Bond Clean Expert Avis 

Total scam. I hired the Perth team and received all round poor service. Quoted me a price, showed up, and held the job to ransom for an extra $300 to do tasks we had already discussed in advance. They did a half-hearted job because of the time they wasted arguing about the price. Their failure to reach the promised standard cost me a chunk of my bond. The oven wasn't clean along with other areas in the kitchen. Save yourself the stress and hire someone else.

Doesn’t even deserve 1 star 🤮Absolutely unacceptable service

This was by far the worst cleaning service I have ever dealt with.

I booked and paid in full for a professional end-of-lease bond clean, yet the job was barely half completed. Only one worker arrived, he was late, and stated he was sick, which already raised concerns about the quality of work.

Large parts of the house were not cleaned at all. Walls were not spot cleaned, the garage that was advertised as complimentary cleaning was not done, the stove top was still dirty, and many basic tasks were completely missed. I personally had to remove and soak more than 10 light covers myself because they were left filthy.

To make matters worse, my 70-year-old mother and I ended up doing a significant portion of the cleaning ourselves, despite having already paid this company in full. The worker stayed until around 7:30pm and still did not complete the job, which forced me to arrange an extra day with my real estate agent due to their failure to deliver the service when promised.

Communication from the company was extremely unprofessional and dismissive, and they were reluctant to provide a receipt after full payment.

The company advertises a 7-day guarantee, but based on my experience this means very little if the job is not completed properly in the first place.

This experience caused unnecessary stress during an already difficult moving process. I would strongly advise others to think twice before booking with this company.

Awful experience with this company. DO NOT USE! called me on the day of the clean demanding extra money for additional cleaning and threatened that they would not complete the clean if I didn’t pay. Cleaning still not up to standard and even after returning the clean was still insufficient. They failed to re attend again and I did not get all of my bond back as I had to pay for another cleaning company I am now $1350 out of pocket. They have refused to engage with consumer protection and now my only option is to enlist a lawyer and go through magistrates if I want to try and recoup any money back for their awful service.

Unprofessional company using threatening and pressurising tactics, inadequate cleaning and their ‘Bond guarantee’ doesn’t exist.

Over my 10+ years of renting i have never experienced such a terrible bond clean. If i could rate this a 0 I would. To anyone looking at booking this group because of the fair priced qoute i advise you not to unless you want to blackmailed into paying extra money and still not having the house cleaned to the standard of the realestate. After sending them the first inspection report they said they would be back within 48 hours yet they never rocked up or never did anything on the list.

Steer clear of Bond Clean Experts

Absolutely disgusting

How the hell can this business be still up & running. Charging $1650 for a bond clean but returning to the property & nothing has been touched.

Report to the ACC

1 star is one too many.

Where to even start.

Was quoted 650 dollars for a 2 bed 1 bathroom bond clean. The cleaner arrived and I left them to get on with their day.

My phone then receives call after call which I couldn’t answer as was on the motorway with no hand free. They had upped the rate to 1000 dollars. Because the original quote didn’t include fridge cleaning and oven cleaning etc. What kind of end of bond cleaning doesn’t include these items?

Anyways the cleaner sat stationary in the apartment until I pulled over and paid 350 dollars more. The person we dealt with on the phone was rude as also.

I told the cleaner to give me 30 minutes notice of completion so I could know when to head home. Was 8pm and 2 of my unanswered phone calls later when they said we can return. Also requested to leave the door open for us as we were taking the keys back to the rental agency. He locked the door.

Absolutely terrible experience from the get go. Would recommend everyone avoids at all costs.

This company is malicious in the way they do business. The first thing they do is mislead on the service they provide. The quotes they give seem to be designed to be slightly lower than the competition but immediately upon entering the residence to clean the team complain the residence is to big to clean for the price. When told the quote was for the exact size residence with details about number of bedrooms, bathrooms etc they then grumble and commence an "inspection". Immediately they find issues, they demand substantial payment for things like a full wall chemical treatment, when refused their answer is oh, well you have a massive mould problem that needs a deep chemical clean. When you say no, they say there are to many windows when you say no they get angry and demand approximately 50% extra above the quote. When this is refused they say we do a quality service and refuse to do half a clean, when you say this is the clean I need they refuse, when you say leave now, they leave. You then have to demand a refund, you get half, they say the rest is a cancellation and time fee. Simply put they could do no cleaning all day and make a fortune just by running this process and by the way the workers react it is a tried and true process. Avoid at all costs.

Had BCE used by a tenant.
Surfaces cleaned but fridge, range hood, toilets, sinks, high kitchen shelves and bathroom walls barely or not cleaned at all.

Arrived late and demanded an extra $340 on top of the agreed quote, giving us 10 minutes to pay or they’d leave (and charge a $300+ cancellation fee). With handover the next day and no time to rebook, we reluctantly paid.

