Bond Clean Expert Avis 

I organised cleaning in with this company. They arrived later then planned and it just kept going down hill from there. I was contacted mid clean and asked to pay sn extra $120 for mould in the bathroom. I stupidly paid it without evidence. Whe i got to the property and asked the 2 cleaners still there where the mould was they didnt know ehat i was talking about. Back office scam. I then did a walk through with the cleaner who missed moping parts under where the fridge and dishwasher were. When i pointed this out he said it wouldnt come off. I used their mop and scrubbed the floor and showed the how to remove it. I pointed out parts they missed around the house and then was told to cintact their bsck office (located in QLD). I sent them photos of what was left and was told to send the realestate repirt within 24 hiurs and they would come back. The photos they even sent me to prove the cleaning was done clearly showed it was not done properly. DO NOT RECCOMEND

Our tenants had an exit bond clean performed by these guys. The asked for cash up front ($2k in our case). They did an average job at best. Lied about the work they performed and provided no evidence. They went back 72h after they were originally onsite and argued about how their work was sub standard saying it was “fine”. These guys finally result was another company had to come in and do the work again at the tenants cost.

These guys are unprofessional, you never know who you are talking to, their emails have no signatures on them their phone always rings out. When you get hold of someone you have to get them to repeat everything as there is a massive language barrier.

Long story short stay away from these guys they do terrible job, are untrustworthy, they lie and you end up having to get a reputable company in to do it all again anyway. Don’t pay twice pay once to a reputable company.

Zero stars

Took our money then came said the place too dirty. Did nothing still charged us.

DO NOT BOOK THIS COMPANY - COMPLETE SCAM AND EXTORTION

When I was initially looking for a bond cleaner, I contacted multiple companies.. This company followed up persistently with calls and messages, and due to how stressful and time-consuming moving is, I chose them as it seemed the quickest and easiest option. They sent me a quote and a breakdown of what would be included in the bond clean via text message. I replied with an update regarding the number of stairs and additional items required, and they revised the quote accordingly. I paid a $50 deposit and was advised the remaining balance could be paid on the day of the clean.

As I had already moved out, I left the property unlocked. On the day of the clean at 7:29am, the cleaner (“Fancy”) messaged saying they had arrived and requested payment of the remaining $749 before starting. I paid immediately, sent proof of payment, and received confirmation at 8:05am. Almost straight after paying the full quoted amount, I received a call from the apparent “manager.”

At 8:18am, the manager asked questions like, if I had any children, pets and my length of tenancy, then demanded an additional $700, claiming I hadn’t disclosed the property was three storeys, had glass on the balcony, an extra toilet and a study nook, saying this made it “double the work.” The property was a 3-bedroom, 2-bathroom townhouse, how is those small items DOUBLE?! The lower level was a garage and small laundry, and the “study nook” was simply a fixed bench and only 3 small panels of glass on my balcony. I had already advised there were two flights of stairs and the quote was updated. I refused to pay the extra amount and said I would do the so-called “extra items” myself, but he refused to start unless I paid the $700.

The conversation became heated and extremely unprofessional. When I asked to speak to someone above him, he said he actually owned the company, meaning he had misrepresented himself as a manager. He made dismissive and offensive comments, including saying I was “just upset because I didn’t want to pay the extra money” and mocking me about having to each him skills in my “sob story.” I was shocked by how I was spoken to. He refused to proceed with the agreed bond clean unless I paid more.

My partner attempted to speak with him and was hung up on mid-call. I sent screenshots of the original bond clean checklist they provided, and he replied saying he would not complete it because it was a bond clean checklist despite this being exactly what I paid for. He stated he would only allow a “spring clean.”

After this, I checked reviews and found many similar complaints about customers being pressured into paying extra on the day under threat of cancellation. The behaviour matched exactly.

The owner hung up immediately when calls were recorded, then changed his tone once recording was confirmed the second time around. I received multiple conflicting messages saying the job was cancelled, then started, then that cleaners would leave by 1:30pm, then job being cancelled within 8 minutes unless I sent a spring clean list. At 9:09am I was told, “No worries, consider this cancelled.”

I later returned to the unit and found only some sweeping on my balcony had been done using my own broom, with dirt left in a pile (photos taken).

