Bell Group Ltd Avis 

So Bell Group asked me to email them (so I did) 8 weeks have passed and not a dicky bird back from them!!!
They are still Ghost Recruiting too - as they haven’t been able to prove that they aren’t!!

Having them replaced my flat door on 20th jan why it take 5 months after the first vist to replace when flagship aproved it in back in august

[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well
[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well & Sarah

We recently had refurbishment works carried out by Buston and Maughan, overseen by Bell Group on behalf of Home Housing. As part of this, a new bathroom was fitted. Unfortunately, within just four weeks, we experienced three separate leaks: one from the toilet and two from the bath.

The leaks from the bath were particularly serious, as water came through the downstairs ceiling on two different occasions. Despite four separate visits from Buston and Maughan, each time we were reassured the issue had been resolved—yet the problems persisted.

During the third visit, one of their plumbers completely smashed the bath side panel and attempted to “repair” it with silicone, which was completely unacceptable. On the final visit, I insisted that Denise and Ian from the Bell Group attend to inspect the work. They were visibly appalled by the standard of workmanship and, to their credit, acted swiftly and professionally to put things right.

Although work is still ongoing, the communication and follow-up from Denise and Ian have been excellent. However, based on our experience, I would strongly advise avoiding Buston and Maughan if you want a job done properly. A quick look at their Google reviews will tell you everything you need to know.

Booked in to have all our windows replaced today (29th September) me and my husband have had to book the day off work. Also Had to prepare all the house and the outside so window fitters have easy access to the windows inside and out. Normally the company that BELL group have sourced, arrive at your property bright and early ready to start.

Well…
I waited until 8:30am no one had showed up yet so I ring HOME Group up to find out where the window fitters are, as I have had no phone call with updates at all. Only to be told there was no mention nor slot booked in for me!

BELL GROUP have screwed up yet again! They seem to like lying to you about when work will be carried out yet don’t turn up or lie saying no one was at the property to let the workers carry out the job even though we have a ring camera for the evidence that no one turned up!

Absolutely disgustingly run company. I have had no phone call or text message from them at all! I have had to chase them around!

Iv just had my front door done today until they left I didn't see the state of the mess they left me in pj the manager said after me telling him before the job was started iv just had all new carpets done and decorated I need a nice job the manager who turned up to help was not only rude telling me do u guys mind me watching in my own home proberly didn't want me to see how bad it really was but couldn't do the job to save his life and the discusting work was shocking I wish I could upload photos as no one in the right mind who entertain the quality of this rubbish work that orbit paid bell to do for shame on u guys for leaving this job in such a mess belverdere kent

We are tenants in a National Trust property. Under their 5 year maintenance scheme Bell's were contracted to repaint the property. We've had 3 excellent lads - Ian, Matthew and Jackson. They listened to our concerns regarding our dog, they have kept us informed of their progress and work plan and have clearly marked the painted areas with signs. Basically got on with the job (weather allowing) with minimum disruption to ourselves. Clearly, I can't speak for the rest of the company but if these 3 lads turn up at your door rest assured you won't have a bad experience.

Repeatedly paid off early, never had proper equipment , shambolic

Bell group are terrible, they are currently doing a kitchen refit at my property and every bit of work they have completed has had an issue. They take no pride in their work and its a mess. Looks worse than if I had done it myself and I've never fitted a kitchen. They just lazy and do not care as its social housing. They do not contact you and sometimes don't even turn up. They do not provide updates and ignore emails. I only get any kind of answers from my housing association reaching out to them but its usually lies they have told them to keep them on their good side as its them paying them. Do not use this company to do any work, they are bad at what they do and do not care about their customers or their work. I am currently at 3 weeks and its not finished and no one has turned up today or contacted me.

What was meant to be a 2 day kitchen refit is now into its 24th day with no signs of ending. U
Kitchen still has numerous holes left in walls and ceiling. Flooring was lifted when there was no need to do so and they are refusing to relay it. We have been without a cooker and washing machine for 8 days now as they haven't been back to fit them.

