Bond Clean Expert Avis 

Their initial service was ok.
But they rushed and left dust, no spot cleaning of walls.
Their promise to follow up with a second clean per agents instructions, which is in their contract, was never followed up. And they only send emails assuring the team this week be done and that "they're committed to excellence".
Very disappointed!

Would not rate this company at all they are scammers. Their address on there invoices is from Gold Coast look up address it’s a block of units. Got quoted $900 to do a standard bond clean. Real estate just went through and said nothing been done, no carpet clean, no bathroom clean, no light clean 5 hours 2 men. Demanding to pay before start no communication no answers no returning my call trying to get my money back. Before real estate return with my bond I have to pay another $1000 to do a bond end of lease clean. I feel this is a Indian scam to suck people in. My son is now on phone ringing consumer protection WA please if any one have any thing to do with this company please ring consumer protection WA. We need people to speak up and get what’s there rights.

DO NOT USE THIS COMPANY!!
This company shouldn’t be allowed to keep going . They are scammers who have no idea how to clean . Hopefully a lawyer see’s the bad reviews and put in a lawsuit against this Company on behalf of everyone that didn’t receive there bond back from the cleaning . Also everyone needs to put in a complaint to Fair trading Authorities too . As Someone needs to stop this Company!!!!!

Terribly unprofessional company to deal with. Spent over 12 hours in a 3bed duplex and still did a below-average job. After reading other reviews (sadly after the fact), I have zero hope that this will be rectified, and I will have to spend more money on a legitimate business that isn't a fraud. Quoted $850, then demanded I pay an additional $390 because the walls & blinds needed a "chemical wash". Went to return keys the next morning and walls and blinds haven't even been touched.

The clean itself was fine. What i didn't appreciate was the "urgent" phone calls while I was at work only to be told that in order to clean the walls it would have to pay an extra $200 to use sugar soap and water..
On top of the nearly $1,000 id already spent on the clean.

Sugar soap and water spray as far as Im concerned is a standard, budget non toxic wall cleaner and I was outraged at the highway robbery of a $200 surcharge for a basic cleaning product. What is your standard wall cleaner? Water and a sponge?

I was willing to pay the extra $70 to clean a toilet although im unsure why it wasn't included in the quote or an extra toilet listed as an option because im sure im not the only house in australia to have a separate bathroom and toilet...

And I let go the quote for 4 rooms for carpet cleaning even though I only had 3 rooms because $140 for 3 professionally cleaned carpet rooms was still more than reasonable.

I didn't appreciate the shonky salesman attitude of the person i contacted to recieve the urgent information about the extra charges i would have to pay or the aggression of the threat to send the cleaners home if I didn't pay the "excess".

They say moving house is one of the most stressful experiences in life and this was one of the worst. Thinking that paying for a vacate clean was going to take some of the pressure off me and being in good hands was meant to be one less thing to worry about but I was on the verge of having to do the whole thing myself because I refuse to be shaken down for $200.

The cleaners themselves were courteous and polite, let me know when they arrived and when they finished by text as requested. Im not able to take or make phonecalls at work so i appreciated the text updates. I have no issue with them. A lot of the evidence photos taken though were very blurry im not sure if its an apple Android issue but besides that there was no issues flagged by the realestate inspection.

Whoever that supervisor or manager you have is though needs some sensitivity training or some customer service guidance because he has no skills when it comes to dealing with clients who are already haemorrhaging money on the cost of a move plus working fulltime and navigating a relocation as a single mother on a basic wage. I dont lose my temper very easily but he exacerbated an already stressful situation and only because of him (and the ridiculous "sugar soap and water" surcharge) I would never recommend this business to my salon clients. But it has made for a great story to see the incredulous look on my hair clients faces when I tell them the premium surcharge product is sugar soap and water.

Oh and when I gave them this exact feedback word for word after several requests for feedback, their response was

"Thank you, we have noted your response for the quality and training purposes, have a great weekend.

Warm Regards,

"

If I could give a zero I would! Be carefull - they will provide a quote and once onsite will demand extra money or stop the job. Quoted $1200 and at the end, they requested an additional $400. The indian guy arrived alone at the house at 10am. By 4pm he went "on lunch" but returned with 2 helpers. Long story short- never washed the carperts, did a half-arse job cleaning the house. We had to go back and finish cleaning the house and wash the carpets ourselves. Dealing with them on the phone is a nighmare. It is like you talking to someone in Mumbai. Hard to understand. I just hope people read this before using these people.

If I could give a no star rating I would. DO NOT USE THESE CLEANERS!!!
I'm a landlord and upon the tenants vacating they engaged their services for a bond clean charging them $1500.00 (rip off). For that price you'd expect that the house would sparkle. However, the state the house was left in I would never be able to re-rent in that condition. They must be blind as they didn't even clean the most obvious of things, eg. light switches were left filthy, kitchen splash back had grease dripping which was not cleaned as was the rangehood and pantry door. Windows, verticals and screens were untouched. I contacted the tenants to let them know that the cleaners had done a horrendous job of cleaning the house. They requested photos and an email outlining what was missed which I did. Apparently they have a 7 day guarantee period. I believe they requested extra money but I don't know if this was paid by the tenant. Well they did come back but didn't make any difference to the cleanliness of the house. There was still marks on the doors, the windows weren't touched, light switches were again overlooked. There is no attention to detail. It's not just the vacuuming and moping. I told the tenants that they had been ripped off by these cleaners and to never use them again.

They demand extra money on the day of the clean and then do a terrible job anyway that does not meet bond clean expectations. Avoid at all costs.

Would give zero stars if I could.

