Bloor Homes & Fitchett by Bloor Avis 

I would like to thank the team at Felixstowe ( Lauren,Tasha,Luke , Anita,) for there on going support. They have all been amazing and have made this journey has smooth has possible always making it clear that if there is anything we need or have questions they are there to help. Our buying experience with bloor has been amazing. We are now waiting for our moving in day

The buying-in process was very smooth, and the sales team were extremely helpful, patient, and supportive throughout. A special shoutout and huge thanks to Lewis Coker, who helped us through the entire buying process and truly went above and beyond to make our experience of buying our first property a great one. He is kind, friendly, approachable, always helpful, and always has a smile on his face.
The whole sales team were excellent with communication. They kept us updated at every stage and were always happy to help, including with getting a few things personalised to suit our needs. Their communication and willingness to help made the whole process much easier and less stressful.
We would also like to thank Joe, the Site Manager, who was very helpful in getting things sorted before our move-in. The communication between the different departments was very good, which meant that issues and requests could be dealt with quickly and efficiently. Joe was particularly helpful and did his best to make sure everything was ready for us.
Our property, The Hallam, is good value for money and has been well thought out overall. One of our favourite features is the separate walk-in shower in the family bathroom, which is a really useful addition. That said, I do feel that the bedrooms could have been designed with a little more space to comfortably accommodate a king or super-king bed. Our king-size bed in the main bedroom has made the room feel quite cramped, so a little more floor space would have made a big difference.
The main reason I could not give 5 stars, however, was the finishing and overall cleanliness of the property when it was handed over to us. Joe did his very best to get the property as clean as possible, especially given the blistering heat at the time, and we really appreciate the effort he made. Unfortunately, there were still some areas that fell short of what I would have expected from a brand-new home. Some aspects of the finishing also felt rushed, and there were bits that were difficult to overlook.
Overall, though, we are happy with the property and our experience with the team. Bloor Homes is a large and growing developer with multiple sites across the East Midlands, and our experience with the people we dealt with directly was very positive. The sales and site teams were friendly, approachable, communicative, and genuinely willing to help, which made a big difference to our first-time home-buying experience.
A special thank you again to Lewis and Joe for all their help and for going the extra mile to make the process as smooth as possible.

The customer services approach was absolutely brilliant. Asia and Tracy were very warm, welcome and friendly on arrival and throughout the viewing. This made our experience even better and positive to purchase. Thank you to Asia and Tracy.

They were always helpful
They always messaged when they heard news, always replied to our emails
They were always positive and did what they could to help
Sent weekly updates

I had an amazing experience with Bloor Homes at Cottage Farm, Oadby. The entire team has been incredibly professional, helpful and supportive throughout the whole process.

I used the Assisted Move scheme, and everything was managed brilliantly from start to finish, making what could have been a stressful process feel straightforward and well organised.

The quality of the house is amazing. The build quality, finish and attention to detail have exceeded my expectations, and I am extremely happy with my new home.

The Bloor Homes team at Cottage Farm — Sheila, Sandy and Carl — have all been fantastic. I would especially like to give special thanks to Sheila and Carl, who have been incredibly helpful, approachable and supportive throughout. They went above and beyond to make sure everything went smoothly and were always there to answer my questions and provide assistance whenever I needed it.

Thank you to the whole team for making my experience with Bloor Homes such a positive one. I would highly recommend Bloor Homes at Cottage Farm, Oadby.

Kate & Vanessa have been amazing so far in the purchase of my new home. They are both so friendly and helpful and have gone above & beyond to ensure a smooth process from the start. Would absolutely recommend.

I am extremely satisfied with my experience of purchasing my new home.

From the very beginning, the Sales Office was incredibly helpful and patient. They arranged multiple viewings for me without hesitation, and both Linda and Jenny took great care of me throughout the process. When I reserved the property, Linda also took the time to explain all the details to me thoroughly and clearly.

Before completion, the Home Demonstration carried out by Assistant Site Manager Alex B was exceptionally detailed. He took the time to explain every aspect of the property carefully and made sure I understood how everything worked.

After completion, Alex B continued to demonstrate his genuine enthusiasm and dedication to his work. He proactively came to my property to help me identify and follow up on various defects, and he also guided me on how to properly maintain my new home on a day-to-day basis.

