Bell Group Ltd Avis 

I had the most amazing team come to fit my front door.
They were respectful and friendly! They done the most uplifting high standard work replacing my door. To the point it's actually not just completed but they done it so that it's above the expectations! I honestly can't not thank the two men that come to do it! They cleaned afterwards fully and without hesitation! I would highly recommend them again!
Again I was not expecting this type of standards due to past experiences with other companies! High recommend! The two lads were friendly, hard working, committed and completely professional!
I had to leave immediately after the work had finished due to commitments so I was unable to get their names again! But please give them my complete and utter praise and appreciation!

Last year we had a wet room installed by Bells. We were told the work would take 4 days. 10 days later the work was completed. During our 10 days were were flooded four times, they managed to put a screw through the central heating pipe under the floor. We were unable to have the use of our only toilet for two days. The workmen would arrive at around 10 in the morning. Then it was tea break at 11 followed by a 1 and 3/4 lunch break, then home time at 4.
This week we have Bells back to rectify more leaks, work started on Monday. We are now back to having everything stripped back with a hole in the floor and a toilet balanced on a piece of wood. No work has been done yesterday or today due to they haven't a tray to go under the floor. We feel totally let down by Bells
The day after this review and my email to Bells the workmen arrived. They managed to do a day's work with half hour lunch break ( they made a point of telling me they were off for lunch and back in 30 minutes)
Things were beginning to take shape. The following day the man arrived to lay the flooring, he did a first class job.After he had finished the plumber arrived to re-fit the toilet that's when it all went wrong !!
The plumber said " give it an hour or so before you use it" and he went his merry way. We went into the wet room to admire the finish. Only to find the toilet looked wonky. When we took a closer look we found only one crooked screw holding the cistern and the bowl had two plastic caps silicone where the screws should be.
A complete Joke shoddy is an understatement!!

Had Danny and Alan for just over 2 days. Both hard workers. Had problem re cornice as unable to replace part of the ceiling/wall with same size. What a solution they came up with absolutely outstanding and very clever. Cannot thank these men enough a credit to their company in all respects even right down to the housekeeping side of things. Well done Danny and Alan hats off to you guys. Definately recommend.

Absolutely terrible unprofessional behaviour and there is no dignity and respect whatsoever towards anyone as music is blasted , singing and phone conversation in front of your door ,noise even when you ask them to be considerate due to elderly frail people and some working from home .Your staff don’t care sorry to generalise all I am sure there are good ones as well .I am not going to shame particular person in public but you must give your staff customer service training.Infortunatly job was massy and sloppy and work has poor quality and fitting and finish.It needed to be redone again what a waisted money and time .You are giving bad name to contractors work .Shame on you

Well I have had my bathroom refurbished by bell group of Bristol and it looks great I thank all the staff and tradesmen who were all terrific and thanks to the manager Martin and Debbie for the service they provided All the best to you all

They keep parking their van very close to bus lane that has double yellow lines. It’s very dangerous for anyone who’s crossing the road or going around the van in their car

Had a yard put outside our house and have had nothing but noise abuse! We had to call the police out

I have had the misfortune of crossing paths with Dell Group on two separate occasions, as they are the chosen provider of property maintenance services for the housing association to which I belong. Their consistent incompetence has been both frustrating and detrimental to my mental health.

Initially, they were entrusted with the task of repairing a roof leak. Even under seemingly favourable weather conditions, the leak reappeared with the onset of rain, and this time, it was exacerbated. Approximately six months later, they made a second attempt, which involved the erection of scaffolding that lingered outside my house for weeks without any personnel arriving on site. When a solitary worker finally did show up, he failed to introduce himself or clarify the purpose of his visit. I only became aware of his presence due to the sounds emanating from the roof, situated directly above my workspace.

Upon completion of the job, I similarly realized he had finished only because the noise from the roof had ceased. It’s worth noting that dismantling the scaffolding took another two weeks, a process which was prolonged by a series of repeated phone calls that resulted in nothing but empty promises that the scaffolding would be removed soon, leading to considerable inconvenience and exasperation. The leak has since come back again, but this time, it has expanded, further compounding the initial damage. I find myself now at a loss over the prospect of the housing association engaging this company again.

It's evident that they lack basic management and quality control. Their level of unprofessionalism, disregard for customer satisfaction and inability to deliver even the most straightforward service is truly appalling.

New kitchen fitted by Bell contractors on behalf of Longhurst housing, considering accreditations held by Bell and a their quality policy statement “It is the policy and a principal business objective of Bell Group UK to provide the highest quality of service to clients.”

