Bond Clean Expert Avis 

SCAM - I booked Bond Clean Expert for an end-of-lease clean and paid alsmost $1300. What I got was nowhere near what was agreed on.

The contracted work, simply wasn’t done. When I inspected the property, the carpets had not been cleaned, the kitchen still had grime and dust was still on the skrting!

I contacted them to request a re-clean, which is the whole point of a bond clean guarantee. They turned up at 12:15 pm and took photos of their 'completed' job at 12:20pm. This is not a 100% guranteed bond return clean. Our Real Estate agent then had to book another cleaner, when requesting the out of pocket balance they did not return any emails or phone calls. I paid for a service and didn’t receive it, and when I asked them to fix it, they didn’t. That’s not just poor service, it’s taking money for work you don’t do.

DO NOT BOOK! A guarantee that isn’t honoured isn’t a guarantee.

Do yourself a favour: if you’re relying on a bond clean to get your deposit back, read the reviews carefully, keep every receipt, and photograph everything. I wish I’d looked harder before booking.

Scam company, very poor service. No not recommend at all!

Absolutely the worst cleaning service I have ever used.

The company called after cleaning had already started trying to guilt trip me into extra services for outrageous fees, then stating that there wouldn't be any guarantee if the extra services weren't performed.

Trying to organise an appointment is a nightmare, they mess you around and don't communicate at all.

Had my appointment cancelled without notice even after a deposit had been paid.

No notice of when they would arrive to do the cleaning, really hard to coordinate when the property isn't being lived in and you have to travel to meet the cleaner and drop off they keys.

Worst service don't recommend at all.

I highly recommend this team for their amazing work. Everything was spotless, and I received my bond back in the same week because the house owner was very satisfied with their efforts.

The pricing is very fair, and the quality of their work is excellent!

I can’t even begin to tell you the stress these absolute crooks put me through. Demanded more money etc. all the typical stuff.. let’s see what happens after the real estate inspect. This company needs shut down, honestly. Where is the ACCC when you need them.

Never trust this guys. They will quote one price and ask you for extra money on the day of cleaning. They know its end of lease cleaning and put u in trap to pay what ever they ask. They are a disgrace for humanity. I will report them to cancel their company.

**Extremely poor service and communication – would not recommend**

I genuinely can't believe I didn't see these reviews before putting myself through the painful process of having Bond Clean Expert complete our end-of-lease clean. Don't make the same mistake I did.

Not that someone's car is necessarily a reflection of their ability to clean a property, but the state of the vehicle's interior and exterior when the cleaners arrived probably should have been an indication of what was to come.

We were moving out of a small one-bedroom apartment. We had already completely moved out, so the property was empty, tidy and already reasonably clean. We essentially needed a professional end-of-lease clean to put the finishing touches on it and ensure it was ready to hand back.

Instead, when I returned after the clean, the apartment genuinely smelled and it quickly became apparent that entire areas hadn't even been touched.

The fridge and freezer were completely missed despite being empty. The sofa wasn't moved despite sitting on carpet AND us paying extra for the carpets to be steam cleaned. The same applied behind and underneath entertainment units and cabinets. The air-conditioning filters weren't touched, the cupboard under the sink was still dirty, and an entire shelf in the bathroom appeared not to have been cleaned at all. These weren't minor imperfections or particularly difficult-to-reach areas – whole sections had simply been missed.

The property agent inspected the apartment on Monday and described the standard of cleaning as **"very poor and a lazy attempt."** We were provided with an inspection report identifying what needed to be rectified before our bond could be returned, and the number of areas the clean had failed on was astonishing.

We immediately provided this report to BCE, who arranged to return for a re-clean at 3pm. What followed was ridiculous. They tried three times to move the re-clean to the following day, before delaying the appointment from 3pm to 5pm, then 6pm, and eventually offering to attend at **10pm**.

An end-of-lease cleaning service is supposed to remove the stress of handing a property back, particularly when you're paying professionals specifically to complete the job to the required standard. Instead, BCE created considerably more stress and inconvenience for us.

Given the poor standard of the initial clean, the failed areas identified by the property agent and the problems getting the work rectified, I requested a refund.

Unfortunately, the communication since then has been just as bad. I was told the matter had been escalated to management and that I would receive a response within 3–5 days. After that deadline passed, every time I chased them I was seemingly told I would hear back "tomorrow."

It has now been **almost three weeks**.

Based on my experience, I would absolutely not use Bond Clean Expert again or recommend them for an end-of-lease clean.

