I bought a few bras from BRXL and the quality is top notch. Unfortunately I didn’t get the sizing right on my first order, but the support team was amazing helping me to get an exchange without any ha... Voir plus
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Lisez les avis des autres
May experience has been excellent so far, I have no complaints. The quality of every item I have purchased has been the best of it's kind. I definitely will purchase more from this company... Voir plus
Love that my order was delivered to me within days! I was so excited to receive it. The material is so comforting and I love the way it shapes the body without discomfort and squeezing. I also appreci... Voir plus
I ordered because the company had such great reviews. However, when sending back the items that were not at all accommodating. I have recently had surgery and was looking for a certain kind of bra w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
BRXL is an urban activewear brand redefining everyday movement. Designed for men and women, our pieces move effortlessly from studio to the street — blending performance, comfort, and attitude for life in motion.
Coordonnées de contact
Etats-Unis
- support@brxlshop.com
- brxl.com
4,2
Bien
87 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Delivery was in the time that was…
Delivery was in the time that was mentioned on the website and in a timely fashion. Quality is excellent in comparison to other activewear companies. Customer service was great hence I had an issue it was resolved quickly and to my satisfaction.
15 septembre 2026
Avis spontané
Réponse de BRXL
We’re very sorry to hear that you haven’t received your order. Our customer care team has previously reached out to you regarding this issue, but unfortunately, we haven’t heard back from you yet.
Please feel free to contact our customer care team directly at support@brxlshop.com so we can look into your order and help get this resolved for you. We’d really appreciate the opportunity to make this right.
Thank you, and we look forward to hearing from you.
La calidad de estos productos muy…
La calidad de estos productos muy buenos y cómodos le encargué un pedido a mi esposa y dice que ahora son sus leggins favoritos una vez que pruben la calidad de este producto les facinara
2 septembre 2026
Avis spontané
I got my order in a timely manner and it was great all around
I got my order in a timely manner, it looks like what is on the website and they fit great so the size chart can be trusted. They feel awesome and i definitely will be buying more leggings, and maybe a jacket, I have a few shirts and i love the fit of thoes as well.
17 août 2026
Avis spontané
I love the fit and compression
I love the fit and compression. And customer service was very professional when I reached out with a concern.
8 septembre 2026
Avis spontané
I thought everything was fine with my…
I thought everything was fine with my tights as soon ad I stepped in the car to go in the gym the seem busted out of one of my tights this made me irritated because I was excited to work out in them.
25 août 2026
Avis spontané
Réponse de BRXL
We’re really sorry this happened, especially when you were excited to wear your tights to the gym. We totally understand how frustrating that must have been.
We’d love to make this right. Please send us your order number and reach out to our Customer Care team at support@brxlshop.com so we can look into what happened and help get this resolved for you.
We appreciate you letting us know, and please don’t worry — we’ll do our best to take care of this for you.
Great return customer service
Bought the wrong size and had a great return experience! They sent the right size and let me keep the old ones
14 août 2026
Avis spontané
I’ve ordered several pairs of leggings…
I’ve ordered several pairs of leggings from BRXL and the process has been great. I ordered a pair of that was too large and the process of getting the correct size was great. I love the BRXL brand and they’re so comfortable!! I’m ready for more COLORS!!
24 août 2026
Avis spontané
I had just a couple issues with order
I had just a couple issues with order. BRXL handled my issue with great customer support and reassurance.
26 août 2026
Avis spontané
I love the fit and material is buttery…
I love the fit and material is buttery soft next to the skin. I bought two pair of exercise pants with pockets. I love how they hug my legs and hips.
21 août 2026
Avis spontané
Went from 😩 to 😍
At first I was skeptical thought this was a scam, reason being it took over a month to get any movement on my package. HOWEVER, I emailed the support team they rushed another package and of course that same day I get a notification that my package should be here in a couple days. So I re-emailed the support team explaining that and if I needed to I'd gladly send back the extra pair. They again apologized profusely and told me no worries it's on us thank you for your patience! So customer service 100%
Now on to the shorts I went according to the size chart according to that I needed to order a small (that always makes a girl happy!!) however, I should have sized up I'm a 9 pant size small is 8-10 they r so tight they do roll down but nothing shedding a few pounds can't fix. BESIDES THE SIZING the quality is amazing very good material definitely size up ladies and you will be beyond happy 😁!!!
28 août 2026
Avis spontané
Giving one star because I can’t give…
Giving one star because I can’t give zero! I emailed with customer service on 8/19-8/20 and have heard nothing since. My package cancellation request/refund request was discussed with a representative at that time. They said they would see what they could do and get back to me. Nothing. Either send me my stuff or refund me, the tracking isn’t even updated. Still shows processing which means they can still process a refund.
Editing my original review to add that they only issued me a refund after I submitted the review. They responded on this site first. Instead of responding to me, the customer, they decided to respond in a public forum before resolving my issue.
19 août 2026
Avis spontané
Réponse de BRXL
We sincerely apologize for the frustration and disappointment this experience caused you.
Our after-sales team has contacted you, and we have confirmed that your order has been fully refunded. The order status may still show as “processing” while the system is being updated, but please rest assured that your refund has been taken care of.
We are truly sorry for the inconvenience. We take your feedback seriously and will continue working to improve our communication and customer service. Thank you for bringing this to our attention.
Best customer service ever
I just received my new order for a size down this was to replace the first order that was too big. Not only did they replace them but for free!! I got the new jeans and they fit punitive there was a hole in the black pair I reached out and once again no problem they already sent me a new pair!!! Best customer service ever!!
21 août 2026
Avis spontané
No response. No return. Sizing not right.
The items don't fit properly and I tried initiating a return request, but have not received any email from support or customer service for over two weeks. I'm about ready to just initiate a chargeback on my AMEX.
13 août 2026
Avis spontané
Réponse de BRXL
We’re truly sorry for the frustration and inconvenience this situation has caused. After reviewing our records, we weren’t able to locate your previous return request or any related communication regarding the sizing issue with your order.
Our customer care team has already reached out to you and is prioritizing your case to make sure this issue is resolved as quickly as possible.
We truly appreciate you bringing this to our attention, and we apologize again for the inconvenience. Please rest assured that we are committed to assisting you with the return process and resolving this matter.
Thank you for your patience and understanding.
They have excellent customer service
They have excellent customer service! They help me with my problem. They took good care of me & they responded back faster than anyone else! Love it!
19 août 2026
Avis spontané
I love this product
I love this product. Scratch is unbelievable fit is so comfortable.
23 août 2026
Avis spontané
Excellent quality and service
21 août 2026
Avis spontané
I love this shape wear … I will…continue buying
I love this shape wear … I will continue to be a customer … the shape wear is so comfortable but cute 🥰 at the same time
12 août 2026
Avis spontané
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