I paid $799 in total and was refunded only $339, with no bond clean completed and an extraordinary amount of stress caused. I have recordings, text messages, photos and receipts and will be pursuing this with consumer authorities.

I have more information which I wish to share and provide but google reviews only allow a maximum of characters per review. I have phone recordings and text messages to support my case. Please contact me for any additional information if you need

Bond clean experts are unprofessional scam like business.

I was quoted an amount prior to the start date of the clean and upon arriving they demanded me to pay an extra $300 and threatening to stop cleaning and charge me more until I made a decision.

After they completed the clean I inspected the property and it was completely unacceptable! Extremely poor workman ship and missed a number of things.

This company is based in Brisbane so they say and they will not send some one out to the property to quote accurately.

I was dealing with a man named Ash on the phone and he was so unhelpful and rude. What they advise and what they deliver is unimaginably poor.

DO NOT USE THIS COMPANY !
If you want a proper exit clean with not issues then I would recommend looking elsewhere as this is very poor and I’m extremely disappointed.

I booked BCE Expert Clean for a bond clean at my home (Gold Coast) and the experience was shocking from start to finish.
After giving me a fixed quote—including carpet cleaning—and taking full payment in advance, they called me during the job demanding an extra $200–$300. They told me the work wouldn’t continue unless I paid immediately. And If I didn't pay then they would consider it a cancellation and I would only receive some of mat money back, after their cancellation fee. This happened the day before property settlement, late in the afternoon,, leaving me no choice but to pay under pressure. It felt like being held to ransom.
Even worse, the next day the toilets weren't working during the buyers’ inspection because BCE had turned off the cistern water supply without permission. This created confusion, delayed the settlement process, and resulted in a financial reduction that left me out of pocket by hundreds of dollars.
When I tried to resolve the issue, BCE denied everything, falsely claimed I had agreed to extra fees, and refused to accept responsibility for the water issue—even though they were the last people inside the property.
The entire experience was stressful, misleading, and financially damaging. Their conduct felt coercive and unprofessional, and they showed no genuine attempt to resolve the matter.
I strongly recommend avoiding BCE Expert Clean.

Do not use this company nothing they did was acceptable. The rental agent did not believe that anyone had been in to clean. They are scammers

Please be careful - Terrible

We hired Bond Clean Expert for bond cleaning. Initially, the team was friendly and accommodating over the phone. I explained the condition of the property and our need for a quick turnaround. They quoted approximately $800 for a 3 bedroom, 2 bathroom home, including a kitchen, lounge, and garage. However, they insisted on full payment up front, stating that cleaners wouldn't begin work without receiving it. After briefly meeting the cleaners and leaving the property, we received a call within 15 minutes claiming the property was in "terrible condition" and required additional services like chemical and steam cleaning - at an extra cost. We questioned why this wasn't assessed before starting or finalising the quote, especially since payment was required in advance. The conversation quickly escalated, becoming unprofessional and aggressive. We were spoken to disrespectfully, with comments such as 'use your brain before speaking' and being called pathetic. When we asked for the business's full name and address, the individual hesitated and eventually gave a name- Chetan Singh. They also made inappropriate legal threats, repeatedly mentioning they had someone 'on the law side'. At one point, they claimed the cleaners had stopped work, yet later said we were already into the second hour and would be charged accordingly. Despite cleaners being at the property for less than an hour, we were told no refund would be issued, as they needed to pay the cleaners for two hours. Overall, this was a TERRIBLE experience and a scam. I strongly advise others to be cautious when dealing with this business and never make full payment upfront without a clear, finalised quote and written terms.

Absolutely the WORST Experience!

Scammers, aggressive behavior, false advertisement, deceptive, manipulative, taunting and simply blatant liars!

They scammed extra money out of me on the day of the bond clean after I opened up for the cleaner. They forced me to pay for extra services and refused to continue unless I pay them the extra money as apparently they needed 'extra' 'specialised' equipment to clean my blinds and walls- which was absolutely ridiculous - Jiff could clean the small marks off! When I checked my apartment after they had cleaned, they didn't even clean the walls, nor did they clean the blinds!

I put in a complaint to them and they refused to put me in touch with their manager. They also simply refused to refund me my extra money. They asked me to provide evidence, which I did, but then simply sent an email saying that the photos they received from the cleaner were sufficient, and they could not see anything wrong with it. YES- because they left out the blinds and the walls where they DID NOT CLEAN! So they then said that the issue is resolved and they hope I can give them good feedback. Ridiculous! General tactics by scammers...sending you off on a goose chase and making it hard to get a fair service. All I wanted was for them to do the job they quoted me for, and that I paid for.

