (despite seeing photos) and ask for more $$ before starting, then don’t clean 3 of the 5 rooms. Looked to be using subcontractors that had ‘car detailing’ marketing on their car, ABSOLUTELY TRASH DO NOT GET FOOLED BY THE LOW COST THEY ARE NOT WORTH A CENT.
3 décembre 2024
Avis spontané
Better off doing it yourself
I wish I could give this cleaning service zero stars. I was a returning customer because I was happy enough with the first clean, even though the cleaner didn’t show up on the original booking date. After chasing them with calls and messages, they finally sent someone the next day, and I let that slide because the clean itself was decent. However, the second clean was an absolute disaster.
The cleaners arrived and gave off the impression that they didn’t want to be there. I had informed them not to clean the walls, as I had painters scheduled, but I specifically reminded them that sweeping and mopping the balcony was part of the service. When I inspected the property afterward, I was horrified to find the balcony barely touched. Cobwebs were still there, and the floor had not been properly swept, let alone mopped.
When I raised the issue, the cleaners outright lied and claimed they did clean the balcony, suggesting the painters caused the mess—even though the painters hadn’t even started yet. This was a blatant and insulting excuse for not doing their job.
What followed was a nightmare of back-and-forth communication over the course of a week. Multiple people from their team emailed me, but none of them seemed to communicate with each other, so I had to repeat myself over and over. They kept asking me for an exit report, despite me repeatedly explaining that I own the property and didn’t have one. When they finally understood that, they demanded photos. I took time out of my busy schedule to go back to the property and provide proof that the balcony was untouched. Their response? They claimed the cleaners couldn’t do the job properly because it required “heavy machinery.” Yet another lie—because I ended up cleaning it myself with no special equipment.
The customer service was appalling. They ignored my messages unless I kicked up a fuss, gave fake apologies, and offered endless excuses instead of taking responsibility. They wasted my time, lied at every step, and made me run in circles until I was too frustrated to keep fighting.
Avoid this company at all costs. They are dishonest scammers who will take your money, do a subpar job, and gaslight you into thinking it’s your fault. Do not use their service—you’ll regret it.
13 décembre 2024
Avis spontané
Réponse de Bcic
Dear Tracey,
Thank you for your feedback, and we’re truly sorry to hear that your recent experience with us did not meet expectations—especially as a returning customer. We appreciate you taking the time to detail your concerns.
We regret the inconvenience caused by the initial scheduling issue and thank you for your patience at that time. While we’re glad the first clean met your standards, we understand that the second service fell short, particularly with regard to the balcony.
To clarify, the sweep and mop of the balcony was included as a complementary part of the service, but full balcony washing was not part of the original quote. However, we acknowledge that the area should still have been left in a visibly clean and presentable condition. We are sorry to hear that this was not the case and that there were cobwebs and debris left behind.
We also regret any miscommunication from our team. Our intention was never to shift blame, and we’re sorry if our request for additional information—such as an exit report or photos—added to your frustration. As you noted, once it was understood that the property was owner-occupied, we should have adjusted our follow-up accordingly. Our request for images was intended to help our team investigate the issue further and offer an appropriate resolution, not to delay the process.
We also sincerely apologise if our responses felt dismissive or inconsistent. This is not the level of customer care we aim to provide, and we are actively working to improve internal communication so that our clients don’t have to repeat themselves unnecessarily.
Your feedback has been escalated to our quality assurance team, and we are reviewing this case internally to ensure similar issues do not recur. While we regret that your experience led to such disappointment, we truly value your business and are sorry for the outcome.
If there is anything further we can do to help resolve this matter or clarify our service process, please let us know. Your feedback has been taken seriously.
Kind regards,
Team BCIC
‼️❌Beware of BCIC Bond Cleaning
‼️❌Beware of BCIC Bond Cleaning – A Scam for Subcontractors.
I worked with BCIC as a subcontractor for a long time, and my experience with them has been nothing short of a nightmare. They owe me a significant amount of money for jobs I completed, and despite multiple promises to resolve the issue and pay me, they haven’t done so.
They initially assured me the problem would be resolved, but after countless follow-ups, they have completely ignored my concerns. I have now filed a formal complaint with Fair Trade because it’s clear that they are not interested in addressing this matter fairly.
BCIC seems to operate out of India, and individuals like Kailesh, who recruits subcontractors through Facebook Marketplace, and Bhawnaa, supposedly from their accounts team, are deeply involved. Both of them have failed to provide any resolution or accountability.
From what I’ve experienced, BCIC has a pattern of using subcontractors and then avoiding payment, leaving people like me in a difficult position. Their follow-up messages to complaints are generic, copy-pasted responses that never lead to real action.
To all subcontractors and potential clients: Beware before working with or booking BCIC. They are untrustworthy and exploitative. My advice: stay far away to avoid the stress and financial loss I’ve experienced.
8 novembre 2024
Avis spontané
The absolute worst !
Booked and prepaid for a bond clean of a two bedroom apartment.
They didn't turn up. When chased they said they'd forgotten and they'd send two cleaners.
When they eventually turned up they said it'd take 5 hours.
When I returned to check progress two hours later they'd gone. They said they finished the job ahead of time. They didn't even do the bathroom or laundry.
Terrible service, unreliable, didn't complete the job we paid them to do. Avoid this company !
7 décembre 2024
Avis spontané
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