Day1, no one showed up
Day2, kitchen fitters arrived but did nothing as old kitchen not removed
Day 3,old kitchen removed but electrician arrived but materials he needed were not delivered so he couldn't work.
Day 4 ,electrician got Flooring lifted when there was no need for it then left holes in wall and ceiling
Day 5,kitchen units fitted but Flooring not relayed holes left in walls pipes not boxed in and kitchen appliances not fitted.
House left like building site with equipment and materials just abandoned in house.
Day6, nothing
Day7, nothing
Day8, nothing still no contact from bell group as to when work will be finished
Day 9, kitchen still like a building site and have had no cooker or washing machine operating for over a week now .

UPDATE- It is now 26 days after the kitchen refit was meant to start and still no idea when they will be finished. Still waiting on kitchen unit drawers to be completed.
Hole s in Walls have not been filled and I had to attempt to relay laminate flooring as the way they left the floor was dangerous for my children

Lied to from the start about company van and uniform . Then was fired over a text because I refused with another colleague to go back and sort a property that was covered in blood . Then to top it all the manager blocked me when I tried to reply .

Appalling company to work for

If I could give zero stars, I would. This company is completely inept and unprofessional. What was supposed to be a 3-day kitchen fitting job has now dragged into 9 days and counting, with no sign of completion.

They send a different team every day, none of whom seem to know what the last team did—or didn’t do. The second joiner team even commented on how terrible the previous work was: wrong measurements, uneven worktops, units in the wrong place, and nothing matching the scale or plan. That alone tells you everything about their lack of quality control.

The tradesmen they send out are often extremely young and appear inexperienced, with no senior staff to guide them. I’ve had 17-year-old apprentices and workers barely older than 22 left in charge of jobs far beyond their experience. It’s not fair on them, and it certainly isn’t acceptable for customers who are paying for professional workmanship.

On top of this, their carelessness is dangerous. Screws are regularly left scattered across the property, which is a serious hazard given I have dogs. I’m especially concerned about this because my neighbours sadly lost a dog to an infection caused by stepping on screws left behind by a previous company. You would think any professional business would take this kind of risk seriously—yet they continue with the same sloppy habits.

The job has been so drawn out that even my neighbours have started complaining to me about how long it’s taking. They’re also left in the dark, with no notice of when the company will actually turn up. When workers are here, they make so much noise it disturbs everyone around, and they frequently swear loudly while working. The irony is that these same people once complained about a tongue-in-cheek note I had left on my front door about my football team being “shite” and “fcuk the manager and all the players” — yet they think it’s acceptable to shout and swear all day in front of neighbours.

They also promised to protect my flooring, yet my hall carpet has been ruined because they failed to put anything down. Days often pass with no one showing up at all, and when they do, they either walk off mid-job or leave things half-done. Communication is non-existent—they don’t answer calls or texts, leaving customers completely in the dark.

To make matters worse, I’ve been left without a washing machine for over a week, unable to clean my clothes because they can’t organize themselves properly. I’ve also had to take repeated time off work, losing wages, just to sit at home 24/7 on the off-chance they might show up and need access to the property—most of the time they don’t even come.

As a council tenant, I can’t help but feel they are treating me with contempt. They seem to believe they’ll be paid regardless of the quality of their work, and that attitude shows through in their unprofessionalism, lack of accountability, and complete disregard for tenants’ time, homes, and wellbeing.

This company shows a shocking lack of respect for customers, neighbours, pets, time, and property.

Avoid them at all costs. If you value your home, your pets, your time, and your sanity, look elsewhere.

I'm only giving 1 star because it is the minimum you must give to write a review.

For a start I took the whole day off of work for this, so I didn't make any money today. Secondly I desperately need a new front door because I have been sleep deprived due to neighbours in the communal hallway and not having a proper front door which blocks out sound.

So they didn't bother to turn up at all today and I strongly believe that if I didn't ring them, I would not have heard anything from them. So I rang them twice and eventually they told me that they probably won't be turning up today. Probably? Who's running this business, how do you not know where your staff are that are out on jobs?