After much time spent on the phone that morning and a lot of going-around in circles with the person on the phone who was simply not helpful AT ALL. I kept asking for the manager and his words: " I am sorry, I do not have the authority to contact my manager". What? I realised these people were not going to refund me my extra money so I had to organise for them to come back and clean the things they left out.

I then had to leave work again the next day to open up for them. The cleaner arrived with literally only normal cleaning products (no 'special equipment') and blatantly admitted that he FORGOT to clean the blinds! He also simply used those normal cleaning products with his bare hands - no cloves, no mask! So much for 'extra chemicals required'.

The cleaner simply also refused to clean my balcony glass, throwing things down, yelling at me saying that he will not clean the outside of my apartment - which at no point did I ask him to scour the outside off my apartment building to clean the outside windows! I simply asked him to clean the INSIDE balcony windows- as per the quote.

Throughout this whole experience, they have provided no help, no reasoning, simply gaslighting and sending me in circles with their arguments. Apparently the 'balcony cleaning' only involves sweeping and mopping, no cleaning of the railing or the windows- noooo, those things are extra!

They simply refused to refund that extra money I had to pay for 0 service, and tried to bribe me by saying they will come back and clean if I take my previous review off. Yes, they called me multiple times saying (very innocently) that they don't understand why I left a bad review and that they came back and cleaned - so I should take my review off. Which is crazy to me how they want to keep scamming others. So I will NOT take my review off - I honestly don't want anyone to go through this as well.

SO PLEASE DO YOURSELF A FAVOUR AND DO NOT USE THIS SERVICE!

I wish I read a bad review before I used them. It is already ridiculous the prices that people have to pay for bond cleaning and then to be scammed extra money as well - what is this world becoming! Living expenses are so crazy as is!

So, overall, I hope that this review will save at least one person to not be scammed!

All the best

I they don’t use proper cleaning products and it does not lift anything other than dust. Their Capet cleaning also left marks on the carpet I easily cleaned by hand after they had failed.

They had to come back and redo the job and the reclean made absolutely no difference. I had a few days to get my bond back and they stopped responding to emails and phone calls so I had to buy a bunch of cleaning products and do it myself. When I complained and asked for a partial refund they said they still had time to come back and clean it but the deadline had already passed. They wasted my time and money. Don’t use theme

I booked Bond clean experts for the job to be done on the friday before we handed the keys back. I was told they would be there between 7 and 7:30am and paid a deposit, they then demanded full payment upfront, I told them I'm not paying before a service so they agreed I'd pay once the team had turned up. No one showed up, by 9 I was able to reach the HO and they gave the age old excuse of a head gasket blew. I then had a text from the operator an hour later saying he had a doctors appointment and he'll come tomorrow, even though I'd explained it was the last day. So they couldn't even get their lies straight. I had kids at home and I was working so I tried desperately to do what I could with what I could buy from bunnings in as quick as I could. It was not good enough and I have now been stung by the rental company and lost part of my deposit. Do not use this company.

If I could give zero stars I would, Absolutely scummy practices from this business. Qouted $1200 for a bond clean that I accepted only to be told it would an additional $400 which I reluctantly paid. The clean was a disgrace they used an acidic chemical to clean the walls that caused damage that lost us our bond. On top of that carpets and tiles were done incredibly poorly. Now I'm in the process of taking them to court due to them not abiding to there own Terms and Conditions. After the repairs and the loss of income I'm now out of pocket over $7000, All I can say is don't trust this company they will absolutely take advantage of you

Firstly they were late and they could not speak any English at all. They were supposed to clean the cooktop and oven but only cleaned the oven. I was charged a deposit and then the invoice did not include the deposit - there was little clarification with the whole process.

Do not trust this company. The bond clean was avergae at best, didnt clean the light fittings as instructed, also the carpet looked no different after the $140 carpet clean. Also when i returned to the property the next day all my cleaning products had been stolen. When i asked the company about it, they said they were all empty when somw of it was brand new. There was iver $50 worth of cleaning products and scourers and paper towels there. Now they wont return my calls.

