blackdiamondsnewyork.com Avis 

78
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I initially went on this site looking for a black diamond engagement ring, and I found so much more. “This place has everything!” The most creative and detailed designs I have ever seen. Personally lo... Voir plus

Noté 4 sur 5 étoiles

So, first off, the product was incredible! The presentation was incredible! My now fiance was blown away by the little box and how much the ring glittered, no matter how bright or dim the lighting was... Voir plus

Noté 1 sur 5 étoiles

The first order took months, finally got and horrible quality, engraving was so poorly done and was not legible.. contacted them they said to send the order back.. I sent the entire set back for repla... Voir plus

Noté 5 sur 5 étoiles

Fantastically crafted, I was expecting the 2 crows on the ring but to be honest when it came in with one crow and a black rose it was wayyyyy better than expected. I appreciate the emails of the proce... Voir plus

À propos de l'entreprise


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

78 avis

5 étoiles
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1 étoile

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A répondu à 5 % de ses avis négatifs

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3,7

Tous les avis

(78)

49 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Cheap, not worth the price

Received the ring, loved it. Yes i understand is not top dollar. However at least a well finish item while it last would of been helpful. Received a ring all chipped.

And the color not silver as shown in the picture.

5 février 2026
Noté 5 sur 5 étoiles

Black diamond earrings

Black diamond earrings
Got my wife a pair of black diamond earrings for Christmas, i joked with her they look so good im gonna get my ears pierced lol

18 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM. ALONG WITH EVANI JEWELRY.

I ordered a ring from them on 1/15/2026. After what seemed to be a nice response that they couldn’t make customizations because of how the ring was made and stones are set (which I thought was odd as I have never heard of a jeweler say something couldn’t be customized), I took it at face value and said ok, move forward with the standard ring shown. On 2/3 I received a notice that the ring was ready to ship and a label created with UPS. A week went by and still the same status. I ordered on the Evani Jewelry website and emails back and forth came from them. When inquiring about why the status is still in label created, they said “it wasn’t them and that Black Diamonds New York” was who is handling. Worst is this was said when chatting using their website chat function. So the run around begins. Then I ask the Black Diamonds team about the shipment and they say it has been sent from Japan/HK via DHL but no tracking number given. When I ask for the tracking number I’m ghosted.

I called DHL on 2/11 and they have no record of any shipment. Going back to UPS and talking with their rep, they say they don’t have the package either. So now my wedding is coming up and have no ring and zero response from either entities leading me to believe this is a total scam. I have made many friendly attempts to ask to speak to a human about the issue and all crickets.

So first stop is this review. This will be the first of many actions taken if no resolution is offered and quickly.

3 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Delays and More Delays in Processing Order

Alexanderite solitare ring size 6 ordered from their website on January 19, 2026. This was not a custom order ... size 6 was one of the size options on their website. I have received numerous emails from them with "updates" on my order and, today, February 10, 2026, received email that there was a problem with my ring, it was going back to production to correct, etc. etc., and gave me three options. I chose to cancel the order and get a full refund. This company is bogus and more than likely a scam.

19 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

DO NOT DO BUSINESS WITH THEM

Literally the worst company ever smh I have been fighting this dispute with them since Nov. 2025 smh it’s the new year and they won’t even respond back smh they never answer the phone smh they don’t respond back to emails within there 48 hours like they say smh just the worst family business in America to be honest smh I have never had this happen to me ever smh this company should be investigated!! DO NOT DO BUSINESS WITH THEM EVER!!

23 novembre 2025
Avis spontané
Logo de blackdiamondsnewyork.com

Réponse de blackdiamondsnewyork.com

We’re very sorry for the frustration this situation caused and understand why the customer is upset. We’re committed to customer satisfaction and always strive to reach fair, transparent resolutions. We’d like to share additional context so the public has a clear understanding.

We also apologize if we were not able to respond immediately. During peak seasons and non-working holidays, response times can take up to 72 hours or longer due to increased order volume. We appreciate the customer’s patience during these periods and always do our best to respond as promptly and thoroughly as possible.

Our jewelry is primarily made to order and customizable, so delivery timelines can vary. Expedited shipping applies only after a piece is completed and does not shorten the production timeline. While we do our best to prioritize orders with a stated need-by date, timelines cannot be guaranteed when deadlines are unrealistic. Guaranteed next-business-day shipment is available only for orders placed under our clearly labeled Flash Sale and Ready to Ship collections. All production timelines and policies are shared on the product page prior to checkout.

In this situation, multiple cancellation requests were made after production had already begun and while the package was in transit, at which point we were unable to cancel the shipment. We immediately offered the option to refuse delivery, which would allow a full refund once the item was returned. As a gesture of goodwill, we also processed an initial refund for the priority shipping fee, as we understand the customer’s frustration and wanted to remain fair.

As a small, family-run business, our 24-hour cancellation policy exists to protect both our customers and our team once materials are sourced and production begins. Allowing cancellations mid-production or while an order is in transit would make it difficult for us to operate responsibly or sustainably, which is why this policy is applied consistently and transparently.

Shortly after the package was delivered, a chargeback was filed through the customer’s bank. When a chargeback is open, the bank temporarily withdraws the funds during its review, which means we’re unable to issue a separate refund at that time, as the payment is no longer in our possession. If the bank ultimately sides with the customer, the refund is issued directly by the bank.

We shared this information and offered options intended to help resolve the matter as efficiently as possible, as the chargeback review process can take up to 75 days. We have no intention of delaying the customer’s refund and, in fact, offered a quicker resolution so the funds could be returned sooner. The length of the chargeback process is determined by the bank and is outside of our control.

