Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Voir plus
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1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Voir plus
L'entreprise a répondu
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Voir plus
L'entreprise a répondu
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Écrit par l'entreprise
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Coordonnées de contact
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australie
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
Bas
390 avis
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N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Letter of demand
I normally pay my bills on time. Whoops I forgot this time. Due 21/12 and I receive a letter of demand on the 23/12, seriously this is a bit aggressive.
23 décembre 2022
Avis spontané
Réponse de Blue NRG
Hi Liz! Thank you for sharing your concerns!
Reminder notices within 24 - 48 hours are best practise, and very common place in the industry. If there's anything we can do to help assist with payment, let us know! :)
Regards,
Erin
Quick resolution
15 décembre 2022
Debt collector threatened when bill 2 days overdue
Blue NRG sent out letter of demand and referral to a debt collector, was sent out when bill was 2 days overdue at time of issuing letter of demand
The bill was issued 07/10/2022 and due 26/102022 for $22.51
The letter of demand was sent 28/10/2022 for $22.51
This is a COMPLETE over reaction
After reading the reply (you still did not understand the issue - It had nothing to do with the amount, it was due to the timing - 2 days after bill was due a demand letter sent out).
1 novembre 2022
Réponse de Blue NRG
Hi there! We completly understand your frustration, however our dunning cycle on debt does not descriminate dollar value. When we say debt collector - we're referring to our friendly collection team! Give us a call if you need any assistance in paying.
Thanks,
Erin
We moved and had our electricity…
We moved and had our electricity re-connected at the new address but have continued to be charged for the old location
30 septembre 2022
Réponse de Blue NRG
Hi
It looks like there are no records of you contacting us to advising of the move-out! Give us a call and we'll get that old account closed for you!
- Erin
Should have worn there will be power outage
There was no warning from blue energy that there will be power outage on Sunday 12-1-22
From 9 am to 3pm
We have lost the trade and some of our food went off
Please notify next time
12 novembre 2022
Réponse de Blue NRG
Hi there!
Blue NRG do not supply the electricity directly to your property, this is done by your distributor - Essential Energy. We're sorry to hear you were not notified if this was a planned outage! Given the circumstance, you might be entitled to compensation from Essential Energy, give them a call on 13 20 80 to find out more.
Thanks, Erin
Why not renewable energy?
Would prefer that Blue NRG sourced power from renewable sources
18 juillet 2022
There all the same !
All much the same as all the other companies nothing really jumps out at me. Power is just too expensive in this country full stop
14 octobre 2022
Be careful with this company
Be careful with this company, At the start they charge you less but after a couple of months your get charged Double.
The biggest scam company i have ever seen👎🏽👎🏽.
2 octobre 2022
Avis spontané
Hopeless!!!
We notified BlueNRG that we were moving and set up a new account with them for our new address but for 3 months they have sent threatening letters about reporting our credit file and cutting our power at the old place. Doesn't matter how many times we explain we no longer occupy that premises. Cut the power and see if I care!!! If you mark my credit file ill see you in court!!
1 juillet 2022
Réponse de Blue NRG
Hi Brad
I can see you previous account was closed 22 July 2022 and the invoices that we have issued are only until this date. Sorry for any confusion that may have occured, please give us a call or email and request a manager get in touch with you to iron this out!
Regards, Erin
Electricity consumption charges
Your billing based on guesstimated power consumption is unacceptable. I am happy to pay my account on time, if you bill for actual power used. Read the meter. Send me a bill. I pay the bill. Everybody is happy.
Do not send me an estimated bill. If you choose the meter is to be read every 90 days, that is BlueNRG choice.If you want 30 day billing then you need a 30 day meter read cycle.
14 septembre 2022
Réponse de Blue NRG
Hi Russ - to ensure you get an accurate bill every month, we can install a digital meter at your site - with no cost to you!
Give us a call or flick us an email if you'd be interested in taking this up.
Thanks, Erin!
Not at all impressed with Blue NRG
I've been with Blue NRG for almost two months and I STILL haven't received my first bill. I also haven't been told when I'll receive it.
14 juillet 2022
Réponse de Blue NRG
Hi Claudia
I'm so sorry for the delay.
A member of the team will be in touch shortly to get this sorted!
Regards, Erin
Too expensive
4 septembre 2022
your a utility company customer service…
your a utility company customer service culture and ethics are alien to this sector
23 août 2022
Great to help me set up but some…
Great to help me set up but some confusion on billing it tells you the due date but says you might be disconnected between
If you look at how red energy does there it seams a lot less threatening but still gets the point across
14 août 2022
Couldn’t believe there is no supply…
Couldn’t believe there is no supply charge for small business!!
Thanks BLUE NRG, definitely the incentive to swap across!!
10 août 2022
so far costing more than last provider
9 août 2022
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