So, first off, the product was incredible! The presentation was incredible! My now fiance was blown away by the little box and how much the ring glittered, no matter how bright or dim the lighting was... Voir plus
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Fantastically crafted, I was expecting the 2 crows on the ring but to be honest when it came in with one crow and a black rose it was wayyyyy better than expected. I appreciate the emails of the proce... Voir plus
I absolutely love my ring set. Black Diamonds stayed in touch with me from when I placed the order until it was received. I was given constant updates during every step of the making of my rings.
The first order took months, finally got and horrible quality, engraving was so poorly done and was not legible.. contacted them they said to send the order back.. I sent the entire set back for repla... Voir plus
3,6
Moyen
76 avis
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No response to inquiries
Heart was sold on this ring, but I wanted to make some changes like add a bigger stone etc.. I know they can be busy but I was told they’d get back to me within 72 hours and it’s been over a month now with zero update.. I’ve bought from there before and it went smoothly. Maybe avoid making changes or asking for pricing if you want a smooth transaction
31 mars 2025
Avis spontané
Réponse de blackdiamondsnewyork.com
Hi Merlinda, thank you for sharing your feedback. We sincerely apologize that your experience with your recent inquiry didn't meet the standard you rightly expect from us, especially given your previous positive experience.
We understand your frustration with the lack of response regarding the changes you wanted to make to the ring. We've investigated and found that your messages were unfortunately filtered into our spam folder, which prevented our team from responding within our promised 72-hour timeframe.
We have now transitioned to a new, more robust customer service platform to ensure this issue doesn't happen again.
A member of our staff has reached out to you directly to check in and discuss your custom-made piece if you still need one. We value that you considered us for this special purchase, and we are committed to regaining your trust. We will do our best to provide a significantly improved and more responsive service going forward.
Thank you again for bringing this to our attention. We appreciate your business and the opportunity to make things right.
How Awesome is my Gorgeous Ring From…
How Awesome is my Gorgeous Ring From Black Diamonds of New York?!?!? Love it!!
29 avril 2025
Avis spontané
Beautiful
Beautiful
I love their work, it's beautiful, great quality and will keep buying their jewelry and be telling my family and friends about their work.
10 janvier 2025
Avis spontané
Bracelet
Beautiful Bracelet I am total happy with my Jewelery. The support and engagement is very good. Thank you.
22 avril 2025
Avis spontané
Black Diamonds- New York I love…
Black Diamonds- New York I love everything I have got for Ronda Benedict from here. And remember I worked in Jewelry industry for of 20 years. These in my opinion have been a great value. They are both stunning.
28 mars 2025
Avis spontané
I was very Eerie at first cuz I never…
I was very Eerie at first cuz I never heard of black diamonds New York but they are by far my favorite Jeweler my girls ring was perfect she loved it said it was perfect for her and it was good quality I also got the Mel's wedding ring which was a black diamond titanium ring very very good quality I love it you won't be disappointed with black diamonds New York I highly recommend them
12 avril 2025
Avis spontané
Perfect!
Perfect!
She absolutely loved it!!!! The only thing was that it was just a tad too big, but nothing a ring Snuggie couldn’t fix. I’d definitely order from here again!
7 février 2025
Avis spontané
It's so pretty
It's so pretty, I'm so happy, it was worth the wait. Thank You 😊
3 février 2025
Avis spontané
I love love my heart ring
I love love my heart ring
So happy with my ring my husband gave it to me as a 17 year anniversary gift. So beautiful and sparkly thank you Black diamonds New York. I can't wait to purchase something else for valentine Day and for my Birthday in February.
30 janvier 2025
Avis spontané
Love Black Diamonds NY
Love the gothy vibe my rings give. It feels so “one of a kind”. I love the quality and also the customer service has been top tier.
24 décembre 2024
Avis spontané
Great value for the money and friendly service
I ordered my two rings online on 11/1/2024 and within 4 days the order had already shipped. When I needed a resize because I had ordered a size too big they were quick to respond and offered to do the resize for free. Loved the service and all from the comfort of my home!. The titanium and diamond rings delivered were also same as shown on the website!
1 novembre 2024
Avis spontané
Drop shipper selling $3 earrings found…
Drop shipper selling $3 earrings found on AliExpress for $100
24 décembre 2023
Avis spontané
Réponse de blackdiamondsnewyork.com
Thank you for bringing this to our attention. We understand that price comparisons are an important part of the shopping process, and we appreciate you taking the time to share your findings.
We are aware of similar-looking products available on AliExpress and other platforms. We also found some of our products being copied and sold by other jewelers. Our legal team is actively monitoring online marketplaces and taking action against any unauthorized use of our original designs.
It's important to remember that appearances can be deceiving. Our pieces are meticulously handcrafted by skilled artisans using ethically sourced materials and undergo rigorous quality control to ensure they meet our high standards. Each piece has its own unique design process, from initial sketches and CAD drawings to the final production. We do not mass-produce our products. We can assure you that our pieces are not the same quality as the one you found on AliExpress.
Our pricing reflects not only the materials and craftsmanship but also the added value we provide: free shipping, free engraving, a one-year warranty, and lifetime diamond service. We are committed to providing our customers with the best possible value and stand behind the quality of our jewelry.
If you have any questions about our products or production process, please don't hesitate to contact us directly. We are always happy to provide more information.
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