Emails claiming they have to charge more for a new meter and more for electricity above the reference price. It only took a few minutes to clarify their written claims were false. Beware. Check everyt... Voir plus
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Lisez les avis des autres
1st invoice came, saying it was over due, then 2 days later got a phone call, demanding payment. found this to be aggressive & unnecessary. will give it another month trial & see what Blue NRG are... Voir plus
L'entreprise a répondu
Price hikes are disappointing We changed over to Blue NRG because our previous provider was increasing their rates. The rate we were given with Blue NRG was better, but now you have increased the... Voir plus
L'entreprise a répondu
Myself and my 3 Businesses would be the absolute last to recommend Blue omg we had trouble finishing with that company. 12 months after we were assured we never owed a cent — along came a bill for eac... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Blue NRG is an Australian owned and operated energy retailer, providing tailored energy plans for Australian businesses. We serve businesses of all sizes based in Victoria, New South Wales, Queensland and South Australia. Our Customer Service Team is located in Melbourne, so every time you call us you will speak to a local team member. We know that every business is unique. That's why our local team will work with you to understand your energy needs and create an energy plan that suits your business. To get a quote visit our website today, or call us on 1300 599 888 to talk to one of our business energy experts.
BlueNRG - Power To You
Écrit par l'entreprise
- At BlueNRG we make every effort to make things better for our customers. It stems from our endeavor to give Power To You
- * Localised and dedicated customer service * Competitive pricing * Unbundled and transparent bills * Monthly bills with free access to MyAccount * Value added products and services to improve energy efficiency
- Our Value Added Products and Services
- At BlueNRG our aim is to ultimately find ways to help you save your hard earned dollars. We work behind the scenes to look for opportunities for saving and can advise you what will work for your company at no cost to you. Some of these value added products and services are free of charge like the Energy Health Check Network Tariff Optimisation and Power Factor Correction, or come with free advice and analysis like installation of solar power systems, LED lighting upgrades, Nanoshield and Energy Management Systems.
Coordonnées de contact
Level 2, suite 6, 350 Collins Street, 3000, Melbourne, Australie
- 1300 599 888
- info@bluenrg.com.au
- bluenrg.com.au
2,4
Bas
390 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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poor customer service
we have tried on numerous times (phone and email) to contact a human to talk us thru how the website interface works for the account page... been waiting for over a month... will be leaving when contract is over...poor service
9 mars 2022
Avis spontané
Réponse de Blue NRG
Hi Craig, we're sad to read about your troubles with My Account. Waiting for long time certainly doesn't sound like the service we expect. The staff are more than happy to talk with you and assist with the website. Please contact us via phone, email or webchat so we can go through this. Thanks, Blue NRG.
Réponse de Blue NRG
Thank you for the review and letting us know about your great experience. Regards, Blue NRG.
Change over was so easy
Our changeover to Blue NRG was seamless and pain free.
Highly recommend!
1 mars 2022
Réponse de Blue NRG
We love hearing how seamless the process has been for you. Thanks for the recommendation! All the best, Blue NRG.
Helpful on the phone and cheaper than…
Helpful on the phone and cheaper than other providers
1 mars 2022
Réponse de Blue NRG
Thank you for leaving a review about us! It's wonderful to know how helpful we've been. Regards, Blue NRG.
Great service and pricing
13 février 2022
Réponse de Blue NRG
Hi Glenn, thank you for taking the time to leave your review. All the best, Blue NRG.
So far so good
So far so good. They have been helpful and have done what they said they would do
13 février 2022
Réponse de Blue NRG
Hi Darold, thank you for the great feedback and we love knowing how helpful the team has been for you. Thanks, Blue NRG.
Super great NRG all round!
Haven’t had an issue yet and don’t expect to.
Seamlessly smooth in every way.
I rate BlueNRG and have mentioned it to fellow industrial businesses in my area.
Super happy NRG all round!
10 février 2022
Réponse de Blue NRG
We really appreciate you leaving a review for us! It's great to hear how smooth the process has been and thanks the recommendation. Regards, Blue NRG.
As a new cleint to Blue NRG
As a new cleint to Blue NRG. it is very early to offer a better review...as my first bill was an estimate ., not an actuial reading, and no allowances for Solar feed in.
Service and accuracy needs to improve before a better review is offered
8 février 2022
Réponse de Blue NRG
Hi Phil, thanks for your feedback and review. If you need help and clarification on the billing and how it works, please get in touch with us. You can contact us via phone, email or webchat. Regards, Blue NRG.
Extremely Bad Customer Service with a…
Extremely Bad Customer Service with a person named Harry. Do not deal with this person. Not professional or courteous with assisting business related enquiries. Requested a call back from Management and still have not heard back. Would not recommend them at all and have since requested to switch providers for better rates and professional service.