We want to reassure anyone reading this that our intention is never to hold customer funds, delay shipments, or deny refunds. Our focus is always on fair resolutions in accordance with the policies outlined at checkout, which are provided to help set clear expectations before a purchase. We encourage shoppers to review these policies, or those of any merchant, prior to ordering, so expectations are aligned.

For customers who require next-business-day shipment for custom jewelry, a ready-to-ship retailer or local jeweler may be a better fit.

We regret that this experience did not meet expectations and appreciate the opportunity to clarify. If a bank refund has not yet been issued, we encourage the customer to reach out to us directly so we can assist however possible.

Respectfully,
Black Diamonds – New York Team

Noté 5 sur 5 étoiles

This wrap around band is simply…

This wrap around band is simply beautiful. I was worried it was going to be too much, but it is just stunning. The sparkle, the weight, the stones and craftmanship are outstanding. I have received so many compliments on it paired with my engagement ring that I can't help but smile. I was told, its never too much! Go for it, you won't be disappointed.

9 novembre 2025
Avis spontané
Noté 2 sur 5 étoiles

TOTAL FRUSTRATION

It is so frustrating to have to write a bad review about a company's lack of customer service standards and this is the first (and maybe ONLY) time that my Fiance' and I have ordered from this place. The order was placed on 9.13.2025 and still hasn't been shipped out. I emailed several times and recieved the "cookie cutter" reply that the ring is being made. I did receive an email on 9.27.2025 stating the ring was in the "Polishing" stage and would ship out very soon." . Nothing has been shipped to date and they are no longer responding to my email requesting for details on shipping as I live in a very large apartment complex and need to know when & how they are planning to ship it. Still the same "Cookie cutter" reply was sent. I then received a follow-up email advising that the ring was supposed to be shipping on 10.15.2025. There hasn't been any updates since then and now they aren't answerng at all. I would like to be able to actually speak with a human being so I can be 100% positive that my ring will come in with no issues. Can someone please contact me so we can go over the details and lock down a shipping date & arrival date.

17 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Buy your special piece today.

Buy my special piece of jewelry from Black Diamonds New York has been a truly emotional experience,every cut was precise and fits perfectly,I will be a customer for life and for all your jewelry and holiday need check them out and you can thank me later 🙂

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Free gift

I had purchased a necklace from Black Diamonds New York and left a review. The owner reached out to me to review at other sites and would then send me a free gift - which he (or at least Black Diamonds New York) did. I was sent a beautiful gold oval bangle bracelet. It says "My Ride or Die" with crystals in gold. I would love to wear it, but I cannot wear it. I don't know why someone would choose a bracelet for someone that they knew nothing about - like wrist size. A necklace would have made more sense when you know nothing about the recipient. That said, I'm not ungrateful. I do appreciate it, and it is very pretty. I'm sure the artisan spent a lot of time on this piece making it spectacular and I would love to show off their work. It's also packaged beautifully as Black Diamonds New York does.

15 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Coffin cut ring

Coffin cut ring
The till death do us part coffin cutting, is so beautiful and unique. My fiance gets comments on it all the time and gets asked where she got it. Your company gets lots of referrals from us. Thanks for the beautiful rings and our bonds with them .

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

The red diamond sparkles with noisome…

The red diamond sparkles with noisome on the sides. It is unique and dynamic besides being well made. I will be ordering again because the settings and quality of work has created a beautiful piece of jewelry. Thank you Black Diamond. BJR

9 juillet 2025
Avis spontané
Noté 4 sur 5 étoiles

Wedding Ring

Wedding Ring
My husband surprised me with a new ring. She is beautiful, the only reason I am giving it 4 out of 5 is because you can barely see the skulls. Other than that it is so beautiful.

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

100/10 Absolutely recommend

My husband ordered my wedding ring and band from here. I just got it last week when we got married and it is perfect. Absolutely perfect. It is stunning and fits just perfect! Thank you so so much, I will wear it until it breaks off my finger

27 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

I am not sure about the other reviews…

I am not sure about the other reviews here but I couldn't be happier with the engagement ring I purchased from Black Diamonds New York. From the moment I placed the order, the experience was exceptional. The quality of the ring is absolutely breathtaking. The craftsmanship is flawless, and the diamond sparkles with an unparalleled brilliance. It's truly a piece of art that I'll cherish forever. What also impressed me was the speed of shipping. I was expecting a bit of a wait based on reviews I've read, but the ring arrived incredibly fast, securely packaged, and beautifully presented. The entire process took 4 days. This made the whole proposal planning so much smoother. We are going overseas in a few days and I am ecstatic I will be traveling with this beautiful ring. They truly delivers on its promise of timeless elegance and impeccable service. Highly, highly recommend!

2 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

My husband got me the most beautiful…

My husband got me the most beautiful ring for our Anniversary. I very grateful for it. And thank you so much for making a beautiful Gorgeous ring . I will be definitely telling my family and friends to purchase from you guys. I get so much compliments from it . I cant stop looking at it . I will be definitely buying again real soon . Thanks Again Michelle Garcia

16 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

I purchased a men's 3-carat diamond…

I purchased a men's 3-carat diamond ring from Black Diamond in New York at an incredible price and have been delighted with the quality of the ring, especially the quality of the diamond. The diamond is lab-grown, so I was able to get this incredible price and have been surprised at how beautiful and lustrous it is. I will definitely purchase from them again and recommend that everyone do the same.

Review Photo

19 juin 2025
Avis spontané

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