What impressed me most was that Alex B did not simply approach things from the developer’s perspective. He also considered matters from the customer’s point of view and genuinely wanted to help make my experience as smooth and worry-free as possible.

I am truly grateful to Alex B, Linda and Jenny for their excellent support and professionalism throughout the whole process. Their dedication has given me great peace of mind and has made moving into my new home a much more enjoyable experience.

I recently purchased a house at The Manors in Westoning. Having looked at a number of different developments, the standard of the Manors site, coupled with the helpfulness of the sales team, swayed me to purchasing there.

Matt, Dan and Katia from the sales team on-site were exceptional throughout and a real credit to Bloor. They spent time explaining each step of the process, gave me time to consider different options, and were always on-hand to answer questions by phone, email or by dropping in to the office. The process was as simple as possible, meaning that I could really enjoy purchasing my first home.

Our experience with Bloor Homes themselves was generally positive, which makes this review disappointing. Unfortunately, the experience was significantly tainted by Bloor’s Assisted Move scheme and being required to use New Home Solutions (NHS).

What should have been an exciting experience became incredibly stressful and upsetting, largely because of our dealings with NHS and Helen Dyson.

Communication was a major frustration. We regularly felt we were chasing for information about something fundamental to whether we could buy our new home. At points Helen appeared unavailable altogether, including an out-of-office response without a clear return date while our entire purchase was hanging in the balance. There was also no note on who to contact in her absence, very low professional standards.

We had a Bloor reservation deadline, mortgage arranged, solicitors progressing and had financially and emotionally committed to the new home. Spent money on the reservation, flooring and legal costs.

We were repeatedly told our buyer’s mortgage was progressing: their valuation was satisfactory, further documents had gone to underwriters and a decision was expected within 48-72 hours. All Helen said was this, or that she didn’t know what was going on. It was embarrassing, you are the managing agent of the sale, get a grip! We spent days hanging onto these updates believing certainty was coming, but the uncertainty continued.

Eventually our original buyer was no longer proceeding. We only discovered this when Bloor called us, as they chased up through their solicitors. The reason being he had applied for 3/4 mortgages and was declined every time. I strongly believe NHS lied and withheld this information, and left us in this position. In the hopes they’d still get their agency fee’s.

We were then given two weeks to secure another buyer or risk losing the Bloor home.

The alternative was part exchange. The offer was extremely low and apparently based on a valuation that had apparently been obtained without our permission. It was significantly below the level at which our property had been marketed and previously agreed for sale.

Our choices therefore felt like: find another buyer within two weeks, accept a substantial financial loss through part exchange, or potentially lose our new home.

It was an absolutely horrible position to be put in.

What makes this particularly frustrating is that WE DID NOT CHOOSE NEW HOME SOLUTIONS. Their involvement was part of Bloor’s Assisted Move scheme. We didn’t independently select them to manage one of the most important transactions of our lives.

If a developer requires customers to use a particular company, that company inevitably becomes part of the developer’s customer experience.

The emotional toll shouldn’t be underestimated. There were days and weekends over months where we genuinely didn’t know whether the home we’d planned our future around would still be ours. Instead of enjoying buying our new home, we spent a significant part of the experience anxious about emails, mortgage updates, deadlines and whether someone else would buy our plot.

There is also something deeply uncomfortable about being given an extremely short deadline to find another buyer while simultaneously being presented with a substantially lower part-exchange offer. When the alternative is potentially losing the new home you’ve committed to, it creates enormous pressure.

We ended up walking away from Bloor for a solid PX offer with another developer.

I want to stress that Bloor staff themselves were generally helpful and, based solely on our direct dealings with them, this review would have been much more positive.

However, I can’t separate Bloor from a process they required us to use.

For anyone considering Assisted Move, ask exactly what happens if your buyer falls through, how long you’ll be given to find another, how part-exchange valuations are determined and how much control you’re handing to New Home Solutions. They do not care about you, still to this day they have yet to contact me in regards to our buyer withdrawing or to offer an apology for everything that has transpired. I strongly believe they owe us some form of compensation for the hell they have put us through. Bloor although sympathetic, didn’t really care much for our experience with NHS.

I would highly recommend buying a home from bloor homes! The staff are so friendly, helpful & will answer any questions you may have. They kept in touch weekly with how the house was progressing & genuinely were there to support me during the whole process. I bought from the Somerby view site in Lincolnshire & Lewis Coker in particular was incredible right from start to finish. A real asset to the Somerby view team!