STAY AWAY. This company proved to be nothing but a nightmare experience and actually damaged the walls of the house and made the place worse than it even was. Failed the handover inspection despite allegedly coming back to fix what they did not clean. Constant harassment on the day of the clean after arriving before the scheduled time, refused to start work until the full quote amount was paid, then rung up and extorted me for more money and threatened to leave the job unless we paid an extra $370 in half an hour. Refused to take any accountability for staining the walls of the house, used fake time stamps on old photos from the first clean job pretending they came back four days later. (Visible lawn mower in background through the window in several photos that was not at the property on the day of the re-clean). Difficult to deal with, rude over the phone and threatening, absolute scammers. Not worth the hassle. Supposed to be a stressless service after paying $1400 for a bond clean. Was the worst experience of all time and not getting the full bond back because of these unprofessional liars. Supposed to be a bond clean “expert” and is anything but. Paid extra for a special wall cleaning service and a “bond guarantee” and instead got completely ripped off and extorted. Should not be in business. Every review is the same.

Absolutely fantastic experience with Bond Clean Expert Gold Coast from start to finish.

The whole process was incredibly easy. The information on the website was clear, booking was straightforward, and communication from the company throughout was excellent. Their pricing was also very reasonable, with everything clearly explained upfront, including the costs and exactly what was included. There were no surprises, which is very much appreciated when you’re already dealing with the chaos of moving.

Bunny completed our bond clean and did a phenomenal job. His attention to detail was exceptional and the property was left absolutely spotless. He was thorough, professional and clearly takes real pride in the quality of his work. The standard of the clean genuinely exceeded my expectations.

From the initial booking and excellent communication through to Bunny’s outstanding work on the day, I couldn’t be happier with the service.

Excellent value, excellent communication and an exceptional result. I would absolutely use Bond Clean Expert Gold Coast again and wouldn’t hesitate to recommend them.

And if you can request Bunny, do it. ⭐⭐⭐⭐⭐

I would not recommend Bond Clean Expert based on our experience.
We booked them after they advertised a “7-Day 100% Bond Back Guarantee” and provided a fixed quote for our bond clean.
A major issue arose while the clean was already underway. Midway through the scheduled bond clean, we were told that we needed to pay an additional $260 or the cleaners would not continue the clean. This placed us in an extremely difficult position because the property needed to be cleaned within the required timeframe and, once the clean was already underway, there was effectively no practical opportunity to cancel and organise another bond cleaner at short notice. We felt we had little realistic choice but to agree to the additional charge.
This was particularly concerning given that their original advertising stated “No hidden costs”, “No hourly charges”, “No time limits”, and that customers would never be asked to pay for “extra hours” to complete their bond clean.
The problems then continued after the clean.
The real estate agent identified a localised mark on a wall. Under Bond Clean Expert's advertised guarantee, their cleaners returned to rectify it. Following that re-clean, what had previously been a localised area became substantially larger and sticky, and the painted surface was visibly damaged.
Bond Clean Expert subsequently acknowledged in writing that during their re-clean “the existing sticky substance spread across that area.”
The property manager has since independently obtained a quote for $660 to repair and repaint the damaged wall. Despite being provided with photographs, video evidence, correspondence, and the repair quote, Bond Clean Expert has refused responsibility. They subsequently referred to the warranty attendance as a “forceful reclean”, despite the re-clean being requested under the guarantee they had expressly advertised as part of the service.
For me, the biggest concerns were the unexpected demand for a further $260 after the clean had already commenced, the damage occurring during the subsequent re-clean, and the way the business handled the matter after being notified.
Given the representations made to us regarding fixed pricing, no hidden costs, and a “7-Day 100% Bond Back Guarantee”, our experience was very different from what we expected when booking the service.
Based on our experience, I would not use Bond Clean Expert again.

Do not use this company they make themselves seem great whilst booking but the standard of cleaning is horrible and then once you try to complain about the standard of work they don't what to know about it

I strongly recommend avoiding this cleaning company. My experience was exceptionally poor, both in terms of the standard of cleaning provided and the way my concerns were subsequently handled.

I engaged the company to clean a one-bedroom apartment. When the first cleaner arrived, he inspected the apartment. I then accompanied him to assist with bringing in his cleaning equipment, after which he disappeared for approximately 90 minutes. When he eventually returned, he advised that additional cleaners would be required.

Two further cleaners did not arrive until approximately five hours later. Shortly after arriving, they contacted their office and then informed me they were leaving to get Burger King and would return within an hour. They did not return for approximately two hours.