After that I was told the operation manager would contact me to give me an update. It's gone 5 at the time of writing this and nothing. not even an email.
I strongly assume if i don't bombard them with phonecalls tomorrow demanding the door which they were supposed to fit today, I would not hear a peep from them. Definition of a company who will take your money and run.

There's a reason the 1 star reviews for this company vastly outweigh the rest of the review brackets. Do not do business with these people, they clearly aren't professionals and have no interest in producing the appropriate level of customer services.
Even if you feel they are giving you a deal, go to another company.

Appalling!

This company are a excellent company great bunch of lads and can have a great laugh with these guys
They were contracted by the landlord to paint from and back and they have gone above and beyond what they were expected to do
Painted full wall in back and back gate and shed door for me as well as all the window sills and window frames

Cleaned up all mess after them self's and cleared all paint drops on floor can't fault them at all

Be very wary about letting this company on to your property.
As a tenant of Perth and Kinross Council, my landlord hired these subcontractors to do routine maintenance outside my house, that's maintenance that I never asked for, the workers are clumsy and ignorant and don't respect private property the group supervisor Robert Kelly is arrogant individual, and will not take responsibility for what his workforce does, if you have some nice garden plants, shrubbery expect them to be stomped over, apple tree branches with young apple growth to be snapped off. If you have satellite dishes expect them to be knocked out of alignment and loss all your signal, no tv, no phone, no internet, with the company not taking responsibility infact they will speak to you in a disrespectful manner.
Avoid this Bell Group company.

Update/Edit.
You will notice the generic response from the company, that's just for show, as I had already gone through all the channels before making this Trustpilot review, and was told by both group supervisor Robert Kelly and head office that it's not their problem.
I'm currently getting legal help.
Trustpilot have informed me that Bell Group company have requested I need to add more details otherwise they won't recognize my review as a genuine experience, thus removing my review, more cover ups by incompetent companies and platforms run and moderated by AI.
My experience was genuine, I've already mentioned the name of the group supervisor in my review that I spoke with on the date.
I don't need to talk with anyone at Bell Group as I wasn't the one that contracted them, it was my landlord and that's who I am now talking to.

My fence and wall come down in January 25 the job was booked around that time, 3 people have been out to the house on different occasions to take photographs it’s now June 13th and they are no where in sight. I have called multiple times just get transferred to different departments asked to speak to a manager but never get called back would steer clear of this company at all costs

Would like to say I'm so happy with all the work that your workmen has carried out at my property, can't thank them enough for cleaning up also.

Had 3 members of TBG round to see my bathroom and kitchen today via council, fortunately I don't need the work done as mine are new enough. The staff were prompt, professional and friendly so can't complain.

Bell group did my bathroom and did an amazing job, workmen are lovely always polite, respectful and always clean up after themselves. Jeremy the plumber is especially a credit to the company and is always smiling! Debbie always keeps you upto date with whats going on and martin is always happy to help with any questions you have.
I would recommend bell group to friends and family. Thank you so much for my beautiful new bathroom :)

Had the displeasure of having a kitchen fitted by them through my local council, throughout the process i was told ‘it’s a free kitchen so can’t complain’ although I pay rent to live in the property so isn’t free. On multiple occasions at 8am while getting my child ready for school, the workers had music on which was inappropriate for young ears, I was also fobbed off by being told ‘you won’t see it once the units in’ to a huge hole in the wall. They fitted the kitchen work tops, with two different style ones, when asked about was told ‘the sun was in his eyes’ which then took over a month for them to correct the mistake that was made, during this time they wanted a booklet back but I couldn’t find it at the time so was then bombarded by them and also accused of using said booklet as a bargaining tool by the tenant liaison officer, although I had been told it was just a feedback form also didn’t realise I had to bargain for them to fix their mistake, also asked for an apology for the behaviour and was blatantly ignored. They also ruined my hallway floor into the kitchen with massive chunks taken out of it. If you are a council/housing tenant please be aware they don’t respect you, they will belittle you and make you feel uncomfortable in your own home. Very upset and disappointed by the whole situation. Don’t ever want to deal with the company again.