This has to be the worst workmanship I have ever seen for contractor with such a quality statement, every job done to the worst possible standards. Inspectors from Bell and Longhurst called to check the work, said they were not happy and got some of the issues sorted out, again to very poor standards, weeks later and still no contact to inspect again or complete any of the work that needs to be done. Considering Bell apparently hold NQA ISO9001 I wonder if NQA would like to see the pictures I have showing the quality of the work. Absolutely shocking. Just a few points. Plaster that could have been done better with bare hands than a trowel, sink not fitted into worktop with gaps around, tiles cut with gaps around electrical sockets, painter leaving gloss paint everywhere without cleaning up and signing work to say he worked until 4.00 when he was rushing to leave and finally left at 12.00, painting without any preparation whatsoever, plumber fitted pipe from dishwasher incorrectly causing water damage to the new sink unit (had to fix this myself as there was water everywhere) . I have never seen such a bunch of cowboys in my life, like it or not this is the truth.

Our key account contact is very helpful, but quotes can be expensive. Depending on where the work is and what office is used, the work quality can vary. Sometimes it has been great and compliments were received about workers and work done. On the other hand sometimes there have been complaints from managers about quality of work and we've had to get them back in.

To anyone looking to join bell group think again not worth wasting your time for these people and the type of work involved they’ll tell you any old crap to get you in and use you for a month or so and sake you with no reason. The racism and threatening behaviour in this firm is disgusting and management don't care if told. Also to anyone looking to have works done by these cowboys id suggest you look elsewhere!!

I’m my profession I deal with numerous contractors and firms. I can honestly say that all my dealings with Bells have been fantastic. Clear lines of communication, good workmanship and when there have been issues they have been rectified, we are all human and mistakes happen, it’s how they are dealt with that counts. I would have no hesitation in recommending them.

If I could give zero stars I fkn would! Come to fit new front doors to the entire block. Somehow managed to leave a 2-3ft hole in the wall and expose all brickwork and cinderblocks. Then in their wisdom cut the Internet cable. They have done this to multiple properties in the block. Engineer have said can't fix it due to having take frame out to repair it, have contact openreach. Didn't seal the door in around the frame either.

Cowboys seen their work all over Bristol I'm amazed how they win the contract, but saying that Bristol city council employ these rough traders avoid these clowns that's why they work for the councils

I've recently moved into a property that was supposed to be finished and I have had to redo EVERYTHING. This firm is a complete waste of time and money.

This group were contracted to work repairing doors at my university accommodation. They arrived at my flat as a group of around four men and got to work removing and repairing fire doors. I had absolutely no complaint about their work until for some reason they started to talk about their sexual fantasies and make lewd jokes. This made me a bit uncomfortable and as the only person in my flat (and a girl) I was too scared to confront them directly, so I emailed my accommodation supervisor letting him know what was said and asking if they could tone it down. My halls manager asked the men to leave immediately but they took a while to clean up. During this time they worked out that I was the one making the complaint since I was the only one there and started talking about me saying they found the complaint laughable and that I shouldn't care about it because 'I'm not twelve'. They even continued their previous conversation in defiance. This whole time I felt incredibly scared and started crying when they finally left.

Bell without doubt are the worst company you could ever use. 1 year on from starting the work & it`s still not completed. The work that has been done is of a very poor standard & has not been rectified. So called carpenters are useless & incompetent. They rarely keep to appointments, never turn up when they say they will & basically fob you off with any lame excuse. AVOID using this COWBOY company otherwise you will regret it.

The title of my review states it all!

I am currently a Progress Tenant and I couldn’t be more happy with the end result of the exterior of my property as a result of the painters hard work. All very friendly and professional lads. A big thank you also to the manager ‘Michael’ who was extremely accommodating with me due to my health conditions. I am a very nervous person and he really did reassure me.

Couldn’t be happier and would definitely recommend to my friends and family if they ever require any decorative works. Thanks again!

Sylvia

Contacted bell for complete house decorating.. initial customer service was pleasant ... unfortunately the lake of care to my home was unsatisfactory....end result was below par ... wouldn't recommend

Good afternoon,

I have just had my home externally redecorated I’m a gateway housing resident and I must say WOW it is amazing the painter on site called Darren was brilliant and did an amazing job I would also like to mention the manager Michael basterfield was very accommodating with our needs and when on site always said hi with a smile and asked if I was happy and I am thank you Michael you have an amazing team and well organised

Thank you Michael and Darren again !!!