I paid for a bond clean and was extremely disappointed with the result. In my experience, it genuinely appeared as though little to no cleaning had been completed, despite paying for an end-of-lease service.
When the real estate agent identified that the property was still not cleaned to standard, I contacted the company to seek a resolution. They refused to provide a refund and did not take proper responsibility for the poor outcome.
This experience left me out of pocket, stressed, and still having to deal with cleaning issues after paying for a professional service.

Poor service and overcharged. Had to report to consumer protection. Couldn't even get a stain out of a bench after they forced my wife to pay $870 to do not much. The boss is Brisbane is a rude and disgusting man

I had a very disappointing experience with this company for my bond clean and would not recommend them.

The cleaning quality was very poor and did not meet the standard expected for an end-of-lease clean. I was told a team would attend, but only one person arrived, which was misleading from the start.

When the cleaner arrived, I was unexpectedly told I needed to pay an additional $120 for window cleaning. I was informed that if I did not pay, the cleaner would leave, and due to their cancellation policy I would lose the $599 I had already paid. This put me in a very uncomfortable position and made me feel pressured and unsafe in my own home.

I offered to clean the windows myself, but was still told I had to pay the extra $120 regardless. In the end, the windows were not cleaned properly, and this was specifically listed by the agent during the exit inspection.

Because the cleaning was done so poorly, the property owner arranged another full clean, which I then had to pay for out of my bond. The owner did not even want this company to return for a re-clean.

Although the company advertises a 7-day guarantee, this is not helpful when the initial job is not completed to an acceptable standard and creates unnecessary stress and extra costs.

Overall, this experience caused significant stress, additional financial loss, and unnecessary headaches during an already demanding moving process. I have lodged a formal complaint seeking reimbursement.

incompetent cleaning, or lack of.
lots of complaining of heavy soil and mould.
so we had to clean after they had supposed cleaned.
we had no problem cleaning at all.
not sure what product they are using, but it doesn’t work.
do not waste your money.

Late, demanded pay early and took 4 hours to clean kitchen benchtops and shower and demanded an additonal 3 hours to do floor vacum and moping

SCAM company. Beware.
These guys are running a scam. DO NOT USE THEM. They will try and extort extra money from you and leave. They show up with NO professional cleaning equipment. This is 100% a grift and should be shut down.

Made me pay in advance of the clean. Said I would need to pay extra for door tracks, which is fair but made it seem like the they wouldn't complete the clean unless I paid for the extra services. Which makes them seem like a scam, but because they're so bad at cleaning they kind of are a scam.

This company is a scam I wish I had of seen these reviews before booking them. I paid $799 for a bond clean carpets and flea treatment in one they got to the house said it was extra dirty and left in a soiled state and demanded $520 extra to complete or they would leave which they did in fact leave. I have disputed with scam and fraud through my bank. DO NOT TRUST THIS COMPANY

As per reviews on the product review site. These people use an umbrella website and try to extort additional payment from you once the job is almost finished. DO NOT USE THIS COMPANY. I am filing a complaint with Queensland government Fair Trading.

I'd give them zero stars if I could. It was supposed to be an all inclusive, stress free cleaning service. They demanded extra money for things they said weren't included, took twice as long as they said they would and still had to come back to rectify things they had not done properly. On the second day (when they were supposed to have finished), our agent turned up to do a home open and found them messing about in the pool instead of finishing the cleaning. They were trespassing and did not have consent for this. I have requested compensation for the stress and unprofessional behaviour on their part and they just ignore me.
Beware, a stressful, expensive and unprofessional experience all round!

Do not trust. Quoted me $799 no hidden costs then aggressively demanded $270 for extras or would cancel and charge me 330.00 cancellation fee. Then accused me of being argumentative when he was arguing with me. Terrible do not recommend,
Bad experience.

ABSOLUTELY HORRIBLE!!! Do NOT use them for your cleaning service.

1. They called me on the day at 10am saying I needed to pay right now (I was driving, was told to pull over to pay) or the cleansers won’t start the clean, I was told they were starting at 9am.

2. Shortly after pulling over to pay the invoice, I was called and told I needed to pay an additional $300+ as I apparently didn’t pay for 2 1/2 bathrooms but only 1. He said they would stop the cleaning service and leave if I didn’t pay this right away, I told him I had paid for 2 1/2 bathrooms and he insisted I hadn’t (again was driving so told him he can wait as I was heading to the house that was being cleaned and I would check the invoice. Which I HAD paid for 2 1/12 bathrooms to be cleaned.

3. I had soap scum in the main bathroom and was told I had to pay an additional charge of $100 to have this removed as it takes extra cleaning time (can be removed with bar keepers friends a 10 minute clean) this additional charge is ridiculous as I’m paying you to CLEAN this should just be standard, this also includes mould.

4. When I arrived at the house, only 1 person was cleaning the house which I thought would have been at least 2 people doing the job to make sure it was right.

5. When the cleaner had left she left a MASSIVE oil stain on my driveway which the owners of the house were NOT happy with and could not get off even using industrial oil cleaner.

6. On final inspection of the house post clean, the main bathroom was not clean to standard for both myself, my agent or the owners which walked through with the agent on final inspection. Multiple drawers/cabinets were not cleaned. And overall the agent and owners were dissatisfied.

7. When moving out I had cleaned as I went so overall the house was not dirty/unclean and was an easy house to clean as I had done half the work for them. So not sure why such a bad job was done.

So in conclusion, if you wanted to be forced/threatened to pay more money on the day of the clean then sure use Bond clean expert. But I will never ever recommend this company or use this service ever again. If I could give it minus stars I would. Absolutely applauding.

Oh and if I didn’t write this review it was automatically going to give them a 5 star review with a pre written review saying how amazing they were, which couldn’t be further from the truth.

Again I advise ANYONE to stay far away from this company.