Best Rate Removals & Storage Avis 

542
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely a wonderful team of service men. Strong and very mindfulness each job/task at hand. The team and I worked together with no issues what so ever over a period of 2 days. They a... Voir plus

Noté 5 sur 5 étoiles

I would highly recommend Best Rate Removals. The team did an excellent job from start to finish. They handled and transported all of our belongings with great care, and everything arrived safel... Voir plus

Noté 5 sur 5 étoiles

Best Rate Removals were fab with our move last week! They were so helpful with a particularly awkward entrance and exit - they took so much care with all of our furniture and nothing was too much trou... Voir plus

Noté 5 sur 5 étoiles

As their name suggests, they gave me the best rate out of 5 companies and provided the most resources (vans and people). They moved our life in 6 hours with no incident. I paid for four guys, but at t... Voir plus

À propos de l'entreprise

  1. Services de déménagement et de stockage
  2. aussi dans
  3. Centre de stockage
  4. Déménageur
  5. Entreprise de livraison
  6. Magasin d'articles d'emballage

Écrit par l'entreprise

Best Rate Removals is a West London based removal company that provides local removals, long distance removals, packing/ unpacking service, residential removals, office removals and storage at the very best rates. We have many years of experience moving people around the UK and we know how to deal with the challenge of your move.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

542 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(542)

33 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Thank you Best Rate Removals

Best Rate Removals were recommended to me by a friend. She had very kind words to say about them and rightly so. Not only did they do the job very effectively and safely, but the price was also reasonable. I would surely use their services again in the future.

5 février 2024
Avis spontané
Noté 5 sur 5 étoiles

We have been using Best Rate Removals…

We have been using Best Rate Removals for many years now and I am delighted to say we are never let down by their service nor by their team. They are very responsive and always available when needed. The team is extremely hardworking and they do not shy away from working. No request is too much for the team and always excel at their job. I highly recommend you use Best Rate Removals

9 février 2024
Avis spontané
Noté 5 sur 5 étoiles

With years of experience of using this company, I find them good to deal with.

I have used Best Rate Removals for some years, both for removals and storage. I think their storage rates are competitive for London rates, and the Perivale location is convenient to get to, not too far from central London.
I've always found the movers polite and helpful. They seem professional and take care. When I have something to bring up the customer service respond well. It is a good company to deal with.

6 février 2024
Avis spontané
Noté 4 sur 5 étoiles

Moving house

Very friendly and took care of my belongings. Only reason for not giving 5 stars as they were late due to traffic but didn't call to let me know.

11 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Safe, efficient & friendly service

Really good experience with this company. The two guys that came to move us were friendly, they took care of our things and strapped everything into the van safely. Super efficient and really reasonable prices. We would definitely use them again!

2 février 2024
Avis spontané
Noté 5 sur 5 étoiles

I booked the wrong date but best rates…

I booked the wrong date but best rates were able to squeeze me in the following day. It is stressfull moving house but Best Rates appeared on time, were very efficient, professional and looked after my furniture and both properties as if their own.
Will definitely use them again and recommend their services to all who need assistance with a move.

30 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience

Good communication, very responsive and flexible. Over last couple weeks used this company few times. Went above and beyond to meet our needs.

29 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Needed a reliable professional removal…

Needed a reliable professional removal company to help move furniture from London to another city. Very happy with care they put into help wrapping up items. They worked quickly and efficiently, and very reasonably priced. Thank you!

8 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

As good as it gets

Best Rate Removals helped us move house from Ealing to Addlestone last week. The process of obtaining an initial quote was prompt and rather straightforward.
On the day, 3 movers packed and moved our belongings, and despite our worries, nothing was damaged. I highly recommend these guys!

20 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Best Rate Removals were great!

Best Rate Removals helped us move house in early 2024. The team were absolutely fantastic and really efficient and helpful. Everything survived the move and they even dropped off a small bit of flat pack furniture that we left in their van free of charge in the following days.

12 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Quick, productive, professional

I recently hired them for my house move, and I couldn't be happier with the experience. The team was punctual, professional, and handled my belongings with utmost care. The entire process was smooth, and they went above and beyond to ensure everything arrived safely. I highly recommend Moving Company for their exceptional service and friendly staff.

13 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Really great company and service

Really great company and service, my sister and her kids were moving and needed help to move from a 3 bed to a 4 bed house. Guys turned up on time 10am assessed what needed to go in and strategically filled there Luton Van almost instantly on a really wet and miserable day - then helped unload at the otherside. Very polite and efficient this is the second time using them and will definitely recommend them and will use them again.

19 décembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Property damaged

The movers arrived 20 minutes late with no communication prior to their arrival. They had breaks in between and were pretty slow at completing the work, which resulted in a lot of hours spent moving. Two of my new sofas were damaged in the process. On informing the movers on the day, I was told this had been the case prior to the work being carried out, with the movers speaking in a foreign language between themselves and the office (on the phone). I am a foreigner too, but I would never speak in my native language in such situations.

I called the office, but I did not get an appropriate response, concentrating mainly on the finishing time rather than my damaged property. I tried to obtain the gentleman’s name (on the phone), but I was told "that doesn't matter."

The only compensation I received for my 2-month-old leather electric recliner sofas was £40, as I "failed to provide the total value of the items being moved."

Although they were the cheapest of all, I am not satisfied with their service as it was not done professionally, as advertised. Both the movers and the call handler did not manage this in an appropriate manner.

The main reason I hired professionals to move my sofa professionally which did not happen.

I would never recommend this company to anyone.

20 décembre 2023
Avis spontané
Logo de Best Rate Removals & Storage

Réponse de Best Rate Removals & Storage

Dear Mr Mlambo,

Thank you for your feedback. I am really sorry to hear about your experience. However after reviewing the case there are a few things that we would like to point out.

First and foremost I need to address that we spoke numerous times on the moving day, and we asked for how long you want us to work.
You wanted to pay for certain amount of time therefore we stopped working as agreed, thus not all items being reassembled.
We always kept the cost for the move transparent and advised on the timings.
Another thing that I want to point out is that in a phone conversation, before booking, we advised that this is a 3 man job, however we proceeded with your request for 2 men (therefore the move taking much loger).
We also mentioned that the dismantling and reassembly will take time, therefore the move will take longer.
Our crew supplied us with pictures of the wardrobes and other items that needed dismantling and reassembly, many of the bolts and screws were rounded and hard to remove.

In regards to the insurnace - In order to be covered for any damages the insurance companie require the total value of the itmes beaing moved plus list of all items over £500.00. We have never received that information therefore we acted based on our Terms and Conditions.

Kind regards
Best Rates Removals Team





Noté 5 sur 5 étoiles

Great efficient work!

7 janvier 2024
Avis spontané
Logo de Best Rate Removals & Storage

Réponse de Best Rate Removals & Storage

Dear Sarah, we would like to thank you for your feedback. We really appreciate it.

Noté 5 sur 5 étoiles

Definitely use agsin

They were great. Polite. Careful with the furniture. They knew how to stack the furniture in the van so it fit properly. I would use them again!

4 janvier 2024
Avis spontané
Logo de Best Rate Removals & Storage

Réponse de Best Rate Removals & Storage

Dear Chris, thank you for leaving your feedback. We really appreciate it.

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