That evening, our lovely Property Manager inspected the property on our behalf - finding multiple areas untouched, carpets left damp and smelling, and cleaning products/rubbish left behind. Two men returned claiming the original cleaner had left early due to a headache (no one had informed us). Our Property Manager reported one of the men spoke to her in a very aggressive and intimidating manner and insisted on keeping the keys overnight (which she of course declined). They said they’d return the next morning - no one did.

A partial refund was requested (a very reasonable compromise, in my opinion). Bank details were provided. No refund was processed. The case is now with QCAT.

Highly unprofessional,
Demanding money to do extra things that were not done like scuffs on walls,
Leaves dirty foot prints everywhere,
Late and no communication,

Avoid at all costs, they might be a little cheaper but really they are not, they will get more money out of you and then leave you high and dry

Don’t consider they will rip you off. Provide a quote and on the day of cleaning will call back to add 30% - 40% to the quoted price. Unethical business, stay away.

These people are criminal grifters. Turned up almost 90 minutes late for a prepaid bond clean of a Teneriffe wool store apartment, waited until my wife had left the apartment to call and demand an additional $990 for a total of almost 2k. The office staff screamed at my wife down the phone for refusing to be extorted. Avoid this outfit, terrible, dishonest people who guaranteed will attempt to rip you off. Their quotes cannot be trusted. There is nothing unusual about the apartment at all, and zero justification for their bullying demands.

Looks like we received the same scamming treatment as others here who have posted a review of this abhorrent and pathetic excuse for a cleaning company. Money demanded up front for a bond exit clean, then extra on the day prior to commencing as the house (standard suburban 4x2) was deemed "larger" than described. There was no evidence of any cleaning chemicals used, extremely poor quality of cleaning - dirt and grime still everywhere and spread further by use of the same cloth through out, windows not cleaned, tracks not cleaned - the list goes on. Even after they attended for a "re-clean" the issues still weren't rectified. We spent an additional 6 hours cleaning the property ourselves to bring it up to the standard you would expect from an "expert" cleaning co. are there enough people affected here for a class action?? AVOID THIS COMPANY AT ALL COSTS!

Please do not use
They are a scam
Bond clean required at Terranora. Paid up front 805.00
Cleaner turned up and then disappeared for 4 hours. Numerous calls to get him back. Returned 4 hrs late to complete job.
Guarantee return if bond not returned, following inspection needed them to return to clean carpet. Never contacted realestate to get keys after 1 week. Had to arrange a professional carpet cleaner to fix.
Never use, they are a scam.

If I could leave minus stars I would. Absolutely shocking and scamful company. I booked a bond clean. I was quoted $600. They then said it needed a 2 day chemical clean and quoted $1550. They refused to do any cleaning. They were extremely rude and disrespectful. Hanging up on me several times. They then charged me $330 cancellation fee despite them cancelling, not me. DO NOT USE THIS SCAMMER company. Outrageous. They take your money and don’t do anything. Have reported and made official complaint to Consumer Protection

I do not recommend this company at all. Showed up late. No cleaning items. Rude and demanded money before starting the job even though I had paid my deposit online. VERY INTIMIDATING on the phone and unable to reach management to talk to them. Pushing for money and not providing a service. Absolutely disgusting service. Avoid them!

Extremely disappointing experience.

We hired this company for a bond clean, and the property failed final inspection due to obvious issues (dirty windows and oil residue on the stove). I explicitly advised them in advance of the inspection date and was verbally assured that any issues identified would be rectified.

When problems were raised, they attempted to hide behind a “7-day guarantee” and then demanded an additional $180 to fix their own poor workmanship. This is not how a professional bond cleaning service should operate.

A bond clean should be inspection-ready, and standing by verbal assurances matters. I would not recommend this company to anyone who wants peace of mind or accountability.

Proceed with caution.

We hired this business for a bond clean. We were quoted $800. On the day of the clean, they demanded an additional $400 claiming the bathroom glass and walls were “extra dirty” and threatened to cancel and keep the $900 we already paid if we didn’t pay. We did not agree to any additional charges, and no clause in the quote allowed this. This appears to be misleading and unfair conduct under Australian Consumer Law. We request investigation and assistance to recover the overcharged amount.

I engaged Bond Clean Expert for an end-of-lease bond clean, which included a written re-clean guarantee.

After the real estate agent identified issues, I requested a re-clean. I then received an email from the company confirming that the re-clean had been completed.

This later turned out to be false. The real estate agent confirmed the property was locked, the keys were not collected, and no re-clean took place. On subsequent inspection, the original issues were still present.

As a result, I had to engage another cleaner at my own expense to meet the bond requirements.

I find it extremely concerning that a service was confirmed in writing when it had not occurred. Based on my experience, I would not rely on the re-clean guarantee and would advise others to proceed with caution.

This company is an absolute rip off. They quote an amount and then within five minutes of starting call and demand an extra $450. The cleaning job they did was absolutely appalling, dirty windows, floors, benches, window sills. They refuse to attend to reclean, which is what they guarantee. If the bond inspection fails they guarantee they will reclean and fix the issues. We’ve never dealt with such a terrible, rip off and unprofessional company. Avoid them!