⭐️⭐️⭐️⭐️⭐️ Exceptional service from Katie Gibbons

We honestly cannot thank Katie Gibbons, Sales Manager at Bloor Homes, enough for the incredible support she gave us throughout our house move.

Moving home is stressful enough, but Katie went above and beyond to support us and our family every step of the way. She was always approachable, helpful and reassuring, and nothing ever felt like too much trouble for her.

Katie genuinely understood how stressful the process could be and did everything she could to make things easier for us. Her communication, professionalism and kindness made such a difference and really helped to ease our worries during what could otherwise have been a very overwhelming time.

It’s rare to come across someone who cares so much about their customers and the experience they have, and Katie is a real credit to Bloor Homes.

We absolutely love our new home and are so grateful to Katie for helping make the whole journey such a positive experience for our family.

Thank you so much, Katie, you really did go above and beyond! ❤️

The journey for us was exceptional. The service at initial point of contact was brilliant, we dealt with Emma who was a credit to Bloor, attentive, prompt, extremely friendly and delivered exactly what she said she would. It always felt like nothing was too much trouble when we asked. Then on completion, Dan & Dan have also been great with the aftercare provided. We were recommended the development from Friends who lived there who said we needed to deal with Emma & lucky for us she was in when we first came to view. What could have been a stressful thing, was made easy by everyone there. Thank you All. L&A

We had a great showroom experience with Paul. He explained everything well. He's very patient and ready to listen to every query.

Everyone there is very friendly and welcoming, not only Paul.

I had a very positive experience during my house viewing with Bloor Homes. Paul was welcoming, professional, helpful, and provided excellent customer service throughout. He took the time to explain everything clearly and made the whole viewing experience pleasant and informative.

Thank you, Paul, for the excellent service. Highly recommended!

Regards,
Samuel.

Ever since we walked into the showroom Ben has been friendly, helpful and professional. He’s made every effort to help us in anyway he can and we can’t thank him enough. We loved our house from minute one but Ben made finding the right house, choosing extra’s and finding a solicitor so easy. Thank you Ben you’re a legend!

Great customer service from Paul and it felt very welcoming
Excellent communication and good service…well done

The member of staff I met on site at Forest Edge, Sophie, was very warm, welcoming, professional and exceptionally informative. All questions were answered with helpful detail and anything I neglected to ask she followed up on the phone with the information needed.
Sophie's manager also provided helpful information about the future development of the site when Sophie was seeing to another customer. He also kindly made a welcome cup of tea on arrival! The site is coming together well with the first phase nearing completion in the New Year. It isn't too large and consideration has been given to wildlife and access to walks and a path to the nearby Aldi.

Went to explore options for new homes in the Desborough development. 3 to 4 beds, detached preferred. The service was excellent, attentive without being too pushy.

Very professional, welcoming and willing to help. Let us explore the show homes unaccompanied which allowed us to talk more freely with one another as well as to go at our own pace.

Were surprised at what we could get for our money and talking mortgages and buying schemes made the whole process feel more possible, like it wasn't a fantasy.

I'm excited to say myself and my fiancée have recently reserved a home under construction in the Somerby View development in Grantham. Lewis Cocker has been absolutely tremendous in assisting us during our journey, every visit and communication has been a pleasure and his patience has been appreciated beyond words. We're first time buyers so every step is daunting but we know we're in safe and professional hands thanks to Lewis and the whole Bloor team. Thank you again Bloor Homes.
Matthew and Leah

My fiancé and I are buying our first home in the Somerby View, Grantham development and as soon as we walked into the show home the Sales Advisor Lewis was amazingly friendly and his overall great knowledge drew us in and made us feel extremely welcome and at home. Since day one Lewis has been beyond patient, he is also such a great help in describing all the benefits of Bloor and the fact he is super efficient to communicate within and outwith the office is another reason why we are very satisfied in our choice of choosing Bloor Homes.
The location is perfect for us too as we're already based in Grantham but the quietness being just slightly away from the town centre is another reason why this development is just perfect!
Our house isn't even ready until the end of year and we're already eager to just move in and start our new life as homeowners! Mr Bloor, Lewis deserves everything - what an amazing guy! ⭐️⭐️⭐️⭐️⭐️