8 février 2022
Avis spontané
Réponse de Blue NRG
Hello there, sorry to hear the situation, we tried to call you yesterday, could you please give us a call when you are free, Thank you, the Blue NRG team.
Not interested in leaving a review as I…
Not interested in leaving a review as I found that they were unable to deal with my problem and were not interested in my opinion. I have since moved to another supplier. Look out for the additional charges they dream up and add to you account as this is what I believe this fee to be.
17/2/2022 Since leaving my original review as above the Company replied to me however they did not really address the issue.
The problem is that the fee they charged me, approx $20 per month, to change my meter on my rental premises from the original to a new smart meter they claim was charged by Energex I believe this is not true. I was also not able to establish why the meter needed changing as there didn't appear to be anything wrong with the old one. BlueNRG would not tell me how long this meter fee would apply, refused to find out if there was a completion date for the fee so the end result would be that a smart meter would end up costing me thousands and earn them a nice little profit. My new energy Company does not charge me any fee for this change of meter since I moved to them. BlueNRG told me I would be charged the same fee no matter what Company I went to, not true.
8 février 2022
Réponse de Blue NRG
Hi there, we're sad to hear about this and concerned with the charges you're referring too. Any applicable charges for your energy account are made transparent from the beginning and listed on the Welcome Pack before the account commences. If you need any clarification or assistance, please reach out to us. Thanks, Blue NRG.
I am waiting for a refund and they keep…
I am waiting for a refund and they keep on saying it’s coming. If I owed them
Money this is a different story.
31 janvier 2022
Réponse de Blue NRG
Hi there, we're disappointed to hear about your refund concern. Looking at your energy accounts with us, there is no record of any communication to us to arrange a refund. If you still need this to be actioned, then please contact us via phone, email or through our webchat. Thanks, Harry.
Had issues with large over readings of…
Had issues with large over readings of my meter, sent photos etc to show that fact, but they did not seem committed to resolve. As a result I switched to another provider
22 janvier 2022
Réponse de Blue NRG
Hi there, we're more than happy to amend invoices if a customer sends us readings. We can see that your bills are a mix of estimated and actual readings. Please note that if the network distributor in your area cannot access a meter, we will be sent an estimate to use. Regards, Harry.
Resolved
My original assessment said:
I was told (by a "middleperson agent") that I could opt to receive accounts quarterly, but when the contract came it still said monthly -- no explanation or acknowledgement. So I opted out. Circumstances are now changing and we would be open to monthly accounts if the price is still right.
However, Saleha has been in touch with me and has dealt with the issue very well, and now we look forward to becoming a Blue NRG customer.
EXCEPT THAT SHE MADE A NOTE FOR SOMEONE TO RING ME IN LATE JANUARY AND NOBODY DID! Looks like we'll be staying with Origin (yuk!!) or finding another supplier.
30 décembre 2021
Réponse de Blue NRG
It's great to hear that we have helped in your changing circumstances. Thank you for joining the Blue NRG family and leaving your review! All the best, Harry.
Happy with everything thus far!!
7 décembre 2021
Réponse de Blue NRG
Thanks for the feedback and review! Regards, Harry.
Réponse de Blue NRG
Thank you so much for the review and feedback! Great to know how wonderful the experience has been. Regards, Harry.
Friendly, efficient, AUSTRALIAN call centre
Bryan was a pleasure to deal with today.
It was in a friendly manner, and in such an efficient way.
It was sooo nice to deal with someone who you could have a conversation with - and not an overseas call centre offshore who cannot deal with anything öut of the ordinary.
Many thanks
24 novembre 2021
Avis spontané
Réponse de Blue NRG
Hi Nicole, we're so happy about your interactions with us and it's fantastic to hear it was a pleasure. All the best, Harry.
Bryan
Bryan has been super helpful in sorting out an issue I had with our account (created by myself). I can't recommend Bryan enough - I spoke with him on Friday and again today and he was beyond helpful and understanding and available when I needed him.
22 novembre 2021
Avis spontané
Réponse de Blue NRG
We absolutely love to hear about your wonderful experience with us! Thank you for passing on this great feedback. Regards, Harry.
Good service
Good service, Price competitive and most important when calling your call centre calls answered promptly. I do not have to wait over half an hour on speaker phone while doing other tasks, to talk to a representative.
cheers
Barry
18 novembre 2021
Réponse de Blue NRG
Hi Barry, there is definitely no long periods of waiting on hold when calling us. We pride ourselves on how easy it is to communicate either by phone or email. Regards, Harry.
Very happy with the rates
16 novembre 2021
Réponse de Blue NRG
It's fantastic to see that you're happy with Blue NRG and our energy pricing Jacqueline! All the best, Harry.
Réponse de Blue NRG
Hi Trevor, thanks for letting us know how easy and smooth the change over process has been. We're certainly all about minimum fuss here! Regards, Harry.
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