The situation became even more concerning when I received a call from the company's head office advising that I would need to pay an additional $2,000 to complete the clean, supposedly because of the chemicals required to clean areas including the bathroom and ceiling. Given that this was a one-bedroom apartment, I considered this additional charge completely unreasonable. I was also leaving the country the following day and therefore had very limited options. After I challenged the amount, the company agreed to reduce the additional charge to $770, which raises further questions about how the original $2,000 figure was calculated.

Despite the substantial amount charged, the completed clean was well below an acceptable professional standard, with numerous surfaces and areas left unclean. I subsequently requested that the company return and rectify the deficiencies. Even after this second clean, my real estate agent inspected the apartment and described the cleaning standard as disgraceful.

As a result, I was required to pay for the real estate agent's cleaners to attend the property and clean it for a third time.

In total, this company charged me approximately $1,440 for a service that ultimately required another cleaning company to rectify. The poor cleaning standard was compounded by significant delays, questionable additional charges and, most disappointingly, an apparent lack of concern from customer service when I raised these issues.

I have repeatedly contacted the company by telephone and email to formally express my dissatisfaction and request a partial refund. My communications have gone unanswered.

I have used professional cleaning companies for more than two decades and have never experienced service of this standard. Based on my experience, I cannot recommend this company and would strongly advise prospective customers to consider alternative providers.

I hired this company in Perth without looking at reviews before hand and, as other reviewers have noted, was surprised by rather large additional fees that I couldn't afford.

However, the staff on the phone recognised my distress and was very empathetic, able to sort things out so that I wouldn't need to cancel the appointment and suffer a cancellation and rescheduling fee.

While that was positive I checked reviews and became anxious about the quality of the work. Thankfully when I checked the property once they were done I found the work had been done far, far better than expected. I am very happy with the work BCE has done.

If I could give less than 1 x star then I would. Bond clean did not pass. Their ‘72 hour reclean gurantee’ turned into 120 hours later. I was the one who continually had to get in contact to query when the reclean would be. I was told the reclean would be on Monday, but alas no one called. I started the reclean the property out of desperation on my own on the Tuesday, but 10.30 on the Tuesday recleaning ‘team’ arrived - I had already done majority of the reclean work as it was too stressful waiting to hear from this nonsense business. The reclean experience was also ridiculous as they asked me to show them what else needed to be done - exit report was provided, I am not a realestate property manager. No initiative, no costumer service. Bond cleaners smelled of body odor. During the reclean, I needed to ask them to remove their shoes before stepping on our freshly cleaned carpets. Overall communication started off well as they were driven for the sale, but once we BSB and Acc transferred them the $$ it was such a stressful experience.
Please do not waste your time on these crooks.

DO NOT USE! 🛑 🚩
These so called cleaners are nothing but rude, lazy and rip offs! They changed the day before to arrive at 7am on a school day 😩 then after 30mins, proceeded to blow up my phone saying they wouldn’t start work until payment was made 🤷🏽‍♀️ then hour into work, they called to say it required a “chemical clean” which I later found out was the use of gumption! They did not spot clean the walls at all. I am yet to take photos and post. I am so disappointed. I will NEVER use this company ever again

Scammers, now go by different names e.g. Desiner Bond Clean....etc., do not use them....

I am a property manager and I would never recommend these cleaners. Dishwasher filter black and not touched. Not 1 exhaust fan was taken down and cleaned. This is the worst cleaning I have seen in 20 years.

One star only because there’s no negative.
SCAM !!!
They call you when on site demanding more money or no clean will be done and then proceed to not do the extra.
They’ll shake you down and leave you stranded.
ABSOLUTELY DO NOT HIRE

NEVER EVER BOOK THESE PEOPLE. THEY ARE A SCAM. Accepted $479 fixed quote, paid in full upfront, called mid-job demanding an extra $300 for pre-existing damage and threatened to leave incomplete. Were also so friendly in person then rude and aggressive over the phone.

SCAM ALERT DO NOT USE THIS COMPANY!!!!!!!
I hired this company for a bond clean for today and was quoted $999 for bond clean and carpets plus pest. 2 people arrived with hardly any equipment, especially not for a bond clean.5 mins in the house the cleaners said they are leaving and their boss is sending another team. I ring the boss who said he had no idea and told me to wait and he will call me back. He calls back and says he wants an extra $1200 on top of the $999 I gave him as the walls need chemical clean , which after reading all the bad reviews he told everyone. He shut the phone down on me twice as I wanted my money back , he said there would be a cancellation fee and I said no I want a full refund.He verbally abused me and said I was being unprofessional even though I paid them in full for the clean before they started as they said it was company policy. I drove down to the address on their invoice and its residential units.
I paid $999 and they refunded only $767 .
THEY ARE SCAMMERS IF I COULD LEAVE -100 I would as 1 star is too good.