FHR Airport Services Avis 15 748

Fantastic customer service, they changed the vehicle reg no trouble

I asked for a change to my car drop off time throughout online chat. Chloe M. dealt with this quickly and efficiently. I received confirmation of the change within minutes.

spoke to a very friendly and efficient lady this morning who has helped with a flight problem, She gave me a solution and put my mind at ease. thank you. ,,,(We will definitely be using this company again)

I have used FHR Airport Services several times now and found them to be an excellent company.
Firstly, their rates are highly competitive and beat bookings via the package holiday companies.
On an upcoming booking I had to amend the arrival time of my flight back into the UK.
Appropriate details were confirmed back to me on an immediate reply email and a revised booking raised - all correct , no fuss.
I have not experienced any problems both entering the airport car park at the start of my holiday or subsequently leaving on my return.
There are many factors to take into account when planning a holiday abroad- with FHR , parking is fuss free safe in the practise of a reliable and efficient company.

Great help, they helped me to resolve an error that was made (my end), quickly, thoughtfully and in a professional and friendly manner.

Very helpful with an enquiry I had. Always the cheapest for car parking. Great customer service.

Excellent service. Helped to change a booking with no fuss.

Quick and helpful in response to my booking amendment.

Just works.
An easy and smooth process

Very responsive and professional.
Understanding with flight changes. Helpful.
Very happy with their service.

This person through chat was top notch Alanna T . First sorted changing reg plate then 10 mins later I realised id got a wrong date all sorted with 20 mins keep up the good work 👏

Booked at a great price, then subsequently had a query which was handled very well.

Disappointing: I looked to book a car parking space using a Groupon voucher. The process was fiddly, and not designed for those of us who are not tech savvy.
When I did eventually get onto the FHR webpage, I was only offered a 10% discount on the car park I wanted to use. The airport itself offers a 15% discount, if you sign up to their emails.
I did have a problem with the Groupon code, and contacted FHR via their chat bot. The response was quick, and the person (I think it was a person - Chloe M), was very helpful and quickly sorted out the problem.

We always use FHR and if we need to make any changes to our booking they are always dealt with efficiently.

I just made a booking with this company for Stansted Airport, it was only after I completed the booking and I got the confirmation email. Did it become clear that I would have to give the keys of my car., naturally, I have no intentions of handing the keys of my new car to any of these people as it would not be insured as it is a company car, I have tried to cancel it and I have been told I can only get 70% of the money back although I tried to cancel it two minutes later, I think it is an absolute scam and they are to be avoided

Speedy response at dealing with my request.

Very helpful with my query.

I recently requested a refund for an airport lounge which was cancelled and was pleasantly surprised by how smooth and fast the process was. No unnecessary questions, no delays—just a straightforward, hassle-free experience. Great customer service. Highly appreciated!

Great experience with this company, made making amendments to our booking very easy and extremely affordable. Can’t fault it. Thanks