Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Voir plus
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1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Voir plus
L'entreprise a répondu
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Voir plus
L'entreprise a répondu
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Écrit par l'entreprise
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Coordonnées de contact
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australie
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
Bas
390 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mano was very helpful with my query
Mano was very helpful with my query, thank you
20 juillet 2022
Avis spontané
Réponse de Blue NRG
Hi Gillian, we love reading your review and glowing feedback. We'll definitely pass this on! Have a great day, Blue NRG.
The Blue NRG had never come to read my…
The Blue NRG had never come to read my meter but sent me the bill that was more expensive than my old provider.
19 juillet 2022
Avis spontané
Réponse de Blue NRG
Hi Kessarin, as an energy retailer, we do not read any electricity meters. This is completed by the network distributor in the area who does this for everyone. If you need any assistance with your account, please reach out to us. Thanks, Blue NRG.
Never reply!!!
19 juillet 2022
Réponse de Blue NRG
Hi there, we have looked at your details and there has been no communication to us via phone, email or live chat. Therefore we aren't quite sure why you have mentioned this. We're more than happy to answer any enquiries. Thanks, Blue NRG.
we have not had any bills from you
we have not had any bills from you. they were to come monthly via email. please advise when this will happen.
6 juillet 2022
you failed to connect my power
13 juin 2022
Réponse de Blue NRG
Hi there, checking your account details, the power was connected back in Dec 2021. We're having trouble understanding why you have mentioned that this wasn't completed. If you need assistance or further clarification, please reach out to us. Thanks, Blue NRG.
Good price and great service
20 mai 2022
Réponse de Blue NRG
We appreciate the review and have a great day! Regards, Blue NRG.
excellent service
15 mai 2022
Réponse de Blue NRG
Hi Reshmi, thank you for leaving this and we're so happy to know the service has been wonderful. Regards, Blue NRG.
Blue NRG have been so easy to deal…
Blue NRG have been so easy to deal with, any queries have been answered efficiently & effectively. Friendly staff, competive rates.
8 mai 2022
Réponse de Blue NRG
Thank you for the valuable feedback and review. It's fantastic to hear how great your experience has been with us! Regards, Blue NRG.
Prompt action
29 avril 2022
Avis spontané
Réponse de Blue NRG
Hi Fatima, we love prompt action and are happy to see this! Thank you for the review. Regards, Blue NRG.
Good cheap rate
19 avril 2022
they sold me some elecricity
19 avril 2022
I transfered over to Blue NRG from…
I transfered over to Blue NRG from another provider as we are a small business and any savings are good savings, especially in this current economical climate. So far we have been happy with the rates, but they could always be cheaper, especially in SA
12 avril 2022
Réponse de Blue NRG
Thank you for the review and comments Carmel. We couldn't agree with you more about savings and love hearing you're happy with the rates. Regards, Blue NRG.
Bill have gotten a lot more expensive.
11 avril 2022
Réponse de Blue NRG
Hi Gary, I can see that you only recently started with us for your electricity and very few bills have been issued. We're more than happy to chat about this and your energy usage, please contact us via phone, email or webchat. Thanks, Blue NRG.
make it easier for the small business…
make it easier for the small business book keepers.
The option of quarterly billing would be much appreciated. entering in bill information and data entry for electricity efficiencies every month is time consuming, particularly when a small business such as us has 8 or 9 accounts over several sites. as we have recently switched to BLU NRG, trying to keep ongoing accurate record of electricity usage/ costs and the ability for historical relevance becomes difficult when billing cycles are changed between suppliers.
2nd point: Whilst we love seeing negative balances on our monthly accounts sometimes, the whole issue of negative account balances (sometimes accruing over months) is a headache for small business book keepers, especially when trying to do monthly reconciliations. Please provide the option of refunds paid each month to help out the book keeper.
11 avril 2022
Réponse de Blue NRG
Thank you for leaving your valuable feedback and insight. You're certainly correct that retailers may choose different billing cycles and this can be a bit confusing at first. The accuracy of your invoices will also depend on the type of meter at the property. We're more than happy to chat about this further with you. Don't hesitate to contact us via phone, email or webchat. Regards, Blue NRG.
Myself and my 3 Businesses would be the…
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for each business saying they’d emailed us within that time —- oh no I’m the one who receives all emails and I most certainly did not receive any notifications at all. Obviously admin don’t know their job and if I’m asked which Elect co to go thro it most definitely will NOT. be Blue
8 avril 2022
Réponse de Blue NRG
Hi there, we're sorry that you feel this way. Looking into your account, a final bill was issued to you last year and it was not paid. There have been numerous emails, call attempts and SMS for quite a period of time regarding this. If you need any further clarification on this, please get in contact with us. Thanks, Blue NRG.
Blue Energy are our electricity…
Blue Energy are our electricity provider of choice simply because they are easy to communicate with, answer their phones promptly & efficiently, and provide choices with payment options.
5 avril 2022
Réponse de Blue NRG
Hi Sandi-Kate, we love hearing how simple and easy it is to talk to us. Waiting on hold is no fun for anybody. All the best, Blue NRG.
Professional and knowledgeable service.
Chetan was exceptional at assisting us with our connection. We had difficulty with meter numbers and other identifiers for the property in the complex in ensuring we were being billed correctly for each unit. His patience and knowledge got us the required result. Professional service.
18 mars 2022
Avis spontané
Réponse de Blue NRG
Hi Dirk, thanks for leaving your review and feedback! Regards, Blue NRG.
1st invoice
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are like.
11 mars 2022
Réponse de Blue NRG
We'd love to look into this further and help clarify the billing for you. Please reach out to us via phone, email or through our website chat. Regards, Blue NRG.
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