As a property manager I know what is involved in a bond clean. The rip off merchants clearly do not. Paid $949 for a bond clean and pest control - no carpet cleaning, when they arrived they would not go ahead until full payment received then hour later get a call extorting $400 more for extra chemical clean on floors under where the fridge and washing machine sat. After being told they would leave I had no choice but to pay it as house settled the next afternoon. They did not do pest control and refuse to refund me that portion of the bill. DO NOT WASTE YOUR TIME OR MONEY ON THESE PEOPLE!!!!

If I could give zero stars, I would. Bond Clean Expert delivered what can only be described as a cleaning-themed disaster.

I booked them three weeks in advance to prepare our home for sale, expecting a professional service. What I got was damage, distress, and a masterclass in how not to run a business.

Let’s start with their claim of “no hidden charges.” Hilarious. At the 11th hour — right before they were supposed to begin — they demanded an extra $300. Why? Because I hadn’t mentioned one panel of glass louvres, and the flyscreens were apparently too dirty for their delicate sensibilities. Imagine that — dirt, during a bond clean. Outrageous.

Then came the wreckage:
The garage door remote? Taken. Never returned.
The outdoor blinds remote? Broken by their staff.
Bamboo floors? Soaked to the point that a fuse blew and water leaked into the garage. The neighbors knew we weren't home and came over to make sure a pipe hadn't burst
Rubbish left behind, despite that being part of the quoted service.

When I raised these issues, their co-called customer team were rude. Their solution? A re-clean. By these cowboys? Why on earth would I want them back — so they could break a few more things and maybe set the place on fire?

We paid $600 upfront — plus their surprise $300 ransom — and still ended up cleaning it ourselves for three hours the night before staging.

And here’s the kicker: they don’t even have a Google business page or a review section on their website. Funny that. Almost like they don’t want feedback from paying customers. Because if they did, this review would be tattooed across their homepage.

After all that? Silence. No apology. No refund. No accountability.

Avoid this company like black mold. Unprofessional, shady, and MIA when things go wrong.

Do not hire this company
Hired this company for an end of lease bond clean. They left the house no more cleaner than when I vacated, walls were still dirty, as they said they can only spot clean, which they did late evening and they had poor lighting, the windows had wipe marks left on them. Don’t get me started with the carpet clean. It bought all dirt to the top and marks were still left behind. Please do not waste your money on these guys, I’ve had to pay double bond clean now costing well over $2000.

I am writing to formally express my deep dissatisfaction with the conduct of these cleaners during the 3/6/25 service at my property. I want to warn others!

Their team contacted me multiple times during business hours to demand an additional $200 for a so-called "wall treatment” and then $350 for “mould”. When I immediately arranged for someone to inspect the walls and request evidence of the need for these charges, their staff were unable to provide any justification and appeared visibly unprepared to support their claim. This behavior comes across as nothing short of an opportunistic attempt to extract more money on the assumption that I would not be able to verify the quality or necessity of the work.

To make matters worse, I have now received correspondence from their office stating that the 7-day guarantee on their work will not apply to the whole job unless I agree to pay the additional $550. This is entirely unacceptable. The team needed to simply perform the job we paid $1000 for, to the agreed standard without this unprofessionalism and extortion. Attempting to invalidate your guarantee unless additional, unjustified charges are paid amounts to coercion and is potentially unlawful. The original quote given to us did not state extra charges were due if you saw fit with zero evidence of what was needed.

We did not pay any additional amount because that was not backed by clear, documented evidence and agreed upon in advance. Due to BCE not guaranteeing their work, the real estate agent did not pass us for the bond clean and are charging us an additional $1000 to have it done by their cleaners and what a waste of time for us and them.

There was no resolution from BCE and I have reported this to ACCC and will continue to post FAR and WIDE to warn everyone I possibly can about this!

I was honestly blown away by the quality of the clean. The team arrived on time, brought all their own equipment, and left the place spotless—literally looked better than when I moved in. My real estate agent didn’t ask for a single thing to be redone, and I got my full bond back. They were professional, efficient, and transparent about the pricing. Highly recommended if you want peace of mind at the end of your lease.

Massive joke, quoted me $400 for the whole house, then comes to the day and want to try and hit me with an extra $200 worth of hidden fees. Didn't clean very well, had to reclean the whole house.