Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Voir plus
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Lisez les avis des autres
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Voir plus
L'entreprise a répondu
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Voir plus
L'entreprise a répondu
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Écrit par l'entreprise
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Coordonnées de contact
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australie
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
Bas
390 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I am totally opposed to monthly…
I am totally opposed to monthly estimated billing. It only creates problems if not vigilant
18 juin 2023
Réponse de Blue NRG
Thanks a bunch for sharing your thoughts with us. We totally get where you're coming from regarding the monthly estimated billing - it can be a real headache if things don't line up right.
To avoid the stress of remembering to upload your own reads each month, you can have a remotely read meter installed on your site which will allow as to bill you accurately each month. It will also allow you to monitor your usage. If you're interested in this, please let us know via call or email!
Regards,
Erin
Réponse de Blue NRG
We're glad your experience has been good!
Started to use your service very…
Started to use your service very recently. It looks like your rate is better than other service provider. Good and cheaper service happy customer!
5 juin 2023
Réponse de Blue NRG
Thank you for your review! We're delighted to hear you're happy with our service AND rates.
We're committed to providing competitive prices and excellent service. We appreciate your business and value your feedback!
Thanks,
Erin
charged $158 for 28 days in spite of solar connection.
they charge $158 for 28 days of electricity for a small 63 Sq.Mts office which opens only 2-3 days a week and has solar power also, under the pretext that an estimated bill will be sent for 3 months and then the adjustment will be made. thus for 3 months they are using my money. this is ridiculous and does not make sense....
1 août 2023
Réponse de Blue NRG
Hi there
Your first bill from us for 04 July - 31 July 2023 is based on an estimate.
Blue NRG bills our customer's on a monthly basis. Unfortunetly, your meter type is read every 3 monthly and needs to be read manually by the distributor.
Blue NRG does not estimate Solar usage, so as a result 1 of every 3 bills will include solar. To avoid this, you can request to have a digital meter installed or provide your own meter reads to us each month.
Regards,
Erin
Pricing issue
The pricing is very bad, not the same from quotation.
Customer service is quite slow
22 juin 2023
Réponse de Blue NRG
I'm sorry to hear that you were incorrectly quoted. Having a look at your account, you are on our lowest possible rate.
Was the different incl. vs ex. GST? I'd love to have a look into this for you if you can confirm the rates you were quoted. Please email info@bluenrg.com.au, ATTN ERIN.
On average it takes us <30 seconds to answer your call, and <3 business days to respond to any email enquiries.
Thanks,
Erin
Customer Operations Manager
Blue NRG A service focused energy company
Blue NRG seems to be focused on service first and then on turning a dollar. This long term view is haow I have build my business over the years. Thanks Blue NRG for having literate courteous and friendly staff.
I think there is room for improvement hence four rather than 5 stars, but it will be a company like Blue NRG that is most likely to keep getting better.
20 juin 2023
Réponse de Blue NRG
Thanks you for the positive and constructive review! We agree there is always room for improvement and are working hard behind the scenes to get the build ourselves up to provide the best experience for our customers possible.
Thanks,
Erin
Rating blue energy.
First of all invoice every 4 weeks,
Still cheaper then other retailers i hope stays like this.
Good customer service.
18 juin 2023
Réponse de Blue NRG
We're thrilled to hear you're loving us so far!
Thanks,
Erin
Always getting estimated bills
11 mai 2023
Réponse de Blue NRG
Hi there! Blue NRG bills our customer's on a monthly basis, however your metering type is set up to be read every 3 months.
To avoid estimated readings each bill, you can provide your own read or get in contact with us to arrange a 'smart' meter be installed.
Thanks,
Erin
Pricing is good
9 mai 2023
Threatened to call the debt collectors…
Threatened to call the debt collectors over a disputed bill only two weeks late .S c u m of the earth. Pi ss off Erin, I want nothing more to do with you sc um. Blah blah blah. Crap on about providing more info etc. you guys are the worst. Profiteering dogs
12 juillet 2023
Avis spontané
Réponse de Blue NRG
Hi Blake - we've asked for some more information, such as your account number, so that we can investigate what has occurred with your account. If you've put your account in dispute, it will be recalled from any collections activity, unfortunately, if you don't let us know there's an issue, there's no way for us to know we need to provide more time to pay.
Thanks,
Erin
Good service
1 mai 2023
Réponse de Blue NRG
Thank you for your positive feedback.
Hopefully we can continue to provide a positive experience for many more months to come!
Well l emailed you and got a return…
Well l emailed you and got a return email saying that someone would get back to me within 3 working days or around that any way but no one even bothered to reply after months so pretty poor to no customer service what so ever just like this will go no where.
11 avril 2023
Réponse de Blue NRG
Hi Frank
I'm sorry to hear you have not have a response!
We monitor our response time on a weekly basis and average less than 48 hours. When you send the email to info@bluenrg.com.au, you would have gotten an auto response with a Ticket number, e.g., 3#####.
I'd love to look into where your email has gone as this is really disappointing to hear.
Thanks!
Erin
Réponse de Blue NRG
Hi there! It looks like no one has contacted us to advise you're no longer at the property. Please send us an email via info@bluenrg.com.au or call 1300 599 888 to get your account closure sorted.
Giving NRG another go
Kate was excellent. I ended up coming back to NRG and hopefully won't have the same problems that caused me to leave in the first place
2 mai 2023
Réponse de Blue NRG
Thank you so much for taking the time to provide the excellent feedback for Kate! This does not go unnoticed and we are so happy to not only hear about your positive experience, but also to have you back with us!
Never receive bill
Never receive bill. just received final notice notice for final demand. very unprofessional service.
23 mars 2023
Réponse de Blue NRG
Thank-you for your feedback, Darshnakaur!
It doesn't look like you've contacted us to advise you're not receiving your invoices - we are available Monday to Friday 9am to 5pm AEDT.
If you've gotten the reminder notice, not sure why you didn't receive your most recent invoice last month.
Just a heads up - you're due for an invoice today, please remember to check your 'junk' or 'spam' invoice to ensure your invoice is received!
I found the company very helpful &…
I found the company very helpful & understanding when I changed my mind
2 avril 2023
It’s just been great
28 mars 2023
Réponse de Blue NRG
We're glad to hear you've had a postitive experience with us! Hopefully many more to come!
Unethical Behaviour
Poor systems, poor communication and a lack of understanding of the laws that govern their industry leading to decisions and behaviour that impact the end user. They also take no accountability for their errors or misinformation. This is even at a senior level of management. In this instance they acted outside of the National Energy Retail Rules (NERR) that governs the sale and supply of energy, forcing the engagement of the Energy and Water Ombudsman. Had we not of sought the advise of the Ombudsman we would have been out of pocket by in excess of $10,000.00.
28 février 2023
We have been over changed again second…
We have been over changed again second month in a row
23 avril 2023
Réponse de Blue NRG
Hi Debbie
As part of your agreement with Blue NRG, you will be billed monthly.
The type of meter you have at your property is basic. This means your meter is only read once every 3 months.
We do our best to get these as close to your actual usage as possible but sometimes miss the mark.
To avoid the estimates, you can provide your own read each month or change over to a smart meter.
Unfortuntely, we can't offer to bill you on a quarterly basis in line with your meter reads.
For more information on a smart meter or how to provide your own reads, feel free to send us an email or give us a call!
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